8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.6 out of 101

Skype for Business

1177 Ratings
Score 7.7 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

Skype for Business

It is a tool that adapts very well to meetings of a high professional level, being very effective for the transmission of information and the reduction of logistics expenses and the growth of the personnel. Skype adapts well as a tool of communication at a distance with the work teams, since it allows the reduction of the operative expenses and the execution times of the strategic instructions of the organization, guaranteeing the adequate use of the available time for the production of the company. It does not adapt very well for the organization of meetings at distances that merit communication with personnel located in communities of difficult access, which do not have an excellent connection to the internet, therefore the tool is more advisable for office activities but not field.

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Skype for Business
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Skype for Business
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Skype for Business
User templates
8x8 Virtual Office Enterprise Suite
7.0
Skype for Business
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Skype for Business
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Skype for Business

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Skype for Business
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Skype for Business
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Skype for Business
Call park
8x8 Virtual Office Enterprise Suite
9.0
Skype for Business
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Skype for Business
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Skype for Business

Performance & Compatibility of Online Events Software

8x8 Virtual Office Enterprise Suite
Skype for Business
7.6
High quality audio
8x8 Virtual Office Enterprise Suite
Skype for Business
8.0
High quality video
8x8 Virtual Office Enterprise Suite
Skype for Business
8.0
Low bandwidth requirements
8x8 Virtual Office Enterprise Suite
Skype for Business
6.7
Mobile support
8x8 Virtual Office Enterprise Suite
Skype for Business
7.7

Screen Sharing

8x8 Virtual Office Enterprise Suite
Skype for Business
8.4
Desktop sharing
8x8 Virtual Office Enterprise Suite
Skype for Business
8.8
Whiteboards
8x8 Virtual Office Enterprise Suite
Skype for Business
8.1

Online Meetings / Events

8x8 Virtual Office Enterprise Suite
Skype for Business
7.9
Calendar integration
8x8 Virtual Office Enterprise Suite
Skype for Business
8.6
Meeting initiation
8x8 Virtual Office Enterprise Suite
Skype for Business
8.5
Integrates with social media
8x8 Virtual Office Enterprise Suite
Skype for Business
6.3
Record meetings / events
8x8 Virtual Office Enterprise Suite
Skype for Business
7.9
Slideshows
8x8 Virtual Office Enterprise Suite
Skype for Business
8.1

Online Events Collaboration

8x8 Virtual Office Enterprise Suite
Skype for Business
7.6
Live chat
8x8 Virtual Office Enterprise Suite
Skype for Business
8.8
Audience polling
8x8 Virtual Office Enterprise Suite
Skype for Business
7.1
Q&A
8x8 Virtual Office Enterprise Suite
Skype for Business
7.0

Online Events Security

8x8 Virtual Office Enterprise Suite
Skype for Business
8.2
User authentication
8x8 Virtual Office Enterprise Suite
Skype for Business
8.3
Participant roles & permissions
8x8 Virtual Office Enterprise Suite
Skype for Business
8.1
Confidential attendee list
8x8 Virtual Office Enterprise Suite
Skype for Business
8.2

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • With Skype for business it's super easy to join meetings - we just have to click on the meeting and it connects everyone to the same meeting.
  • I like how easy it is to schedule meetings through Outlook and then it puts it right on your Skype calendar as well.
  • The alerts for meetings is very helpful, sometimes I forget to join the meeting and this little pop up dialogue is very helpful.

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • My biggest dislike about this version of Skype is that there is no Mac version. I use a Mac when I work from home but since I am using RDP I can't use the Skype from my work computer. I do use Lync but is is definitely not as good as Skype.
  • When I first started using this version of skype some of the things that I needed to find, like how to add people to your contact list, was kind of tricky and it didn't make sense where that was located. I also don't like how contacts are considered to be other contacts, this should just be contacts.
  • In the messaging section of Skype, I wish that the entire conversation history came up when you started talking to the person again.

Likelihood to Renew

No score
No answers yet
No answers on this topic
Skype for Business7.7
Based on 5 answers
I honestly feel that with most people using iPhone nowadays, it's easy to just call or use FaceTime if you need to be in touch with a client. Unless you need to have a conference call, there are plenty of ways to get in touch with a client otherwise besides using a somewhat inefficient program.

Usability

No score
No answers yet
No answers on this topic
Skype for Business9.8
Based on 5 answers
I find it very easy to use and easy to operate. It is definitely easy to get used to and from a user perspective is a solid product. I also find it to be very handy and useful for a small-mid-sized org like ours. It is easy to communicate effectively and get information quickly.

Support

No score
No answers yet
No answers on this topic
Skype for Business7.3
Based on 1 answer
I have never heard any of the engineers or techs say that they have has any problems with skype for business in terms of support from the manufacturer. With that said I am going to say that there are not many issues and when there are, they are fixed rather quicky.

Implementation

No score
No answers yet
No answers on this topic
Skype for Business8.2
Based on 1 answer
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
I have used Google Hangouts previously, and I believe that Skype is a better service. It is intertwined with the calendar. Also, when installing it as part of the Office 365 package, it is only a second install. I also like how it saves the messages within Outlook. Skype for Business also uses end to end encryption. This makes all business communication more secure than Google Hangouts

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • Improvement in work performance
  • Reduce expenses in the organization
  • You can create and collaborate while working on applications that you use every day such as Excel, Word, and Outlook, which is very easy since everyone in the organization uses those tools.
  • You can work on large projects all together and remotely

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Skype for Business

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details