Highly Recommend HubSpot for your Organization!
Updated December 09, 2024

Highly Recommend HubSpot for your Organization!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We needed a CRM that allowed us to manage all of our clients, sales, and emails. We were able to set up unique workflows, tasks, deals, and sequences. HubSpot has been great to help with all of our needs and I would highly recommend it for anyone looking for a CRM.

Pros

  • Pipeline management
  • Email sequences/campaigns
  • Tasks/Meetings
  • Reporting

Cons

  • Onboarding can be long
  • Pricing
  • Customized reporting
  • Increases our sales
  • Better lead management
  • Higher conversion rates
  • Scheduled follow-up
  • Better reporting
Once we were able to get everything set up and customize our CRM, it has been very easy to manage and use. The actual onboarding did take a few weeks, but we had a lot of unique needs. I love HubSpot thus far and would recommend at least trying a demo for it.
We have been able to set up unique sequences, templates, and snippets to help engage customers sooner in our sales cycle. This helps us increase the conversion rates for sales. Pipeline management in deals is also easy to use and helps to increase conversion rates. Sales and Marketing can customize reports and emails too.
HubSpot was a better option for us based on pricing and capabilities. We needed a more marketing-focused CRM and HubSpot has allowed us to do just that. HubSpot has all of the options we need to increase our business and has been a solid ROI thus far after three years of using it.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

For smaller organizations like ours, I would recommend HubSpot as a great tool to help manage your clients. We do not collect any payments from clients, but it helps us get them from a lead status to a sale. Easy to use, customize, and one of the top CRM's available on the market.

HubSpot CRM Feature Ratings

7.8
Customer data management / contact management
8
Workflow management
9
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
5
Quote & order management
6
Interaction tracking
9
5.7
Case management
5
Call center management
7
Help desk management
5
9.5
Lead management
9
Email marketing
10
6.7
Task management
8
Billing and invoicing management
3
Reporting
9
8.3
Forecasting
7
Pipeline visualization
10
Customizable reports
8
7.3
Custom fields
7
Custom objects
7
API for custom integration
8
9.5
Role-based user permissions
9
Single sign-on capability
10
2.5
Social data
2
Social engagement
3
7.5
Marketing automation
6
Compensation management
9
9.0
Mobile access
9

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