Item: HubSpot CRM
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We needed a CRM that allowed us to manage all of our clients, sales, and emails. We were able to set up unique workflows, tasks, deals, and sequences. HubSpot has been great to help with all of our needs and I would highly recommend it for anyone looking for a CRM.

Pros and Cons

Pipeline management
Email sequences/campaigns
Tasks/Meetings
Reporting

Onboarding can be long
Pricing
Customized reporting

Return on Investment

Increases our sales
Better lead management
Higher conversion rates
Scheduled follow-up
Better reporting

Usability

Once we were able to get everything set up and customize our CRM, it has been very easy to manage and use. The actual onboarding did take a few weeks, but we had a lot of unique needs. I love HubSpot thus far and would recommend at least trying a demo for it.

Alternatives Considered

Salesforce CMS

HubSpot was a better option for us based on pricing and capabilities. We needed a more marketing-focused CRM and HubSpot has allowed us to do just that. HubSpot has all of the options we need to increase our business and has been a solid ROI thus far after three years of using it.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Other Software Used

Zapier, Slack, RingCentral Video

Likelihood to Recommend

For smaller organizations like ours, I would recommend HubSpot as a great tool to help manage your clients. We do not collect any payments from clients, but it helps us get them from a lead status to a sale. Easy to use, customize, and one of the top CRM's available on the market.

Highly Recommend HubSpot for your Organization!

Overall Satisfaction with HubSpot CRM