3CX vs. Broadvoice | GoContact

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
3CX
Score 8.4 out of 10
N/A
Cyprus based company 3CX offers an IP PBX phone system.
$1.08
per user/per month
Broadvoice | GoContact
Score 9.3 out of 10
N/A
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
$10
per month per seat
Pricing
3CXBroadvoice | GoContact
Editions & Modules
Pro
$1.08
per user/per month
Enterprise
$1.31
per user/per month
Standard
Free
b-hive Standard Seat - Call Paths
$7
per month
b-hive Metered Seat Cloud PBX
$10
per month per user
b-hive Pro Seat - Call Paths
$10
per month
SIP Trunking - Metered
$11
per month per user
SIP Trunking - Unlimited
$17
per month per user
b-hive Standard Seat Cloud PBX
$18
per month per user
b-hive Pro Seat Cloud PBX
$23
per month per user
Contact Center
Contact Sales
Offerings
Pricing Offerings
3CXBroadvoice | GoContact
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalOptional
Additional DetailsPrice displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.Pricing Based on 3 Year Terms
More Pricing Information
Community Pulse
3CXBroadvoice | GoContact
Considered Both Products
3CX

No answer on this topic

Broadvoice | GoContact
Chose Broadvoice | GoContact
We use 3CX in conjunction, and we really like it. 3CX in connection with Broadvoice offers many features that make scheduling clients and communicating with one another easy and fast.
We had Mitel for our phones for about 5 years; which really started to decline in the last …
Top Pros
Top Cons
Features
3CXBroadvoice | GoContact
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
3CX
-
Ratings
Broadvoice | GoContact
8.4
131 Ratings
2% above category average
High quality audio00 Ratings8.4130 Ratings
High quality video00 Ratings8.441 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
3CX
-
Ratings
Broadvoice | GoContact
8.3
30 Ratings
3% above category average
Desktop sharing00 Ratings8.330 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
3CX
-
Ratings
Broadvoice | GoContact
8.4
30 Ratings
3% above category average
Calendar integration00 Ratings8.525 Ratings
Meeting initiation00 Ratings8.527 Ratings
Record meetings / events00 Ratings8.322 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
3CX
-
Ratings
Broadvoice | GoContact
7.8
25 Ratings
2% below category average
Live chat00 Ratings7.825 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
3CX
-
Ratings
Broadvoice | GoContact
8.4
50 Ratings
8% above category average
User authentication00 Ratings8.443 Ratings
Participant roles & permissions00 Ratings8.449 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
3CX
-
Ratings
Broadvoice | GoContact
8.3
143 Ratings
0% above category average
Hosted PBX00 Ratings8.488 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.366 Ratings
Directory of employee names00 Ratings8.3123 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
3CX
-
Ratings
Broadvoice | GoContact
8.5
174 Ratings
2% above category average
Answering rules00 Ratings8.5152 Ratings
Call recording00 Ratings8.6116 Ratings
Call park00 Ratings8.5144 Ratings
Call screening00 Ratings8.6124 Ratings
Message alerts00 Ratings8.6138 Ratings
Business SMS/External Messaging00 Ratings8.169 Ratings
Online Fax00 Ratings8.484 Ratings
Voicemail Transcription00 Ratings8.499 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
3CX
-
Ratings
Broadvoice | GoContact
8.2
123 Ratings
2% below category average
Mobile app for iOS00 Ratings8.1111 Ratings
Mobile app for Android00 Ratings8.368 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
3CX
-
Ratings
Broadvoice | GoContact
8.4
70 Ratings
6% above category average
Centralized communications management00 Ratings8.461 Ratings
Team messaging00 Ratings8.441 Ratings
Team document sharing00 Ratings8.427 Ratings
Call and meeting analytics00 Ratings8.441 Ratings
Best Alternatives
3CXBroadvoice | GoContact
Small Businesses
Sangoma Asterisk
Sangoma Asterisk
Score 8.6 out of 10
Nextiva
Nextiva
Score 9.1 out of 10
Medium-sized Companies
Sangoma Asterisk
Sangoma Asterisk
Score 8.6 out of 10
Nextiva
Nextiva
Score 9.1 out of 10
Enterprises
Sangoma Asterisk
Sangoma Asterisk
Score 8.6 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
3CXBroadvoice | GoContact
Likelihood to Recommend
7.6
(14 ratings)
9.3
(321 ratings)
Likelihood to Renew
-
(0 ratings)
7.9
(21 ratings)
Usability
-
(0 ratings)
8.5
(78 ratings)
Availability
-
(0 ratings)
8.7
(2 ratings)
Performance
-
(0 ratings)
7.5
(2 ratings)
Support Rating
5.4
(2 ratings)
8.4
(19 ratings)
In-Person Training
-
(0 ratings)
7.8
(3 ratings)
Online Training
-
(0 ratings)
8.2
(2 ratings)
Implementation Rating
-
(0 ratings)
7.1
(9 ratings)
Configurability
-
(0 ratings)
6.9
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
5.6
(2 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(3 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(3 ratings)
User Testimonials
3CXBroadvoice | GoContact
Likelihood to Recommend
3CX
In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
Read full review
Broadvoice
I think it depends on the services you enroll in. Broadvoice could be used for basic business perfectly, but allowing for tracking calls and recordings makes it great for businesses where legalities come into play. Were I to leave the firm I am with, I would hope to either utilize a service that offers everything Broadvoice does, or just continue with Broadvoice itself.
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Pros
3CX
  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Read full review
Broadvoice
  • Broadvoice is quick to furnish the phone numbers before we even have the store built.
  • Broadvoice gives us temporary numbers until the port occurs.
  • Broadvoice monitors our accounts so we Dont have to.
  • Most times we get the replacement phones within 1-2 work days.
  • Broadvoice is very easy to work with.
Read full review
Cons
3CX
  • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
  • You need an SBC per location, which can be a point of failure.
  • You also need a server that might get disconnected, which is another point of failure.
Read full review
Broadvoice
  • The terminology used in the self-service drop-down options for outbound greetings is akin to reading a foreign language; it's hard to tell which drop-down option will yield the appropriate results for the appropriate time periods (during or after hours). I'm also still not sure whether I should set all outbound messages using my b-hive account, or if it will work if I do that from my phone handset.
  • The TCR brand registration process is difficult. I followed the instructions to register my brand, and after months of checking to see if it was verified, I was told I needed to provide a 147C letter, which certifies my EIN number. I am a sole proprietor, with no employees, so I am not required to have an EIN. If I file taxes using my SSN, I would think a W9 would suffice. This has held up my ability to use the texting platform. It would have been good to know upfront that an EIN would be needed in order for the registration verification to process -- like maybe getting an error message of some sort instead of just a "status."
  • Overall, there seems to be way too many sub-sections within the b-hive screens. To go back from the call log to what I view as the main dashboard, you have to click on "portal," which is okay once you know that it takes you back to the page that has all the tabs for "reports, voicemails, communicator," etc.
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Likelihood to Renew
3CX
No answers on this topic
Broadvoice
Our last phone system was very outdated and we were left not getting calls that we needed nor having a seamless way to change voicemail or to get voicemail if we were out of the office for longer periods of time. Broadvoice has erased these issues and has really made our agency more responsive.
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Usability
3CX
No answers on this topic
Broadvoice
Broadvoice has been a great investment so far! Its system allows you to easily handle multiple lines & provides you with many useful, easy-to-use, features. It delivers faxes right to your email inbox, how much easier can it get? Through their app, it enables you to easily determine if the call is business or personal related. And you are able to answer calls no matter where you are
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Reliability and Availability
3CX
No answers on this topic
Broadvoice
AWAYS available to assist when I call. I could not be happier about that!
Read full review
Performance
3CX
No answers on this topic
Broadvoice
Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
Read full review
Support Rating
3CX
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
Read full review
Broadvoice
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
Read full review
In-Person Training
3CX
No answers on this topic
Broadvoice
The in-person was done by phone and was GREAT!
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Online Training
3CX
No answers on this topic
Broadvoice
Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
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Implementation Rating
3CX
No answers on this topic
Broadvoice
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
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Alternatives Considered
3CX
The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
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Broadvoice
We've had a few phone vendors over the years and their main item, the phone, usually worked. Now past that, all other features or needs were hardly ever met. With Broadvoice, our experience has been amazing. The call quality, the ease of use on the admin portal and b-hive app, the flexibility of implementing new users. And if something ever seems to stump us, we can quickly reach out to support via email or phone and they are amazingly fast to respond and resolve the issue.
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Contract Terms and Pricing Model
3CX
No answers on this topic
Broadvoice
Answered in previous question
Read full review
Scalability
3CX
No answers on this topic
Broadvoice
We keep adding phones to each of restaurants every month
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Return on Investment
3CX
  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Read full review
Broadvoice
  • Sadly I can't quite gather any hard numbers since my use of the product don't extend into the admin level where I can see everything. I can say that since installing the phone at my desk though, I've been more reachable by other staff and therefore more present with current happenings in the workplace.
  • It took a while to get a line for my desk, so I can compare the before and after very clearly. Communication is like night and day, and any questions or problems other coworkers had that in the past they may have had to deal with themselves, they can now reliably reach me and have a convenient option to. This has improved the relationships between me and others at the workplace.
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ScreenShots

3CX Screenshots

Screenshot of Video ConferencingScreenshot of Advanced Contact Center ReportingScreenshot of Management DashboardScreenshot of Live ChatScreenshot of 3CX AppScreenshot of See the Status of Your Colleagues

Broadvoice | GoContact Screenshots

Screenshot of the call routing rules to manage holidays, and off-hours.Screenshot of inbound call routing with automated menus and announcements, like a large business.Screenshot of user accounts can be added, removed, and managed from this interface.Screenshot of a detailed view of call history with detailed call reports.Screenshot of a video conference with up to 50 users with b-hive Communicator.Screenshot of group messaging and file sharing to keep internal teams connected.