Overall Satisfaction with TOPdesk
We are using TOPdesk to service our customers and manage our devices.
12 - director, it manager, support, system engineer, developer
- managing incidents
- hardware configuration
- self service portal
- Mobile apps where you can sign a signature by the customer.
- We just need to have a system which has the ability to make, monitor and solve incidents and we know TOPdesk is best doing that.
- For configuration management, it saves a lot of time to figure out who has a specific laptop.
We now use Avast only for monitoring purposes. It does not suit our needs in managing incidents. The incident management utility of Avast is not that user-friendly.
TOPdesk Feature Ratings
Using TOPdesk
300 - accountants, consultants, support, management
- problems with office 365
- problems with windows 10
- problems with office 2016
- we use TOPdesk as designed
- maybe we are going to use project management
Using TOPdesk
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- creating incidents
- creating objects
- creating new brands
- creating new type numbers
Yes - I like the desktop better, it does not show all incidents I want to see
Integrating TOPdesk
- Email
- Monitoring
- Sales
Just to het easy reports on wich customer had what actions
- Veeam
- Nutanix
Get instant tickets about the status of the hardware and backups
- File import/export
- Single Signon
- API (e.g. SOAP or REST)
- ETL tools
No these are all that i use
Try using the api if there is no build in app for it
TOPdesk Implementation
- there were no issues during implementation
Evaluating TOPdesk and Competitors
Not Sure
- Price
- Product Reputation
We are a small organization, so price is most important.
It would come out the same.
TOPdesk Training
TOPdesk Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - There are so little bugs, we don't think we need it.
We had none.