Skype for Business

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Top Rated
1375 Ratings
12 Ratings
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Score 7.6 out of 101

Skype for Business

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Top Rated
1375 Ratings
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Score 7.8 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
No photo available

Skype for Business

It's ideal for quick, less official, inter-office communication. It is less suitable for conversations outside of our organization where you want an easy record of the conversation, documents exchanged and who was included in the communication. It is also tempting for younger staff to use it to gossip like other social media tools. I've had to council staff on the appropriate uses.
Amanda Kraft profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Skype for Business
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Skype for Business
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Skype for Business
User templates
8x8 Virtual Office Enterprise Suite
7.0
Skype for Business
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Skype for Business
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Skype for Business

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Skype for Business
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Skype for Business
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Skype for Business
Call park
8x8 Virtual Office Enterprise Suite
9.0
Skype for Business
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Skype for Business
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Skype for Business

Performance & Compatibility of Online Events Software

8x8 Virtual Office Enterprise Suite
Skype for Business
7.6
High quality audio
8x8 Virtual Office Enterprise Suite
Skype for Business
7.9
High quality video
8x8 Virtual Office Enterprise Suite
Skype for Business
7.8
Low bandwidth requirements
8x8 Virtual Office Enterprise Suite
Skype for Business
6.7
Mobile support
8x8 Virtual Office Enterprise Suite
Skype for Business
8.0

Screen Sharing

8x8 Virtual Office Enterprise Suite
Skype for Business
8.4
Desktop sharing
8x8 Virtual Office Enterprise Suite
Skype for Business
8.7
Whiteboards
8x8 Virtual Office Enterprise Suite
Skype for Business
8.1

Online Meetings / Events

8x8 Virtual Office Enterprise Suite
Skype for Business
8.0
Calendar integration
8x8 Virtual Office Enterprise Suite
Skype for Business
8.6
Meeting initiation
8x8 Virtual Office Enterprise Suite
Skype for Business
8.2
Integrates with social media
8x8 Virtual Office Enterprise Suite
Skype for Business
6.8
Record meetings / events
8x8 Virtual Office Enterprise Suite
Skype for Business
8.1
Slideshows
8x8 Virtual Office Enterprise Suite
Skype for Business
8.1

Online Events Collaboration

8x8 Virtual Office Enterprise Suite
Skype for Business
7.9
Live chat
8x8 Virtual Office Enterprise Suite
Skype for Business
8.9
Audience polling
8x8 Virtual Office Enterprise Suite
Skype for Business
7.6
Q&A
8x8 Virtual Office Enterprise Suite
Skype for Business
7.4

Online Events Security

8x8 Virtual Office Enterprise Suite
Skype for Business
8.3
User authentication
8x8 Virtual Office Enterprise Suite
Skype for Business
8.5
Participant roles & permissions
8x8 Virtual Office Enterprise Suite
Skype for Business
8.1
Confidential attendee list
8x8 Virtual Office Enterprise Suite
Skype for Business
8.4

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
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  • Synchronous communication: immediate, instant text chat and video chat.
  • Group chat/meetings: easy to communicate with multiple people at once.
  • Cross-platform: available on Mac, Windows, and on smartphones - great app support across all these platforms, making it straightforward to never miss a message.
Leah Jakaitis profile photo

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
No photo available
  • Group chat/Voice chat can be improved, sometimes it does not connect or does not have a very easy way to connect.
  • File sharing to group of people at same time causes issue sometimes where certain people not able to view files.
Rishi Bavishi, CSSGB, CAPM profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Skype for Business7.7
Based on 5 answers
I honestly feel that with most people using iPhone nowadays, it's easy to just call or use FaceTime if you need to be in touch with a client. Unless you need to have a conference call, there are plenty of ways to get in touch with a client otherwise besides using a somewhat inefficient program.
Mandy Cramer profile photo

Usability

No score
No answers yet
No answers on this topic
Skype for Business9.9
Based on 4 answers
I use it daily to communicate with my team
Marie Rodriguez profile photo

Support

No score
No answers yet
No answers on this topic
Skype for Business7.3
Based on 1 answer
I have never heard any of the engineers or techs say that they have has any problems with skype for business in terms of support from the manufacturer. With that said I am going to say that there are not many issues and when there are, they are fixed rather quicky.
Greg Golding profile photo

Implementation

No score
No answers yet
No answers on this topic
Skype for Business8.2
Based on 1 answer
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding profile photo

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
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OpenFire being an open source messenger system has a lot of great features, and a lot of customizability. It even comes fairly 'ready out of the box' with little configuration needed to get it running. As of the last time I used it, though, it did not have exchange integration or anything like that which Skype has built in.Lync is pretty much the younger brother to Skype for Business (it even still uses some of the same files and file names as Lync ), it just has the Skype look and general functionality combined with the Exchange integration of Lync.
Kyle Farago profile photo

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
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  • Skype is integrated in our existing Office 365 subscription at no additional cost and thus [there is] no additional expense for other software for us.
  • Integrates with our Exchange account seamlessly, allowing meetings and other calendar events to be synced with Skype.
  • Allows everyone company wide to stay in communication.
Kyle Farago profile photo

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Skype for Business

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details