What users are saying about

8x8

Top Rated
32 Ratings

WebEx Meetings

Top Rated
583 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

WebEx Meetings

Top Rated
583 Ratings
Score 7.8 out of 101

Add comparison

Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

WebEx Meetings

If you talk about the scenarios then I must say it the need for IT companies irrespective of its business nature and size. As it is pretty much designed for meeting collaboration purpose for the employees at different geographies around the world and them it it gives them easy going solution to meet their business need

Feature Rating Comparison

Cloud PBX

8x8
8.8
WebEx Meetings
Hosted PBX
8x8
9.8
WebEx Meetings
Multi-level Interactive Voice Response (IVR)
8x8
9.1
WebEx Meetings
User templates
8x8
9.2
WebEx Meetings
Call reports
8x8
8.1
WebEx Meetings
Directory of employee names
8x8
7.6
WebEx Meetings

Call Management

8x8
8.8
WebEx Meetings
Answering rules
8x8
9.5
WebEx Meetings
Call recording
8x8
9.3
WebEx Meetings
Call park
8x8
9.3
WebEx Meetings
Call screening
8x8
6.8
WebEx Meetings
Message alerts
8x8
8.9
WebEx Meetings

VoIP system collaboration

8x8
8.2
WebEx Meetings
Video conferencing
8x8
8.0
WebEx Meetings
Audio conferencing
8x8
8.3
WebEx Meetings

Mobile apps

8x8
8.4
WebEx Meetings
Mobile app for iOS
8x8
8.7
WebEx Meetings
Mobile app for Android
8x8
8.1
WebEx Meetings

Performance & Compatibility of Online Events Software

8x8
WebEx Meetings
7.8
High quality audio
8x8
WebEx Meetings
8.5
High quality video
8x8
WebEx Meetings
8.1
Low bandwidth requirements
8x8
WebEx Meetings
6.3
Mobile support
8x8
WebEx Meetings
8.2

Screen Sharing

8x8
WebEx Meetings
8.6
Desktop sharing
8x8
WebEx Meetings
8.8
Whiteboards
8x8
WebEx Meetings
8.4

Online Meetings / Events

8x8
WebEx Meetings
8.1
Calendar integration
8x8
WebEx Meetings
8.1
Meeting initiation
8x8
WebEx Meetings
8.3
Integrates with social media
8x8
WebEx Meetings
6.9
Record meetings / events
8x8
WebEx Meetings
8.4
Slideshows
8x8
WebEx Meetings
8.9

Online Events Collaboration

8x8
WebEx Meetings
8.6
Live chat
8x8
WebEx Meetings
8.7
Audience polling
8x8
WebEx Meetings
8.6
Q&A
8x8
WebEx Meetings
8.5

Online Events Security

8x8
WebEx Meetings
8.3
User authentication
8x8
WebEx Meetings
8.5
Participant roles & permissions
8x8
WebEx Meetings
8.1
Confidential attendee list
8x8
WebEx Meetings
8.1

Pros

  • No issues purchasing the Cisco SPA-122 and SPA-8000 devices.
  • No issues setting up the Cisco SPA-122 and SPA-8000 devices.
  • Cheaper to go with 8x8 service and the Cisco SPA-122 or Cisco SPA-8000 devices than hosting GFI Faxmaker 14 yourself.
  • Easy to use interface
  • Presenter controls
  • Audio connectivity options
  • Screen sharing
  • video chats quality

Cons

  • Frequent line congestion/noise and disconnect with the Cisco SPA-122 and Cisco-8000 devices which require you to restart the devices daily
  • Lack of concern from Customer Support
  • Defective equipment for residential customers isn't covered under warranty replacement.
  • I don’t remember seeing a recording option. There may have been one but I don’t recall. If it’s not available, I would like to see this as an option.
  • Ability to invite more attendees to the web meetings. Some competitors have higher availability of attendees available.
  • Sound quality is always key. I think it’s pretty good now but there is always improvements to sound quality and optimized speeds as well.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
WebEx Meetings8.9
Based on 6 answers
Very easy to use, intuitive software, and excellent enterprise features.

Usability

No score
No answers yet
No answers on this topic
WebEx Meetings9.4
Based on 6 answers
I think it’s very easy to use and serves its purpose well. Most first time users are able to login quickly to webinars and understand the flow of the presentations.

Support

No score
No answers yet
No answers on this topic
WebEx Meetings9.9
Based on 4 answers
It’s great because I’ve never needed to contact the support center for any issues.

Implementation

No score
No answers yet
No answers on this topic
WebEx Meetings9.0
Based on 1 answer
I did not implement it, only used it, so I can't really comment on how it was implemented.

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
Prior to our enterprise wide deployment of WebEx we had to use many different services and tools for phone and web conferencing. Many tools work well, some not so much...But WebEx was always a standout. And because it is a best in class tool we chose it for our enterprise. This is especially true when paired with other solutions such as Jabber

Return on Investment

  • 8x8 Customer Service was awful. We received no ROI or valuable knowledge from them.
  • 8x8 saved us about $80 a month in the 2 months we used them.
  • Fax Support was less stringent and overall IT overhead was reduced as we didn't have to check out a Faxmaker server or service every couple of hours.
  • WebEx has allowed us to reduce our travel spend while still maintaining the strong working teams with audio and video conferencing.
  • Consolidating web and phone conferencing tools has resulted in significant cost savings around the globe.
  • We have been able to host large scale meetings more frequently than we could previously when travel was involved. This has improved attendance and enables or business initiatives.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

WebEx Meetings

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details