What users are saying about

Act-On

334 Ratings

Infor CRM

30 Ratings

Act-On

334 Ratings
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Score 7 out of 101

Infor CRM

30 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 5.9 out of 101

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Likelihood to Recommend

Act-On

I think Act-On would work equally well for small to large companies. If you are less confident or experienced in automation and funneling, Act-On genuinely invests in the expertise to guide and support you so you can be continually learning and developing your skills and application for the platform. You never feel you are in the deep end
Sue Maldonado profile photo

Infor CRM

If there are only a very few users within your organization using the software and you all have the same type computer / software and don't plan on updating (unless it is a pre-approved compatible computer/software), then it would work great. Also, if you don't mind spending the money to have a 3rd party vendor do all your custom page layouts, reports, AND when Infor updates their software - you have to pay a 3rd party vendor IF you have ANY customizations! If you just want to use the CRM out of the box with no changes - then this would be perfect for you.
Penny Bell profile photo

Feature Rating Comparison

Email & Online Marketing

Act-On
7.5
Infor CRM
WYSIWYG email editor
Act-On
7.2
Infor CRM
Dynamic content
Act-On
7.0
Infor CRM
Ability to test dynamic content
Act-On
6.6
Infor CRM
Landing pages
Act-On
7.8
Infor CRM
A/B testing
Act-On
8.0
Infor CRM
Mobile optimization
Act-On
7.6
Infor CRM
Email deliverability
Act-On
8.8
Infor CRM
List management
Act-On
5.8
Infor CRM
Triggered drip sequences
Act-On
8.3
Infor CRM

Lead Management

Act-On
6.6
Infor CRM
Lead nurturing
Act-On
6.2
Infor CRM
Lead scoring and grading
Act-On
6.8
Infor CRM
Data quality management
Act-On
7.1
Infor CRM
Automated sales alerts and tasks
Act-On
6.3
Infor CRM

Campaign Management

Act-On
7.5
Infor CRM
Calendaring
Act-On
6.8
Infor CRM
Event/webinar marketing
Act-On
8.2
Infor CRM

Social Media Marketing

Act-On
6.7
Infor CRM
Social sharing and campaigns
Act-On
6.4
Infor CRM
Social profile integration
Act-On
6.9
Infor CRM

Reporting & Analytics

Act-On
5.2
Infor CRM
Dashboards
Act-On
4.6
Infor CRM
Standard reports
Act-On
5.6
Infor CRM
Custom reports
Act-On
5.5
Infor CRM

Platform & Infrastructure

Act-On
6.4
Infor CRM
API
Act-On
8.0
Infor CRM
Role-based workflow & approvals
Act-On
6.4
Infor CRM
Customizability
Act-On
5.0
Infor CRM
Integration with Salesforce.com
Act-On
8.0
Infor CRM
Integration with Microsoft Dynamics CRM
Act-On
4.1
Infor CRM
Integration with SugarCRM
Act-On
7.1
Infor CRM

Sales Force Automation

Act-On
Infor CRM
6.7
Customer data management / contact management
Act-On
Infor CRM
8.5
Workflow management
Act-On
Infor CRM
8.0
Territory management
Act-On
Infor CRM
5.5
Opportunity management
Act-On
Infor CRM
8.5
Integration with email client (e.g., Outlook or Gmail)
Act-On
Infor CRM
5.5
Contract management
Act-On
Infor CRM
5.7
Quote & order management
Act-On
Infor CRM
7.3
Interaction tracking
Act-On
Infor CRM
8.0
Channel / partner relationship management
Act-On
Infor CRM
3.0

Customer Service & Support

Act-On
Infor CRM
6.5
Case management
Act-On
Infor CRM
8.2
Call center management
Act-On
Infor CRM
5.0
Help desk management
Act-On
Infor CRM
6.3

Marketing Automation

Act-On
Infor CRM
2.5
Lead management
Act-On
Infor CRM
4.0
Email marketing
Act-On
Infor CRM
1.0

CRM Project Management

Act-On
Infor CRM
4.2
Task management
Act-On
Infor CRM
7.0
Billing and invoicing management
Act-On
Infor CRM
3.6
Reporting
Act-On
Infor CRM
2.0

CRM Reporting & Analytics

Act-On
Infor CRM
4.2
Forecasting
Act-On
Infor CRM
3.5
Pipeline visualization
Act-On
Infor CRM
7.0
Customizable reports
Act-On
Infor CRM
2.0

Customization

Act-On
Infor CRM
8.3
Custom fields
Act-On
Infor CRM
9.0
Custom objects
Act-On
Infor CRM
7.0
Scripting environment
Act-On
Infor CRM
7.2
API for custom integration
Act-On
Infor CRM
10.0

Security

Act-On
Infor CRM
9.2
Single sign-on capability
Act-On
Infor CRM
10.0
Role-based user permissions
Act-On
Infor CRM
8.5

Social CRM

Act-On
Infor CRM
3.5
Social data
Act-On
Infor CRM
4.0
Social engagement
Act-On
Infor CRM
3.0

Integrations with 3rd-party Software

Act-On
Infor CRM
2.9
Marketing automation
Act-On
Infor CRM
3.0
Compensation management
Act-On
Infor CRM
2.7

Platform

Act-On
Infor CRM
5.0
Mobile access
Act-On
Infor CRM
5.0

Pros

  • Customer service. Act-on is the leader in client support for training, basic tips and trouble shooting to planning our Act-On strategy. The Act-On team is flexible, friendly, engaged and collaborative.
  • Act-On does not over-complicate its offering. It is visually appealing and intuitive. Some platforms are just too complicated to keep on top of. We are a small team with a busy marketing schedule. We do not depend a great deal on online lead generation for our growth, however Act-On is still a good fit for us.
  • Trust. No surprises once we had signed our agreement. In fact, our expectations were exceeded.
  • Value - price for service.
Sue Maldonado profile photo
  • Infor automatically adds your email communication to the correct contact within the database and tracks this information. You always know when your last communication was with the client.
  • Tracks all opportunities open/closed/pending for each account so you know who your top clients are at any given time.
  • Infor support has always been as helpful as possible as quick as possible.
Penny Bell profile photo

Cons

  • Being able to attach images to social posts
  • More contemporary templates
Sue Maldonado profile photo
  • Customization is difficult due to the weird IDE.
  • Lingering bugs that don't get addressed.
  • Spotty performance and high hardware requirements.
No photo available

Likelihood to Renew

Act-On8.9
Based on 112 answers
It's my single biggest asset in my current role. With limited resources, its enabled Anachron to punch well above our weight marketing wise and although we're still at the beginning of our journey I know the system can scale with us
Damian Leslie profile photo
Infor CRM9.0
Based on 8 answers
With the recent company acquisition, Saleslogix will eventually be replaced by Salesforce within our company.
No photo available

Usability

Act-On7.2
Based on 31 answers
Simple to set up, intuitive and easy to create and push new marketing programs.
Mark Terry profile photo
Infor CRM7.8
Based on 4 answers
It is sort of that old tool or instrument that you know all the particularities for, but isn't the prettiest
John Collman profile photo

Reliability and Availability

Act-On9.1
Based on 14 answers
This product has never been down when I needed it
Ian Nate profile photo
Infor CRM9.0
Based on 1 answer
No answer on this topic is available.

Performance

Act-On8.2
Based on 13 answers
Act-On just keeps improving.
Angie J Anderson profile photo
No score
No answers yet
No answers on this topic

Support

Act-On8.8
Based on 38 answers
They are great, and have helped us succeed every single time. It's that simple.
Diogo Cabral profile photo
Infor CRM8.0
Based on 1 answer
We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive
John Collman profile photo

In-Person Training

Act-On8.7
Based on 4 answers
My Account Manager has led me through countless amounts of training on the product as a whole and through some of my integrations.
Vinny Poliseno profile photo
No score
No answers yet
No answers on this topic

Online Training

Act-On9.3
Based on 16 answers
Act-On had a lot of resources, and their staff was great at answering any questions I had to make sure we got started on the right foot. Looking back, I would have preferred some additional training sessions since we didn't have any previous experience with Marketing Automation and best practices.
Carrie Scheetz profile photo
No score
No answers yet
No answers on this topic

Implementation

Act-On8.6
Based on 22 answers
Make sure you have specific goals and define success, that can greatly speed things up.
Diogo Cabral profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I used Eloqua in my previous role and while it was a great tool I found it very cumbersome and difficult to work with. It's interface was old and it was actually quite a task to get many terms created, designed and aligned as I liked within that tool. Also, the costs for the platform were extremely high. Act-On was a real breath of fresh air for me. Its a much more intuitive interface, and much easier to work with. Although it may not have all of the bells and whistles that some of the bigger players have, it does a lot more than just the basics and gets them right as wel. It also has some cool little innovations of its own as well, the Act-On Anywhere tool is really interesting and valuable, not just to marketers but for sales staff as well. But overall, value for money is much greater with Act-On and that's a key concern for any business
Damian Leslie profile photo
Because we are consultants, it's usually the clients which have made the decision to go with Infor CRM, but when they come to us for recommendations, Infor CRM is not typically what we would recommend unless there is a very specific fit to the client (i.e. they used to use ACT or Saleslogix, budget is critical, they really like mobile, they need a specific third party tool, etc.)
No photo available

Return on Investment

  • We now know how digital campaigns perform.
  • Marketing is much more agile going to market and promoting specific messages.
  • We have a specific knowledge of where opportunities came from. How we converted them from anonymous visitors to leads, to customers.
Diogo Cabral profile photo
  • Infor CRM has allowed us to be more efficent. We all able to see and manage the open tasks.
  • With Infor CRM we are able to resolve customer issues much faster as a team.
  • We are able to automate reporting needs and make better decisions.
LeVar Berry profile photo

Pricing Details

Act-On

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Act-On Editions & Modules
Act-On
Edition
Professional
$9001
Enterprise
$2,0002
1. per month (starts at 2,500 active contacts)
2. per month ( starts at 2,500 active contacts)
Additional Pricing Details
The Professional package starts at 2,500 active contacts, 3 marketing users, 50 sales users and 30,000 API calls per day. The Enterprise package starts at 2,500 active contacts, 6 marketing users, 100 sales users and 30,000 API calls per day. Annual contract required.

Infor CRM

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Infor CRM Editions & Modules
Infor CRM
Additional Pricing Details