What users are saying about
4 Ratings
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Top Rated
142 Ratings
4 Ratings
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Score 7.2 out of 100

RingCentral

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Top Rated
142 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

Aircall

I think Aircall is suited for any company that needs to manage their phones easily - and especially if that phone is managed by multiple people. Being able to assign a voicemail to a specific user is so handy!
Anonymous | TrustRadius Reviewer

RingCentral

RingCentral proved to be a LIFE SAVER when we were forced to implement a Work from Home strategy in just a week - had we been on our previous solution of an on-prem PBX we would have had to scramble for both Phone and Conferencing solutions. Not only were we able to get up and running, we didn't even need any training on RingCentral for our users because they already knew how to interact with RingCentral from ANY location!
Jon Shurtliff | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Aircall
6.0
RingCentral
8.0
Hosted PBX
Aircall
8.0
RingCentral
8.0
Multi-level Interactive Voice Response (IVR)
Aircall
8.0
RingCentral
7.9
User templates
Aircall
5.0
RingCentral
7.6
Call reports
Aircall
5.0
RingCentral
7.7
Directory of employee names
Aircall
4.0
RingCentral
8.6

Call Management

Aircall
5.6
RingCentral
8.3
Answering rules
Aircall
7.0
RingCentral
8.4
Call recording
Aircall
9.0
RingCentral
8.8
Call park
Aircall
4.0
RingCentral
8.4
Call screening
Aircall
2.0
RingCentral
7.8
Message alerts
Aircall
6.0
RingCentral
8.2

VoIP system collaboration

Aircall
7.6
RingCentral
8.2
Audio conferencing
Aircall
7.6
RingCentral
8.4
Video conferencing
Aircall
RingCentral
8.4
Video screen sharing
Aircall
RingCentral
8.6
Instant messaging
Aircall
RingCentral
7.3

Mobile apps

Aircall
7.5
RingCentral
8.0
Mobile app for iOS
Aircall
7.5
RingCentral
8.0
Mobile app for Android
Aircall
RingCentral
7.9

Pros

Aircall

  • Support line
  • Shared inboxes
  • Support
  • Implementation
Anonymous | TrustRadius Reviewer

RingCentral

  • RingCentral service is solid and resilient to issues.
  • RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
  • RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.
Tristan Dobbs | TrustRadius Reviewer

Cons

Aircall

  • The mobile app should have all the same features of the desktop app including being able to add multiple callers to one call.
  • I wish Aircall had texting so we could integrate one phone system with our CRM (HubSpot).
Anonymous | TrustRadius Reviewer

RingCentral

  • There have been moments of dropped calls for no apparent reason, though that have been few and far between.
  • There are no announcements given when the system crashes. It doesn't happen often, but it has in the last month or two and created a huge problem for my sales team.
  • It would be nice if it were connected to our CRM, or even just a general Caller ID network, as not knowing who is calling can be problematic at times.
Jillian Straw | TrustRadius Reviewer

Likelihood to Renew

Aircall

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 9.6
Based on 8 answers
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Justin Bongard | TrustRadius Reviewer

Usability

Aircall

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 8.8
Based on 2 answers
RingCentral is a flexible and versatile platform. But there is always room for improvement. While I as a technologically inclined user have no problem navigating the interface and configuring my extension to my hearts content. I have had some negative experiences with less technologically inclined users having difficulty with the smartphone app (mostly they are trying to handle calls while in areas with poor 4G signal), I wish RingCentral had a better way of handling these calls or rejecting them if data rates are too low.
Anonymous | TrustRadius Reviewer

Support Rating

Aircall

Aircall 9.7
Based on 3 answers
They were prompt, actually listened to what our problems were, and whether or not the product had a solution I felt heard and was responded to honestly.
Anonymous | TrustRadius Reviewer

RingCentral

RingCentral 7.4
Based on 18 answers
I have tried chat, email, and telephone support. I have not been able to get any reponse whatsoever on resolving an issue where my telephone number (which we have had for over 20 years) released. We had discontinued service with Ring Central and moved to another carrier. After about 1 week; the number was inadvertently transferred back to Ring Central. It now reports as disconnected and they are not willing to resolve the issue.
Mike McCloskey | TrustRadius Reviewer

Implementation Rating

Aircall

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 9.0
Based on 1 answer
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
Anonymous | TrustRadius Reviewer

Alternatives Considered

Aircall

We previously used Grasshopper. It was cumbersome and the web option was not user-friendly. It did incorporate texting but would not integrate with our CRM so we switched to Aircall. Aircall's interface is nicer to use and we are happy with the switch.
Anonymous | TrustRadius Reviewer

RingCentral

Almost all competitors charge for calls by the minute. Some have packages for minutes, but for a business doing large volumes of calls, this is simply not cost-effective. RingCentral having unlimited calling instantly makes it a lower-cost option than most competitors at this scale. Quality of service is comparable to those that we've tested. Teleconferencing or web-conferencing alone can easily cost as much as RingCentral, but RingCentral has a full suite of services available and keeps billing/budgeting simple.
Anonymous | TrustRadius Reviewer

Return on Investment

Aircall

  • The shared inbox was great and gave our customers an amazing experience.
  • The lack of integration with our CRM made it tough for our sales reps to organize it.
  • Connectivity made for a lot of dropped calls.
Anonymous | TrustRadius Reviewer

RingCentral

  • I would say that RingCentral makes everyone more accessible to one another. The tool has an employee directory that instinctively pairs you with the right people when you need it. For larger companies, this feature can save time (and therefore money) when trying to reach people across different departments and teams.
  • Because RingCentral acts as a work phone, and its ease of use is simple and makes you more accessible to clients, etc., you could also argue that it helps strengthen client relationships.
Anonymous | TrustRadius Reviewer

Pricing Details

Aircall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RingCentral

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Aircall
6.5
RingCentral
7.5

Likelihood to Renew

Aircall
RingCentral
9.6

Usability

Aircall
RingCentral
8.8

Support Rating

Aircall
9.7
RingCentral
7.4

Implementation Rating

Aircall
RingCentral
9.0

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