What users are saying about
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Top Rated
696 Ratings

ActiveCampaign

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Top Rated
696 Ratings
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Score 8.7 out of 100
33 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

ActiveCampaign

ActiveCampaign is well suited for sending out email campaigns to sell products or services through single emails or automations. You can deliver access to products or lead magnets. This might be less appropriate for anyone that doesn't need as many options for different types of automation. It is simply way more than enough.
Marvin Mendez | TrustRadius Reviewer

Infor CloudSuite CRM

If you have a mobile workforce, it likely wouldn't be as appropriate (keep in mind we're using the desktop client, and have very limited experience with the web app). It is well suited if your business needs lots of custom processes- find a good vendor. We utilize SimpleSoft out of Ohio, and they have been excellent. Key question: think about where your business is going to be in 5-10 years, and will this CRM solution be able to grow with us?
John Collman | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

ActiveCampaign
8.5
Infor CloudSuite CRM
WYSIWYG email editor
ActiveCampaign
8.0
Infor CloudSuite CRM
Dynamic content
ActiveCampaign
8.6
Infor CloudSuite CRM
Ability to test dynamic content
ActiveCampaign
8.1
Infor CloudSuite CRM
Landing pages
ActiveCampaign
7.2
Infor CloudSuite CRM
A/B testing
ActiveCampaign
8.7
Infor CloudSuite CRM
Mobile optimization
ActiveCampaign
8.3
Infor CloudSuite CRM
Email deliverability reporting
ActiveCampaign
9.0
Infor CloudSuite CRM
List management
ActiveCampaign
8.9
Infor CloudSuite CRM
Triggered drip sequences
ActiveCampaign
9.3
Infor CloudSuite CRM

Lead Management

ActiveCampaign
8.5
Infor CloudSuite CRM
Lead nurturing
ActiveCampaign
8.8
Infor CloudSuite CRM
Lead scoring and grading
ActiveCampaign
8.3
Infor CloudSuite CRM
Data quality management
ActiveCampaign
8.4
Infor CloudSuite CRM
Automated sales alerts and tasks
ActiveCampaign
8.6
Infor CloudSuite CRM

Campaign Management

ActiveCampaign
8.3
Infor CloudSuite CRM
Calendaring
ActiveCampaign
8.0
Infor CloudSuite CRM
Event/webinar marketing
ActiveCampaign
8.6
Infor CloudSuite CRM

Social Media Marketing

ActiveCampaign
8.6
Infor CloudSuite CRM
Social sharing and campaigns
ActiveCampaign
8.7
Infor CloudSuite CRM
Social profile integration
ActiveCampaign
8.5
Infor CloudSuite CRM

Reporting & Analytics

ActiveCampaign
8.6
Infor CloudSuite CRM
Dashboards
ActiveCampaign
8.7
Infor CloudSuite CRM
Standard reports
ActiveCampaign
8.6
Infor CloudSuite CRM
Custom reports
ActiveCampaign
8.5
Infor CloudSuite CRM

Platform & Infrastructure

ActiveCampaign
8.8
Infor CloudSuite CRM
API
ActiveCampaign
8.9
Infor CloudSuite CRM
Role-based workflow & approvals
ActiveCampaign
8.5
Infor CloudSuite CRM
Customizability
ActiveCampaign
8.7
Infor CloudSuite CRM
Integration with Salesforce.com
ActiveCampaign
8.8
Infor CloudSuite CRM
Integration with Microsoft Dynamics CRM
ActiveCampaign
8.9
Infor CloudSuite CRM
Integration with SugarCRM
ActiveCampaign
8.8
Infor CloudSuite CRM

Sales Force Automation

ActiveCampaign
Infor CloudSuite CRM
7.8
Customer data management / contact management
ActiveCampaign
Infor CloudSuite CRM
8.4
Workflow management
ActiveCampaign
Infor CloudSuite CRM
10.0
Territory management
ActiveCampaign
Infor CloudSuite CRM
5.4
Opportunity management
ActiveCampaign
Infor CloudSuite CRM
8.4
Integration with email client (e.g., Outlook or Gmail)
ActiveCampaign
Infor CloudSuite CRM
5.4
Contract management
ActiveCampaign
Infor CloudSuite CRM
5.7
Quote & order management
ActiveCampaign
Infor CloudSuite CRM
7.3
Interaction tracking
ActiveCampaign
Infor CloudSuite CRM
10.0
Channel / partner relationship management
ActiveCampaign
Infor CloudSuite CRM
10.0

Customer Service & Support

ActiveCampaign
Infor CloudSuite CRM
8.3
Case management
ActiveCampaign
Infor CloudSuite CRM
10.0
Call center management
ActiveCampaign
Infor CloudSuite CRM
5.0
Help desk management
ActiveCampaign
Infor CloudSuite CRM
10.0

Marketing Automation

ActiveCampaign
Infor CloudSuite CRM
2.5
Lead management
ActiveCampaign
Infor CloudSuite CRM
3.9
Email marketing
ActiveCampaign
Infor CloudSuite CRM
1.0

CRM Project Management

ActiveCampaign
Infor CloudSuite CRM
4.2
Task management
ActiveCampaign
Infor CloudSuite CRM
7.1
Billing and invoicing management
ActiveCampaign
Infor CloudSuite CRM
3.6
Reporting
ActiveCampaign
Infor CloudSuite CRM
2.1

CRM Reporting & Analytics

ActiveCampaign
Infor CloudSuite CRM
4.2
Forecasting
ActiveCampaign
Infor CloudSuite CRM
3.6
Pipeline visualization
ActiveCampaign
Infor CloudSuite CRM
7.0
Customizable reports
ActiveCampaign
Infor CloudSuite CRM
2.1

Customization

ActiveCampaign
Infor CloudSuite CRM
8.6
Custom fields
ActiveCampaign
Infor CloudSuite CRM
10.0
Custom objects
ActiveCampaign
Infor CloudSuite CRM
7.0
Scripting environment
ActiveCampaign
Infor CloudSuite CRM
7.2
API for custom integration
ActiveCampaign
Infor CloudSuite CRM
10.0

Security

ActiveCampaign
Infor CloudSuite CRM
10.0
Single sign-on capability
ActiveCampaign
Infor CloudSuite CRM
10.0
Role-based user permissions
ActiveCampaign
Infor CloudSuite CRM
10.0

Social CRM

ActiveCampaign
Infor CloudSuite CRM
3.5
Social data
ActiveCampaign
Infor CloudSuite CRM
4.0
Social engagement
ActiveCampaign
Infor CloudSuite CRM
3.0

Integrations with 3rd-party Software

ActiveCampaign
Infor CloudSuite CRM
2.9
Marketing automation
ActiveCampaign
Infor CloudSuite CRM
3.0
Compensation management
ActiveCampaign
Infor CloudSuite CRM
2.7

Platform

ActiveCampaign
Infor CloudSuite CRM
5.0
Mobile access
ActiveCampaign
Infor CloudSuite CRM
5.0

Pros

ActiveCampaign

  • ActiveCampaign has high delivery rates.
  • ActiveCampaign allows for high levels of customization for content, as well as contact information.
  • ActiveCampaign uses contacts activity and preferences to deliver the right information at the most appropriate time.
  • ActiveCampaign is up to date with the latest needs of its clients. SMS, landing pages, as well as design options are all available.
Tim Weatherall | TrustRadius Reviewer

Infor CloudSuite CRM

  • Saleslogix functionality can be managed to a very granular level for each individual using it. Within the users profile you can restrict access to modules, remove write permission, remove export privileges, etc.
  • Saleslogix has one of the best sync engines I have ever seen. If you allow your outside sales reps to have their own database, they can modify customer record while off line and when they do have internet access they can sync changes in both directions. This functionality works great when you have inside and outside sales staff covering the same territory.
  • Saleslogix can be customized using Visual Basic Code syntax. This is a positive aspect as well as a negative. Our existing Saleslogix is so customized that if we were to upgrade to 8.0 it would cost us over $20k to redo some of the customizations. Upgrades are frequently incompatible with customizations.
Dave Mattingly | TrustRadius Reviewer

Cons

ActiveCampaign

  • The email builder is annoying. Very slow at work and it constantly resets the cursor, font type and list continuation. It's one of the most frustrating things about it.
  • I am surprised there isn't an automatic "send to people who haven't opened the last x campaigns" trigger. Other competitors have this feature. Instead, I'm forced to use 2 automations that play the role of tagging after a certain amount of days have passed.
  • While it's a market practice, I think the cost can go up exponentially the more members one has. Maybe I don't understand the process enough but places like Sendgrid, MailerLite offer decent automations and 1,000 subscribers free. I know sendgrid charges per email sent but still I find the cost to pay for a list size odd.
  • The overall refresh rate of the platform seems to use a lot of CPU power because it lags every time I switch functions or create new steps. I can hear my fans go to high every time I start doing something. I know my CPU is old but I use other demanding software and I don't have that problem. I think the refresh rate and speed of the platform can be improved.
Juan R. Arroyo Yap | TrustRadius Reviewer

Infor CloudSuite CRM

  • InforCRM has made dramatic improvements in the web client though in some cases it has been painfully slow to get the most needed things updated. An example is the slow speed of the web client. The newest update is supposed to fix this.
  • The web client does not autosave, so users have to remember to hit the 'save' button at each screen. This is the biggest complaint of users going from the desktop client to the web client.
  • I personally would like to see data panes (account, contact, etc.) with the capability to set up a different view for each team and/or security level that would access the data.
Tonya Payne | TrustRadius Reviewer

Likelihood to Renew

ActiveCampaign

ActiveCampaign 9.0
Based on 16 answers
For our clients (Course creators, event hosts & managers, business leaders that have existing marketing in place and want to grow past 6 & 7 figures), we highly recommend ActiveCampaign, because:
  • Broad capabilities - ability to create individual emails to specific segments (the right people) at the right time (predictive sending for the greatest likelihood of conversion) and automated flows so that our clients are generating revenue
  • Integrations - We run ads for our clients, and ActiveCampaign automatically creates dynamic audiences for our social media platforms so that our ads are going to audiences that have just opened or clicked emails (or that follows up with people who haven't engaged). The number of programs that ActiveCampaign connects to makes the marketing a seamless experience for our clients.
  • Visualization of data - With the flow builder, you can see where people are in the process, what tags are being applied overall - makes it so much easier to create email marketing solutions for clients.
  • Reporting - The ability to see specific open, click, and conversion rates in one place.
  • Outstanding customer support - Having the ActiveCampaign team behind you makes it easy to recommend and use it for clients.
page V | TrustRadius Reviewer

Infor CloudSuite CRM

Infor CloudSuite CRM 9.0
Based on 8 answers
Because we've already made the investment in the original on-premise version, the cost per user is relatively low. The product has grown with us and we can now choose a LAN or Web client version and host the site internally, giving us total control of our data. The iPhone and iPad versions allow the sales team quick access in the field and the voice-to-text option is quite handy. SalesLogix doesn't require that our technology stack be constantly up to date which again, keeps our cost down. They are always making enhancements to the product and we can choose to update/upgrade when those enhancements appeal to us enough to justify adding the service pack.
Anonymous | TrustRadius Reviewer

Usability

ActiveCampaign

ActiveCampaign 8.2
Based on 31 answers
ActiveCampaign has been the easiest marketing automation software we have ever used. They provide tips throughout the entire process of anything you are building. Their support team through LIVE CHAT has been extremely fast and helpful. The monthly meetings provided with the enablement team has helped us through several large and urgent needs.
Matt Dickerson | TrustRadius Reviewer

Infor CloudSuite CRM

Infor CloudSuite CRM 7.8
Based on 4 answers
It can be a bit slow at times. Its that refresh don't always need to refresh slowing down the user.
LeVar Berry | TrustRadius Reviewer

Reliability and Availability

ActiveCampaign

ActiveCampaign 9.1
Based on 3 answers
I haven't experienced application errors or unplanned outages at all. Active Campaign is ultra reliable and I would not be using them if that were the case. Also, the helpful emails they send are welcomed and informative, and present very practical tips and guidance for using the platform. They're always demonstrating new features and I'm thankful for that.
Michelle Hill | TrustRadius Reviewer

Infor CloudSuite CRM

Infor CloudSuite CRM 9.0
Based on 1 answer
No answer on this topic is available.

Performance

ActiveCampaign

ActiveCampaign 8.6
Based on 3 answers
Oh my gosh, Active Campaign's performance gets an A+++ in my book. The pages load quickly and so do the reports. I haven't noticed any slowdowns when it's integrating with other programs and it performs excellently on all levels.
Michelle Hill | TrustRadius Reviewer

Infor CloudSuite CRM

No score
No answers yet
No answers on this topic

Support Rating

ActiveCampaign

ActiveCampaign 6.5
Based on 35 answers
This might be the best part. The chat support lady offered to make a video to help me solve my problem. I worked in customer service for years and I've never done that, lol. So, if they're offering things like that, I can only imagine that they'd be able to handle most any issue you throw at them.
Chesare Johnson | TrustRadius Reviewer

Infor CloudSuite CRM

Infor CloudSuite CRM 8.0
Based on 1 answer
We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive
John Collman | TrustRadius Reviewer

Implementation Rating

ActiveCampaign

ActiveCampaign 8.5
Based on 9 answers
Very satisfied with our implementation in our professional medical practice, allowing us to be on top of client service, and not miss out on crucial information and insights. Marketing is often neglected in professional practices and ActiveCampaign solved this problem with aplomb.
William Ainslie | TrustRadius Reviewer

Infor CloudSuite CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

ActiveCampaign

ActiveCampaign is the middle ground between the simpler platforms like Mailchimp and the significant complexity of platforms like Infusionsoft (now Keap). It provides custom fields, segmented automations and other options without the need to hire a consultant or company to create/manage the platform on your behalf that many businesses find with the enterprise platforms.
Kim McCumber | TrustRadius Reviewer

Infor CloudSuite CRM

We selected INFOR CRM over Salesforce simply because it was affordable and didn't have so many 'bells & whistles' that Salesforce has that we were not using. We didn't realize that the compatibility with upgrades were going to be such an issue.
Penny Bell | TrustRadius Reviewer

Scalability

ActiveCampaign

ActiveCampaign 8.8
Based on 3 answers
My web designer told me about Active Campaign and although I don't recall which platform I had before, I LOVE Active Campaign and its user friendliness. The transition was seamless and I've never had a problem with functionality or server failure.
Active Campaign provides so many features, and makes it easy for non-techies to maneuver around the site with ease. They capture information and put it in an easy-to-read format.
At this point, I don't think I'd ever use any other platform!
Michelle Hill | TrustRadius Reviewer

Infor CloudSuite CRM

No score
No answers yet
No answers on this topic

Return on Investment

ActiveCampaign

  • I went from 0-50 new emails on my list in a matter of weeks, due to the simplicity and functionality of the landing pages/forms.
  • Because of the great email tracking features, I was able to observe and shift my emails so that I went from a 15% open rate to a 50% open rate.
Triana Garrett | TrustRadius Reviewer

Infor CloudSuite CRM

  • It's a CRM, so using a CRM as opposed to not using one is typically a step in the right direction.
  • Slightly lower TCO than other CRMs.
  • Complete end-to-end workflows allow you to quantify and analyze every step in the business process, leading to improved efficiency.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ActiveCampaign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ActiveCampaign Editions & Modules

Edition
Lite$9.001
Plus$492
Professional$1293
Enterprise$2294
  1. Per Month [3 Users]
  2. Per Month [25 Users]
  3. Per Month [50 Users]
  4. Per Month [Unlimited Users]
Additional Pricing Details

Infor CloudSuite CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Infor CloudSuite CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ActiveCampaign
9.1
Infor CloudSuite CRM
9.0

Likelihood to Renew

ActiveCampaign
9.0
Infor CloudSuite CRM
9.0

Usability

ActiveCampaign
8.2
Infor CloudSuite CRM
7.8

Reliability and Availability

ActiveCampaign
9.1
Infor CloudSuite CRM
9.0

Performance

ActiveCampaign
8.6
Infor CloudSuite CRM

Support Rating

ActiveCampaign
6.5
Infor CloudSuite CRM
8.0

In-Person Training

ActiveCampaign
7.3
Infor CloudSuite CRM

Implementation Rating

ActiveCampaign
8.5
Infor CloudSuite CRM

Scalability

ActiveCampaign
8.8
Infor CloudSuite CRM

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