What users are saying about
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Top Rated
119 Ratings
40 Ratings

ConnectWise Automate

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Top Rated
119 Ratings
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Score 8.6 out of 100
40 Ratings
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Score 8 out of 100

Likelihood to Recommend

ConnectWise Automate

ConnectWise Automate is a fantastic platform for managing multiple clients, and I feel this is why it was created in the first place. I have ready complaints about certain components and behaviors in the past online. However, it appears they have fixed these issues in later versions as we have not experienced them. It also has competitive pricing for RMM's for MSP's to use. It could also be used for a single company to manage their environment, but I don't think it was meant for this. There might be other options that are more cost effective, especially if a single company doesn't have hundreds of machines to manage or more.
Adam Friedli | TrustRadius Reviewer

Kaseya VSA

Kaseya is a powerful for multiplier. If you're trying to support a large number of endpoints and a substantial number of users with a small IT team, Kaseya is the way to go. Kaseya makes one technician able to do what would otherwise take several people and is well worth the investment.
Racey Cave | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

ConnectWise Automate
8.8
Kaseya VSA
7.6
Remote monitoring
ConnectWise Automate
9.2
Kaseya VSA
7.9
Network device monitoring
ConnectWise Automate
7.5
Kaseya VSA
7.0
Multiple Server Monitoring
ConnectWise Automate
9.4
Kaseya VSA
7.9
Multi-device monitoring
ConnectWise Automate
9.0
Kaseya VSA
7.5
Automated alerts and notifications
ConnectWise Automate
9.0
Kaseya VSA
7.6

Management Tasks

ConnectWise Automate
8.8
Kaseya VSA
8.2
Patch Management
ConnectWise Automate
8.9
Kaseya VSA
7.6
Service configuration management
ConnectWise Automate
8.7
Kaseya VSA
8.2
Software and hardware inventory
ConnectWise Automate
8.9
Kaseya VSA
9.0
Policy-based automation
ConnectWise Automate
8.5
Kaseya VSA
8.0

Reporting

ConnectWise Automate
7.6
Kaseya VSA
7.3
Performance data reports
ConnectWise Automate
8.3
Kaseya VSA
7.6
Customizable reporting
ConnectWise Automate
8.2
Kaseya VSA
6.8
Data visualization
ConnectWise Automate
7.4
Kaseya VSA
7.3
Risk analysis
ConnectWise Automate
6.6
Kaseya VSA
7.6

Security

ConnectWise Automate
8.2
Kaseya VSA
8.6
Data backup and recovery
ConnectWise Automate
7.2
Kaseya VSA
8.3
Antivirus and malware management
ConnectWise Automate
8.6
Kaseya VSA
8.6
Adinistraor access control
ConnectWise Automate
9.0
Kaseya VSA
8.9

Pros

ConnectWise Automate

  • It includes a ticketing system using workflow automation, SLA, as well as performance monitoring and access tickets from mobile devices.
  • Dashboards of the tool show overviews and detailed explanations of KPIs. Your business can also use the custom report writer to generate reports on whatever issue you want.
  • You can use ConnectWise to automate the range of ITIL process, such as: incident management, availability management, change management, service reporting, service-level management, service asset and configuration management, request management, and knowledge management.
Asfer Bin Saleh | TrustRadius Reviewer

Kaseya VSA

  • Scripting - Very powerful scripting engine that allows us to update/install applications and maintain PC's and Servers.
  • Policy Management - Globally configured policies allowing us to make changes to thousands of PC's quickly.
  • Monitoring - Monitoring engine allows us to Proactively respond to alerts quickly minimizing downtime significantly.
  • Patch Management - This module requires minimal effort to manage and maintain.
Richard Trivedi | TrustRadius Reviewer

Cons

ConnectWise Automate

  • The biggest issue for Automate is their support. They seem to be completely overwhelmed. Chat support for simple questions can be anywhere from 30 to 60 minutes in the queue. Then when you are connected they are doing little more than creating a ticket that will take days to hear back from them.
  • Patching. The documentation and advice from our implementation person do not match reality. The process of denying a patch is documented, but doesn't work. We were unable to block certain patches from being distributed until we spoke to a specialist about it. He couldn't explain the mis-matched documentation.
  • Speed. Using the Automate client is painfully slow. Very sluggish and non-responsive at times.
David Wertz, CHSP | TrustRadius Reviewer

Kaseya VSA

  • Connection issues. This was a constant headache for me. The internet would be working fine in both locations, but Kaseya would struggle to make the connection.
  • Customer service. Trying to fix the connection issues was another headache for me as well. They were difficult to discuss issues with and preferred email communication. This lead to the issues never getting resolved, even when we gave them full logs of our connection problems.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Automate

ConnectWise Automate 8.0
Based on 3 answers
Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
Jack Skinner | TrustRadius Reviewer

Kaseya VSA

No score
No answers yet
No answers on this topic

Usability

ConnectWise Automate

ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Scott Sanford | TrustRadius Reviewer

Kaseya VSA

No score
No answers yet
No answers on this topic

Performance

ConnectWise Automate

ConnectWise Automate 3.0
Based on 4 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Ian Hansen | TrustRadius Reviewer

Kaseya VSA

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Automate

ConnectWise Automate 7.9
Based on 14 answers
Most of the time their support is good for smaller things. They have a chat assist which is a nice function. When you run into a larger issue or an issue with an integration the support becomes less reliable and inconsistent. Generally your wait time on chat is under 5 minutes.
Anonymous | TrustRadius Reviewer

Kaseya VSA

Kaseya VSA 7.6
Based on 7 answers
It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service
Anonymous | TrustRadius Reviewer

Online Training

ConnectWise Automate

ConnectWise Automate 7.1
Based on 2 answers
LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
Carson Hagan, ITILv3 | TrustRadius Reviewer

Kaseya VSA

No score
No answers yet
No answers on this topic

Implementation Rating

ConnectWise Automate

ConnectWise Automate 7.3
Based on 1 answer
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Jack Skinner | TrustRadius Reviewer

Kaseya VSA

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Automate

We prefer Automate to Kaseya for the customization, scripting and the third party integration.However, we prefer Continuum to Automate for how much time we freed up. We no longer have to maintain Automate services, integrations, etc. We also have reduced our ticket noise by 70%. This fact alone makes Continuum our favorite.
Anonymous | TrustRadius Reviewer

Kaseya VSA

Automate is by far more customizable and affordable, a lot of our pain points in Kaseya are addressed with Automate. In our case, we have used Kaseya since 2012-2013 and have started migrating our customers to Automate in the past year.
Anonymous | TrustRadius Reviewer

Return on Investment

ConnectWise Automate

  • Because using the program is at a very low cost, I have the ability to service any client and provide training to any client if they have a computer.
  • Saves travel time and expenses associated with travel to support/train clients. Also can be done at any time of day because of continual access.
  • Gives the client peace of mind to know that I can access and fix an issue with a workstation any time of the day, weekends, evenings when they are not available etc.
Catherine Zuniga | TrustRadius Reviewer

Kaseya VSA

  • ROI with Kaseya Virtual System Administrator (VSA) has been great since our and our customer's IT infrastructure reliability has greatly improved.
  • Better utilization of IT resources.
  • Enabled us to sell another service by enabling us to start an RMM division and generate additional revenue.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConnectWise Automate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kaseya VSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Automate
8.6
Kaseya VSA
8.0

Likelihood to Renew

ConnectWise Automate
8.0
Kaseya VSA

Usability

ConnectWise Automate
3.2
Kaseya VSA

Performance

ConnectWise Automate
3.0
Kaseya VSA

Support Rating

ConnectWise Automate
7.9
Kaseya VSA
7.6

Online Training

ConnectWise Automate
7.1
Kaseya VSA

Implementation Rating

ConnectWise Automate
7.3
Kaseya VSA

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