What users are saying about
5 Ratings
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Top Rated
1269 Ratings
5 Ratings
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Score 9 out of 100

UKG Pro

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Top Rated
1269 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Human Resource Management

    CrunchTime!

    Feature Set Not Supported
    N/A
    8.2

    UKG Pro

    82%
    UKG Pro ranks higher in 7/7 features

    Employee demographic data

    N/A
    0 Ratings
    8.8
    88%
    674 Ratings

    Employment history

    N/A
    0 Ratings
    8.4
    84%
    701 Ratings

    Job profiles and administration

    N/A
    0 Ratings
    8.3
    83%
    677 Ratings

    Workflow for transfers, promotions, pay raises, etc.

    N/A
    0 Ratings
    8.1
    81%
    666 Ratings

    Organizational charting

    N/A
    0 Ratings
    7.7
    77%
    590 Ratings

    Organization and location management

    N/A
    0 Ratings
    8.0
    80%
    603 Ratings

    Compliance data (COBRA, OSHA, etc.)

    N/A
    0 Ratings
    7.9
    79%
    475 Ratings

    Payroll Management

    CrunchTime!

    Feature Set Not Supported
    N/A
    8.5

    UKG Pro

    85%
    UKG Pro ranks higher in 7/7 features

    Pay calculation

    N/A
    0 Ratings
    9.0
    90%
    655 Ratings

    Support for external payroll vendors

    N/A
    0 Ratings
    8.4
    84%
    303 Ratings

    Off-cycle/On-Demand payment

    N/A
    0 Ratings
    8.6
    86%
    180 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    8.0
    80%
    596 Ratings

    Direct deposit files

    N/A
    0 Ratings
    9.0
    90%
    649 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    8.5
    85%
    530 Ratings

    Reimbursement management

    N/A
    0 Ratings
    8.0
    80%
    57 Ratings

    Leave and Attendance Management

    CrunchTime!

    Feature Set Not Supported
    N/A
    7.8

    UKG Pro

    78%
    UKG Pro ranks higher in 3/3 features

    Approval workflow

    N/A
    0 Ratings
    8.0
    80%
    465 Ratings

    Balance details

    N/A
    0 Ratings
    7.8
    78%
    488 Ratings

    Annual carry-forward and encashment

    N/A
    0 Ratings
    7.6
    76%
    402 Ratings

    Employee Self Service

    CrunchTime!

    Feature Set Not Supported
    N/A
    8.6

    UKG Pro

    86%
    UKG Pro ranks higher in 5/5 features

    View and generate pay and benefit information

    N/A
    0 Ratings
    8.9
    89%
    713 Ratings

    Update personal information

    N/A
    0 Ratings
    9.0
    90%
    716 Ratings

    View company policy documentation

    N/A
    0 Ratings
    8.7
    87%
    512 Ratings

    Employee recognition

    N/A
    0 Ratings
    7.8
    78%
    259 Ratings

    View job history

    N/A
    0 Ratings
    8.8
    88%
    700 Ratings

    Asset Management

    CrunchTime!

    Feature Set Not Supported
    N/A
    7.2

    UKG Pro

    72%
    UKG Pro ranks higher in 1/1 features

    Tracking of all physical assets

    N/A
    0 Ratings
    7.2
    72%
    175 Ratings

    HR Reporting

    CrunchTime!

    Feature Set Not Supported
    N/A
    7.2

    UKG Pro

    72%
    UKG Pro ranks higher in 3/3 features

    Report builder

    N/A
    0 Ratings
    7.4
    74%
    657 Ratings

    Pre-built reports

    N/A
    0 Ratings
    7.7
    77%
    669 Ratings

    Ability to combine HR data with external data

    N/A
    0 Ratings
    6.6
    66%
    453 Ratings

    Onboarding

    CrunchTime!

    Feature Set Not Supported
    N/A
    8.2

    UKG Pro

    82%
    UKG Pro ranks higher in 2/2 features

    New hire portal

    N/A
    0 Ratings
    8.4
    84%
    503 Ratings

    Manager tracking tools

    N/A
    0 Ratings
    8.1
    81%
    405 Ratings

    Performance and Goals

    CrunchTime!

    Feature Set Not Supported
    N/A
    7.8

    UKG Pro

    78%
    UKG Pro ranks higher in 4/4 features

    Corporate goal setting

    N/A
    0 Ratings
    7.9
    79%
    261 Ratings

    Individual goal setting

    N/A
    0 Ratings
    7.8
    78%
    323 Ratings

    Line-of sight-visibility

    N/A
    0 Ratings
    7.6
    76%
    226 Ratings

    Performance tracking

    N/A
    0 Ratings
    7.7
    77%
    302 Ratings

    Performance Management

    CrunchTime!

    Feature Set Not Supported
    N/A
    8.1

    UKG Pro

    81%
    UKG Pro ranks higher in 5/5 features

    Performance plans

    N/A
    0 Ratings
    8.1
    81%
    370 Ratings

    Performance improvement plans

    N/A
    0 Ratings
    7.8
    78%
    290 Ratings

    Review status tracking

    N/A
    0 Ratings
    8.2
    82%
    392 Ratings

    Review reminders

    N/A
    0 Ratings
    8.1
    81%
    356 Ratings

    Multiple review frequency

    N/A
    0 Ratings
    8.2
    82%
    299 Ratings

    Succession Planning

    CrunchTime!

    Feature Set Not Supported
    N/A
    7.5

    UKG Pro

    75%
    UKG Pro ranks higher in 4/4 features

    Create succession plans/pools

    N/A
    0 Ratings
    7.1
    71%
    137 Ratings

    Candidate ranking

    N/A
    0 Ratings
    7.7
    77%
    143 Ratings

    Candidate search

    N/A
    0 Ratings
    7.7
    77%
    142 Ratings

    Candidate development

    N/A
    0 Ratings
    7.5
    75%
    135 Ratings

    Recruiting / ATS

    CrunchTime!

    Feature Set Not Supported
    N/A
    8.1

    UKG Pro

    81%
    UKG Pro ranks higher in 7/7 features

    Job Requisition Management

    N/A
    0 Ratings
    8.1
    81%
    398 Ratings

    Company Website Posting

    N/A
    0 Ratings
    8.7
    87%
    381 Ratings

    Publish to Social Media

    N/A
    0 Ratings
    8.0
    80%
    302 Ratings

    Job Search Site Posting

    N/A
    0 Ratings
    8.3
    83%
    354 Ratings

    Duplicate Candidate Prevention

    N/A
    0 Ratings
    7.4
    74%
    293 Ratings

    Applicant Tracking

    N/A
    0 Ratings
    8.5
    85%
    382 Ratings

    Notifications and Alerts

    N/A
    0 Ratings
    7.9
    79%
    356 Ratings

    Attribute Ratings

    • CrunchTime! is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    CrunchTime!

    90%
    1 Rating
    8.4

    UKG Pro

    84%
    865 Ratings

    Likelihood to Renew

    CrunchTime!

    N/A
    0 Ratings
    9.7

    UKG Pro

    97%
    189 Ratings

    Usability

    CrunchTime!

    N/A
    0 Ratings
    7.8

    UKG Pro

    78%
    160 Ratings

    Availability

    CrunchTime!

    N/A
    0 Ratings
    9.1

    UKG Pro

    91%
    129 Ratings

    Performance

    CrunchTime!

    N/A
    0 Ratings
    8.4

    UKG Pro

    84%
    479 Ratings

    Support Rating

    CrunchTime!

    N/A
    0 Ratings
    8.1

    UKG Pro

    81%
    781 Ratings

    In-Person Training

    CrunchTime!

    N/A
    0 Ratings
    7.8

    UKG Pro

    78%
    84 Ratings

    Online Training

    CrunchTime!

    N/A
    0 Ratings
    8.4

    UKG Pro

    84%
    197 Ratings

    Implementation Rating

    CrunchTime!

    N/A
    0 Ratings
    8.4

    UKG Pro

    84%
    152 Ratings

    Product Scalability

    CrunchTime!

    N/A
    0 Ratings
    9.0

    UKG Pro

    90%
    90 Ratings

    Likelihood to Recommend

    CrunchTime!

    CrunchTime! is well suited for non-franchised restaurant brands. When you have control of the end-user it makes deployment and use much easier. It is less suited for franchised restaurants because of the inability for the franchiser to require its use. Without end-user interaction some data points are not available. Some of the recent changes in the software have addressed this.
    Scott Scherer | TrustRadius Reviewer

    UKG Pro

    I love that UKG [Pro] is open to new ideas and implementing changes based on client feedback. UKG [Pro] has a very robust reporting and analytic database with BI reporting. [The] platform is setup to handle the full life cycle of employees and is very user-friendly. UKG [Pro] is always upgrading and coming up with new products to enhance [the] user and admin experience.
    Tonia Douglas | TrustRadius Reviewer

    Pros

    CrunchTime!

    • The integration to our Vendors is well done allow us to place orders and monitor vendors for contract compliance.
    • The integration to our POS was simple which allows us to easily exchange data.
    • There update cadence is short and they are always releasing system improvements.
    Scott Scherer | TrustRadius Reviewer

    UKG Pro

    • People Analytics reporting is great - with the Cognos Analytics background to create all types of reporting; from dashboards to simple reporting
    • Employee Self Service - allowing the employee to own their information and providing helpful space for them to maintain it with the web and mobile app
    • Manager Self Service - putting information in Managers' hands in order to get them to make the best decisions on their personnel. The roles that add the My Team menu allow Managers to see Talent, Job, Compensation, and other information for all their folks and also compare to the rest of the team.
    Richard Grossman | TrustRadius Reviewer

    Cons

    CrunchTime!

    • Until recently we were unable to get accurate data from franchisees that are unwilling to use the product. That is changing with some new feature releases.
    Scott Scherer | TrustRadius Reviewer

    UKG Pro

    • From what I've recently seen, some of the new models of time clocks offered by UKG are not as user-friendly as previous models that will soon no longer be supported. We are still waiting on further info on other options/clocks that won't extend the time it takes our hourly employees to enter new time/projects that they are working on.
    Wendy Thompson | TrustRadius Reviewer

    Pricing Details

    CrunchTime!

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    UKG Pro

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    CrunchTime!

    No score
    No answers yet
    No answers on this topic

    UKG Pro

    UKG Pro 9.7
    Based on 189 answers
    We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
    Bailey Thomas | TrustRadius Reviewer

    Usability

    CrunchTime!

    No score
    No answers yet
    No answers on this topic

    UKG Pro

    UKG Pro 7.8
    Based on 160 answers
    There is a lot of functionality that we still have not been able to take advantage of due to getting our system up and running. Customer Service is a little strained at the moment due to the recent M&A's. I expect that things will get better in due time as we become more familiar with the system and customer service improves.
    Chanel M Nelson, MHRM | TrustRadius Reviewer

    Reliability and Availability

    CrunchTime!

    No score
    No answers yet
    No answers on this topic

    UKG Pro

    UKG Pro 9.1
    Based on 129 answers
    I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.
    Juan Osegueda | TrustRadius Reviewer

    Performance

    CrunchTime!

    No score
    No answers yet
    No answers on this topic

    UKG Pro

    UKG Pro 8.4
    Based on 479 answers
    Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
    Christi Wehby | TrustRadius Reviewer

    Support Rating

    CrunchTime!

    No score
    No answers yet
    No answers on this topic

    UKG Pro

    UKG Pro 8.1
    Based on 781 answers
    Support is quick to respond and helpful when you don't understand how to use or implement their response. They are great at following up and checking in as well as escalating cases when they are more urgent and need more attention.
    Jeremy Johnson | TrustRadius Reviewer

    In-Person Training

    CrunchTime!

    No score
    No answers yet
    No answers on this topic

    UKG Pro

    UKG Pro 7.8
    Based on 84 answers
    I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
    Rachel Russ | TrustRadius Reviewer

    Online Training

    CrunchTime!

    No score
    No answers yet
    No answers on this topic

    UKG Pro

    UKG Pro 8.4
    Based on 197 answers
    I love that it's free and flexible. Some of it could have a little more hands-on and have trainers that can answer different scenarios. If the trainer has not been a user, they may not always be able to relate. In most cases they do a great job at answering questions.
    Judy Frank | TrustRadius Reviewer

    Implementation Rating

    CrunchTime!

    No score
    No answers yet
    No answers on this topic

    UKG Pro

    UKG Pro 8.4
    Based on 152 answers
    Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
    Jack Klott, SHRM-SCP | TrustRadius Reviewer

    Alternatives Considered

    CrunchTime!

    We selected CrunchTime! many years ago because they were a relatively small company with a good product. We have grown with them. We have looked at competitors over the years and have not found a company that we would consider switching to.
    Scott Scherer | TrustRadius Reviewer

    UKG Pro

    UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either close to or less than the others so the cost/benefit FAR outweighed the competitors.
    Aaron White | TrustRadius Reviewer

    Scalability

    Return on Investment

    CrunchTime!

    • The software has allowed us to maintain consistency of our products while helping to keep food cost down.
    • The software has allowed us to maintain quality and determine which stores are not properly executing our recipes which allows us to do customized training.
    Scott Scherer | TrustRadius Reviewer

    UKG Pro

    • UKG has many great features that help streamline our processes and help us to better manage our time. We are excited to be adding the case management and file management this year and our hope is this will benefit all departments.
    Victoria Tourangeau | TrustRadius Reviewer

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