Item: Webex Calling
Rating: 10
Author: Tim Roberts

Use Cases and Deployment Scope

We needed a single solution to bring a nationally distributed company into a single platform which could be managed from anywhere. The business was a 24/7/365 emergency services for environmental issues and needed a robust platform that worked anywhere, any time with minimum fuss or issues. We used it for both corporate, branch and individual users.

Pros and Cons

Call quality
Easy to use
Single pane of glass management

Easier to transfer to mobile device
Easier to activate after upgrade from Spark to Webex Calling

Return on Investment

Less outages than on prem PBXs
4 digit dialing to branches and individuals in the company
Reduced costs across 2 dozen branches

All-in-one Platform

We ran with the gamut of all the Webex apps, Messaging, Meeting and Calling as well as also adding in Slido when we were able to as well.

We were able to have a single integrated platform to manage all of these and deploy easily without any issues. The single pane of glass management and single app for all uses helps everyone!

Security

It meets our needs for both security as well as also call quality from any place, anywhere at any time.

We have deployed it in various parts of the company, from homeless shelter to education departments as well as business office users and mental health users who work with the community in the local and surrounding counties.

Alternatives Considered

Microsoft Teams, 8x8 X Series and Intermedia Unite

One single piece of software that also pairs with industry leading hardware for calling and collaboration. Webex combines the best of both worlds, you can use it on and off site from various devices and options , like mobile app, web browser as well as hardware and have a single consistent experience across them all compared to contenders out there.

Key Insights

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Other Software Used

Cisco Meraki Go, Cisco Meraki MX, Cisco Catalyst 9200 Series Switches

Likelihood to Recommend

We used it for office staff, field workers and more. We even had a mobile command center that we put a Meraki Z3C (cellular) in it as it had cellular connectivity and a PoE port so we could have a grab and use 'hotline'/'batphone' in the mobile command center for use. This way anyone from operations to the CEO could be reached from or reach the command truck directly during major spills where it was deployed to.

Webex is the way to go!

Overall Satisfaction with Webex Calling