What users are saying about

Adobe Connect

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288 Ratings

Bomgar Remote Support Software

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Top Rated
158 Ratings

Adobe Connect

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288 Ratings
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Score 7.6 out of 101

Bomgar Remote Support Software

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Top Rated
158 Ratings
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Score 8 out of 101

Add comparison

Likelihood to Recommend

Adobe Connect

If communicating with 30-90 agents in the virtual world, Adobe Connect definitely allows for the communication in a simplified environment. For example, f you have 30 agents taking calls, this program offers a way for agents to communicate. If questions are needed answered, the hosts have the ability to pose those questions and get answers from the group. In a smaller group, this may be a bit of overkill and may not be needed. Large groups of 75-100 would create and environment that is less appropriate as there are to many people asking questions and not receiving answers. This amount of people in one room may get lost in the confusion.
Shauna Stermer profile photo

Bomgar Remote Support Software

It is very helpful for deployment across our two campuses. We can remote from CSB campus to SJU campus and even remote to users off campus, and overseas, so long as they have reliable internet access. Because we can do this so quickly and easily, the user sees little struggle when they need to initiate a remote session. They simply provide the IT Staff with the 5 digit asset tag and we can look it up.
Andrew Breyen profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
6.9
Bomgar Remote Support Software
High quality audio
Adobe Connect
8.1
Bomgar Remote Support Software
High quality video
Adobe Connect
7.6
Bomgar Remote Support Software
Low bandwidth requirements
Adobe Connect
5.9
Bomgar Remote Support Software
Mobile support
Adobe Connect
6.1
Bomgar Remote Support Software

Screen Sharing

Adobe Connect
8.8
Bomgar Remote Support Software
Desktop sharing
Adobe Connect
8.8
Bomgar Remote Support Software
Whiteboards
Adobe Connect
8.7
Bomgar Remote Support Software

Online Meetings / Events

Adobe Connect
8.3
Bomgar Remote Support Software
Calendar integration
Adobe Connect
8.2
Bomgar Remote Support Software
Meeting initiation
Adobe Connect
8.0
Bomgar Remote Support Software
Integrates with social media
Adobe Connect
7.7
Bomgar Remote Support Software
Record meetings / events
Adobe Connect
8.8
Bomgar Remote Support Software
Slideshows
Adobe Connect
8.9
Bomgar Remote Support Software

Online Events Collaboration

Adobe Connect
8.9
Bomgar Remote Support Software
Live chat
Adobe Connect
9.0
Bomgar Remote Support Software
Audience polling
Adobe Connect
9.2
Bomgar Remote Support Software
Q&A
Adobe Connect
8.5
Bomgar Remote Support Software

Online Events Security

Adobe Connect
8.6
Bomgar Remote Support Software
User authentication
Adobe Connect
8.4
Bomgar Remote Support Software
Participant roles & permissions
Adobe Connect
8.5
Bomgar Remote Support Software
Confidential attendee list
Adobe Connect
9.0
Bomgar Remote Support Software

Remote Administration

Adobe Connect
Bomgar Remote Support Software
7.5
Screen sharing
Adobe Connect
Bomgar Remote Support Software
8.1
File transfer
Adobe Connect
Bomgar Remote Support Software
7.7
Instant message
Adobe Connect
Bomgar Remote Support Software
6.5
Secure remote access with Smart Card authentication
Adobe Connect
Bomgar Remote Support Software
6.2
Access to sleeping/powered-off computers
Adobe Connect
Bomgar Remote Support Software
6.7
Over-the-Internet remote session
Adobe Connect
Bomgar Remote Support Software
8.3
Initiate remote control from mobile
Adobe Connect
Bomgar Remote Support Software
8.4
Remote management of servers & workstations
Adobe Connect
Bomgar Remote Support Software
6.9
Remote Active Directory® management
Adobe Connect
Bomgar Remote Support Software
7.0
Centralized management dashboard
Adobe Connect
Bomgar Remote Support Software
7.6
Session record
Adobe Connect
Bomgar Remote Support Software
7.9
Annotations
Adobe Connect
Bomgar Remote Support Software
7.6
Monitoring and Alerts
Adobe Connect
Bomgar Remote Support Software
7.6
Multi-platform remote control
Adobe Connect
Bomgar Remote Support Software
8.3

Pros

  • Rearranging of room: When hosting a large presentation (of more than 300), the room can easily be converted into a customized-room or break-out session for example with ease.
  • Preparation of Rooms: You are able to prepare a presentation before hand, where all questions can be created for a poll, notes are created for yourself, presentations uploaded and tested, and also a test of the sound. This helps to ensure that all facets are in working order and ready-to-go!
  • Switch & Assigning of roles: It is very easy to switch between presenters, assign new presenters, upgrade viewers, and so forth.
  • Multi-cam views: It is great that there can be multiple web-cams from presenters used at once. I believe the limit is 4, or at least this is the most that we have tried.
  • Emailing of Chat transcript: You can easily send yourself a copy of the chat, which goes to the registered admin of the room.
Bjørn Erik Ekstrøm profile photo
  • Remote control of PC's, the best product on the market in my opinion.
  • Security, located in our DMZ and providing 2 factor authentication if required its a secure solution.
  • Elevation to admin session without having to log off of a remote session.
  • Deployment of Bomgar Button on all PC's Desktops to enable users to easily request support.
  • Customisable to meet your specific security needs and able to customise to suit your resource constraints to have automatic queuing or session key required sessions.
  • Surveys and reporting are really valuable to obtain feedback from end users on how they value the sessions.
Stevie Watson profile photo

Cons

  • Upload of Presentations: There seems to be a problem with the uploading of PowerPoint presentations at times. This results in multiple test, converting into PDFs, changing it up for the best results. This is because there are times when the images are lost, slides are missing or other small things.
  • Sound Issues: There have been instances where our out-of-house guest speaker has not been able to hear us (being the host). This resulted in a lot of typing back and forth between people. Also, there are times when there the is a lot of echoing in the room, so testing is absolutely recommended.
  • Reporting on Attendees: There should be a way to ensure that all email address are collected to show to the host who attended. At times, participants use fake name, abbreviations, and so forth. So this means that it can be very time consuming to review at the end. Plus, we use Marketo for the follow-up activities and Adobe does not transmit the right statuses, so this requires a manual fix at times. More time being taken.
  • New release of product features: It has taken a long time to get video recordings to be converted into MP4, which now can be done.
Bjørn Erik Ekstrøm profile photo
  • It's hard to come up with something that I don't like. Bomgar is very responsive. If you had asked me this last year, I would have said that getting customers connected with our system was difficult, but Bomgar has come up with programming that makes it easier for the customer to figure it out.
  • Administering the unit is sometimes confusing, but it doesn't happen that often - which could be why I'm not that quick about it.
Joe House profile photo

Likelihood to Renew

Adobe Connect10.0
Based on 27 answers
It has become an integral part of our business. It's used on a daily basis
Zach Wasson profile photo
Bomgar Remote Support Software9.1
Based on 63 answers
I'm addicted. I don't know how long I'd be able to go without it. While it is a significant cost, it more than pays for itself.
Joe House profile photo

Usability

Adobe Connect9.0
Based on 5 answers
As sophisticated a product as Adobe Connect, the ease of use is outstanding. In my experience, even a user with very little knowledge of Adobe Connect can begin using and even leading sessions with very little training to get started with the basic features. Additional training is needed to become comfortable with the number of available features, but learning curve even for those is no steeper than would normally be expected from similar software.
Sean McCarty profile photo
Bomgar Remote Support Software8.2
Based on 18 answers
Bomgar allows me time to give reviews like this one. Without it, I'd still be on the phone with my customers trying to get them into the device manager or tell me their IP address.
Joe House profile photo

Reliability and Availability

Adobe Connect5.5
Based on 1 answer
No answer on this topic is available.
Bomgar Remote Support Software8.8
Based on 9 answers
Only downtime for our appliance is scheduled maintenance. Updates are fairly quick and easy to install. Otherwise, our install stays available for months at a time.
Edward Gray profile photo

Performance

No score
No answers yet
No answers on this topic
Bomgar Remote Support Software8.4
Based on 7 answers
There is no lag-time at all, no matter how many users we have on the box, it is always entirely dependant on the customers internet speed (as we have a very fast connection), that is the only issue I've EVER seen with Bomgar, no matter how many sessions we run the box is always up, always fast, always working.
D. SKye Hodges profile photo

Support

Adobe Connect7.0
Based on 2 answers
No isues and any issues seems to get resolved.
No photo available
Bomgar Remote Support Software9.1
Based on 16 answers
There was a year that we didn't pay for support, I discovered a bug and they wouldn't look at it because I didn't have current support. The bug was fixed the in the next version though.
Alex Millen profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Bomgar Remote Support Software9.1
Based on 1 answer
we didn't have in-person training because their online training was so overwhelmingly well done. Start by looking at the docs: http://www.bomgar.com/docs/content/index.htm if that alone doesn't answer all your questions, there will be a window that pops up asking if you would like to chat with a sales representative, or a support engineer. Either of them can answer all of your questions as easily as if they were standing there with you, or talking to you on the phone, it is truly the power of Bomgar!
D. SKye Hodges profile photo

Online Training

Adobe Connect7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford profile photo
Bomgar Remote Support Software8.8
Based on 3 answers
Since we have installed and been running Bomgar software for quite some time now, we have taken the opportunity to attend various web trainings, and they are always very prompt, informative and open to questions/discussions. We appreciate the work that Bomgar does to keep their customer community informed of new features and discussions of further product developments.
D. SKye Hodges profile photo

Implementation

Adobe Connect7.9
Based on 4 answers
Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
No photo available
Bomgar Remote Support Software9.1
Based on 12 answers
Discuss institutional needs with Bomgar support team. They are very helpful to avoid pitfalls; could greatly expedite implementation to satisfy institutional needs.
Michael Goay profile photo

Alternatives Considered

Engaging sessions:If you are looking for an engaging session with loads of interactions and use of features. GoToMeeting/Webinar doesn't cut it as it lacks features, ClickMeeting is a great alternative, WebinarGeek can definitely hold up by is limited to the Dutch language for now. Sales meeting with potential client:GoToMeeting is our preferred choice as it is very easy to connect, conduct the presentation, and engage in conversation. The only drawback is that you have to download and install a program, where AdobeConnect is now turning to a cloud based system (was set for release when watching a release webinar).Statistics and Customisation:ClickMeeting is by far the most flexible in terms of providing statistics on users and production of a report on the event. It can also be tailored to be branded with a small fee. Price:WebinarGeeks is the tool that provides best value for money. The testing was a little more cumbersome due to my lack of Dutch; where a colleague had to help me a lot. ClickMeeting would be the second choice for price.
Bjørn Erik Ekstrøm profile photo
We like the ability to authenticate to the application with LDAP. We like the detailed logs available for auditing and reporting. We like the central management and remote accessibility of the application. We like the variety of platforms supported for both technicians and customers. We also like the concurrent licensing model, as we have many more named users with access to the tool than we have need for simultaneous use.
Edward Gray profile photo

Scalability

Adobe Connect5.0
Based on 1 answer
No answer on this topic is available.
Bomgar Remote Support Software9.1
Based on 5 answers
Bomgar has never let us down. I am always an early adopter of new versions
Scott Pepi profile photo

Return on Investment

  • Adobe Connect has allowed us to deliver our course material synchronously online internationally. This capability has increased our reach and sell our product to customers who would otherwise be unable to attend our courses in person.
No photo available
  • Decreased amount of travel for both users and the tech.
  • Decreased amount of down time for a machine.
  • Immediate response to a problem.
Kathryn McTaggart profile photo

Pricing Details

Adobe Connect

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Adobe Connect Editions & Modules
Adobe Connect
Additional Pricing Details

Bomgar Remote Support Software

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Bomgar Remote Support Software Editions & Modules
Bomgar Remote Support Software
Edition
Bomgar Connect
$49/mo per license
Additional Pricing Details