What users are saying about

8x8

29 Ratings

WebEx Meetings

573 Ratings

8x8

29 Ratings
Score 8.3 out of 101

WebEx Meetings

573 Ratings
Score 7.8 out of 101

Add comparison

Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

WebEx Meetings

WebEx is great for business meetings where employees are located on different campuses and many of the staff work from home. This allows better collaboration on specific projects especially artifacts such as documents, spreadsheets and PowerPoint presentations. Also, we have used WebEx with third-party vendors to detail issues with their products as well as viewing potential thrd-party presentations.WebEx is not well suited for meetings with over 100+ participants. It tends to lag and too many participants make it hard to understand.

Feature Rating Comparison

Cloud PBX

8x8
8.8
WebEx Meetings
Hosted PBX
8x8
9.8
WebEx Meetings
Multi-level Interactive Voice Response (IVR)
8x8
9.2
WebEx Meetings
User templates
8x8
9.2
WebEx Meetings
Call reports
8x8
8.1
WebEx Meetings
Directory of employee names
8x8
7.6
WebEx Meetings

Call Management

8x8
8.8
WebEx Meetings
Answering rules
8x8
9.5
WebEx Meetings
Call recording
8x8
9.3
WebEx Meetings
Call park
8x8
9.3
WebEx Meetings
Call screening
8x8
6.7
WebEx Meetings
Message alerts
8x8
8.9
WebEx Meetings

VoIP system collaboration

8x8
8.3
WebEx Meetings
Video conferencing
8x8
8.1
WebEx Meetings
Audio conferencing
8x8
8.4
WebEx Meetings

Mobile apps

8x8
8.4
WebEx Meetings
Mobile app for iOS
8x8
8.7
WebEx Meetings
Mobile app for Android
8x8
8.0
WebEx Meetings

Performance & Compatibility of Online Events Software

8x8
WebEx Meetings
7.8
High quality audio
8x8
WebEx Meetings
8.6
High quality video
8x8
WebEx Meetings
8.1
Low bandwidth requirements
8x8
WebEx Meetings
6.3
Mobile support
8x8
WebEx Meetings
8.2

Screen Sharing

8x8
WebEx Meetings
8.6
Desktop sharing
8x8
WebEx Meetings
8.9
Whiteboards
8x8
WebEx Meetings
8.4

Online Meetings / Events

8x8
WebEx Meetings
8.1
Calendar integration
8x8
WebEx Meetings
8.2
Meeting initiation
8x8
WebEx Meetings
8.4
Integrates with social media
8x8
WebEx Meetings
6.9
Record meetings / events
8x8
WebEx Meetings
8.3
Slideshows
8x8
WebEx Meetings
9.0

Online Events Collaboration

8x8
WebEx Meetings
8.7
Live chat
8x8
WebEx Meetings
8.8
Audience polling
8x8
WebEx Meetings
8.7
Q&A
8x8
WebEx Meetings
8.5

Online Events Security

8x8
WebEx Meetings
8.4
User authentication
8x8
WebEx Meetings
8.6
Participant roles & permissions
8x8
WebEx Meetings
8.2
Confidential attendee list
8x8
WebEx Meetings
8.2

Pros

  • Portability! Having an "office phone" built into my laptop is unbelievably convenient. I can be at a coffee shop, on the road, at home, etc. and never miss a call.
  • Reliability. Bugs in the software seem to be VERY few and far between.
  • Customer service. When we had to reach out to 8x8 when I worked in support, the reps we worked with were very responsive and always available. That's always a huge plus when working with software.
  • Ability to communicate globally. There are connection numbers for almost every country to dial into the platform.
  • Speed of the webinar is satisfactory and works with any browser. Easy for first time users to login and join as a guest.
  • Easy dial-in codes and VoIP access. Easy to follow instructions.
  • Easy functions including: Ability to share screens or any application, Easy to pass over presenter role and ability to mute all attendees.

Cons

  • I think the voicemail system could use a little work. It is robust but the menus are a bit confusing. It is hard to know if a different recorded message is set to play or not.
  • During our initial deployment we had difficulty installing the client on systems which already had a previous version of WebEx installed. There was no WebEx cleanup utility that worked properly which forced us to write our own to clean previous versions off of systems prior to installing a new client.
  • The WebEx client and server tends to update very frequently which introduced difficulty during our initial deployment. This was especially true with our associates who do not have admin rights on their PC.
  • Technical support during the packaging and deployment stage of our implementation could have been a bit better. We ended up creating our own solutions and resolving issues frequently where WebEx was not able to.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
WebEx Meetings8.9
Based on 6 answers
I am not the decision maker for technology, but I don't see us changing as the entire organization uses it.

Usability

No score
No answers yet
No answers on this topic
WebEx Meetings9.4
Based on 6 answers
It's extremely easy to learn how to use the WebEx Meetings platform. All attendees have to do is join the meeting and then they'll see the presenters screen. Presenters just have to learn how to share their desktop, documents and videos and how to add additional presenters if need be

Support

No score
No answers yet
No answers on this topic
WebEx Meetings9.8
Based on 4 answers
It’s great because I’ve never needed to contact the support center for any issues.

Implementation

No score
No answers yet
No answers on this topic
WebEx Meetings9.0
Based on 1 answer
I did not implement it, only used it, so I can't really comment on how it was implemented.

Alternatives Considered

Ten times better and easier to use than 3cx. Interface and features are simple.
WebEx Meetings and GoToMeeting are both great resources for businesses that need to hold web meetings and share content with attendees during the call. I've used both and don't notice too many differences between the two. They are both easy to use and provide multiple features and functionalities to presenters that improve meeting flow and design

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
  • Saving Business Hours: It saves huge amount of business hours (especially in consulting environments) which can be used in various other business processes generating huge amount of revenue.
  • Employee Efficiency: Sometimes email exchanges between various consultants and clients can be extremely time consuming and can take up a lot of individual hours from each person (be it a consultant or a client) and hosting a single virtual meeting can eliminate this issue and future action items can be discussed and documented using the WebEx all in one single meeting.
  • File Sharing: File sharing as always is a huge bonus that this product provides to all users. Having the ability to share a file also saves time overall improving the quality of business.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

WebEx Meetings

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details