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Paylocity - Love the flexibility and support.
October 27, 2023

Paylocity - Love the flexibility and support.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We currently use Paylocity in almost all aspects of our Human Resources department. We use Paylocity for payroll, time and labor, performance reviews, health benefits tracking and management, cobra administration, recruiting, and onboarding. We are able to use Paylocity to communicate changes with our insurance carriers as staffing changes happen. Most of the onboarding has been streamlined to be electronic, saving paper and time. Our benefit elections flow smoothly from bswift to our payroll deductions.
  • Benefits tracking and management.
  • Getting customer support is quick and online help is excellent.
  • Onboarding is flexible and customizable to what ever we need which is ever changing.
  • Would like more flexibility and control over security (i.e. what staff have access to). We've had issues when departments have co-directors, and we can't have more than one supervisor assigned to be able to see detailed HR information.
  • We would love to have the opportunity to assign a GL code without having to call Paylocity to do it for us.
  • We choose to file our taxes ourselves and would love to have the ability to run our state SUTA report ourselves rather than having to call for it every quarter.
  • We have reduced the time spend filing papers with online onboarding.
  • Data tracking through the data insights tool and reporting capabilities helps in making more informed decisions.
  • The bswift benefits management tool gives us quick access to information for our insurance brokers when evaluating plan changes.
Time tracking is great. Love the newest feature allowing staff to request changes to their timesheet if they miss a punch or just have a wrong punch. It puts it on them to fix, and then supervisors can just approve rather than having to make changes for staff. Time flows smoothly to payroll. If we make retro pay changes, the system does a great job calculating what needs to be adjusted, saving time manually making calculations.
We are just beginning to use the employee engagement tools more, so we are hoping to see more employee participation in that community.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paylocity go as expected?

I wasn't involved with the implementation phase

Would you buy Paylocity again?

Yes

We love Paylocity and find it to have a great deal of flexibility that allows us to make changes as our needs evolve. We use quite a few custom fields that allow us to track industry-specific data and report on it. We are frequently adjusting our onboarding packets to streamline that process to be more electronic and less paper-reliant. Having all that data electronically speeds up our orientation process, saving time filling and paper.

Paylocity Feature Ratings

8.9
Employee demographic data
9
Employment history
9
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
9.0
Pay calculation
9
Support for external payroll vendors
9
Off-cycle/On-Demand payment
9
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
9
9.0
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
8.2
View and generate pay and benefit information
8
Update personal information
9
View job history
8
View company policy documentation
8
Employee recognition
8
Not Rated
Tracking of all physical assets
Not Rated
9.0
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
8.2
Performance plans
8
Performance improvement plans
9
Review status tracking
8
Review reminders
8
Multiple review frequency
8
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
9
Manager tracking tools
9
8.0
Corporate goal setting
Not Rated
Individual goal setting
8
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
8.4
Job Requisition Management
9
Company Website Posting
9
Publish to Social Media
Not Rated
Job Search Site Posting
7
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
9
Notifications and Alerts
8

Paylocity Support

Great support staff. Always friendly and helpful. Provide quick answers and provide tips on online helps that you can refer back to later if you forget a step. Articles, videos, step by step guides, live trainings, they have it all for any type of learner.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I don't know that we did anything special for the support that we get. We've just always had excellent support.
Yes - Anytime we report a "bug" they are quick to resolve it. We typically get an email letting us know that whatever we were experiencing has been resolved.
Our nursing department wanted to start using the scheduling within the system. We had not previously used that part of the product. They were very patient and showed our nursing manager directly how to use the product to accomplish her goals for her department walking her through each step to ensure success for her.