Must have On Call Automation!

In our organization we use PagerDuty to automate our "On call" rotation for out IT help desk and system administrators. PagerDuty helps us track which individuals are on call and will automatically rotate on call shifts. It also provides us with alerting when any portion of our infrastructure goes down with real time alerts which are integrated into Pager Duty.

Our organization has definitely benefited from this reliability from PagerDuty as we have never encountered an issue where we we have not received an alert when systems go down. In the time that i've used it all of our integrations with PagerDuty have been successful as well and it always functions as expected for those on call.

Our organization has benefited entirely from these pre-built platform integrations as with every new piece of technology we introduce with our environment we ensure that it is PagerDuty compatible, and since PagerDuty has plenty of integrations, we are able to pick from a wide variety of softwares we can use. For instance, our PTRG integration is our lifeline. As most of our infrastructure is managed and monitored by PRTG, PagerDuty plays along nicely with it and generates our alerts for us when systems go down.

In our organization we utilize PagerDuty to manage our on call rotation which is soley responsible for incident response and mitigation. PagerDuty allows us to send alerts in a tiered system which will first alert the first line of help desk technicians of on outage. From there, using PagerDuty software, a technician from their mobile phone can chose to accept the outage or escalate. They can also give the "all-clear" straight from PagerDuty with which will also send the communication out to the rest of business.

PagerDuty analytics allow our organization to be more proactive than reactive on a daily basis. As outages happen PagerDuty Analytics allows us take a deep dive into what the issue actually was and then from there create a root cause analysis from which we can fortify our systems further to prevent outages of the same or even different category.