Item: Paycom
Rating: 10
Author: Tracy Reitan

Use Cases and Deployment Scope

I used Paycom at a previous employer for 2 years. I was Project Manager when we went through the implementation. We were extremely pleased with the implementation process and the product. After 30+ years of HR experience, and having gone through system conversions 6 times, in addition to having worked with 8 HRIS/PR products, Paycom was by far the one I ended up comparing everything else too. When we found ourselves in the unexpected situation of having to find a new provider at my new job - Paycom was definitely the first vendor we contacted. In the end, Paycom was our product of choice, and we began implementation in Nov. 2021. Even in the 5 years since my prior implementation - things have improved and the process was definitely the easiest implementation I have ever been through. The team was tremendously knowledgeable, they did the majority of the building work, and they made the entire process feel so seamless. We love that it is an all-inclusive system - this eliminates so much error, makes our jobs significantly easier, and places a lot of the ownership of data onto the employees themselves - they know their data best!

Pros and Cons

PAF - Personnel Action Forms, makes changes easier, faster, electronic, and through routing and approval, are life and driven by the effective date
Online benefit enrollment - the easiest process I have ever seen
BETI - the new functionality that allows employees to review and approve their paychecks prior to posting payroll - catches errors before payroll is finalized, and helps employees have a better understanding in acknowledging the accuracy of their pay.
On-line Self On-boarding. Saves our team time and improves accuracy!
Applicant tracking - from posting the job to the offer and hire - keeps track of candidates through the entire process - all in one system!
Payroll has never been so easy! BETI has cut down my processing time by more than half!
Excellent App! Our employees and managers LOVE it! They can approve things with ease right from their phones.

Ability to customize (add fields) to some of the canned reports
The minor issue of setting up payroll processing schedules - if you have different deductions based on the payroll within the month - some additional ability to set it up and forget it... it does require some additional monitoring
The manual check process is easy - but it would be helpful if the printed check included the routing numbers and account numbers coded at the bottom - we have had to do some editing to print the checks to match our check stock - apparently that is not a current option for them.

Return on Investment

Time doing data entry on behalf of employees - we have saved significant amounts of time
Invest time at the front end to train employees and hold them accountable for managing their own data - it will pay you immensely in administrative costs in the long run!
The perception was going to be that our population would struggle to manage their own data in Paycom, our DDX rating has been at 99.5+% since we went live - which means the employees are doing what they are supposed to be doing - and it's saved us time & money!

Alternatives Considered

Vibe HCM

Customer Support blows other providers out of the water! They are helpful, available, knowledgeable, prompt & friendly! All in one system - makes all the difference in the world! BETI - Payroll game changer! Mobile App - a definite must in today's world! Paycom is growing, always looking for ways to improve, they stay on top of HR & Payroll related laws and update the system expeditiously to accommodate your needs.

Key Insights

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

Other Software Used

Vibe HCM

Likelihood to Recommend

1) All-inclusive system - GAME CHANGER! 2) Philosophy and practices within Paycom place ownership of employee data onto the employee themselves - this not only saves our HR/PR team time but increases accuracy and removes liability for the company. 3) BETI payroll process has streamlined our payroll processing, saving time and catching errors prior to posting. 4) Mobile App is amazing, easy to use, and the majority of our employees & manager love it. 5) As everything is managed electronically, it does require all employees to have an email address and have access to an electronic device (computer, tablet, smartphone). Most people do, but our company still has a population of individuals where this can be a challenge. We are working through it and have found the majority of our employees this is not an issue.

Support Rating

Our implementation team was the best!
Knowledgeable, prompt, friendly, excellent project managers.
They made the entire implementation process tremendously painless!

Paycom Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

...

Paycom - the system I measure all others up against!

Overall Satisfaction with Paycom