Culture Amp vs. SurveyMonkey

Culture Amp is a great tool for employee surveys, and has been able to scale with us for 5+ years. It's customizable and helps provide rich data on how employees are feeling so that we can continue to use that feedback to improving our company culture quarter over quarter.

Incentivized

SurveyMonkey is best suited for you if you find that you are creating multiple survey regularly. It offers a variety of questions and options and is a well-rounded surveying tool. It is not best if you do not create surveys often, typically use the same survey, or looking for software to create quizzes or assessments. Also, if you are easily overwhelmed by too many options, this may not be the tool for you.

• Provides survey templates with benchmark data from all other users, grouped by industry and company size.
• Very user-friendly analytics of the post-survey results- easy to apply filers, graphs, charts, heat maps, great visuals. The data and charts are also very easy to extract in several different formats such as Excel, PDF, and CSV.
• Extremely easy to share results with leaders/managers, apply security permissions for only parts of the data if you don't want to share full company results.
• They also have a library with very helpful/guided PowerPoint and storytelling templates for preparing a high-level overview of results and presentations.

Incentivized

• SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey.
• I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few.
• The surveys are very easy to share. You can import a large list of email addresses or free type just a few.
• I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user.

Incentivized

• For some reason, you need to sign in every time you reopen the browser
• It would be nice to have a notebook section where I can follow up on the courses I'm undergoing and the tools I'm learning, and to be able to share that progress with colleagues and on social media
• If it incorporates all the organization, Culture Amp could offer a culture map so strategic improvements can be made for the organization

Incentivized

• Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side.
• It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers.
• As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys.

Incentivized

Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too.

So I would give it a 10 once it is integrated, but because the integration was a challenge and I found the customer service to not be concierge level enough, I would have to lower it to an 8 for that reason.

Incentivized

SurveyMonkey should suffice for most simple use cases to collect responses or feedback from clients. The templates that they offer are helpful as well as the guidance on question formulation. If you just need a stand alone software to distribute and collect surveys, then SurveyMonkey will meet your needs.

Incentivized

still to many limitations for more complex surveys --skips, filtered questions, etc.

I haven’t used the support function yet, but I have had colleagues that have and the issues they’ve faced have been resolved super quickly. They also have said the support people they have come in contact with have been extremely friendly. Those two things are what made me choose my rating

Incentivized

Implementation not required.

I've used other products like IBM Kenexa as well as about 10 different engagement surveys. I've also used things like SurveyMonkey and Microsoft Forms and Culture Amp for companies that want to make decisions using better data. I would say Culture Amp was far and away better. Culture Amp stacks up and blows the competition away with the level of data you can dig into without being able to see what individuals set.

Incentivized

Building forms on SurveyMonkey is much easier and prettier than it is with HubSpot CRM, although I love that form responses map to our contact properties in HubSpot. Google Forms is less professional and clean looking and feeling than SurveyMonkey. I wouldn't want to put a Google form in front of a client or important stakeholder. But Google Forms is very quick and easy to pull together with a single, universal, short, sharable respondent link which is great for answers you need know. Plus the data integration/export to sheets is seamless and easy.

Incentivized

• Much easier, faster process for performance evaluations
• Feedback from our first engagement survey informed some initiatives that have fostered a more positive, inclusive culture at our company.
• Feedback from our COVID survey informed initiatives that helped keep our staff more comfortable and increased their trust in our leadership.

Incentivized

• It helped to determine if our business was going to switch to a new payroll software based on the employee feedback of whether one of its main features would actually be wanted or not.
• It helps to improve individual instructor's classes based on survey feedback from our clients.
• It helped us to gauge the interest in whether or not a pool of people wanted to become instructors.

Incentivized