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Perfect utility for remote work.
Updated February 27, 2020

Perfect utility for remote work.

MUKESHI RANI MALIK | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamViewer

I often have to work remotely and this was the tool I used to ensure that I could still get into my system when working from offsite, a remote location or from home. I leave TeamViewer running on the host machine and then remote in when required. The primary concern was reliability as I needed something that wouldnt crash or shut down since that would significantly impact my work. In all the time I used this, I never ran into that issue.
  • Being able to reboot and still connect back to the host machine is a life saver. There might be times when your PC locks up or an update causes the system to reboot. In those scenarios you want something that will reconnect and get you back in.
  • It is super reliable. I counted heavily on it to not crash or close itself when needed and it never let me down. Nothing worse than think you can remote into your PC and finding out your remote tool wasnt running. Never had this issues with TeamViewer.
  • Speed was also really good. Working from Hotels etc means I am not always on blazing fast internet so I needed something that would work well even on low bandwidth. This performed admirably.
  • The mobile version is a little difficult to navigate. I understand part of that is because you are using it on a smaller screen and controlling a different OS but it can still do better in that scenario.
  • No real negative impact. It's worked fine for us and we have had no real issues in all the time we used it.
Reliability and constant connection was what set it apart. I dont even think it has any direct competitor since none of the other tools I used had the option to leave the software running and maintain a constant connection.
Perfect if you need to leave a machine running that you can remote in for later. I imagine it would also be great if you are providing software support since its really easy to install, configure and run. Its also great for personal use since its free and still contains all features.

I wouldnt use it for transferring or sharing large file sizes. I dont think the tool is designed for that.

TeamViewer Feature Ratings

Remote Administration
8.7
Screen sharing
10
File transfer
7
Instant message
8
Secure remote access with Smart Card authentication
9
Over-the-Internet remote session
10
Initiate remote control from mobile
8
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
9

Using TeamViewer

4 - Management and Team leads
We never really needed in house support. On the rare cases support was required we just got in touch with them.
  • Remote log in and access.
  • File transfer and sharing.
  • Screen sharing.
  • If the file sharing improves in speed and size we might use it to transfer files more frequently.
Very dependable and reliable product.

Evaluating TeamViewer and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Third-party Reviews
I think we did a pretty thorough evaluation. I wouldnt change anything.

TeamViewer Support

Its reliable and we got answers in decent turn around time.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
None