Custify vs. Freshchat
Custify vs. Freshchat
Product | Rating | Most Used By | Product Summary | Starting Price |
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Custify | Small Businesses (1-50 employees) | Custify is a customer success platform designed for B2B SaaS businesses. It helps users better meet customers' needs, reduce churn and increase lifetime value. The user can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in its dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has… | N/A | |
Freshchat | N/A | A solution to engage customers with smarter conversations on any channel, designed so support, marketing, sales, and even bots to have conversations at scale with customers. | $23 per month per user |
Custify | Freshchat | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Custify | Freshchat | |
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Top Pros | No answers on this topic | |
Top Cons |
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Security |
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Platform & Infrastructure |
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Customer Data Extraction / Integration |
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Customer Success Management |
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CSM Reporting & Analytics |
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Chat Analytics and Reports |
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Custify | Freshchat | |
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Small Businesses | Intercom Score 8.7 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Custify | Freshchat | |
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Likelihood to Recommend | 9.0 (11 ratings) | 9.0 (25 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (2 ratings) |
Usability | 9.0 (2 ratings) | 9.0 (1 ratings) |
Support Rating | 9.0 (2 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (1 ratings) |
Custify | Freshchat | |
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Likelihood to Recommend | Custify | Freshworks Inc |
Pros | Custify | Freshworks Inc |
Cons | Custify | Freshworks Inc |
Likelihood to Renew | Custify No answers on this topic | Freshworks Inc |
Usability | Custify | Freshworks Inc |
Support Rating | Custify | Freshworks Inc |
Implementation Rating | Custify No answers on this topic | Freshworks Inc |
Alternatives Considered | Custify | Freshworks Inc |
Return on Investment | Custify | Freshworks Inc |
ScreenShots | Custify Screenshots |