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286 Ratings

8x8 X Series (Formerly Virtual Office)

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286 Ratings
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Score 7.2 out of 100
12 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven | TrustRadius Reviewer

Twilio Programmable Voice

Twilio is well-rounded for almost any company that doesn't require much in terms of voice automation (smart IVR, call center forwarding, etc). It can hold its own on as many phone numbers as you like, and the voice quality is very clear most of the time (some countries' destinations might experience issues such as light noise, just as with a normal landline). You can even develop a reasonably complex IVR platform with TwiML and PHP, but the maintenance on this case is your own, so you'll need to evaluate this option if you're running heavily automated interactions with your customers.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.1
Twilio Programmable Voice
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.1
Twilio Programmable Voice
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.7
Twilio Programmable Voice
User templates
8x8 X Series (Formerly Virtual Office)
6.9
Twilio Programmable Voice
Call reports
8x8 X Series (Formerly Virtual Office)
6.9
Twilio Programmable Voice
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.7
Twilio Programmable Voice

Call Management

8x8 X Series (Formerly Virtual Office)
7.6
Twilio Programmable Voice
Answering rules
8x8 X Series (Formerly Virtual Office)
7.3
Twilio Programmable Voice
Call recording
8x8 X Series (Formerly Virtual Office)
7.8
Twilio Programmable Voice
Call park
8x8 X Series (Formerly Virtual Office)
7.4
Twilio Programmable Voice
Call screening
8x8 X Series (Formerly Virtual Office)
7.3
Twilio Programmable Voice
Message alerts
8x8 X Series (Formerly Virtual Office)
8.0
Twilio Programmable Voice

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.2
Twilio Programmable Voice
Video conferencing
8x8 X Series (Formerly Virtual Office)
6.9
Twilio Programmable Voice
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.7
Twilio Programmable Voice
Video screen sharing
8x8 X Series (Formerly Virtual Office)
6.8
Twilio Programmable Voice
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.6
Twilio Programmable Voice

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.3
Twilio Programmable Voice
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.1
Twilio Programmable Voice
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.4
Twilio Programmable Voice

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl | TrustRadius Reviewer

Twilio Programmable Voice

  • The "insights" feature is very useful when it comes to supporting our users. Both VoIP and Carrier insights give the ability to know what happened on a call
  • Twilio is very reliable as a dialer. We do not have downtime events often (maybe 1 per year for 10min).
  • Twilio has a team that can work with carriers to improve dialing for users where the carriers are not working well
Anonymous | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • At times call quality with callers outside the 8x8 system at times is poor.
  • Voicemail boxes are not very large, and can fill quickly.
  • A means to mark all received faxes at one time as read within Virtual Office would be nice.
Christopher Alcumbrack | TrustRadius Reviewer

Twilio Programmable Voice

  • Answering machine detection is the worst part of this product. The messages are cut off and do not wait until most machines start recording.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.6
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Twilio Programmable Voice

No score
No answers yet
No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 13 answers
I have found both the use, and administration of 8x8 to be very straight forward. After a brief period of familiarization all of my users have found the use of the system quite simple. The system is scalable in some regards as it allows for simple use, or more broad usage of features. You can simply have a desk phone, and use the system like a simple phone. Or you can use the Virtual Office program and app to use all of the features offered.
Christopher Alcumbrack | TrustRadius Reviewer

Twilio Programmable Voice

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Twilio Programmable Voice

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Twilio Programmable Voice

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 5.7
Based on 104 answers
Very easy to use. In this day of age, finding a company with a great product, competitive pricing and top ofthe line customer service is hard to do. We found it with 8x8 and look forward to using it for many years to come.We also will be happy to recommend it to anyone else who is looking for suggestions.
Tim Layton | TrustRadius Reviewer

Twilio Programmable Voice

Twilio Programmable Voice 7.5
Based on 2 answers
For the most part, you don't need support if you understand how to read error handling, debugging, or sip messages.
Anonymous | TrustRadius Reviewer

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.3
Based on 4 answers
This was already in place before I joined the organization but given that we're still satisfied with it, I would say that the implementation was a success across the board.
Daniel Herrera | TrustRadius Reviewer

Twilio Programmable Voice

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

If I had a choice to pick otherwise, I would. I came into the company when they already had 8x8 and it is such an issue. The fact that you have to have the VO AND the VCC open at the same time, llike why? I would definitely not choose them over quite a few companies.
Josh Kim | TrustRadius Reviewer

Twilio Programmable Voice

We previously used Skype for communications, however the price per minute or second per call was more expensive, and it didn't give us the flexibility of integrating calls with our CRM (Vtiger), allowing our sales force to initiate a call with a prospect just by clicking on its opportunity's phone number.
Anonymous | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Twilio Programmable Voice

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • We were able to use desk phones we already had minimizing the initial investment.
  • It allowed us to transition to remote work seamlessly when the need arose.
  • Users required less training because the features were similar to other commonly used phone systems.
Bret Miller | TrustRadius Reviewer

Twilio Programmable Voice

  • Our customers are able to implement a large part of their sales initiative (calling) through us due to Twilio's product
  • Twilio takes a decent amount of support and knowledge gained over time. This is expensive in the long run.
Anonymous | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio Programmable Voice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.0
Twilio Programmable Voice
8.7

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.6
Twilio Programmable Voice

Usability

8x8 X Series (Formerly Virtual Office)
7.7
Twilio Programmable Voice

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
Twilio Programmable Voice

Performance

8x8 X Series (Formerly Virtual Office)
7.6
Twilio Programmable Voice

Support Rating

8x8 X Series (Formerly Virtual Office)
5.7
Twilio Programmable Voice
7.5

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.3
Twilio Programmable Voice

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Twilio Programmable Voice

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