What users are saying about
18 Ratings
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Score 6.2 out of 100
20 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

ChannelAdvisor

Excellent for marketplace sellers with a lot of products - or those with a high turnover of SKUs. Not well suited to the small seller with only a few SKUs to promote. Also probably not suited to someone who only cares about a single marketplace. The real strength of it comes from managing multiple marketplaces through a single system.
Anonymous | TrustRadius Reviewer

Netsuite SuiteCommerce

For a larger multinational company, I would have a much lower rating. Especially with the ownership by Oracle it seems likely that the product will become more focused on smaller companies. For companies with less than a few hundred million of revenue or US only organisations, the ease of use and attractiveness of the interface will appeal to the finance community, and the manual effort will be more expected.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

ChannelAdvisor
7.9
Netsuite SuiteCommerce
9.1
Product catalog & listings
ChannelAdvisor
8.2
Netsuite SuiteCommerce
10.0
Product management
ChannelAdvisor
7.3
Netsuite SuiteCommerce
10.0
Bulk product upload
ChannelAdvisor
8.7
Netsuite SuiteCommerce
8.0
Branding
ChannelAdvisor
7.6
Netsuite SuiteCommerce
10.0
Product variations
ChannelAdvisor
7.9
Netsuite SuiteCommerce
10.0
Website integration
ChannelAdvisor
8.9
Netsuite SuiteCommerce
10.0
Visual customization
ChannelAdvisor
8.7
Netsuite SuiteCommerce
10.0
CMS
ChannelAdvisor
5.7
Netsuite SuiteCommerce
7.0
Mobile storefront
ChannelAdvisor
Netsuite SuiteCommerce
7.0

Online Payment System

ChannelAdvisor
10.0
Netsuite SuiteCommerce
5.0
eCommerce security
ChannelAdvisor
10.0
Netsuite SuiteCommerce
5.0

eCommerce Marketing

ChannelAdvisor
7.5
Netsuite SuiteCommerce
7.7
Promotions & discounts
ChannelAdvisor
8.3
Netsuite SuiteCommerce
8.0
Personalized recommendations
ChannelAdvisor
9.2
Netsuite SuiteCommerce
7.0
SEO
ChannelAdvisor
5.0
Netsuite SuiteCommerce
8.0

eCommerce Business Management

ChannelAdvisor
8.9
Netsuite SuiteCommerce
8.4
Multi-site management
ChannelAdvisor
9.2
Netsuite SuiteCommerce
8.0
Order processing
ChannelAdvisor
9.6
Netsuite SuiteCommerce
9.0
Inventory management
ChannelAdvisor
8.3
Netsuite SuiteCommerce
9.0
Shipping
ChannelAdvisor
7.9
Netsuite SuiteCommerce
6.0
Custom functionality
ChannelAdvisor
9.6
Netsuite SuiteCommerce
10.0

Online Shopping Cart

ChannelAdvisor
Netsuite SuiteCommerce
7.5
Abandoned cart recovery
ChannelAdvisor
Netsuite SuiteCommerce
8.0
Checkout user experience
ChannelAdvisor
Netsuite SuiteCommerce
7.0

Pros

ChannelAdvisor

  • Complex, Yet Simple Navigational Interface: ChannelAdvisor is a beast, but navigating through their platform is relatively straightforward. The overall heirarchy is very well put together.
  • One Feed to Rule Them All: With ChannelAdvisor, all we have to do is connect our inventory to their system once. Instead of having to construct and connect dozens of different product feeds to our internal inventory system, we simply connect to ChannelAdvisor and use the same single feed to build out all others' website templates.
  • Product Mapping Made Easy: Mapping product attribute data across a multitude of unique online marketplaces and digital marketing sites can seem like a daunting task. ChannelAdvisor does a great job of simplifying this process, providing easy-to-understand and manage feed templates containing helpful descriptions and categorization.
  • Business Rules and Lookup Lists: I use these all the time when "transforming" our raw inventory data to the specifications of any given feed. They are extremely helpful and super easy to build.
  • Efficient Product Optimization: Instead of having to deal with the time-consuming task of making minute changes to thousands and thousands of skus, ChannelAdvisor allows you to automate these changes in a matter of minutes. It's much more scalable for our business.
Taylor Amon | TrustRadius Reviewer

Netsuite SuiteCommerce

  • Reporting, able to pull accurate detailed data.
  • Different departments are able to create searches to pull the data they need.
  • Teams are able to have different roles to see only the data they need.
Anonymous | TrustRadius Reviewer

Cons

ChannelAdvisor

  • Lack of customization, documentation, tutorials, support for the premium webstore
  • Lack of innovation. My client was told that the basic web store was being replace by the premium web store so they needed to upgrade. In my opinion the basic web store was actually much more flexible and robust than the premium web store. Now (it has been less than 2 years) they are making my client switch from the premium web store to "Shopify" and they are charging more money for this. My client was charged to upgrade each time and the process to upgrade was expensive, time consuming, and very convoluted. ChannelAdvisor needs to invest in their technology and migrate data for ChannelAdvisor changes technology. But the experience as an end user is very frustrating since the way of doing things keep changing and not always for the better result for the customer.
  • Channel Advisor needs better support. Help Desk, knowledge base, etc. there are a lot of things you can do with ChannelAdvisor but it is my experience that nothing is very straight forward and there are many different potential problems you will run into and ChannelAdvisor points the finger at "Google" or "Amazon" or "Ebay" instead of helping solve a problem from end to end.
  • It is quite expensive for what it does. I would not have advised my customer to use their product but they were so entrenched that they had no other choice.
Anonymous | TrustRadius Reviewer

Netsuite SuiteCommerce

  • Customizing the invoices and purchase orders is very frustrating and not at all intuitive.
  • One set of books for multiple currencies can be made more simple.
  • Needs to expand accessibility to external input.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ChannelAdvisor

ChannelAdvisor 7.0
Based on 3 answers
Without ChannelAdvisor, our business wouldn't be where it is today so the idea of NOT renewing is out of the question. By not renewing we would have to hire more employees and have more of a workload for existing employees. By keeping costs low and employees effecient we have been able to grow exponentially.
MATTHEW MITCHELL | TrustRadius Reviewer

Netsuite SuiteCommerce

No score
No answers yet
No answers on this topic

Usability

ChannelAdvisor

No score
No answers yet
No answers on this topic

Netsuite SuiteCommerce

Netsuite SuiteCommerce 7.0
Based on 1 answer
It's hard to understand at first but once you get the hang of it it's slot easier to understand
Anonymous | TrustRadius Reviewer

Support Rating

ChannelAdvisor

No score
No answers yet
No answers on this topic

Netsuite SuiteCommerce

Netsuite SuiteCommerce 6.0
Based on 1 answer
Support is generally slow ,but they will resolve the issue if it's in their code not in your own customization
Anonymous | TrustRadius Reviewer

Implementation Rating

ChannelAdvisor

ChannelAdvisor 8.0
Based on 1 answer
Better control of scope between the resources on both sides involved would allow for better change management.
Brent Boutwell | TrustRadius Reviewer

Netsuite SuiteCommerce

No score
No answers yet
No answers on this topic

Alternatives Considered

ChannelAdvisor

Our brand is growing online at a rapid clip, and we wanted a platform that would scale accordingly. The feature that really sold us was the automatic workflows. If we want a certain type of product that's going to a customer in a certain state to ship a certain way, we could make that happen automatically without any human touch! Wow!
Blake Baron | TrustRadius Reviewer

Netsuite SuiteCommerce

The business had prior experience of SAP R/3 and NetSuite. The ease of use of NetSuite was a clear preference over the less intuitive and more rigid SAP
Anonymous | TrustRadius Reviewer

Return on Investment

ChannelAdvisor

  • This is an expensive tool that takes time to implement properly. You have to be ready to absorb costs and in downtime not selling.
  • Once set up well, it has some advantages that help with sale increases and fewer headaches.
  • We now use the same amount of people but have absorbed about 25% more business coming in.
Kim Hoogenboom | TrustRadius Reviewer

Netsuite SuiteCommerce

  • Limit to creating new promotions website.
  • Deleting old or incorrect inventory can cause issues later on.
Anonymous | TrustRadius Reviewer

Screenshots

Netsuite SuiteCommerce

Pricing Details

ChannelAdvisor

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Netsuite SuiteCommerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ChannelAdvisor
5.2
Netsuite SuiteCommerce
8.0

Likelihood to Renew

ChannelAdvisor
7.0
Netsuite SuiteCommerce

Usability

ChannelAdvisor
Netsuite SuiteCommerce
7.0

Support Rating

ChannelAdvisor
Netsuite SuiteCommerce
6.0

Implementation Rating

ChannelAdvisor
8.0
Netsuite SuiteCommerce

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