If the users who will be using this product are domain admins, or have admin access to all client PCs, this product is fantastic and invaluable. It becomes less valuable if users don't have this access across the domain.
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Reviews (2,976-3,000 of 3,023)
DameWare Remote Support is used across the entire organization for remote support to specific user workstations for troubleshooting. It addresses compatibility issues found when using native Microsoft tools such as rdp, remote assistance, and Symantec Endpoint Manager.
We use DameWare Remote Support to support PC and server issues for an organization with about 300 employees, 450 workstations and servers at 18 locations. We have 5 technicians that have it installed. It is quite helpful because it allows us to connect directly to the user's console session and see …
The key question for us was DameWare's ability to connect while another vendor was connected. DameWare Remote Support works extremely well with other programs.
DameWare Remote Support is well suited for business that have remote offices and a small IT staff for support.
Because of the number of machines I work with, being able to interact with the user logged in remotely for support as opposed to connecting to an alternate session or logging off the user is amazing. In addition, the experience between clients can carry over rather than being simply reset depending …
DameWare provides an easy way to remote in to any user's PC or laptop and has a good response time without lag. It works very well.
The application works well for Infrastructure and Help Desk workflow, and for basic day to day troubleshooting and account changes. As a full fledged tool for Network Admins, it's a mixed bag. Some of the admins I've worked with have liked the application, others think it is too generalized for the…
All I can say is from a support stand point the product is not a good fit. If I'm trying to help a client with troubleshooting their PC issues, and the connection constantly drops behind a gigabyte switch, there is a problem. It slows down production and is very frustrating.
If you are not a Windows shop, DameWare Remote Support is not for you. It's not really needed for smaller networks either. You must have some technical knowledge to set this up properly, for if you are not comfortable with modifying things like firewall settings, you may want to shy away from this p…
The only time I would consider a different option than DameWare would be if the computers did not have a centralized authentication such as Active Directory.
Our IT Department uses DameWare Remote Support to troubleshoot and fix issues both at our central office as well as all of our remote sites. The software allows us to view logs, hardware information, running processes, and services. We also have the very critical ability to remotely control computer…
I disagree with the Solarwinds business model requiring pay for maintenance to get updates Retrieving
I was able to observe DameWare being used by our corporate counterparts prior to purchasing and I didn't need any further convincing that it was the product for me. I have been very impressed with DameWare since day one and I will continue to use it for the foreseeable future and I will continue to …
DameWare Remote Support is a very good tool for in network remote support. It has capabilities for other scenarios, but I have not utilized these functions. For the price it is very good.
As the only IT person in the company, the ability to quickly connect to a user's PC and resolve issues saves an enormous amount of time. It is also invaluable in supporting remote users and when I need to work from home.
As the only IT person supporting 48 locations around the city, I use it to look at POS terminals, menu board players, and access remote PCs. It is a first line troubleshooting [tool] and usually a final resolution. I can remotely start services without affecting the operation on the end terminal.
We use the DameWare to manage all servers without needing to be in the data center. Its also used to support desktops at all locations thus eliminating the need to physically go to each PC. The ability to access servers or workstations remotely saves time in not having to travel.
In our practice we utilize DameWare Remote Support to access all the end user computers throughout our 16 locations. The active directory integration provided by the central server makes finding a computer a snap. I am confident that all our computers will accessible at any time. Without DameWare we…
Our company chose to go with DameWare Remote Support for it's centralized management and feature set. We are in the business of managed IT services, and the majority of our support is executed remotely. Different clients of course have different security needs so we have found that the various con…
Don't hammer my phone! SolarWinds sales people are downright pushy sometimes!
I have had a very good experience with DameWare Remote Support. Their customer support is also top notch when first beginning to use the product.
I have only used Microsoft Remote Desktop Protocol (RDP) and various flavors of Virtual Network Computing (VNC). DameWare is hands down the best out of all of them.
DameWare was priced competitively and SolarWinds has a great reputation. Pair that with the great features that come with
My IT Department uses DameWare to connect to all the computers in our company across the United States. The program allows us to take control of the computer and or server make necessary changes and even send commands to assist in fixing a problem for the end user.