What users are saying about
339 Ratings
25 Ratings
339 Ratings
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Score 7 out of 101
25 Ratings
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Score 9.4 out of 101

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Likelihood to Recommend

Act-On

I think it's a great platform to get started with, it's easy to manage things by yourself and you therefore can decrease your dependence on an (expensive) third party. For us who have an IT department in house as well as a content team it's been working great to be able to manage the majority of the setup on our own, However, don't hesitate to use additional services since this can really give you a boost forward.
Johanna Adolfsson profile photo

GreenRope

There's no such thing as a CRM that doesn't have its complications and headaches. I have tried a lot of them and ultimately like GreenRope heads and shoulders above the rest. GreenRope is particularly suited for small to medium sized businesses who do not have the budget or need for a SalesForce install, or the engineers necessary to make other CRM software work. If you want a more sophisticated system than an email responder like MailChimp or Constant Contact, you need to have a CRM. So ask yourself what you are looking to automate in your business and then go for a solution that has the ability to scale with you. A CRM is a commitment to long term growth and automation, and you should see it as an investment -- both in cash and in time. I don't have a programmer and have managed to get a lot of functionality out of GreenRope (all DIY). And I'm always adding to it with no limits in sight.
Alicia Dearn profile photo

Feature Rating Comparison

Email & Online Marketing

Act-On
7.3
GreenRope
WYSIWYG email editor
Act-On
7.9
GreenRope
Dynamic content
Act-On
7.1
GreenRope
Ability to test dynamic content
Act-On
6.7
GreenRope
Landing pages
Act-On
7.0
GreenRope
A/B testing
Act-On
6.9
GreenRope
Mobile optimization
Act-On
6.8
GreenRope
Email deliverability
Act-On
7.8
GreenRope
List management
Act-On
6.4
GreenRope
Triggered drip sequences
Act-On
9.2
GreenRope

Lead Management

Act-On
7.3
GreenRope
Lead nurturing
Act-On
7.0
GreenRope
Lead scoring and grading
Act-On
7.4
GreenRope
Data quality management
Act-On
7.9
GreenRope
Automated sales alerts and tasks
Act-On
6.7
GreenRope

Campaign Management

Act-On
7.6
GreenRope
Calendaring
Act-On
6.8
GreenRope
Event/webinar marketing
Act-On
8.5
GreenRope

Social Media Marketing

Act-On
7.9
GreenRope
Social sharing and campaigns
Act-On
7.9
GreenRope
Social profile integration
Act-On
7.9
GreenRope

Reporting & Analytics

Act-On
5.7
GreenRope
Dashboards
Act-On
5.5
GreenRope
Standard reports
Act-On
6.0
GreenRope
Custom reports
Act-On
5.7
GreenRope

Platform & Infrastructure

Act-On
7.3
GreenRope
API
Act-On
9.2
GreenRope
Role-based workflow & approvals
Act-On
6.8
GreenRope
Customizability
Act-On
6.7
GreenRope
Integration with Salesforce.com
Act-On
8.0
GreenRope
Integration with Microsoft Dynamics CRM
Act-On
6.1
GreenRope
Integration with SugarCRM
Act-On
7.0
GreenRope

Sales Force Automation

Act-On
GreenRope
8.3
Customer data management / contact management
Act-On
GreenRope
9.3
Workflow management
Act-On
GreenRope
9.3
Territory management
Act-On
GreenRope
7.0
Opportunity management
Act-On
GreenRope
9.5
Integration with email client (e.g., Outlook or Gmail)
Act-On
GreenRope
10.0
Contract management
Act-On
GreenRope
3.8
Quote & order management
Act-On
GreenRope
9.5
Interaction tracking
Act-On
GreenRope
9.6
Channel / partner relationship management
Act-On
GreenRope
6.6

Customer Service & Support

Act-On
GreenRope
9.4
Case management
Act-On
GreenRope
9.6
Call center management
Act-On
GreenRope
9.0
Help desk management
Act-On
GreenRope
9.5

Marketing Automation

Act-On
GreenRope
9.5
Lead management
Act-On
GreenRope
9.6
Email marketing
Act-On
GreenRope
9.3

CRM Project Management

Act-On
GreenRope
9.5
Task management
Act-On
GreenRope
9.3
Billing and invoicing management
Act-On
GreenRope
9.6
Reporting
Act-On
GreenRope
9.6

CRM Reporting & Analytics

Act-On
GreenRope
8.9
Forecasting
Act-On
GreenRope
8.6
Pipeline visualization
Act-On
GreenRope
8.9
Customizable reports
Act-On
GreenRope
9.3

Customization

Act-On
GreenRope
8.5
Custom fields
Act-On
GreenRope
8.9
Custom objects
Act-On
GreenRope
8.9
Scripting environment
Act-On
GreenRope
7.0
API for custom integration
Act-On
GreenRope
9.3

Security

Act-On
GreenRope
9.3
Single sign-on capability
Act-On
GreenRope
8.6
Role-based user permissions
Act-On
GreenRope
10.0

Social CRM

Act-On
GreenRope
9.0
Social data
Act-On
GreenRope
9.0
Social engagement
Act-On
GreenRope
9.0

Integrations with 3rd-party Software

Act-On
GreenRope
9.0
Marketing automation
Act-On
GreenRope
9.0
Compensation management
Act-On
GreenRope
9.0

Platform

Act-On
GreenRope
8.6
Mobile access
Act-On
GreenRope
8.6

Pros

  • Lead nurturing
  • Marketing list segmentation
  • Providing an insight into user behaviour, allowing for a more granular analysis of your current prospects
Andrew Smith profile photo
  • GreenRope is an affordable alternative to Infusionsoft, which I used to use, with more functionality.
  • GreenRope is feature rich. I was able to completely replace several pieces of software. Not only is that more cost-effective, it is hugely efficient. I'm in GreenRope all day long and have built many of my sales systems around it.
  • GreenRope is easier to use than other CRM software so I have had less fights with my staff to get them to adopt it than with past software.
  • GreenRope's customer support is absolutely top-notch. They are responsive and genuinely helpful.
  • GreenRope is constantly coming up with improvements. I love that they are innovating, improving and integrating with partners on a regular basis, as it solves my problems.
Alicia Dearn profile photo

Cons

  • A more coherent interface.
  • Data studio needs to be a bit more mature.
  • A more contact oriented, less list oriented approach could be useful.
Diogo Cabral profile photo
  • I have only one real area of frustration with GreenRope: their forms code. I use WordPress for my website and do not want to use GreenRope's hosted website templates because my site is big. But when I drop their forms HTML into my website, they don't tend to look very good and they require a skilled coder to fix by hand as they don't play nicely with my CSS. So I use a plugin to skin the forms, which took some finagling before I got it to stop throwing errors. Similarly, I have trouble trying to integrate it with my lead pages software (ClickFunnels) -- and the comment from ClickFunnels' engineer was, "that's not a form, it's more like an entire website!" That's a bit of an exaggeration, but I wish they would give you HTML that doesn't include styling.
  • I don't like GreenRope's scheduler and events app. I wish they would integrate with a scheduler software (I use Acuity) and an events software (like Event Brite) instead. It's not a big deal however.
  • GreenRope has made the decision to not allow you to send attachments through their email service for security reasons. I understand, but I wish I had that option.
Alicia Dearn profile photo

Likelihood to Renew

Act-On8.9
Based on 112 answers
We have been using Act-On for a number of years, and after reviewing other companies earlier this year, we are certain that we want to stay active users of Act-On for the foreseeable future.
Paloma Nazar profile photo
GreenRope8.8
Based on 8 answers
Greenrope is part of the infrastructure of my company now, integrated into almost everything we do. I know that the Greenrope team is committed to continuing their development of this software and that this evolution will benefit us
Andrea Hill profile photo

Usability

Act-On7.2
Based on 31 answers
Everything is set up to be used very easily and and it is very intuitive. The menus are set up well and it's easy to find the areas that I need. Emails and landing pages are very easy to create, and they can be created quickly to help save time on campaigns and projects.
Elizabeth Lepisto profile photo
GreenRope6.6
Based on 4 answers
It does everything I need when I'm at my computer. I would just like to have greater functionality in the iphone app. I have discussed with Greenrope my issues and they appear to be working on these issues
Lance Labno profile photo

Reliability and Availability

Act-On9.1
Based on 14 answers
This product has never been down when I needed it
Ian Nate profile photo
No score
No answers yet
No answers on this topic

Performance

Act-On8.2
Based on 13 answers
Occasionally, email test messages can be slow - but still within 5 minutes
Ian Nate profile photo
GreenRope8.2
Based on 1 answer
No answer on this topic is available.

Support

Act-On8.8
Based on 38 answers
They are great, and have helped us succeed every single time. It's that simple.
Diogo Cabral profile photo
GreenRope7.3
Based on 2 answers
Right from the beginning, GreenRope's staff have been extremely helpful with getting us setup and answering all of our questions. In addition to chat support, the documentation provided within GreenRope itself is detailed and easily accessible. GreenRope is also really good about letting you know that they are available - and how to contact them. My questions/requests are answered quickly, every time.
Raylene Wall profile photo

In-Person Training

Act-On8.7
Based on 4 answers
My Account Manager has led me through countless amounts of training on the product as a whole and through some of my integrations.
Vinny Poliseno profile photo
No score
No answers yet
No answers on this topic

Online Training

Act-On9.3
Based on 16 answers
Act-On had a lot of resources, and their staff was great at answering any questions I had to make sure we got started on the right foot. Looking back, I would have preferred some additional training sessions since we didn't have any previous experience with Marketing Automation and best practices.
Carrie Scheetz profile photo
No score
No answers yet
No answers on this topic

Implementation

Act-On8.6
Based on 22 answers
Easy peasy!
Jim Lovelady profile photo
GreenRope8.2
Based on 1 answer
I think there are some cheat sheets and best practises lists that could be created that would save a business a lot of time and frustration. BUT, even as it is, the frustrations and challenges disappear as things start working. I am going to be offering up a few of the tricks I have learned to the team at GreenRope to share with other users because when customers offer valuable work arounds that they find helpful to others, we accomplish a few things. The coders get an idea of things that aren't working quite as expected so they can look into fixes, other customers get benefit and we all win
Renee Charbonneau profile photo

Alternatives Considered

As a company, it's much more organized, much more in contact with customers, and much more willing and able to pick up their feedback and incorporate it into the product. Pricing wise, it's also much more balanced, with a fairer price mode. It's also more agnostic, in terms of CRM and other integrations. The partner program is also clearer, and IMHO better.
Diogo Cabral profile photo
Greenrope is both easy to use and gave us ALL their software functionalities without having to pay to upgrade. Pricing is based on number of emails. Greenrope appears to have all what we're looking for, from setting up internal project tasks and todo's, accounting function with quickbooks, calendar and event planning(able to put on a class and have people pay online for course which reduces hundreds of hours), DRIP campaigns with robust triggers that can automated
Lance Labno profile photo

Return on Investment

  • Increased lead conversion efficiency
  • Increased output of marketing e-mails
  • Flawless integration with sales CRM; no mis-matched information or confusing leads for our Sales team
Lauren Kates profile photo
  • Improved front office efficiency. Able to reduce amount of time front office needs to spend preparing each new first appointment by 15 minutes.
  • By providing an automated system to deliver important and time-sensitve information. Client quickly realizes we care about them.
  • Able to get critical information through surveys with information that can be automatically saved in their profile. This let's us know what our clients want NOT what we think they need.
Lance Labno profile photo

Pricing Details

Act-On

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Act-On Editions & Modules
Act-On
Edition
Professional
$9001
Enterprise
$2,0002
1. per month (starts at 2,500 active contacts)
2. per month ( starts at 2,500 active contacts)
Additional Pricing Details
The Professional package starts at 2,500 active contacts, 3 marketing users, 50 sales users and 30,000 API calls per day. The Enterprise package starts at 2,500 active contacts, 6 marketing users, 100 sales users and 30,000 API calls per day. Annual contract required.

GreenRope

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$399*
1.  Per Account
GreenRope Editions & Modules
GreenRope
Edition
Starter
$1491
Prime
$1991
Pro
$2491
Premium
$2991
Powerhouse
$3491
Supreme
$4491
Ultimate
$6991
1. Per Month [Unlimited Users]
Additional Pricing Details
All price plans include unlimited users, unlimited emails, and all features.