What users are saying about
Constant Contact
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Top Rated
720 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 720 reviews and ratings
69 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 69 reviews and ratings
Feature Set Ratings
- GetResponse ranks higher in 2 feature sets: Email & Online Marketing, Reporting & Analytics
Email & Online Marketing

7.7
Constant Contact
77%
8.6
GetResponse
86%
GetResponse ranks higher in 9/9 features
GetResponse ranks higher in 9/9 features
WYSIWYG email editor

7.8
78%
82 Ratings
8.5
85%
20 Ratings
Dynamic content

7.6
76%
82 Ratings
7.9
79%
16 Ratings
Ability to test dynamic content

7.5
75%
81 Ratings
9.0
90%
15 Ratings
Landing pages

7.6
76%
56 Ratings
8.3
83%
15 Ratings
A/B testing

7.4
74%
52 Ratings
9.0
90%
18 Ratings
Mobile optimization

8.0
80%
85 Ratings
8.3
83%
21 Ratings
Email deliverability reporting

8.6
86%
135 Ratings
8.9
89%
41 Ratings
List management

8.4
84%
90 Ratings
9.3
93%
20 Ratings
Triggered drip sequences

6.7
67%
47 Ratings
8.1
81%
17 Ratings
Reporting & Analytics

7.8
Constant Contact
78%
8.2
GetResponse
82%
GetResponse ranks higher in 2/3 features
GetResponse ranks higher in 2/3 features
Dashboards

7.8
78%
87 Ratings
8.8
88%
21 Ratings
Standard reports

8.2
82%
87 Ratings
8.6
86%
20 Ratings
Custom reports

7.5
75%
58 Ratings
7.2
72%
15 Ratings
Pre-Send Testing

8.1
Constant Contact
81%
GetResponse
Feature Set Not Supported
N/A
Constant Contact ranks higher in 8/8 features
Constant Contact ranks higher in 8/8 features
URL Validation

8.4
84%
31 Ratings
N/A
0 Ratings
Link Tracking

8.0
80%
34 Ratings
N/A
0 Ratings
Image Validation

8.2
82%
31 Ratings
N/A
0 Ratings
Inbox Display

8.0
80%
34 Ratings
N/A
0 Ratings
Email Accessibility Tools

8.0
80%
28 Ratings
N/A
0 Ratings
Spelling and Grammar Check

7.8
78%
31 Ratings
N/A
0 Ratings
Spam Testing

7.8
78%
26 Ratings
N/A
0 Ratings
Email Previews

8.6
86%
40 Ratings
N/A
0 Ratings
Attribute Ratings
- GetResponse is rated higher in 1 area: Likelihood to Recommend
- Constant Contact and GetResponse are tied in 1 area: Likelihood to Renew
Likelihood to Recommend

8.3
Constant Contact
83%
106 Ratings
8.4
GetResponse
84%
23 Ratings
Likelihood to Renew

9.0
Constant Contact
90%
21 Ratings
9.0
GetResponse
90%
2 Ratings
Usability

10.0
Constant Contact
100%
9 Ratings
GetResponse
N/A
0 Ratings
Availability

9.0
Constant Contact
90%
4 Ratings
GetResponse
N/A
0 Ratings
Performance

10.0
Constant Contact
100%
4 Ratings
GetResponse
N/A
0 Ratings
Support Rating

10.0
Constant Contact
100%
17 Ratings
GetResponse
N/A
0 Ratings
Online Training

10.0
Constant Contact
100%
1 Rating
GetResponse
N/A
0 Ratings
Implementation Rating

10.0
Constant Contact
100%
9 Ratings
GetResponse
N/A
0 Ratings
Product Scalability

10.0
Constant Contact
100%
1 Rating
GetResponse
N/A
0 Ratings
Likelihood to Recommend
Constant Contact
Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.

Verified User
Employee in Marketing
Oil & Energy Company, 51-200 employeesGetResponse
GetResponse is perfect for small to medium businesses. For a large business, it certainly could be used in some areas. One example would be for clients that are looking to get started with email marketing. I would not expect it to run a business as Salesforce or Keep. However, GetResponse is robust enough and has a solid suite of tools that would serve a medium or small business quite well. And of course, if a company is just looking for an email marketing solution GetResponse would be ideal. And to go even further, depending on the level of service you use, GetResponse has the potential to do things you might have been using separate tools for. Building funnels, the ability to host webinars, building landing pages. It's all there and it is priced very well.
Owner Principal
Montana SEO Services, LLCMarketing & Advertising, 1-10 employees
Pros
Constant Contact
- You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
- Easy to use for folks who are not tech savvy.
- Very quick upload speed for contact lists when compared with other email marketing vendors.
- Easy to customize contact lists.
- Displays much more consistently across different email clients when compared with other email marketing vendors.

Verified User
Analyst in Marketing
Insurance Company, 501-1000 employeesGetResponse
- Email creation—A simple interface and a variety of tools make it easy to create very attractive emails quickly.
- List building—GetResponse is ideal for setting-up and using any number of segmented lists/
- Forms and landing pages—These tools are also fairly strong, however, GetResponse (ironically) does not provide responsive forms for mobile, which I would think would be an urgent problem. They have so far not addressed it.
- Customer support—Customer support via chat and email is strong. It's disappointing the company has pulled the plug on live phone-in support.
Owner
FeldmanCreativeMarketing and Advertising, 1-10 employees
Cons
Constant Contact
- The interface is definitely a bit difficult to use and it takes some getting used to.
- More customization and exporting of html would be awesome.
- They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.

Verified User
Strategist in Marketing
Marketing & Advertising Company, 11-50 employeesGetResponse
- The email editor is kind of a nightmare. Elements don't move or behave how you'd expect, the font choices are limited and pretty lame, adding new elements is difficult or often impossible... the whole thing feels 5+ years outdated. Buggy, slow, and extremely limited in functionality.
- The entire UI feels similarly outdated and slow--just seems like GetResponse hasn't kept up with the curve of the market in terms of performance or aesthetics.
Marketing Project Manager
Brave Girls ClubE-Learning, 1-10 employees
Pricing Details
Constant Contact
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$9.99 per month
Constant Contact Editions & Modules
Edition
Core | $9.991 |
---|---|
Plus | $45.001 |
- per month
Additional Pricing Details
—GetResponse
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$19 per month
GetResponse Editions & Modules
Edition
FREE | $01 |
---|---|
BASIC | $192 |
PLUS | $592 |
PROFESSIONAL | $1192 |
MAX and MAX² | Custom (contact us)3 |
- per month Up to 500 contacts
- per month Up to 1,000 contacts
- per year
Additional Pricing Details
—Likelihood to Renew
Constant Contact
Constant Contact 9.0
Based on 21 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Multimedia Communications Supervisor
Virginia Beach City GovernmentGovernment Administration, 5001-10,000 employees
GetResponse
GetResponse 9.0
Based on 2 answers
As I mentioned before. I believe that the platform is easy to use. Simple and easy process from start to finish. Email efficient and get to the client quickly. Catch errors that would prevent getting to where i need it to go. Overall great experience and would renew without question
Project Manager
GMB DirectOnline Media, 11-50 employees
Usability
Constant Contact
Constant Contact 10.0
Based on 9 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Owner, Consultant
AZ Social Media WizInternet, Myself Only
GetResponse
No score
No answers yet
No answers on this topic
Reliability and Availability
Constant Contact
Constant Contact 9.0
Based on 4 answers
No major problems in sending out the email campaigns and accessing the analytics

Verified User
Manager in Research & Development
Public Policy Company, 11-50 employeesGetResponse
No score
No answers yet
No answers on this topic
Performance
Constant Contact
Constant Contact 10.0
Based on 4 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours

Verified User
Employee in Marketing
Retail Company, 51-200 employeesGetResponse
No score
No answers yet
No answers on this topic
Support Rating
Constant Contact
Constant Contact 10.0
Based on 17 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.

Verified User
Administrative Assistant in Marketing
Real Estate Company, 51-200 employeesGetResponse
No score
No answers yet
No answers on this topic
Implementation Rating
Constant Contact
Constant Contact 10.0
Based on 9 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding

Verified User
Employee in Marketing
Retail Company, 51-200 employeesGetResponse
No score
No answers yet
No answers on this topic
Alternatives Considered
Constant Contact
We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.

Verified User
Contributor in Other
Religious Institutions Company, 10,001+ employeesGetResponse
Not the top of the heap and certainly far from the bottom. GR is arguably one of the best solutions for Home based or small shops. It is out of the box whereas some of the others are not as complete or more difficult to unpack. It lacks some features but over-delivers on others.
Managing Partner
IF Creative, LLCMedia Production, 1-10 employees
Scalability
Constant Contact
Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list

Verified User
Manager in Research & Development
Public Policy Company, 11-50 employeesGetResponse
No score
No answers yet
No answers on this topic
Return on Investment
Constant Contact
- Good email marketing option that we need to expand on
- We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
- Very affordable and we plan in keeping it as a resource
Director of Development
Health Care Center for the HomelessHospital & Health Care, 51-200 employees
GetResponse
- Only negative. They cleaned our entire contact list.
- We had to start over with Get Response. Now that they have forcefully freed us, we'll be redownloading our actual customer and prospect list from our CRM.
- They will not refund us. We paid for a year and they gave us 5 months. So we are also out $5,000.

Verified User
Employee in Marketing
Construction Company, 51-200 employees