What users are saying about

Act-On

328 Ratings

GreenRope

23 Ratings

Act-On

328 Ratings
Score 7 out of 101

GreenRope

23 Ratings
Score 9.4 out of 101

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Likelihood to Recommend

Act-On

I think Act-On would work equally well for small to large companies. If you are less confident or experienced in automation and funneling, Act-On genuinely invests in the expertise to guide and support you so you can be continually learning and developing your skills and application for the platform. You never feel you are in the deep end
Sue Maldonado profile photo

GreenRope

There's no such thing as a CRM that doesn't have its complications and headaches. I have tried a lot of them and ultimately like GreenRope heads and shoulders above the rest. GreenRope is particularly suited for small to medium sized businesses who do not have the budget or need for a SalesForce install, or the engineers necessary to make other CRM software work. If you want a more sophisticated system than an email responder like MailChimp or Constant Contact, you need to have a CRM. So ask yourself what you are looking to automate in your business and then go for a solution that has the ability to scale with you. A CRM is a commitment to long term growth and automation, and you should see it as an investment -- both in cash and in time. I don't have a programmer and have managed to get a lot of functionality out of GreenRope (all DIY). And I'm always adding to it with no limits in sight.
Alicia Dearn profile photo

Feature Rating Comparison

Email & Online Marketing

Act-On
7.5
GreenRope
WYSIWYG email editor
Act-On
7.3
GreenRope
Dynamic content
Act-On
6.9
GreenRope
Ability to test dynamic content
Act-On
6.6
GreenRope
Landing pages
Act-On
7.8
GreenRope
A/B testing
Act-On
8.0
GreenRope
Mobile optimization
Act-On
7.7
GreenRope
Email deliverability
Act-On
8.8
GreenRope
List management
Act-On
6.0
GreenRope
Triggered drip sequences
Act-On
8.3
GreenRope

Lead Management

Act-On
6.7
GreenRope
Lead nurturing
Act-On
6.3
GreenRope
Lead scoring and grading
Act-On
6.9
GreenRope
Data quality management
Act-On
7.1
GreenRope
Automated sales alerts and tasks
Act-On
6.4
GreenRope

Campaign Management

Act-On
7.5
GreenRope
Calendaring
Act-On
6.8
GreenRope
Event/webinar marketing
Act-On
8.3
GreenRope

Social Media Marketing

Act-On
6.7
GreenRope
Social sharing and campaigns
Act-On
6.4
GreenRope
Social profile integration
Act-On
7.0
GreenRope

Reporting & Analytics

Act-On
5.3
GreenRope
Dashboards
Act-On
4.7
GreenRope
Standard reports
Act-On
5.7
GreenRope
Custom reports
Act-On
5.6
GreenRope

Platform & Infrastructure

Act-On
6.5
GreenRope
API
Act-On
8.0
GreenRope
Role-based workflow & approvals
Act-On
6.4
GreenRope
Customizability
Act-On
5.1
GreenRope
Integration with Salesforce.com
Act-On
8.0
GreenRope
Integration with Microsoft Dynamics CRM
Act-On
4.1
GreenRope
Integration with SugarCRM
Act-On
7.1
GreenRope

Sales Force Automation

Act-On
GreenRope
8.1
Customer data management / contact management
Act-On
GreenRope
10.0
Workflow management
Act-On
GreenRope
10.0
Territory management
Act-On
GreenRope
8.9
Opportunity management
Act-On
GreenRope
8.0
Integration with email client (e.g., Outlook or Gmail)
Act-On
GreenRope
7.9
Contract management
Act-On
GreenRope
3.8
Quote & order management
Act-On
GreenRope
7.8
Interaction tracking
Act-On
GreenRope
10.0
Channel / partner relationship management
Act-On
GreenRope
6.6

Customer Service & Support

Act-On
GreenRope
8.9
Case management
Act-On
GreenRope
10.0
Call center management
Act-On
GreenRope
8.8
Help desk management
Act-On
GreenRope
7.9

Marketing Automation

Act-On
GreenRope
10.0
Lead management
Act-On
GreenRope
10.0
Email marketing
Act-On
GreenRope
10.0

CRM Project Management

Act-On
GreenRope
10.0
Task management
Act-On
GreenRope
10.0
Billing and invoicing management
Act-On
GreenRope
10.0
Reporting
Act-On
GreenRope
10.0

CRM Reporting & Analytics

Act-On
GreenRope
9.6
Forecasting
Act-On
GreenRope
9.0
Pipeline visualization
Act-On
GreenRope
10.0
Customizable reports
Act-On
GreenRope
10.0

Customization

Act-On
GreenRope
9.2
Custom fields
Act-On
GreenRope
10.0
Custom objects
Act-On
GreenRope
10.0
Scripting environment
Act-On
GreenRope
7.0
API for custom integration
Act-On
GreenRope
10.0

Security

Act-On
GreenRope
9.2
Single sign-on capability
Act-On
GreenRope
8.6
Role-based user permissions
Act-On
GreenRope
9.8

Social CRM

Act-On
GreenRope
8.4
Social data
Act-On
GreenRope
8.9
Social engagement
Act-On
GreenRope
8.0

Integrations with 3rd-party Software

Act-On
GreenRope
5.9
Marketing automation
Act-On
GreenRope
6.2
Compensation management
Act-On
GreenRope
5.6

Platform

Act-On
GreenRope
8.0
Mobile access
Act-On
GreenRope
8.0

Pros

  • Delivers all (most important) features a marketeer needs
  • Intuitive
  • Great support
  • Friendly pricing
  • Fast paced feature development
Harold Klaassen profile photo
  • GreenRope is an affordable alternative to Infusionsoft, which I used to use, with more functionality.
  • GreenRope is feature rich. I was able to completely replace several pieces of software. Not only is that more cost-effective, it is hugely efficient. I'm in GreenRope all day long and have built many of my sales systems around it.
  • GreenRope is easier to use than other CRM software so I have had less fights with my staff to get them to adopt it than with past software.
  • GreenRope's customer support is absolutely top-notch. They are responsive and genuinely helpful.
  • GreenRope is constantly coming up with improvements. I love that they are innovating, improving and integrating with partners on a regular basis, as it solves my problems.
Alicia Dearn profile photo

Cons

  • As with all new entrants into the market, there are features to make it better...however there is a product request hub which is regularly monitored, for me its acceleration of these ideas into the platform.
  • Deeper integration with Google Analytics to understand traffic coming onto the site, from what channel/source and attributing this to the contact/lead and funnel reports.
  • Out-of-box data out integrations with BI solutions such Tableau and MS Power BI.
  • A full marketplace of vendors who can connect with Act-On e.g. SMMS, IP Tracking, Call Tracking.
Mark Terry profile photo
  • The project management software - while usable in its current form - can still benefit from further development. But I've noticed that they are working on it, so it seems they are aware of this area of opportunity.
  • This is a little thing, but I'd like the ability to drill into specific tasks from more areas, and mark them complete quickly or make notes on them.
  • I honestly don't have many suggestions. I use their ticket system to make suggestions when they occur to me, and they tend to incorporate suggestions very quickly into subsequent builds.
Andrea Hill profile photo

Likelihood to Renew

Act-On8.9
Based on 112 answers
Great product, easy to use, promising roadmap and amazing customer success team.
Mark Terry profile photo
GreenRope8.8
Based on 8 answers
I love GreenRope. I see it only getting better and a staff that is dedicated to making it better.
No photo available

Usability

Act-On7.2
Based on 31 answers
It's good, but not quite brilliant. Some parts of the interface are still a bit outdated. The product has been evolving very fast, though, and I believe in a few months it will be up there with the best of them, interface wise as well.
Diogo Cabral profile photo
GreenRope6.6
Based on 4 answers
It does everything I need when I'm at my computer. I would just like to have greater functionality in the iphone app. I have discussed with Greenrope my issues and they appear to be working on these issues
Lance Labno profile photo

Reliability and Availability

Act-On9.1
Based on 14 answers
This product has never been down when I needed it
Ian Nate profile photo
No score
No answers yet
No answers on this topic

Performance

Act-On8.2
Based on 13 answers
Occasionally, email test messages can be slow - but still within 5 minutes
Ian Nate profile photo
GreenRope8.2
Based on 1 answer
No answer on this topic is available.

Support

Act-On8.8
Based on 38 answers
Everyone on their team is friendly, helpful, and knowledgeable. Whenever I have a question I know it will be answered in a timely fashion. They understand my questions and are able to find solutions to what I need.
Elizabeth Lepisto profile photo
GreenRope7.3
Based on 2 answers
Right from the beginning, GreenRope's staff have been extremely helpful with getting us setup and answering all of our questions. In addition to chat support, the documentation provided within GreenRope itself is detailed and easily accessible. GreenRope is also really good about letting you know that they are available - and how to contact them. My questions/requests are answered quickly, every time.
Raylene Wall profile photo

In-Person Training

Act-On8.7
Based on 4 answers
My Account Manager has led me through countless amounts of training on the product as a whole and through some of my integrations.
Vinny Poliseno profile photo
No score
No answers yet
No answers on this topic

Online Training

Act-On9.3
Based on 16 answers
Act-On had a lot of resources, and their staff was great at answering any questions I had to make sure we got started on the right foot. Looking back, I would have preferred some additional training sessions since we didn't have any previous experience with Marketing Automation and best practices.
Carrie Scheetz profile photo
No score
No answers yet
No answers on this topic

Implementation

Act-On8.6
Based on 22 answers
Easy peasy!
Jim Lovelady profile photo
GreenRope8.2
Based on 1 answer
I think there are some cheat sheets and best practises lists that could be created that would save a business a lot of time and frustration. BUT, even as it is, the frustrations and challenges disappear as things start working. I am going to be offering up a few of the tricks I have learned to the team at GreenRope to share with other users because when customers offer valuable work arounds that they find helpful to others, we accomplish a few things. The coders get an idea of things that aren't working quite as expected so they can look into fixes, other customers get benefit and we all win
Renee Charbonneau profile photo

Alternatives Considered

The cost of ownership vs. functionality and ease of use is second to none, add in the speed of implementation and their customer success programs and nothing comes close.
Mark Terry profile photo
GreenRope does better with the customer database side of things.
William Clarkin profile photo

Return on Investment

  • Incredible time saver
  • Faster lead conversion
  • Savings on employee expenses.
Richard Longo profile photo
  • It's a positive ROI for two reasons. One it lets me sort leads to clients and two it is a more affordable option than the Salesforce Infusionsoft like competitors.
Jason Stein profile photo

Pricing Details

Act-On

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Act-On Editions & Modules
Act-On
Edition
Professional
$9001
Enterprise
$2,0002
1. per month (starts at 2,500 active contacts)
2. per month ( starts at 2,500 active contacts)
Additional Pricing Details
The Professional package starts at 2,500 active contacts, 3 marketing users, 50 sales users and 30,000 API calls per day. The Enterprise package starts at 2,500 active contacts, 6 marketing users, 100 sales users and 30,000 API calls per day. Annual contract required.

GreenRope

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$399*
1.  Per Account
GreenRope Editions & Modules
GreenRope
Edition
Starter
$1491
Prime
$1991
Pro
$2491
Premium
$2991
Powerhouse
$3491
Supreme
$4491
Ultimate
$6991
1. Per Month [Unlimited Users]
Additional Pricing Details
All price plans include unlimited users, unlimited emails, and all features.