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194 Ratings

8x8 X Series (Formerly Virtual Office)

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194 Ratings
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Score 7.5 out of 101
11 Ratings
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Score 8.7 out of 101

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

Twilio Programmable Voice

Twilio is well-rounded for almost any company that doesn't require much in terms of voice automation (smart IVR, call center forwarding, etc). It can hold its own on as many phone numbers as you like, and the voice quality is very clear most of the time (some countries' destinations might experience issues such as light noise, just as with a normal landline). You can even develop a reasonably complex IVR platform with TwiML and PHP, but the maintenance on this case is your own, so you'll need to evaluate this option if you're running heavily automated interactions with your customers.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.8
Twilio Programmable Voice
Hosted PBX
8x8 X Series (Formerly Virtual Office)
7.9
Twilio Programmable Voice
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.1
Twilio Programmable Voice
User templates
8x8 X Series (Formerly Virtual Office)
6.9
Twilio Programmable Voice
Call reports
8x8 X Series (Formerly Virtual Office)
7.8
Twilio Programmable Voice
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.5
Twilio Programmable Voice

Call Management

8x8 X Series (Formerly Virtual Office)
8.7
Twilio Programmable Voice
Answering rules
8x8 X Series (Formerly Virtual Office)
8.6
Twilio Programmable Voice
Call recording
8x8 X Series (Formerly Virtual Office)
8.9
Twilio Programmable Voice
Call park
8x8 X Series (Formerly Virtual Office)
8.2
Twilio Programmable Voice
Call screening
8x8 X Series (Formerly Virtual Office)
8.7
Twilio Programmable Voice
Message alerts
8x8 X Series (Formerly Virtual Office)
8.8
Twilio Programmable Voice

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
8.1
Twilio Programmable Voice
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.8
Twilio Programmable Voice
Audio conferencing
8x8 X Series (Formerly Virtual Office)
8.4
Twilio Programmable Voice

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.6
Twilio Programmable Voice
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.6
Twilio Programmable Voice
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.5
Twilio Programmable Voice

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl profile photo

Twilio Programmable Voice

  • The "insights" feature is very useful when it comes to supporting our users. Both VoIP and Carrier insights give the ability to know what happened on a call
  • Twilio is very reliable as a dialer. We do not have downtime events often (maybe 1 per year for 10min).
  • Twilio has a team that can work with carriers to improve dialing for users where the carriers are not working well
No photo available

Cons

8x8 X Series (Formerly Virtual Office)

  • The desktop app is very nice but it is updated regularly and not always for the better. I would like to have a volume selection with each message.
  • The online management site is easy to work with but I have always had issues with the recorded voice messages never playing through my computer.
David Sluder profile photo

Twilio Programmable Voice

  • Answering machine detection is the worst part of this product. The messages are cut off and do not wait until most machines start recording.
No photo available

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera profile photo

Twilio Programmable Voice

No score
No answers yet
No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.5
Based on 5 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera profile photo

Twilio Programmable Voice

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Twilio Programmable Voice

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Twilio Programmable Voice

No score
No answers yet
No answers on this topic

Support

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.6
Based on 40 answers
They are fully functioning and easily manageable, crucial to our company as we have dispatch and office administration and are a medical facility. If our phone lines go down, people could be impacted by it in a very negative way.
Hallie Gonzales profile photo

Twilio Programmable Voice

Twilio Programmable Voice 7.5
Based on 2 answers
For the most part, you don't need support if you understand how to read error handling, debugging, or sip messages.
No photo available

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre profile photo

Twilio Programmable Voice

No answers on this topic

Implementation

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre profile photo

Twilio Programmable Voice

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We only did a web search for other companies and found this service to fit all our needs, especially being able to get a BAA to help our HIPPA and HITECH compliance. It was over three years ago so I do not recall what others we looked at, but we did a general web search.
Jeffrey Weist, MSW, LICSW profile photo

Twilio Programmable Voice

We previously used Skype for communications, however the price per minute or second per call was more expensive, and it didn't give us the flexibility of integrating calls with our CRM (Vtiger), allowing our sales force to initiate a call with a prospect just by clicking on its opportunity's phone number.
No photo available

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Twilio Programmable Voice

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • A positive impact is that it simplifies things. We can work out of multiple offices and remain connected easily. The receptionist can transfer a call to my cell phone through the app so that I can answer a business call anywhere.
Jenny Fisher profile photo

Twilio Programmable Voice

  • Our customers are able to implement a large part of their sales initiative (calling) through us due to Twilio's product
  • Twilio takes a decent amount of support and knowledge gained over time. This is expensive in the long run.
No photo available

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio Programmable Voice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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