What users are saying about
Top Rated
105 Ratings
30 Ratings
Top Rated
105 Ratings
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Score 8.3 out of 101
30 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

ConnectWise Automate

If you need 24 hr access to a client, ability to access workstations and have the same abilities as if you were physically there. Also, could be the less appropriate for organizations with multiple employees wherein having this type of access may be in violation of privacy of the client, or employees that can access client information inappropriately. I work in the medical field, and due to HIPPA, this could be a problem if I had employees that were not HIPPA trained or certified.
Catherine Zuniga profile photo

Kaseya VSA

It is well suited for IT companies / Managed Service Providers and medium to large enterprises.
Richard Trivedi profile photo

Feature Rating Comparison

Monitoring Tasks

ConnectWise Automate
8.9
Kaseya VSA
7.3
Remote monitoring
ConnectWise Automate
9.0
Kaseya VSA
7.4
Network device monitoring
ConnectWise Automate
8.0
Kaseya VSA
6.7
Multiple Server Monitoring
ConnectWise Automate
9.0
Kaseya VSA
7.7
Multi-device monitoring
ConnectWise Automate
9.0
Kaseya VSA
7.0
Automated alerts and notifications
ConnectWise Automate
9.5
Kaseya VSA
7.7

Management Tasks

ConnectWise Automate
9.1
Kaseya VSA
7.9
Patch Management
ConnectWise Automate
9.0
Kaseya VSA
6.7
Service configuration management
ConnectWise Automate
9.0
Kaseya VSA
8.7
Software and hardware inventory
ConnectWise Automate
9.5
Kaseya VSA
8.3
Policy-based automation
ConnectWise Automate
9.0
Kaseya VSA
8.0

Reporting

ConnectWise Automate
8.6
Kaseya VSA
7.4
Performance data reports
ConnectWise Automate
9.0
Kaseya VSA
7.3
Customizable reporting
ConnectWise Automate
8.5
Kaseya VSA
5.5
Data visualization
ConnectWise Automate
8.0
Kaseya VSA
6.5
Risk analysis
ConnectWise Automate
9.0
Kaseya VSA
10.0

Security

ConnectWise Automate
8.2
Kaseya VSA
9.1
Data backup and recovery
ConnectWise Automate
6.5
Kaseya VSA
10.0
Antivirus and malware management
ConnectWise Automate
8.5
Kaseya VSA
8.3
Adinistraor access control
ConnectWise Automate
9.5
Kaseya VSA
9.0

Pros

ConnectWise Automate

  • Allows me to download files from a toolbox feature or drag and drop from my server to their system.
  • Gives an easy to use client access window to easily find different clients and groups.
  • Simple to use, install and work with. Unlike many other programs of its type, it is easy to generate an email invitation to a client to connect or give them a simple code to connect. Also has the ability for me to share my screen with clients for training and demonstrations.
Catherine Zuniga profile photo

Kaseya VSA

  • Schedules agent deployment, minimizes the need to touch each endpoint.
  • Global policy deployment or company defined.
  • Management dashboard, a one-stop place to see the status of all your devices.
No photo available

Cons

ConnectWise Automate

  • While LabTech does an excellent job at monitoring servers and workstations, it lacks in network device monitoring. We tried for a while to use the built in SNMP device monitoring effectively but eventually went with a different product which fit our needs. However, the nice thing about LabTech is that it is open with integrating with third party products and we are working on integrating the SNMP product
  • Support can be slow to respond which is a minus. However, once you are able to get to someone, the techs are very nice and helpful.
Eric Christiansen profile photo

Kaseya VSA

  • VSA support has fallen short in the past. Tickets with Kaseya support take a long time to get completed.
  • Some plugins within the system (that Kaseya own) always have issues and have to be re-installed.
  • I wish the system had a time billing option (without buying add-on).
Vincent Capra profile photo

Likelihood to Renew

ConnectWise Automate

ConnectWise Automate 8.0
Based on 3 answers
We are invested and won't be changing any time soon.
No photo available

Kaseya VSA

No score
No answers yet
No answers on this topic

Usability

ConnectWise Automate

ConnectWise Automate 3.2
Based on 3 answers
The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
Scott Sanford profile photo

Kaseya VSA

No score
No answers yet
No answers on this topic

Performance

ConnectWise Automate

ConnectWise Automate 3.0
Based on 4 answers
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Ian Hansen profile photo

Kaseya VSA

No score
No answers yet
No answers on this topic

Support

ConnectWise Automate

ConnectWise Automate 5.0
Based on 3 answers
I have worked with Support for many years on the product. At the time of writing this review, it takes almost 5 business days just for a support ticket to be assigned to a Tier 1 support agent. Then workflow seems to be that the Tier 1 Support requests logs and support files that are no longer relevant to the situation as a long enough history isn't kept and the files are too large to send via their normal methods. Then once you do get them the information, they start going through a level 1 check list and you go round and round on that. Once you are through the checklist, then start going back and forth with a higher tier support with other things that they should check. Once you are done there, then it gets escalated and things start to happen as they should of when you first submitted the ticket over a week ago.

All of that said, they are starting and trying hard to improve on support and I have seen a slow change. Most of these issues are due to a transistion of Support and hopefully will be resolved in the very near future.
Jack Skinner profile photo

Kaseya VSA

No score
No answers yet
No answers on this topic

Online Training

ConnectWise Automate

ConnectWise Automate 7.1
Based on 2 answers
The Online training has been re-done and needs a lot more work. When you look at training in different roles, it shows a lot of the same topics but no explanation to what is different about them. Several times that topics are the exact same, but they make you re-take the same information for a different topic, instead of marking that you have already completed that portion of training.
Jack Skinner profile photo

Kaseya VSA

No score
No answers yet
No answers on this topic

Implementation

ConnectWise Automate

ConnectWise Automate 7.3
Based on 1 answer
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Jack Skinner profile photo

Kaseya VSA

No score
No answers yet
No answers on this topic

Alternatives Considered

ConnectWise Automate

We have only previously deployed HoundDog/GFI and Autotask but evaluated all that we found. In the long run, none of the others compare with the features of ConnectWise Automate. Many others are less expensive but simply do not do all that ConnectWise Automate can do. We learned the hard way that aligning with lower grade RMM software is a costly waste of time. More importantly, ConnectWise Automate has a proven track record of working. Don't be fooled by other popular brand names.
Jonathan Hozeska profile photo

Kaseya VSA

Automate is by far more customizable and affordable, a lot of our pain points in Kaseya are addressed with Automate. In our case, we have used Kaseya since 2012-2013 and have started migrating our customers to Automate in the past year.
No photo available

Return on Investment

ConnectWise Automate

  • Consistency of service.
  • Documentation of tasks.
  • The flexibility of options.
  • Extensibility through third-party integrations.
Jonathan Hozeska profile photo

Kaseya VSA

  • Increased our monthly billing by allowing us to sell more services.
  • Lowered the amout of internal labor needed to maintain customers. Allows techs to focus on new projects.
  • VSA will get expensive as you add in objects to the system. All the good plugins are expensive.
Vincent Capra profile photo

Screenshots

Pricing Details

ConnectWise Automate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kaseya VSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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