ClickUp vs. Miro

ClickUp is fantastic for a company that has a strong emphasis on execution and project management. ClickUp feature set is amongst one of the strongest in the industry. As a software business, we require this sort of feature set for things like sprints, GANTT, agile and much more. ClickUp can be daunting for companies that are looking for basic project management without the bells and whistles. There are other project management providers that have a much simpler platform. If you are a fast growing dynamic tech company I really don't see another option that rivals ClickUp

Incentivized

Miro is perfect if you need to either present an idea, or workshop ways of getting to alignment. It's pretty magic for all of that. Miro is less perfect than FigJam if you're just interrogating a Figma UI and you want to make direct edits.

Incentivized

• Allows you to create dashboards to track your team and company's progress towards its goals.
• Integrates docs and forms so we don't need to switch apps
• Notifications about every update, so you never really need to go asking around for one.
• Allows you to visualize deadlines, how each piece of work fits into the bigger picture, and see in real-time what's holding your team up

Incentivized

• Exceptional templates help me get started quickly with almost any type of whiteboarding, creating consistency where needed and extreme variety when also needed.
• Having multiple active users on the same board happens so smoothly. It's easy to get people on the board and updating objects simultaneously without weird conflicts is amazing.
• The amount of objects & tools Miro provides allows us to create very specific and detailed artifacts.

Incentivized

• The mobile app is confusing to use and does not represent a mobile version of the web app.
• Some new features are included with the current plan and some you have to pay extra for.
• Learning curve can be a bit much for non-digital native users.

Incentivized

• Sometimes the text inside sticky notes is very small, it's hard to read.
• It would be great to preserve the board layout and functionality when offline, such as when taking a flight. Load the board before the flight, keep working during the flight, then update it when the connection gets restored, instead of losing sync and functionality when internet connectivity is not available.
• It would be helpful to denote progress on a board with some sort of recommended flow. Instead of having to depend on the user adding new inputs to the right of previous work, if Miro detects inputs to the board happening to the left or above existing work, ask if you'd like to add it to the right.
• Also, it could be that you could replay a "video" or animation of the board (zoomed out) showing the order in which content has been added to the board over time.

Incentivized

We're very pleased with how the system works in general. For over a year we've barely ever had any problems with ClickUp and there might have only been one or two times when it wasn't operational for us due to a global emergency. Moreover, when we had a problem once with renewing our licenses we've been contacted directly by our account manager and taken care of in a very professional way (with a due refund as well). The exceptional customer service makes us firmly believe that ClickUp is just the right tool for us.

Incentivized

There is no other tool like Miro for process Mapping in particular. I've tried PowerPoint, Word, and other programs, but when collaborating virtually on how to improve a process, Miro has all of the tools and more to enable successful mapping. The colors, different types of shapes and text books, along with the ability to integrate different documents and other functionality, make it ideal for this purpose. In a virtual world, it's a must-have.

Incentivized

Far easier to use than any other PM tool. ClickUp is incredibly intuitive and had us saving time and energy within the first week of implementation. In my opinion, PM software should make it easier to focus on the deliverables - it shouldn't take all your time and energy to learn how to use the tool in the first place. ClickUp is a user-friendly tool that actually helps us focus on what's important.

Incentivized

It's pretty easy to use. My gripes are with some small idiosyncrasies with selection behavior with objects and editing text. When I move an object, it automatically de-selects it when I am not done with it. I have to click to select again. Text control is challenging and could be improved. It could use a little more styling capability. It's also weird that it behaves differently in a shape then when using the text tool.

Incentivized

For over a year ClickUp was unavailable to us just twice for a couple of hours. I would say for a system this big and working globally that was a minor issue. They managed to fix all the issues within a couple hours and then it was back up and running perfectly fine.

Incentivized

I only give a 9/10 because of the speed at which it loads. I have never experienced issues with Miro logging me out early, or some other technical issue causing the program to crash, or even it just loading in perpetuity without ever actually coming up (unlike other programs such as SFDC). It take a minute for all of my boards to come up after I click on it in my favorites, but besides that, it's all good.

Incentivized

I understand that it's a beast and does a lot of things, which is probably why it's laggy. But I do find it takes longer than I'd like to load, and if I am sending a complex document to a client or team member they aren't quite sure if they're getting the right thing at first. This is actually a pretty significant problem - my biggest beef with ClickUp.

Incentivized

I took the loading quickly to be related to availability which I commented on before, so ditto with those comment on load time here. Although to reemphasize, Miro doesn't crash or just refuse to load like some other programs. The weak point of Miro for me is integration of files like Word, Excel, or PowerPoint (especially the later two). When you embed these, it gets slow, and complicated to bring them up while you're in the application.

Incentivized

ClickUp support is incredible! They respond quickly with any questions about my issue, provide a timeline, and elaborate on how they will solve my problem. They are incredibly respectful and accommodating. Whenever I run into an issue, I know that ClickUp support will be happy to answer any questions and help my team out. When I start a support ticket, I know that I won't be getting sent article recommendations, I will be speaking to their customer support team immediately

Incentivized

The support staff at Miro are fantastic. Whenever I have had an issue, they have been timely and helpful with their response. They are also very knowledgeable and go out of their way to not only help, but offer proactive training sessions on different topics and new functionality so everyone can try it out.

Incentivized

Not applicable as never had in person training

Incentivized

There are multiple guides on literally all of the functions you can find within the system, therefore it's easy to learn anything you'd really like to use, starting from project and people management, down to Gantts, mind maps, time tracking, inviting Clients as guests to work with you on the projects and so much more.

Incentivized

Superb. very well explained videos. Really helps get the knowledge up on the product. The slides are divided into the topics of usage. I have enjoyed following and implementing all of these slides. The videos are well explained and it is easy to follow. There are tutorials that you can take yourself later. It would be nice however if more training modules were added.

Incentivized

Using ClickUp is fairly easy. There are multiple guides on how to use all of the functions in the system. An organization wanting to start working with ClickUp should simply try it out and see how it would like to adapt its workflow to the possibilities the system gives the users.

Incentivized

It was and still is a challenge to get our IT folks at 3M to support the tool. Single sign on still not implemented. I now have Miro on my personal computer. I had a few hardware issues, but nothing major.

Incentivized

They are all very similar, but ClickUp was easier to use. The UX design is great, everything falls into place. I didn’t have to train anyone from the team on how to use it. They easily understood how it works. It’s simple, clear and straightforward. Every move you make, it’s actually what you expect it to do.

Incentivized

In many cases the other tools did a single thing better than Miro but overall Miro better solved all our needs. In some cases, like FigJam the hurdle was licensing. Teams just doesn't have an awesome set of features. MindMap is good for what it is but not so good for other uses. Mural is excellent...just not as good.

Incentivized

Scaling with ClickUp is superb. If you create a workflow best suited for your organization then it's all about creating new accounts and teaching the new employees the workflow you're using. It's that simple. There is no black magic when it comes to Clickup.

Incentivized

Miro is great for scaling. In every department and subdivision across my entire organization, there is someone using it. From Sales to marketing, to manufacturing and operations; and even in legal and finance, there isn't a process or a department that is not using Miro, and if they aren't, they're missing out! Even at the highest to the lowest levels of the organization, it is essential for virtual collaboration.

Incentivized

• ClickUp has had a positive impact since it has allowed the Global Operations Department to have a consistent collaboration by having this app as a repository of Projects and Programs, which has enabled a faster synchronization and stronger collaboration to better allocate resources.
• A positive impact is a faster and clearer prioritization process for the executives since this app allows you to have a full picture of what's going on across the board.

• Simplicity- it’s simplified our communication
• It’s taken away the stress of manually documenting research with pen and paper in live design thinking sessions
• Remote - we can host our diverse teams from all over the world in quick productive meetings without paying for travel
• Miro has helped me design for over 8 enterprise product teams

Incentivized