What users are saying about
582 Ratings
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Score 7.8 out of 100
284 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Constant Contact

I think it really is a great resource for smaller non-profits and those with smaller development/marketing teams. While permission based marketing should provide you with a larger opening percentage, we struggle with that. If someone doesn't sign up, they don't get the emails. In this case, sending it to your contact list outside of Constant Contact is better. But the templates inside Constant Contact offer a better visual result in my opinion. I do not have strong design skills and need the templates.
Terri Betts | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud is well suited for medium to large sized eCommerce platforms (mainly B2C but B2B could work as well) who are looking to streamline their web processes and website functionalities while incorporating multiple departments. If you are a small business and have tighter margins, this may not be the best choice for you as there may not be as many opportunities to utilize all of the CRM's features and you may be at a financial loss because of it. Otherwise, this platform is great for organization and providing a helping hand in your eCommerce roadmap!
Natasha Sandhu | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Constant Contact
8.2
Salesforce Commerce Cloud
WYSIWYG email editor
Constant Contact
7.8
Salesforce Commerce Cloud
Dynamic content
Constant Contact
8.1
Salesforce Commerce Cloud
Ability to test dynamic content
Constant Contact
8.1
Salesforce Commerce Cloud
Landing pages
Constant Contact
8.6
Salesforce Commerce Cloud
A/B testing
Constant Contact
8.3
Salesforce Commerce Cloud
Mobile optimization
Constant Contact
8.2
Salesforce Commerce Cloud
Email deliverability reporting
Constant Contact
8.9
Salesforce Commerce Cloud
List management
Constant Contact
8.9
Salesforce Commerce Cloud
Triggered drip sequences
Constant Contact
6.9
Salesforce Commerce Cloud

Reporting & Analytics

Constant Contact
8.2
Salesforce Commerce Cloud
Dashboards
Constant Contact
7.9
Salesforce Commerce Cloud
Standard reports
Constant Contact
8.5
Salesforce Commerce Cloud
Custom reports
Constant Contact
8.1
Salesforce Commerce Cloud

Pre-Send Testing

Constant Contact
8.6
Salesforce Commerce Cloud
URL Validation
Constant Contact
9.3
Salesforce Commerce Cloud
Link Tracking
Constant Contact
8.1
Salesforce Commerce Cloud
Image Validation
Constant Contact
8.3
Salesforce Commerce Cloud
Inbox Display
Constant Contact
8.6
Salesforce Commerce Cloud
Email Accessibility Tools
Constant Contact
8.3
Salesforce Commerce Cloud
Spelling and Grammar Check
Constant Contact
9.2
Salesforce Commerce Cloud
Spam Testing
Constant Contact
8.0
Salesforce Commerce Cloud
Email Previews
Constant Contact
9.1
Salesforce Commerce Cloud

Online Storefront

Constant Contact
Salesforce Commerce Cloud
7.6
Product catalog & listings
Constant Contact
Salesforce Commerce Cloud
8.2
Product management
Constant Contact
Salesforce Commerce Cloud
7.4
Bulk product upload
Constant Contact
Salesforce Commerce Cloud
7.7
Branding
Constant Contact
Salesforce Commerce Cloud
8.1
Mobile storefront
Constant Contact
Salesforce Commerce Cloud
7.3
Product variations
Constant Contact
Salesforce Commerce Cloud
7.7
Website integration
Constant Contact
Salesforce Commerce Cloud
7.8
Visual customization
Constant Contact
Salesforce Commerce Cloud
7.3
CMS
Constant Contact
Salesforce Commerce Cloud
6.8

Online Shopping Cart

Constant Contact
Salesforce Commerce Cloud
7.9
Abandoned cart recovery
Constant Contact
Salesforce Commerce Cloud
7.6
Checkout user experience
Constant Contact
Salesforce Commerce Cloud
8.1

Online Payment System

Constant Contact
Salesforce Commerce Cloud
8.1
eCommerce security
Constant Contact
Salesforce Commerce Cloud
8.1

eCommerce Marketing

Constant Contact
Salesforce Commerce Cloud
7.9
Promotions & discounts
Constant Contact
Salesforce Commerce Cloud
7.9
Personalized recommendations
Constant Contact
Salesforce Commerce Cloud
8.0
SEO
Constant Contact
Salesforce Commerce Cloud
7.8

eCommerce Business Management

Constant Contact
Salesforce Commerce Cloud
7.3
Multi-site management
Constant Contact
Salesforce Commerce Cloud
7.7
Order processing
Constant Contact
Salesforce Commerce Cloud
7.4
Inventory management
Constant Contact
Salesforce Commerce Cloud
7.5
Shipping
Constant Contact
Salesforce Commerce Cloud
7.2
Custom functionality
Constant Contact
Salesforce Commerce Cloud
6.5

Pros

Constant Contact

  • Importing new emails is extremely fast and easy. This is important because there are times where emails need to be sent out ASAP, so being able to import a new mailing list quickly allows that to happen in a timely manner.
  • Customization of the look and feel of the email. Sending out emails that look the same becomes boring to the recipients, so being able to change the look every time makes it more likely they will engage in the material.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer | TrustRadius Reviewer

Cons

Constant Contact

  • The fee structure is based on the number of contacts, so rather than store all of our email contacts on Constant Contacts, we try to add and delete lists to keep the monthly cost down. This can be slightly tedious for the cost-conscious company.
  • While there is a 60-day free trial, there is no free version for extended use. For the small business, a longer free version during lean months or for further analysis would be helpful.
Jason Carlage | TrustRadius Reviewer

Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet | TrustRadius Reviewer

Likelihood to Renew

Constant Contact

Constant Contact 8.0
Based on 19 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco | TrustRadius Reviewer

Usability

Constant Contact

Constant Contact 8.9
Based on 8 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Giselle Aguiar | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Constant Contact

Constant Contact 9.0
Based on 2 answers
No major problems in sending out the email campaigns and accessing the analytics
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA | TrustRadius Reviewer

Performance

Constant Contact

Constant Contact 10.0
Based on 2 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 2 answers
No answer on this topic is available.

Support Rating

Constant Contact

Constant Contact 3.0
Based on 8 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 6 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk | TrustRadius Reviewer

In-Person Training

Constant Contact

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA | TrustRadius Reviewer

Implementation Rating

Constant Contact

Constant Contact 8.0
Based on 4 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 4 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA | TrustRadius Reviewer

Alternatives Considered

Constant Contact

Constant Contact is the best value for the investment. There are cheaper solutions - but not better. When you want to make a good impression, you want Constant Contact to be your provider (when we see Mailchimp emails we just delete!)
Darcy Knapp, MBA | TrustRadius Reviewer

Salesforce Commerce Cloud

When I think of Salesforce products, I sometimes think of them interchangeably as one big lump. It's hard not to be incredibly immersed in the ecosystem day in and day out and taking advantage of resources like Trailhead. While Microsoft Dynamics compares in quality and offerings, it doesn't offer the same engagement and resources as Salesforce in its communications, social, and marketing, which makes a difference in terms of relevance and help. Commerce Cloud comes with the support you need to succeed and the tools you need to grow. In a high demand consumer world, we need products like this to keep up and get ahead. The minute we catch up, we're behind. Salesforce helps you stay on pace and create the unique and personalized experiences customers everywhere expect.
Anonymous | TrustRadius Reviewer

Scalability

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

No score
No answers yet
No answers on this topic

Return on Investment

Constant Contact

  • We have seen an uptick in fundraising as we are better able to target donors based on how many times they open our email, click on links in the email, etc.
  • We have set up an email campaign for new donors that runs automatically when he or she first donates. This has helped us retain donors and receive additional donations.
  • Constant Contact has freed up some time for our marketing team to work on other projects because once a campaign is created and scheduled, it runs on autopilot.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

  • We wasted so much time trying to get this set up right I can't even fathom the monetary loss outside of our actual cash loss from the purchase.
  • [I recommend you] vet your SF partners, ask for references or similar business customers to call on your own to learn about the company you may be working with.
  • The negative impact was so great we shelved e-commerce and B2B for at least another year. It killed our drive to even want to do it.
Kurt Johansen | TrustRadius Reviewer

Pricing Details

Constant Contact

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Constant Contact Editions & Modules

Edition
Email$20.001
Email Plus$45.001
Pro$195.001
  1. Per Month
Additional Pricing Details

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Commerce Cloud Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Constant Contact
7.9
Salesforce Commerce Cloud
8.0

Likelihood to Renew

Constant Contact
8.0
Salesforce Commerce Cloud
7.8

Usability

Constant Contact
8.9
Salesforce Commerce Cloud
8.0

Reliability and Availability

Constant Contact
9.0
Salesforce Commerce Cloud
8.0

Performance

Constant Contact
10.0
Salesforce Commerce Cloud
9.0

Support Rating

Constant Contact
3.0
Salesforce Commerce Cloud
9.0

In-Person Training

Constant Contact
Salesforce Commerce Cloud
8.0

Online Training

Constant Contact
10.0
Salesforce Commerce Cloud

Implementation Rating

Constant Contact
8.0
Salesforce Commerce Cloud
8.0

Scalability

Constant Contact
10.0
Salesforce Commerce Cloud

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