Amazon Chime vs Chatter

• Great call quality! The conference line is crystal clear.
• Strong video quality. We've never had problems with the video conference feed cutting out.
• The app is pretty user friendly and easy to use.
• Easy to send invites and to give teammates the ability to schedule calls/video conferences on behalf of another account.

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• Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
• One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
• Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.

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• More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
• You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
• The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
• No built-in screen sharing capabilities.

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• Possibly could go with a change of layout, a slight redesign to make it look and feel more user friendly. It's not terrible but for someone who hasn't used Twitter before, they may find it a bit hard to navigate.
• Possibly to have certain people prioritized within a company's Chatter feed. So if the CEO has posted something, this appears first as a priority post for all to see, and then can be sent further down your feed once read.
• Could possibly do with a feature to create an incentive for people to contribute more. There's still a lot of conversations that happens outside of Chatter that would be better suited for Chatter. There is an 'Influencer' feature but there is little known about this and has minimal meaning or purpose to most people.

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• Amazon Chime has negatively impacted our ability to perform demos and calls. Some prospects are late to calls because Chime isn't working, or they give up and don't join the call at all.
• Amazon Chime also makes us look unprofessional when we have to ask them to download a conferencing software for screenshare meeting, when many other alternatives are web-based.

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• Chatter has helped our varying admin areas communicate more effectively with Sales teams throughout the life-cycle of an account.
• Chatter helps to keep the necessary documents within the Salesforce platform. Furthermore, it is easy enough to transfer documents to other areas on the platform.
• Chatter has helped us decrease dependency/need on other social business collaboration platforms.

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