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254 Ratings
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Top Rated
996 Ratings

8x8 X Series (Formerly Virtual Office)

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254 Ratings
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Score 7.3 out of 100

Confluence

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Top Rated
996 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven | TrustRadius Reviewer

Confluence

Confluence works well in a system where a lot of people are collaborating. It keeps everything organized and is located in one easy to access location. It is ideal for working on projects together. Especially projects that require information sharing. Compared to email communication, Confluence holds the information from all users. This is compared to using traditional file folders and email, whereby there are access issues and not all information is shared or searchable.
Chris Snelling, CFA | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.4
Confluence
Hosted PBX
8x8 X Series (Formerly Virtual Office)
7.2
Confluence
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.0
Confluence
User templates
8x8 X Series (Formerly Virtual Office)
6.7
Confluence
Call reports
8x8 X Series (Formerly Virtual Office)
7.1
Confluence
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.0
Confluence

Call Management

8x8 X Series (Formerly Virtual Office)
8.1
Confluence
Answering rules
8x8 X Series (Formerly Virtual Office)
8.0
Confluence
Call recording
8x8 X Series (Formerly Virtual Office)
8.1
Confluence
Call park
8x8 X Series (Formerly Virtual Office)
7.8
Confluence
Call screening
8x8 X Series (Formerly Virtual Office)
8.2
Confluence
Message alerts
8x8 X Series (Formerly Virtual Office)
8.5
Confluence

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.3
Confluence
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.1
Confluence
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.8
Confluence
Video screen sharing
8x8 X Series (Formerly Virtual Office)
6.8
Confluence
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.3
Confluence

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.9
Confluence
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.2
Confluence
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
6.7
Confluence

Project Management

8x8 X Series (Formerly Virtual Office)
Confluence
7.7
Task Management
8x8 X Series (Formerly Virtual Office)
Confluence
8.1
Gantt Charts
8x8 X Series (Formerly Virtual Office)
Confluence
7.9
Scheduling
8x8 X Series (Formerly Virtual Office)
Confluence
7.1
Workflow Automation
8x8 X Series (Formerly Virtual Office)
Confluence
7.6
Mobile Access
8x8 X Series (Formerly Virtual Office)
Confluence
7.7
Search
8x8 X Series (Formerly Virtual Office)
Confluence
7.7
Visual planning tools
8x8 X Series (Formerly Virtual Office)
Confluence
7.8

Communication

8x8 X Series (Formerly Virtual Office)
Confluence
8.0
Chat
8x8 X Series (Formerly Virtual Office)
Confluence
6.4
Notifications
8x8 X Series (Formerly Virtual Office)
Confluence
8.7
Discussions
8x8 X Series (Formerly Virtual Office)
Confluence
8.4
Surveys
8x8 X Series (Formerly Virtual Office)
Confluence
7.0
Internal knowledgebase
8x8 X Series (Formerly Virtual Office)
Confluence
9.1
Integrates with GoToMeeting
8x8 X Series (Formerly Virtual Office)
Confluence
6.0
Integrates with Gmail and Google Hangouts
8x8 X Series (Formerly Virtual Office)
Confluence
9.2
Integrates with Outlook
8x8 X Series (Formerly Virtual Office)
Confluence
9.5

File Sharing & Management

8x8 X Series (Formerly Virtual Office)
Confluence
8.4
Versioning
8x8 X Series (Formerly Virtual Office)
Confluence
9.0
Video files
8x8 X Series (Formerly Virtual Office)
Confluence
7.7
Audio files
8x8 X Series (Formerly Virtual Office)
Confluence
8.3
Document collaboration
8x8 X Series (Formerly Virtual Office)
Confluence
8.9
Access control
8x8 X Series (Formerly Virtual Office)
Confluence
8.9
Advanced security features
8x8 X Series (Formerly Virtual Office)
Confluence
8.8
Integrates with Google Drive
8x8 X Series (Formerly Virtual Office)
Confluence
7.6
Device sync
8x8 X Series (Formerly Virtual Office)
Confluence
8.0

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl | TrustRadius Reviewer

Confluence

  • Organizing content so that people can find what they are looking for.
  • Putting restrictions on certain pages so that it can be seen/edited by appropriate employees
  • Letting people collaborate on documents simultaneously
  • notifying when a page has been updated
  • combining content with tasks so that things get done
Holly Wallace Nielsen | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • Ability to integrate multiple businesses onto a single desk phone (or possibility this is a lack of familiarity with the system).
  • Have had no follow-up from the sales rep following the initial onboarding to ask if everything is alright. Would appreciate this.
  • Hardware delivery was somewhat slow, but there's this thing called coronavirus which may have impacted normal delivery times so not sure.
Jonathan Harris | TrustRadius Reviewer

Confluence

  • Atlassian is not intuitive for the user. Several of our staff who have not received training on the platform find that it is not user-friendly.
  • Posting on Atlassian can also take more time than expected due to the plethora of options available.
  • Atlassian Confluence does not always look the same in different internet browsers. In talking with a co-worker, he told me it works best on Chrome. My computer has IE and Chrome, so I have to be sure I am using Chrome when I log into Confluence.
Alexandria Alvarez Gerbasi | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Confluence

Confluence 10.0
Based on 15 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.7
Based on 6 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera | TrustRadius Reviewer

Confluence

Confluence 8.4
Based on 9 answers
It's overall pretty straightforward and intuitive. You get a simple editing window that presents a live view of your formatted document, plus a toolbar for formatting options. If you're familiar with any word processing program (Google Docs, Word, etc) you should be able to master Confluence without much (if any) difficulty.
Sean Scott | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Confluence

Confluence 10.0
Based on 2 answers
No answer on this topic is available.

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Confluence

Confluence 9.7
Based on 4 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo | TrustRadius Reviewer

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.2
Based on 82 answers
The support was lackluster. I thought my sales rep was going to set up the phone system for me and it took several weeks of going back and forth and then being handed off to an implementation person who helped a great deal, but overall there was an impatience on both the part of sales and implementation with the number of calls that were needed to understand and set the system up. They both told me they were admonished by their management for spending too much time with me on my calls. I tried the chat feature, tutorials, and webinars, but ultimately needed a live person to help me with the final questions needed to set everything up.
Adrienne Robinson | TrustRadius Reviewer

Confluence

Confluence 8.5
Based on 21 answers
I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.
Brian Scholer | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

Confluence

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

Confluence

Confluence 9.0
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

As far as capabilities and ease to use, they all seem about the same. If you are not technologically savvy this all can be a bit difficult to set up by yourself. Nextiva had great customer service, but the service was not cost-effective and call texting was ridiculously complicated. If I could have access to tech support via chat it would be a lot less time-consuming.
Guillermo Paxton | TrustRadius Reviewer

Confluence

For our needs, Confluence absolutely blew both SharePoint and Google Docs out of the water. We were able to get more granular security than with SharePoint while maintaining the collaborative tool sets found in both SharePoint and Google Docs. Additionally, the integration into tools we already had in place, rather than needing to jerry-rig a solution that would "work", was a critical deciding factor.
Brian Taylor | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Confluence

Confluence 10.0
Based on 1 answer
No answer on this topic is available.

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • 8x8 has cut down total monthly phone system cost by approximately 25%.
  • We can now work remotely without missing important calls and messages.
  • We can run many more reports than we could before as to who is calling and when.
  • Auto-attendant allows office personnel to not always have to answer if only basic information is needed by the caller.
William Perdue | TrustRadius Reviewer

Confluence

  • At a previous company, Confluence made creation and resolution of support tickets across a large and distributed organization very manageable. This was a major positive impact in that it allowed efficient management of many different customer deployments in a responsive manner.
  • At my current company, Confluence would have had a negative impact do to the slowness of the product, adding a significant overhead for our small team to get things done.
David McCann | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.5
Confluence
8.4

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
8.4
Confluence
10.0

Usability

8x8 X Series (Formerly Virtual Office)
8.7
Confluence
8.4

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
Confluence
10.0

Performance

8x8 X Series (Formerly Virtual Office)
7.7
Confluence
9.7

Support Rating

8x8 X Series (Formerly Virtual Office)
6.2
Confluence
8.5

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.2
Confluence
9.0

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Confluence
10.0

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