What users are saying about

Constant Contact vs GetResponse

Constant Contact
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
720 Ratings
GetResponse
69 Ratings

Constant Contact

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
720 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Based on 720 reviews and ratings

GetResponse

69 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Based on 69 reviews and ratings

Feature Set Ratings

  • GetResponse ranks higher in 2 feature sets: Email & Online Marketing, Reporting & Analytics

Email & Online Marketing

7.7

Constant Contact

77%
8.6

GetResponse

86%
GetResponse ranks higher in 9/9 features
GetResponse ranks higher in 9/9 features

WYSIWYG email editor

7.8
78%
82 Ratings
8.5
85%
20 Ratings

Dynamic content

7.6
76%
82 Ratings
7.9
79%
16 Ratings

Ability to test dynamic content

7.5
75%
81 Ratings
9.0
90%
15 Ratings

Landing pages

7.6
76%
56 Ratings
8.3
83%
15 Ratings

A/B testing

7.4
74%
52 Ratings
9.0
90%
18 Ratings

Mobile optimization

8.0
80%
85 Ratings
8.3
83%
21 Ratings

Email deliverability reporting

8.6
86%
135 Ratings
8.9
89%
41 Ratings

List management

8.4
84%
90 Ratings
9.3
93%
20 Ratings

Triggered drip sequences

6.7
67%
47 Ratings
8.1
81%
17 Ratings

Reporting & Analytics

7.8

Constant Contact

78%
8.2

GetResponse

82%
GetResponse ranks higher in 2/3 features
GetResponse ranks higher in 2/3 features

Dashboards

7.8
78%
87 Ratings
8.8
88%
21 Ratings

Standard reports

8.2
82%
87 Ratings
8.6
86%
20 Ratings

Custom reports

7.5
75%
58 Ratings
7.2
72%
15 Ratings

Pre-Send Testing

8.1

Constant Contact

81%

GetResponse

Feature Set Not Supported
N/A
Constant Contact ranks higher in 8/8 features
Constant Contact ranks higher in 8/8 features

URL Validation

8.4
84%
31 Ratings
N/A
0 Ratings

Link Tracking

8.0
80%
34 Ratings
N/A
0 Ratings

Image Validation

8.2
82%
31 Ratings
N/A
0 Ratings

Inbox Display

8.0
80%
34 Ratings
N/A
0 Ratings

Email Accessibility Tools

8.0
80%
28 Ratings
N/A
0 Ratings

Spelling and Grammar Check

7.8
78%
31 Ratings
N/A
0 Ratings

Spam Testing

7.8
78%
26 Ratings
N/A
0 Ratings

Email Previews

8.6
86%
40 Ratings
N/A
0 Ratings

Attribute Ratings

  • GetResponse is rated higher in 1 area: Likelihood to Recommend
  • Constant Contact and GetResponse are tied in 1 area: Likelihood to Renew

Likelihood to Recommend

8.3

Constant Contact

83%
106 Ratings
8.4

GetResponse

84%
23 Ratings

Likelihood to Renew

9.0

Constant Contact

90%
21 Ratings
9.0

GetResponse

90%
2 Ratings

Usability

10.0

Constant Contact

100%
9 Ratings

GetResponse

N/A
0 Ratings

Availability

9.0

Constant Contact

90%
4 Ratings

GetResponse

N/A
0 Ratings

Performance

10.0

Constant Contact

100%
4 Ratings

GetResponse

N/A
0 Ratings

Support Rating

10.0

Constant Contact

100%
17 Ratings

GetResponse

N/A
0 Ratings

Online Training

10.0

Constant Contact

100%
1 Rating

GetResponse

N/A
0 Ratings

Implementation Rating

10.0

Constant Contact

100%
9 Ratings

GetResponse

N/A
0 Ratings

Product Scalability

10.0

Constant Contact

100%
1 Rating

GetResponse

N/A
0 Ratings

Likelihood to Recommend

Constant Contact

Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 106 answers on this topic

GetResponse

GetResponse is perfect for small to medium businesses. For a large business, it certainly could be used in some areas. One example would be for clients that are looking to get started with email marketing. I would not expect it to run a business as Salesforce or Keep. However, GetResponse is robust enough and has a solid suite of tools that would serve a medium or small business quite well. And of course, if a company is just looking for an email marketing solution GetResponse would be ideal. And to go even further, depending on the level of service you use, GetResponse has the potential to do things you might have been using separate tools for. Building funnels, the ability to host webinars, building landing pages. It's all there and it is priced very well.

Read full review

Jeff Smith | TrustRadius Reviewer
Jeff Smith
View all 23 answers on this topic

Pros

Constant Contact

  • You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
  • Easy to use for folks who are not tech savvy.
  • Very quick upload speed for contact lists when compared with other email marketing vendors.
  • Easy to customize contact lists.
  • Displays much more consistently across different email clients when compared with other email marketing vendors.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 106 answers on this topic

GetResponse

  • Email creation—A simple interface and a variety of tools make it easy to create very attractive emails quickly.
  • List building—GetResponse is ideal for setting-up and using any number of segmented lists/
  • Forms and landing pages—These tools are also fairly strong, however, GetResponse (ironically) does not provide responsive forms for mobile, which I would think would be an urgent problem. They have so far not addressed it.
  • Customer support—Customer support via chat and email is strong. It's disappointing the company has pulled the plug on live phone-in support.

Read full review

Barry Feldman | TrustRadius Reviewer
Barry Feldman
View all 23 answers on this topic

Cons

Constant Contact

  • The interface is definitely a bit difficult to use and it takes some getting used to.
  • More customization and exporting of html would be awesome.
  • They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 106 answers on this topic

GetResponse

  • The email editor is kind of a nightmare. Elements don't move or behave how you'd expect, the font choices are limited and pretty lame, adding new elements is difficult or often impossible... the whole thing feels 5+ years outdated. Buggy, slow, and extremely limited in functionality.
  • The entire UI feels similarly outdated and slow--just seems like GetResponse hasn't kept up with the curve of the market in terms of performance or aesthetics.

Read full review

Brock Ross | TrustRadius Reviewer
Brock Ross
View all 23 answers on this topic

Pricing Details

Constant Contact

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$9.99 per month

Constant Contact Editions & Modules

Edition
Core$9.991
Plus$45.001
  1. per month
Additional Pricing Details
—

GetResponse

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$19 per month

GetResponse Editions & Modules

Edition
FREE$01
BASIC$192
PLUS$592
PROFESSIONAL$1192
MAX and MAX²Custom (contact us)3
  1. per month Up to 500 contacts
  2. per month Up to 1,000 contacts
  3. per year
Additional Pricing Details
—

Likelihood to Renew

Constant Contact

Constant Contact 9.0
Based on 21 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.

Read full review

Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer
Ty Swartz, CPP, USN Ret.
View all 21 answers on this topic

GetResponse

GetResponse 9.0
Based on 2 answers
As I mentioned before. I believe that the platform is easy to use. Simple and easy process from start to finish. Email efficient and get to the client quickly. Catch errors that would prevent getting to where i need it to go. Overall great experience and would renew without question

Read full review

Elizabeth Fishman | TrustRadius Reviewer
Elizabeth Fishman
View all 2 answers on this topic

Usability

Constant Contact

Constant Contact 10.0
Based on 9 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome

Read full review

Giselle Aguiar | TrustRadius Reviewer
Giselle Aguiar
View all 9 answers on this topic

GetResponse

No score
No answers yet
No answers on this topic

Reliability and Availability

Constant Contact

Constant Contact 9.0
Based on 4 answers
No major problems in sending out the email campaigns and accessing the analytics

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 4 answers on this topic

GetResponse

No score
No answers yet
No answers on this topic

Performance

Constant Contact

Constant Contact 10.0
Based on 4 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 4 answers on this topic

GetResponse

No score
No answers yet
No answers on this topic

Support Rating

Constant Contact

Constant Contact 10.0
Based on 17 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 17 answers on this topic

GetResponse

No score
No answers yet
No answers on this topic

Implementation Rating

Constant Contact

Constant Contact 10.0
Based on 9 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 9 answers on this topic

GetResponse

No score
No answers yet
No answers on this topic

Alternatives Considered

Constant Contact

We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 106 answers on this topic

GetResponse

Not the top of the heap and certainly far from the bottom. GR is arguably one of the best solutions for Home based or small shops. It is out of the box whereas some of the others are not as complete or more difficult to unpack. It lacks some features but over-delivers on others.

Read full review

David Faustina | TrustRadius Reviewer
David Faustina
View all 23 answers on this topic

Scalability

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

GetResponse

No score
No answers yet
No answers on this topic

Return on Investment

Constant Contact

  • Good email marketing option that we need to expand on
  • We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
  • Very affordable and we plan in keeping it as a resource

Read full review

Terri Betts | TrustRadius Reviewer
Terri Betts
View all 106 answers on this topic

GetResponse

  • Only negative. They cleaned our entire contact list.
  • We had to start over with Get Response. Now that they have forcefully freed us, we'll be redownloading our actual customer and prospect list from our CRM.
  • They will not refund us. We paid for a year and they gave us 5 months. So we are also out $5,000.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 23 answers on this topic

Add comparison