What users are saying about
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112 Ratings
3 Ratings

DemandTools

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112 Ratings
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Score 8.7 out of 100
3 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

DemandTools

With a few small exceptions, DemandTools does everything that Apex Data Loader and Workbench do for uploading and updating records and does it with an easier-to-learn, feature-rich, guided interface. (And no annoying package installs like the Apex loader.) It doesn't handle querying of deleted records (at least that I am aware of), though it's the only tool I use for batch restoring of RecordIDs if you have them archived or if you query them from Apex Data Loader. I don't use the duplicate management features personally, but our organization uses them extensively on a daily basis.
Brian Degon | TrustRadius Reviewer

HoneyBook

Because HoneyBook is so easy to use and set up, I would definitely recommend HoneyBook to a new small business owner who is looking to collect general client information and manage clients. I would not recommend HoneyBook to a larger company or really anyone that as a standard books more than 1 event on a day (the system sees that as a conflict and sends error messages). Anyone that wants to really make use of data should not use HoneyBook as that's not what this system is designed for.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

DemandTools
HoneyBook
9.3
Customer data management / contact management
DemandTools
HoneyBook
8.0
Workflow management
DemandTools
HoneyBook
8.0
Opportunity management
DemandTools
HoneyBook
9.0
Integration with email client (e.g., Outlook or Gmail)
DemandTools
HoneyBook
10.0
Contract management
DemandTools
HoneyBook
10.0
Quote & order management
DemandTools
HoneyBook
10.0
Interaction tracking
DemandTools
HoneyBook
10.0

Customer Service & Support

DemandTools
HoneyBook
9.8
Case management
DemandTools
HoneyBook
9.5
Help desk management
DemandTools
HoneyBook
10.0

Marketing Automation

DemandTools
HoneyBook
10.0
Lead management
DemandTools
HoneyBook
10.0

CRM Project Management

DemandTools
HoneyBook
9.0
Task management
DemandTools
HoneyBook
10.0
Billing and invoicing management
DemandTools
HoneyBook
9.0
Reporting
DemandTools
HoneyBook
8.0

CRM Reporting & Analytics

DemandTools
HoneyBook
6.0
Customizable reports
DemandTools
HoneyBook
6.0

Customization

DemandTools
HoneyBook
9.5
Custom fields
DemandTools
HoneyBook
9.5
Custom objects
DemandTools
HoneyBook
9.5

Security

DemandTools
HoneyBook
9.5
Single sign-on capability
DemandTools
HoneyBook
10.0
Role-based user permissions
DemandTools
HoneyBook
9.0

Platform

DemandTools
HoneyBook
7.5
Mobile access
DemandTools
HoneyBook
7.5

Pros

DemandTools

  • Report/Find IDs is the hidden gem of DemandTools. It is basically a super fast vlookup against your entire database. Easily add data to a report or find the records that match a list. I used this feature extensively when migrating data to a new org to do a compare numbers.
  • Data export by object is so easy and the ability to pull data from any related object is powerful. I find myself using data export more then running reports in SF because it's so much faster and hugely flexible.
  • Every module has clear steps and in-line help.
Laura Straub | TrustRadius Reviewer

HoneyBook

  • Task reminders for leads and clients.
  • Automated emails based on workflow assignments.
Kristin Cole | TrustRadius Reviewer

Cons

DemandTools

  • Cannot run on Mac (we have to do all work through a VM which often involves transferring files back and forth and causes issues with scheduled jobs).
  • My Marketing counterpart has expressed concerns over functionality (has had issues with scheduled jobs, the title normalization, and is looking at similar platforms that also allow for lead routing).
  • UI while functional is inferior to many other platforms I've reviewed. I've used DemandTools for many years at my past company, so I've not had issues but it's been difficult for my counterpart to adapt to the interface.
Anonymous | TrustRadius Reviewer

HoneyBook

  • The inability to export client data is ultimately what led us to switch to another CRM. It was great to be able to see all client project information within the specific project, but we needed everything from contracts, to general client data to form submissions and questionnaires to ALL be exportable data and that was not an option. All information only lived in HoneyBook.
  • HoneyBook's forms were beautiful but I wish they would have been able to link to SurveyMonkey or Zapier to allow for more integrations. We might not have switched to another platform had that been the case.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

DemandTools

DemandTools 7.7
Based on 12 answers
It's a great product. The only thing that holds us back is it was frustrating working with their sales team. We also don't like that when Validity purchased DemandTools they immediately started charging us quite a bit while it had been free for non-profit users when CRMFusion owned it. They also don't let you buy it for just 1 or 2 seats, you have to pay, I believe, in batches of 100 seats.
Anonymous | TrustRadius Reviewer

HoneyBook

No score
No answers yet
No answers on this topic

Usability

DemandTools

DemandTools 7.3
Based on 5 answers
Allows for control in uploading lists, saved processes for checking duplicate records.

Allows for backup files and quick reverts if something goes wrong.

Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.

Automated processes for set and forget hygiene tasks
Anonymous | TrustRadius Reviewer

HoneyBook

No score
No answers yet
No answers on this topic

Reliability and Availability

DemandTools

DemandTools 8.2
Based on 1 answer
have not had any issues
Anonymous | TrustRadius Reviewer

HoneyBook

No score
No answers yet
No answers on this topic

Performance

DemandTools

DemandTools 5.5
Based on 2 answers
DemandTools is a bit clunky and slow at times
Anonymous | TrustRadius Reviewer

HoneyBook

No score
No answers yet
No answers on this topic

Support Rating

DemandTools

DemandTools 9.0
Based on 10 answers
Support can be slow so do not expect quick turn for urgent issues.
Help for specific queries not not there. Product tech support is offered. It would be great if query support, even if paid, was offered
The training webinars help with the basics but not much if you need advanced functionality.
Anonymous | TrustRadius Reviewer

HoneyBook

No score
No answers yet
No answers on this topic

Online Training

DemandTools

DemandTools 8.5
Based on 2 answers
The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.
Steven Steier | TrustRadius Reviewer

HoneyBook

No score
No answers yet
No answers on this topic

Implementation Rating

DemandTools

DemandTools 5.0
Based on 8 answers
I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.
Steven Steier | TrustRadius Reviewer

HoneyBook

No score
No answers yet
No answers on this topic

Alternatives Considered

DemandTools

It has been years since we looked at other tools, and while I know we reviewed four different solutions when we picked Demand Tools, it has been so long I don't remember who. We are so happy with the product, we have not gone to search for any other alternatives since we started using it over 5 years ago.
Anonymous | TrustRadius Reviewer

HoneyBook

We researched many other CRM programs before choosing HoneyBook (including Dubsado, DJ Event Planner, Zoho, Salesforce, and Intellivent). HoneyBook had the best offerings for the best price and has been a successful solution to our needs. The task management, pipeline, and task management for clients are unmatched and very easy to use. We were able to customize all of our emails, brochures, and contracts to match our brand and provide a streamlined experience for our clients. HoneyBook has also been excellent at continually improving the platform and having new releases on a consistent basis. Even if the software doesn't have all the things I need (we have worked through some kinks along the way due to our company size), they are constantly growing and improving. I have also received excellent customer service from everyone at HoneyBook even though I have been demanding at times. These are the reasons I have stayed with HoneyBook even though there are a couple of improvements to the system (related to team functionality and reporting) that we are waiting for. I would recommend this software to anyone in my industry!
Kristin Cole | TrustRadius Reviewer

Scalability

DemandTools

DemandTools 5.5
Based on 1 answer
it has worked just fine for our purposes, but I can not speak to its scalability
Anonymous | TrustRadius Reviewer

HoneyBook

No score
No answers yet
No answers on this topic

Return on Investment

DemandTools

  • Time saving: It can get the jobs done quicker than human processing can.
  • Increased office productivity: Not having people doing these data changes means they can focus on other work while DemandTools is running.
  • Makes repeating complex tasks easy: DemandTools makes it easy to save a configuration so that a less tech-savvy staff member can run a complex data update on a routine basis, with minimal support needed from tech staff.
Anonymous | TrustRadius Reviewer

HoneyBook

  • HoneyBook was very cost effective which was great for ROI!
  • HoneyBook was easy to use which made for a quick employee on-boarding for new team members.
  • HoneyBook had some features that were not available on the platform that are considered standard for any other CRM such as data pull, platform integrations, and customization options.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

DemandTools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

DemandTools Editions & Modules

Additional Pricing Details

HoneyBook

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HoneyBook Editions & Modules

Edition
HoneyBook Yearly$4001
HoneyBook Monthly$402
  1. Year
  2. Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

DemandTools
8.7
HoneyBook
9.0

Likelihood to Renew

DemandTools
7.7
HoneyBook

Usability

DemandTools
7.3
HoneyBook

Reliability and Availability

DemandTools
8.2
HoneyBook

Performance

DemandTools
5.5
HoneyBook

Support Rating

DemandTools
9.0
HoneyBook

Online Training

DemandTools
8.5
HoneyBook

Implementation Rating

DemandTools
5.0
HoneyBook

Scalability

DemandTools
5.5
HoneyBook

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