Miro is at the center of our user-focused design process
September 03, 2021

Miro is at the center of our user-focused design process

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

Miro is at the center of what we do - we use it as a collaboration method for user story mapping and journey analysis, early phase sketching, collaborative design development - it's a key tool for us. Especially as we've all been remote, Miro has really enabled us to collaborate and build great products.
  • Enables collaboration from a number of people.
  • Enables prioritization via dot-voting, timers.
  • Lets large groups of stakeholders visualize user problems/journeys.
  • Enables group retrospectives.
  • Easier ways to see changes a particular person has made.
  • Tighter zoom controls on boards.
  • Better grouping/hierarchy with multiple boards.
  • Better product quality that more directly solves customer problems.
  • More motivated teams are given the ability to robustly collaborate and feel that they're contributing to building something awesome.
  • Better execution and iteration planning via using Miro for user story mapping.
Seems to work fine for us - I wasn't specifically involved in the enterprise rollout but I've had no trouble logging on, managing boards I work with, inviting other team members, or doing anything else of that nature. My colleagues have no problem logging in and using their boards as well.
Everyone was able to easily understand how to use Miro and employ it to collaborate right away.
We use Miro end to end in our development process, and it definitely promotes collaboration among all our teams. Rather than a product manager having to write a long requirements document on their own, we now use Miro as a way for everyone to collaborate on sharpening the user problems we're solving so we build the right products. We use it as a way to lay out our key questions for research, giving everyone (not just our researcher) a way to drive that process. If we were in person we'd do this in a room with a whiteboard, and Miro has been crucial in enabling us to collaborate in this way remotely.

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?


Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?


  • MURAL (formerly Mural.ly)
Miro has been significantly easier to get into for new users. I see people have great confidence setting up new Miro boards and using them for specific purposes in a way that competitors don't. The barrier to entry is very low.
Really great for teams who need to collaborate on understanding user problems and designing amazing products. We use it throughout our development process, from very early brainstorms to user problem refinement, to planning out user research sessions, to detailed user story mapping, and finally to team retrospectives to help us visually track what's going well and what needs improvement. It's even started to replace our product briefs/requirement document as a way of visualizing what we're building.