What users are saying about

Adobe Connect

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289 Ratings

Adobe Connect

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289 Ratings
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Score 7.6 out of 101
18 Ratings
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Score 7.8 out of 101

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Likelihood to Recommend

Adobe Connect

If communicating with 30-90 agents in the virtual world, Adobe Connect definitely allows for the communication in a simplified environment. For example, f you have 30 agents taking calls, this program offers a way for agents to communicate. If questions are needed answered, the hosts have the ability to pose those questions and get answers from the group. In a smaller group, this may be a bit of overkill and may not be needed. Large groups of 75-100 would create and environment that is less appropriate as there are to many people asking questions and not receiving answers. This amount of people in one room may get lost in the confusion.
Shauna Stermer profile photo

Cisco Webex Teams

WebEx Teams is very well suited for any organization that is geographically spread and is looking for better communication. Some features do rely on Cisco Unified Communications Manager so please take this into consideration. User adoption is always the biggest hurdle but with proper planning the roll out could be smooth and users will wonder why they have not been using this forever
Brian Munn profile photo

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Adobe Connect
6.9
Cisco Webex Teams
High quality audio
Adobe Connect
8.1
Cisco Webex Teams
High quality video
Adobe Connect
7.6
Cisco Webex Teams
Low bandwidth requirements
Adobe Connect
5.9
Cisco Webex Teams
Mobile support
Adobe Connect
6.1
Cisco Webex Teams

Screen Sharing

Adobe Connect
8.8
Cisco Webex Teams
Desktop sharing
Adobe Connect
8.8
Cisco Webex Teams
Whiteboards
Adobe Connect
8.7
Cisco Webex Teams

Online Meetings / Events

Adobe Connect
8.3
Cisco Webex Teams
Calendar integration
Adobe Connect
8.2
Cisco Webex Teams
Meeting initiation
Adobe Connect
8.0
Cisco Webex Teams
Integrates with social media
Adobe Connect
7.7
Cisco Webex Teams
Record meetings / events
Adobe Connect
8.8
Cisco Webex Teams
Slideshows
Adobe Connect
8.9
Cisco Webex Teams

Online Events Collaboration

Adobe Connect
8.9
Cisco Webex Teams
Live chat
Adobe Connect
9.0
Cisco Webex Teams
Audience polling
Adobe Connect
9.2
Cisco Webex Teams
Q&A
Adobe Connect
8.5
Cisco Webex Teams

Online Events Security

Adobe Connect
8.6
Cisco Webex Teams
User authentication
Adobe Connect
8.4
Cisco Webex Teams
Participant roles & permissions
Adobe Connect
8.5
Cisco Webex Teams
Confidential attendee list
Adobe Connect
9.0
Cisco Webex Teams

Pros

  • Rearranging of room: When hosting a large presentation (of more than 300), the room can easily be converted into a customized-room or break-out session for example with ease.
  • Preparation of Rooms: You are able to prepare a presentation before hand, where all questions can be created for a poll, notes are created for yourself, presentations uploaded and tested, and also a test of the sound. This helps to ensure that all facets are in working order and ready-to-go!
  • Switch & Assigning of roles: It is very easy to switch between presenters, assign new presenters, upgrade viewers, and so forth.
  • Multi-cam views: It is great that there can be multiple web-cams from presenters used at once. I believe the limit is 4, or at least this is the most that we have tried.
  • Emailing of Chat transcript: You can easily send yourself a copy of the chat, which goes to the registered admin of the room.
Bjørn Erik Ekstrøm profile photo
  • WebEx Teams provides an easy to use platform for users to quickly start communicating. The search option is easy to use to find other employees and start a quick one on one chat.
  • Setting up Teams and Spaces is easy and allow the end users to control access. IT does not need to be involved .
  • Starting a group chat is a simple as click a couple of buttons. From there you can easily start a group call and share screens
Brian Munn profile photo

Cons

  • Upload of Presentations: There seems to be a problem with the uploading of PowerPoint presentations at times. This results in multiple test, converting into PDFs, changing it up for the best results. This is because there are times when the images are lost, slides are missing or other small things.
  • Sound Issues: There have been instances where our out-of-house guest speaker has not been able to hear us (being the host). This resulted in a lot of typing back and forth between people. Also, there are times when there the is a lot of echoing in the room, so testing is absolutely recommended.
  • Reporting on Attendees: There should be a way to ensure that all email address are collected to show to the host who attended. At times, participants use fake name, abbreviations, and so forth. So this means that it can be very time consuming to review at the end. Plus, we use Marketo for the follow-up activities and Adobe does not transmit the right statuses, so this requires a manual fix at times. More time being taken.
  • New release of product features: It has taken a long time to get video recordings to be converted into MP4, which now can be done.
Bjørn Erik Ekstrøm profile photo
  • WebEx Teams need better integration in to Active Directory so that AD groups can be created to automate WebEx Teams and membership.
  • The WebEx Control Hub that is used to manage users and setting for WebEx Teams need to be updated. The UI is a bit clunky and navigation is mediocre at best.
  • WebEx Teams needs to add the ability for admins of the Control Hub to see all teams and spaces and also be moderators of all teams and spaces.
Brian Munn profile photo

Likelihood to Renew

Adobe Connect10.0
Based on 27 answers
It has become an integral part of our business. It's used on a daily basis
Zach Wasson profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Connect9.0
Based on 5 answers
It allows me to do my job remotely w/o having to
visit clients Face to Face
No photo available
No score
No answers yet
No answers on this topic

Support

Adobe Connect7.0
Based on 2 answers
No isues and any issues seems to get resolved.
No photo available
No score
No answers yet
No answers on this topic

Online Training

Adobe Connect7.5
Based on 2 answers
The ability to have most of the functionality of a full LMS at a fraction of the cost is huge. I can create manage and deploy both synchronous and asynchronous training based on the situation and all of my training is tracked through a series of easily created reports
Erik Crawford profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Connect7.9
Based on 4 answers
Prices do not seem to vary much among resellers of the Adobe Connect hosted license; the only price variation you're likely to find are among the audio providers. When implementing, you may also wish to look into expanding the amount of storage you are allowed on the server to avoid any problems later on as your library of files starts to build up
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

BB Collaborate used to have a horrific UI, now that has improved but the functions aren't there yet.In demoing the tool and Blackboard World 2015 it seemed very unstable.
Mark Nowowiejski profile photo
WebEx Teams offers many more features and functionality that Skype could not. With our large investment in CUCM we saw WebEx Teams and the best platform to integrate with our existing investment
Brian Munn profile photo

Return on Investment

  • Positive: Creation of Video Catalogue for existing customers.
  • Helps customer retention through nurturing and providing of content that is easily catalogued.
  • Positive: Links for sales & customer service.
  • Rooms and layouts can be styled and cloned easily. This saves time and ensures that content is always available once it has been created. Definitely helps to add to the bottom line through the professionalism.
  • Negative: Use of some PowerPoint presentations and LeadGen webinars.
  • Some presentations fail and partially load for no apparent reason. Has meant that some webinars weren't as fluid as we liked and time lost to figure out the issues.
  • Negative: API with Marketo.
  • The syncing of information between AdobeConnect and Marketo is not entirely reliable. Of 100 leads, about 40 will synced, where the last 60 will have to be manually checked and converted. This means that a CSV file is pulled from Adobe and also from Marketo, where every signup is then cross verified manually. Extremely time consuming.
  • Negative: Can't use KeyNotes.
  • Means that some presentations have to be converted to ensure usage. Animations are lost and other design elements.
Bjørn Erik Ekstrøm profile photo
  • WebEx Teams has made a positive improvement on our internal to external communication. Employees and quickly and easily send messages, files or video calls.
Brian Munn profile photo

Pricing Details

Adobe Connect

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Cisco Webex Teams

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details