Brainshark vs Yesware | TrustRadius

What users are saying about

Score 7.6 out of 10

Based on 75 reviews and ratings

Score 8.2 out of 10

Based on 156 reviews and ratings

Pros

Brainshark is a very user-friendly tool that can be learned in a very short period of time; which was extremely valuable as there was only one experienced Brainshark author in our company.
Brainshark is a great way to communicate to a global audience. Our company has expanded their global footprint and often the only cost effective way to communicate or train in different time zones and remote locations is using tools like Brainshark.
Brainshark provides us a hosting platform accessible across the globe where none exists today in our company.

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Training Lead

Precision DrillingEnvironmental Services, 5001-10,000 employees

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Tracking open rates, link click rates, and reply rates. This allows us to compare different templates in order to see which allows for the most interactions and meetings set directly from email engagement.
Seeing exactly when someone opens an email and whether it is in their normal location. Also if they are opening on a mobile device versus a computer to be able to organize the set up of the email in a more beneficial way.
Being able to save Templates for Mail Merges to avoid the duplication of effort that other mass email systems utilize.

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Marketing Associate

Plate IQComputer Software, 11-50 employees

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Cons

Brainshark has addressed a number of feature enhancements over the past two years...it really performs at a high level on a consistent basis...
Ocassionally we run into a large video file >500mb that we have to address directly with support but it does not happen very often...

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Managing Partner - Director of Business Development

CPG Communication Solutions - CCS GroupConsumer Goods, 1-10 employees

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I used to think that a Linkedin Sales Navigator integration would be ideal, and then they rolled it out!
One thing would be to find a way to auto-populate my signature line into the merge as opposed to copy/pasting it every time (but not the end of the world).

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Account Executive

Dataminr, Inc.Internet, 201-500 employees

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Likelihood to Renew

Brainshark 8.2

Based on 39 answers

For the niche it fills in the content we produce, there aren't many alternatives. We want something a non-technical, non-design user can use to quickly create content that is distributable to an external audience. I'm not aware of a tool that does that and offers the same features.

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Verified User

Director in Marketing

Financial Services Company, 5001-10,000 employees

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Yesware 9.0

Based on 6 answers

I like the product, but due to the limitations I don't love it. I'm curious to revisit other options, particularly in lieu of Yesware's recent price increases (although I'm on a legacy plan). Some of my challenges to be browser related (I'm on an older computer) -- I'll have to see how things go when I receive my new computer. If the glitches (especially with regard to tracking accuracy and send later feature) go away, I'd be much more inclined to renew

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Vanessa Johnson

Development Coordinator / Implementation Specialist

the school collectiveComputer Software, 1-10 employees

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Usability

Brainshark 10.0

Based on 8 answers

The vendor offers customer support services that are reliable and diverse and this ensures that users do not get stuck anywhere in using the platform and are able to use with minimal hitches.

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Project Manager

TotalOil & Energy, 5001-10,000 employees

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Yesware 7.0

Based on 1 answer

Pretty good overall, but again it needs some tweaks to ensure user frustration is kept to a minimum. This would go back to the autosave feature I mentioned which would immediately be a value add but not something that should need a user to move into a paid tier.

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Verified User

Executive in Sales

Higher Education Company, 11-50 employees

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Reliability and Availability

Brainshark 9.1

Based on 8 answers

I'm always able to access Brainshark, whether it is to upload, record, share, download, or view presentations. Whenever I do need to contact someone at Brainshark, there is always someone there. I have never had a problem accessing a presentation and any updates to presentations are viewable immediately.

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S. Renee Conley

Administrative Assistant

USI Insurance ServicesInsurance, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Support Rating

Brainshark 9.1

Based on 15 answers

We've found a few glitches and needed some branding updated. Each time we've called, they were super responsive and cared about my issue as much as I did! They've even helped me (and another vendor) figure out how to have this other outside software integrate with theirs to achieve an even greater presentation. I'm super impressed with their Customer Service people.

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Verified User

Professional in Other

Human Resources Company, 10,001+ employees

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Yesware 7.9

Based on 14 answers

Because it deserves this rating. The features and functionality provided are great. Our Sales team is very satisfied with this software as it integrates very well with our other software like Outlook, Salesforce, etc. Yesware provides great follow up with customers, which is essential for sales. Meeting scheduling is also flawless.

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Verified User

Analyst in Quality Assurance

Computer Software Company, 501-1000 employees

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Online Training

Brainshark 9.1

Based on 2 answers

The training is easy to use. You can take as little or as much as you need. The instructions are clear and easy to follow. There is a variety of training you can take. There are mini lessons, courses, and webinars. The folks at Brainshark truly want to help you have the best presentation possible.

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S. Renee Conley

Administrative Assistant

USI Insurance ServicesInsurance, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

Brainshark 8.7

Based on 4 answers

Their ongoing support after implementation is excellent and easy to access...

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Managing Partner - Director of Business Development

CPG Communication Solutions - CCS GroupConsumer Goods, 1-10 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

There are a lot of sites that allow you to host/share content in the loud. What won for me was their tracking, analytics, and reporting. At the time there was nobody even close to Brainshark and I have not seen anything since that would make me want to switch. I look forward to many years working with them.

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Technical Sales Engineer

Apperson, Inc.Education Management, 51-200 employees

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All of these tools do what Yesware does, and more; but Yesware does the follow-up email portion best, in my experience. It is reasonably priced and is regularly adding new functionality to make it a sticky license for us to have. Yesware does not have predictive analytics or a particularly strong dialer solution, but it does provide team-wide and template efficacy tracking, and a basic dialer.

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Verified User

Manager in Sales

Financial Services Company, 501-1000 employees

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Return on Investment

Increased positive results from new employees who are not experiencing delays in registering for their user services due to the online training
Better customer service as it relates to payroll due to the training being given to administrative assistants across campus.
Able to be compliant with State requirements regarding Ethics Training

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Director - Payroll Services and HRIS

Kennesaw State UniversityHigher Education, 1001-5000 employees

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Positive- the more people you are able to reach out to, the more opportunities to sell them your products, which ultimately leads to increased revenue for the business. We have seen tremendous success using Yesware, as it allows us to send hundreds of more emails than we would normally be able to handle at once.

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Verified User

Employee in Sales

Computer Software Company, 51-200 employees

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Screenshots

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See All (5) Yesware Screenshots

Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Brainshark Editions & Modules

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Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Yesware Editions & Modules

Edition

Pro	$19¹
Premium	$45¹
Enterprise	$85¹

per month

Additional Pricing Details

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