EM7/ScienceLogic....good but not great!
July 11, 2019
EM7/ScienceLogic....good but not great!
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with ScienceLogic
Data Center Infrastructure including network, storage, hardware, server, applications.
- Out of box monitoring capabilities
- Ease of implementation of out-of-box monitoring capabilities
- Limited ability/cumbersome to customize in general
- Limited ability to customize main Event panel
- Limited ability/cumbersome to customize Alert/Event correlation
- Reports and graphs somewhat lacking in features and ability to control or customize
- Product is generally buggy/new releases/patches introduce new bugs or reintroduce old bugs
- Technical support and professional services are fair (on a scale of about 1-5)
- Upgrading to a major release is a nightmare
- Positive: in most cases has effectively detected and alerted pending or active infrastructure service impacting issues
- Negative: product costs are generally high on a per device or subscription basis
- Negative: customization is generally time consuming and complex
Not Sure
Visibility into critical infrastructure issues were effectively detected by EM7.
EM7 scaled effectively as business opened new data centers across the globe.
ScienceLogic is generally effective at deploying new applications as the overall industry and new technologies become available.
Did not utilize runbook procedures as that capability was implement using external tools but in some cases where trigger by events originating from EM7.
- Integration to 3rd part tools
In general EM7 stacks up well to other commercial products and open source products. Personally I have worked with well over 25 or 30 different monitoring products (probably 50 if you include product evaluations) and would rate EM7 around the top 75% as it applies to features and capabilities, but there are a few products I have worked with or evaluated that exceed EM7. Examples are EMC Smarts and the Managed Engine suite of products.
ScienceLogic Support
| Pros | Cons |
|---|---|
Quick Initial Response | Slow Resolution Poor followup Less knowledgeable Escalation required Need to explain problems multiple times |
Yes - No. In one instance it took nearly 4 months before the issue was resolved and was initially reported to be fixed in a future patch release which it was not.
Yes. There were indeed multiple times where SL Support responded immediately with a quick resolution to a problem especially if the EM7 systems was down. Calling support on critical issues is pretty-good, but the lower severity cases typically are not addressed timely or effectively.