Item: Zoho Social
Rating: 8
Author: Ella Steinmetz-Simon

Use Cases and Deployment Scope

We use it to post social media updates to all our accounts at once, instead of doing it individually. We also schedule posts in advance.

Pros and Cons

Scheduling posts in advance.
Posting to all channels at once.
Monitoring comments and likes from one platform.

Instagram grid layout where you can move around your posts.
A cleaner and sleeker look.
The ability to do a carousel post on Instagram.

Return on Investment

Saving time by posting to all accounts at once.
Saving time by managing comments and likes from one place instead of having to keep track of each account individually.
Having to use a separate program to organize our IG feed is a negative impact.

Alternatives Considered

Zoho social is the first and only product we've used to manage our social media, and we are happy with it.

Key Insights

Do you think Zoho Social delivers good value for the price?

Yes

Are you happy with Zoho Social's feature set?

Yes

Did Zoho Social live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoho Social go as expected?

Yes

Would you buy Zoho Social again?

Yes

Rating it a 9/10 because it has helped us as an organization. It has saved us time on monitoring social media account and allows us to post to all of them at once. In addition, it is very user-friendly and simple to use. The only reason I didn't give it a 10/10 is because there is no way to preview your Instagram grid.

Support Rating

Zoho Support is run by people who don't speak English well, and they can only help via email, making it difficult to get immediate help. Additionally, because of the language barrier, it is hard to communicate with support, and rarely are they able to actually assist with the matter at hand.

Likelihood to Recommend

I think Zoho is great for an organization that isn't so invested in their social media. It does the bare minimum but is missing some features such as the ability to arrange and preview your Instagram grid and post a carousel of photos to Instagram. For an organization that wants a top-notch Instagram layout, I would not recommend Zoho Social.

Zoho Social for NP

Overall Satisfaction with Zoho Social