Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Canvas LMS
Score 8.3 out of 10
N/A
Instructure is an educational software company based in Sandy, Utah. It is the developer of the Canvas learning management system, which is a comprehensive software package that competes with such systems as Blackboard Learning System, SumTotal and Saba.N/A
TeamViewer
Score 8.2 out of 10
N/A
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
$24.90
per month (billed annually)
Pricing
Canvas LMSTeamViewer
Editions & Modules
No answers on this topic
Remote Access
$24.90
per month (billed annually) 1 Licensed User
Business
$50.90
per month (billed annually) 1 Licensed User
Premium
$102.90
per month (billed annually) 15 Licensed Users
Corporate
$206.90
per month (billed annually) 30 Licensed Users
Offerings
Pricing Offerings
Canvas LMSTeamViewer
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsMust contact vendor for pricing information.
More Pricing Information
Features
Canvas LMSTeamViewer
Learning Management
Comparison of Learning Management features of Product A and Product B
Canvas LMS
7.8
41 Ratings
4% below category average
TeamViewer
-
Ratings
Course authoring8.141 Ratings00 Ratings
Course catalog or library7.538 Ratings00 Ratings
Player/Portal7.632 Ratings00 Ratings
Learning content6.933 Ratings00 Ratings
Mobile friendly5.640 Ratings00 Ratings
Progress tracking & certifications8.037 Ratings00 Ratings
Assignments8.741 Ratings00 Ratings
Compliance management7.432 Ratings00 Ratings
Learning administration7.636 Ratings00 Ratings
Learning reporting & analytics7.538 Ratings00 Ratings
Social learning6.333 Ratings00 Ratings
Gamification10.01 Ratings00 Ratings
Single Sign On (SSO) Enabled Learning10.01 Ratings00 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Canvas LMS
-
Ratings
TeamViewer
8.1
304 Ratings
3% below category average
Screen sharing00 Ratings8.9300 Ratings
File transfer00 Ratings8.2283 Ratings
Instant message00 Ratings7.7260 Ratings
Secure remote access with Smart Card authentication00 Ratings7.880 Ratings
Access to sleeping/powered-off computers00 Ratings7.1197 Ratings
Over-the-Internet remote session00 Ratings9.0295 Ratings
Initiate remote control from mobile00 Ratings8.1240 Ratings
Remote management of servers & workstations00 Ratings8.4251 Ratings
Remote Active Directory® management00 Ratings8.780 Ratings
Centralized management dashboard00 Ratings7.8188 Ratings
Session record00 Ratings7.9189 Ratings
Annotations00 Ratings7.490 Ratings
Monitoring and Alerts00 Ratings7.9117 Ratings
Multi-platform remote control00 Ratings8.4233 Ratings
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Canvas LMSTeamViewer
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User Ratings
Canvas LMSTeamViewer
Likelihood to Recommend
8.4
(83 ratings)
8.1
(343 ratings)
Likelihood to Renew
9.3
(5 ratings)
8.9
(59 ratings)
Usability
10.0
(8 ratings)
9.1
(56 ratings)
Availability
-
(0 ratings)
9.0
(5 ratings)
Performance
-
(0 ratings)
9.0
(5 ratings)
Support Rating
9.0
(18 ratings)
8.3
(69 ratings)
In-Person Training
10.0
(1 ratings)
5.0
(1 ratings)
Online Training
8.0
(1 ratings)
6.0
(3 ratings)
Implementation Rating
8.4
(5 ratings)
10.0
(13 ratings)
Configurability
-
(0 ratings)
9.0
(2 ratings)
Ease of integration
-
(0 ratings)
7.4
(3 ratings)
Product Scalability
8.0
(1 ratings)
9.0
(3 ratings)
Vendor post-sale
-
(0 ratings)
3.3
(3 ratings)
Vendor pre-sale
-
(0 ratings)
6.2
(3 ratings)
User Testimonials
Canvas LMSTeamViewer
Likelihood to Recommend
Instructure
It is really well suited for school situations like knowing what [assignments] need to be done when, getting feedback, getting points, finding the slides that the teacher used for explaining an [assignment] or theory. I think It would be less suited in business situations because it's [primarily] made to be a [one-way] communication tool for schools. Businesses need more control on individual levels I think[.]
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TeamViewer
We plan to integrate TeamViewer with Microsoft Intune for better support assistance, asset inventory, third-party updates, and pushing Windows Update and versions. We are currently using both LogMeIn and TeamViewer but looking to move fully move over to TeamViewer, but we have both for redundancy in case one of the applications crashes, which it does happen. Especially with Apple devices, LogMeIn seems to have an easier time using un-attended access compared to TeamViewer, as well as being able to hear the audio.
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Pros
Instructure
  • Creativity options for teachers to create a virtual space that still has fun graphics and accessibility options.
  • Canvas has versatility in viewing options for assignment due dates such as the calendar built in feature as well as the dashboard options to display upcoming and due assignments.
  • Allowing teachers to create community with each other and collaborate in each-other's space.
  • Discussion platforms within classrooms for students to communicate with each-other and with their teachers.
  • Easy messaging portal within each virtual classroom.
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TeamViewer
  • Teamviewer has the ability to set up a Quick Support option so that you do not need to permanently install anything on a user's computer. The user clicks the link you send them and a temp program is installed to help with access.
  • TeamViewer's list of options, once in a session, is the best I have seen. The automatic ability to reconnect when you reboot a user's PC is particularly helpful.
  • Teamviewer easily supports multiple monitors so if on with someone that has 3 monitors you can easily click through each view.
  • Since the application has matured over the years, it has great support both from the publisher and general internet support.
Read full review
Cons
Instructure
  • Their integration with Big Blue Button was a bust for distance learning. Would be great to see them collaborate with Zoom or Google Meets.
  • Their "feature request" process is slow and cumbersome at times because it relies on user "up votes" to get ideas addressed by the developers.
  • They seem to have a lot of turn-over with their staff. We get a new Customer Success Manager far more frequently than with other vendors.
Read full review
TeamViewer
  • TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
  • TeamViewer is slow to make the initial connection.
  • Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
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Likelihood to Renew
Instructure
The other LMS tools have fallen behind. One reason is they are not able to update their systems, features, toolsets in a timely manner. While other LMS providers release bug fixes and new features several times a year, schools struggle to install and implement them in a timely manner. It is not uncommon for a school to take 6 months to a year to fully install and implement new releases on other LMS platforms. With Canvas, those features are released every 3 weeks, and there is nothing for a school to do other than choose to turn them on once released. This has allowed Instructure to innovate faster, and get new features and tools to customers quicker. Other factors include great pricing, customer support, and the innovative way in which LTI is implemented in the tool.
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TeamViewer
TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
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Usability
Instructure
The functions in Canvas are well integrated and consistent across the application, and mostly intuitive. Overall navigation and setup is streamlined through integrated features and navigation. The feedback we've gotten from our program participants is that it is easy to learn to use. It also integrates well with third party software like Google Docs and Blackboard Collaborate web conferencing software
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TeamViewer
Although the program is simple to operate on its own, determining how simple it is to use TeamViewer is extremely subjective and dependent on the particular use case. The transfer of files is also supported, and the company boasts that its transfer rate is far faster than that of any of its rivals. On-the-fly compression, which was a feature exclusive to TeamViewer, was responsible for this accomplishment.
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Reliability and Availability
Instructure
No answers on this topic
TeamViewer
Always available if setup correctly.
Read full review
Performance
Instructure
No answers on this topic
TeamViewer
The application is built on VNC which is a very stable technology.
Read full review
Support Rating
Instructure
I do not personally use Canvas support since we have a central office that helps us. However, our central office always has the answers we need and are always able to solve our issues - so I would assume that get great support from the Canvas team on their end. They also offer great training, which uses materials directly from Canvas
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TeamViewer
I was able to talk to sales about our problem (of being charged for an additional year subscription when we had asked to cancel), and Sales and I had a nice conversation. But when I contacted TeamViewer Support by email to request that our subscription be canceled, they very "nicely" told me by email that I should have read the "fine print". And that they can "Automatically Renew" a subscription for a year if they do not receive a cancellation request a month before the expiration of the current subscription. (When I called Support, I was put on hold; and I held, and held, and held, etc.) Admittedly, part of the problem was mine. I sent in my cancellation request after the deadline that TeamViewer outlines in their "fine print". But, I still feel that TeamViewer could have or should have a policy of refunding at least a large percentage of the "Automatic Renewal" charge, especially if the customer is not utilizing the subscription.
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In-Person Training
Instructure
The training sessions were broken down into several days as well as different levels depending upon the knowledge of the user
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TeamViewer
No answers on this topic
Online Training
Instructure
The online tutorials and videos are very clear and addressed the issues/questions that I had about using the system.
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TeamViewer
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
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Implementation Rating
Instructure
Once you purchase and sign the contract there is nothing to install or hardware to buy. You can almost immediately start using it and have courses up and going within weeks. We signed in December and had pilot courses online ready to go for the start of school in January
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TeamViewer
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
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Alternatives Considered
Instructure
Canvas is more secure, has a cleaner design, and has more features. For the features, they have in common canvas still stacks up against [Smart school] by going for the extra mile. Besidfor e that, [the] canvas looks a lot more [professional] than [Smart school]. I didn't make the decision myself to get canvas instead of [Smart school] but I'm happy they did.
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TeamViewer
TeamViewer is a great tool with a well-respected name and a foundation of trust with advanced and intermediate users. We used to have BeyondTrust (Bomgar) in our office and it provided equivalent feature sets but had a dated appearance. Performance with both products is exceptional, and we could only ask for TeamViewer to have a mandatory recording feature.
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Scalability
Instructure
No answers on this topic
TeamViewer
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
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Return on Investment
Instructure
  • Canvas has helped us provide a more robust online component to our courses.
  • Canvas has helped us better adapt to a rapidly changing educational landscape.
  • Canvas has reduced the time that we have to spend training faculty on how to use our learning management system.
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TeamViewer
  • Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
  • TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
  • It is also recommended for system administrators who cover several offices with a small number.
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ScreenShots

TeamViewer Screenshots

Screenshot of Access devices remotelyScreenshot of TeamViewer Web ClientScreenshot of TeamViewer Tensor (Enterprise)