What users are saying about

Crownpeak DQM vs PlaybookUX

Crownpeak DQM
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
20 Ratings
PlaybookUX
1 Rating

Crownpeak DQM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Based on 20 reviews and ratings

PlaybookUX

1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Based on 1 reviews and ratings

Likelihood to Recommend

Crownpeak DQM

Crownpeak DQM is suited for any organization looking to include automated accessibility as part of its digital compliance program. It is especially well-suited for organizations with multiple websites that need to understand where they are on their automated accessibility journey across different products, project teams, and brands at any given time.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 11 answers on this topic

PlaybookUX

When you are trying to get feedback from users it's great to be able to use PlaybookUX because you don't have to do any of the manual work of conducting research. They take care of all of that for you. Great for companies who are short on time and don't want to do the administrative stuff.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Pros

Crownpeak DQM

  • Ensures quality and consistency of content implementation across distributed teams and markets.
  • Quick and easy content updates across global digital ecosystems.
  • Custom checkpoints to identify, highlight and manage business updates across multiple websites (e.g. product detail, terminology, customer messaging, brand updates)

Read full review

Andy Wood | TrustRadius Reviewer
Andy Wood
View all 11 answers on this topic

PlaybookUX

  • They recruited our demographic.
  • Customer support was awesome.
  • Studies are very easy to set up.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Cons

Crownpeak DQM

  • It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
  • There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
  • Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
  • It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.

Read full review

Charles Adams | TrustRadius Reviewer
Charles Adams
View all 11 answers on this topic

PlaybookUX

  • I wish I could download reports.
  • They didn't have card sorting - I was able to use Trello for this so it was ok.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Usability

Crownpeak DQM

Crownpeak DQM 7.8
Based on 10 answers
To be quite honest I am literally addicted to the tool, over the weekend rescans happen and as soon as I wake up on Saturday, Sunday, and Monday new scores have come in that I love to already take a [peek] at. This is just because the tool is so fun to work with and the dashboards give some great insights directly. The only reason why it doesn't score a full ten is [that] there's no way to go back to the homepage when you're on an individual item page and it's not possible to fully customize the dashboard (I'm now keeping track of past scores [through] a manually filled in Excel).

Read full review

Harrie Vermeulen | TrustRadius Reviewer
Harrie Vermeulen
View all 10 answers on this topic

PlaybookUX

PlaybookUX 9.1
Based on 1 answer
Setting up a study only takes 5 mins. and you can preview a study before sending it out so you don't make any mistakes.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Support Rating

Crownpeak DQM

Crownpeak DQM 8.6
Based on 10 answers
Online support [is] always quick to reply and usually [has] a fix ready and implemented within hours. Regular catch-ups with Account Managers [have] ensured that issues are addressed even more quickly, with the ability to see the results within days following a re-crawl of the sites. Suggestions for improvement are always taken on board.

Read full review

Nick Spragg | TrustRadius Reviewer
Nick Spragg
View all 10 answers on this topic

PlaybookUX

PlaybookUX 9.1
Based on 1 answer
They use intercom so it's very easy to chat them and ask any questions. I really didn't need customer support all that much because it was easy to use but when I did, they were so helpful! They respond to you within minutes and answer any and all questions you have. They actually sent me a video walk though as well.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Alternatives Considered

Crownpeak DQM

Crownpeak Digital Quality Management (DQM) has all the tools in one dashboard for all possible needs of a website to resolve SEO and other issues. Whereas WordPress is more of searching for the right plugin to assist in finding all the issues you might have a need to address.

Read full review

Araceli Carrasco | TrustRadius Reviewer
Araceli Carrasco
View all 11 answers on this topic

PlaybookUX

PlaybookUX is much cheaper than UserTesting.com. They are also easier to use and set up studies than user testing. I liked how simple it was and we could conduct both moderated and unmoderated for very cheap.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Return on Investment

Crownpeak DQM

  • DQM was definitely a positive ROI. We were able to find and fix several issues because of it. This will undoubtedly save us from possible future lawsuits.
  • DQM has gained IT more trust from Legal. They see that we are being proactive when it comes to potential legal issues.
  • DQM has taken some of the guesswork out of development. We can easily identify issues and steps to correct them. It has also given us best practice techniques.

Read full review

Charles Adams | TrustRadius Reviewer
Charles Adams
View all 11 answers on this topic

PlaybookUX

  • We improved our product features before sending it to the development team which allowed us to not waste dev time building the wrong features.
  • We also spent less time conducting the research so we were able to do more research than we would have if we weren't using PlaybookUX.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Screenshots

Pricing Details

Crownpeak DQM

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Crownpeak DQM Editions & Modules

—
Additional Pricing Details
—

PlaybookUX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

PlaybookUX Editions & Modules

Edition
Unmoderated$491
Moderated$1002
Moderated$1503
Bring your own customers$04
  1. per participant
  2. per participant (30 minutes)
  3. per participant (60 minutes)
  4. total
Additional Pricing Details
—

Add comparison