Great communication tool!
Updated April 14, 2023
Great communication tool!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use it for incoming emails and chats. Works perfectly fine and I like it is beyond a communication tool but also a CRM where we can see all our clients information.
- Friendly platform
- Intuitive
- Effective
- Training
- Support
- Easier before
- More intuitive before
- lead conversion
- greater customer satisfaction
- reduced response and resolution time
Yes
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes
Intercom Feature Ratings
Using Intercom
15 - Sales, Customer Success, CEO
15 - All of our staff, should have technological abilities which lead to use Intercom with no problems.
- Customer Success
- Linking it to our internal platform to display our clients' information
- To see other features about our customers
Evaluating Intercom and Competitors
Not Sure
- Integration with Other Systems
- Ease of Use
I would do it the same way.
Intercom Implementation
- Implemented in-house
- I wasn't during that process.
Intercom Training
Intercom Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Immediate help available | None |
I use Help Center most of the times.
Using Intercom
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- All of them
- You cannot change the recipient anymore, it's done automatically when the message is sent, but would like it to be more like before when at firsthand I was able to see my customers information without going anywhere else.
Yes, but I don't use it