Deputy vs. NICE CXone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Deputy
Score 8.6 out of 10
Small Businesses (1-50 employees)
Deputy is a web-based workforce manager solution. Deputy is designed to help users simplify their scheduling, timesheets, tasking, employee communication and administrative tasks. It includes various apps and one click payroll integration that aim to make workforce management easier. The Deputy platform enables users to schedule in line with demand, prepare accurate payroll, and communicate more clearly. Deputy streamlines employee admin, so teams can focus on what…
$2.50
per user
NICE CXone
Score 8.0 out of 10
N/A
NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics.
$71
per month
Pricing
DeputyNICE CXone
Editions & Modules
Scheduling Only
$2.50
per user
Scheduling, Time and Attendance
$4.50
per user
Enterprise
Custom pricing for enterprise clients
per user
No answers on this topic
Offerings
Pricing Offerings
DeputyNICE CXone
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
DeputyNICE CXone
Considered Both Products
Deputy
Chose Deputy
Deputy allows for a more personalized user experience than Kronos. Notifies workers of their personal schedule for the following weeks (input by a manager). It allows users to view the work schedule of others on their team for that day, which can enable shift-swapping requests …
NICE CXone

No answer on this topic

Top Pros
Top Cons
Features
DeputyNICE CXone
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Deputy
-
Ratings
NICE CXone
8.2
545 Ratings
2% below category average
Agent dashboard00 Ratings8.7525 Ratings
Validate callers00 Ratings8.3443 Ratings
Outbound response00 Ratings9.0462 Ratings
Call forwarding00 Ratings7.9418 Ratings
Click-to-call (CTC)00 Ratings8.2380 Ratings
Warm transfer00 Ratings8.5498 Ratings
Predictive dialing00 Ratings8.3301 Ratings
Interactive voice response00 Ratings8.8350 Ratings
REST APIs00 Ratings6.3283 Ratings
Call scripts00 Ratings6.3301 Ratings
Call tracking00 Ratings8.4479 Ratings
Multichannel integration00 Ratings8.3341 Ratings
CRM software integration00 Ratings9.2340 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Deputy
-
Ratings
NICE CXone
8.0
523 Ratings
3% below category average
Inbound call routing00 Ratings8.1483 Ratings
Omnichannel inbound routing00 Ratings7.9352 Ratings
Recording00 Ratings8.4465 Ratings
Quality management00 Ratings7.6450 Ratings
Call analytics00 Ratings8.3458 Ratings
Historical reporting00 Ratings8.6449 Ratings
Live reporting00 Ratings8.3435 Ratings
Customer surveys00 Ratings6.2279 Ratings
Customer interaction analytics00 Ratings8.2297 Ratings
Best Alternatives
DeputyNICE CXone
Small Businesses
When I Work
When I Work
Score 8.8 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Enterprises
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 8.0 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DeputyNICE CXone
Likelihood to Recommend
8.8
(408 ratings)
8.4
(576 ratings)
Likelihood to Renew
8.8
(46 ratings)
9.1
(24 ratings)
Usability
8.7
(404 ratings)
8.4
(550 ratings)
Availability
9.5
(5 ratings)
3.7
(7 ratings)
Performance
9.2
(5 ratings)
9.2
(7 ratings)
Support Rating
8.4
(30 ratings)
8.1
(5 ratings)
In-Person Training
10.0
(1 ratings)
3.1
(4 ratings)
Online Training
10.0
(2 ratings)
7.0
(5 ratings)
Implementation Rating
8.3
(398 ratings)
8.0
(8 ratings)
Configurability
7.8
(6 ratings)
7.0
(4 ratings)
Ease of integration
6.7
(3 ratings)
7.1
(4 ratings)
Product Scalability
9.3
(5 ratings)
6.7
(7 ratings)
Vendor post-sale
9.0
(5 ratings)
4.4
(5 ratings)
Vendor pre-sale
8.8
(5 ratings)
4.4
(5 ratings)
User Testimonials
DeputyNICE CXone
Likelihood to Recommend
Deputy
[My own feeling on the subject is] that large teams will probably enjoy the features much more than a smaller team. [In my opinion] I would not have signed up with Deputy had it not been for the integration with my payroll provider. [From my point of view] the cost is not worth it for a small team. [I've found] it has a lot of features geared towards big teams and those are not things you can "opt-out" of from a cost/tier standpoint [as far as I'm concerned].
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NICE Systems
CXone's
workforce management features enable optimized scheduling, skill-based routing,
and real-time monitoring, ensuring that suitable agents can promptly handle inquiries. This improves first-call resolution rates and
reduces customer wait times, increasing customer loyalty and
retention.



By leveraging NICE CXone, we've been able to streamline operations, improve agent
performance, and deliver exceptional customer experiences at scale. As with almost anything in life, it is not always best to implement or purchase new products as soon as they are released. It has been noted that there may be bugs to be worked out, or a lack of ability to support a new product fully in the beginning has been noticed.
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Pros
Deputy
  • Employee Scheduling - So straightforward and easy to use! Love the copy & past feature!
  • Timekeeping - the App & Kiosk are perfect for employees to clock in and out in a matter of seconds
  • Company Communication - the Newsfeed feature makes it easy to keep everyone up to date on company announcements
  • Task Management - simple to use task lists help keep my team organized
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NICE Systems
  • We can restrict the access for agents in this so that easily restrict them to avoid from the mistakes
  • The managers can easily setup a schedule via HOO for Holidays and during emergency which is more helpful.
  • The studio is more friendly with action items instead of coding, also the help option is very handy and easy to understand.
  • The call trace is more helpful and exact view of how the call process and it's very helpful for troubleshooting
  • Reporting is very easy and helpful.
  • Dashboard is awesome, no word to describe it
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Cons
Deputy
  • Integration with various point of sale systems to pull sales data vs. scheduled and/or worked hours.
  • Ability to "re-invite, " change a password or fix an employee-level account if they didn't set things up correctly.
  • An easier way of loading all holidays or facility closure dates for the year. e.g. Google reminds you, Are you open for Thanksgiving this year?
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NICE Systems
  • There can be changes in interface of the app, however it's still very good
  • I would appreciete detailed web page with all necessary information, but when I need anything, the customer support is very quick and provide all the information
  • Hardly to find any other :)
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Likelihood to Renew
Deputy
The basic functionality and overall efficiency it provides is enough to renew. I still would like to see improvements in reporting and leave management, but overall it is absolutely worth it to have the program. I especially like having remote access and supervisors scheduling and approving time sheets of employees
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NICE Systems
Nice made it possible for employees to work from anywhere with access to the internet, it made it possible to extract data from contacts in a very thorough way. In addition, the meticaes can be fully customized and the day-to-day monitoring of the operation is more visible.With nice, contacts with clients abroad became easier.
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Usability
Deputy
Deputy is user-friendly and easy to understand for users with basic to moderate computer knowledge. The Employee is simple and easy for employees to understand. Employees get push notifications when shifts are scheduled and can clock in and out easily directly from the phone or kiosk, or using the website. The only challenge we’ve had is the ability for management to assign leave to employees who have not yet requested time off.
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NICE Systems
Things could be improved, such as call history and a user-friendly UI. Besides that, it was a great way to track and manage our team remotely, which changed the game for us post-covid. Everything else was pretty simple to use whether it was answering calls, dialing a customer, or leaving a voicemail. Overall, everything is very straightforward.
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Reliability and Availability
Deputy
We have never had a problem with deputy being unavailable
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NICE Systems
NICE inContact CXone is available when you need it. I have been using it for about a year and I have never suffered any issues that caused my not to have access to the product. If there are updates, they must be downloaded and install in the background because I do not see them
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Performance
Deputy
Everything is quick and easy
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NICE Systems
NICE inContact CXone performs very well even on old computers that are limited in resources. I use a older computer with limited memory and it seems to handle NICE inContact CXone very well in most cases. There will be times when it acts up for whatever reason bust over ninety percent of the time.
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Support Rating
Deputy
Every time I have contacted support they have answered my question within the hour and solved every problem we have had. They follow up to make sure we are satisfied with our results which has been great when we are busy and get distracted
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NICE Systems
inContact only allows specific users to contact them for support. Even though I use the product daily and it accounts for a large amount of my workload, I still have to contact an authorized user to create an incident. These users are managers and their schedules are very busy. This can result in delays in incidents being opened and resolved.
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In-Person Training
Deputy
It was super easy and quick
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NICE Systems
We did not have face-to-face training and I believe that there was no mistake by nice, as the system was acquired amidst the pandemic and social restrictions.
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Online Training
Deputy
Did a great job of getting us up to speed with their online documentation.
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NICE Systems
I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.I would rate 10, since the explanations were far enough to catch all the usabilities.
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Implementation Rating
Deputy
It took me a bit to get all my staff input from our previous scheduling software. However, once all the information was there, everything went smoothly and we were able to start implementing Deputy right away. It did not take long to train my staff and have them comfortable with using the system.
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NICE Systems
In spite of not having a relevant participation in the implementation process, I understand that the main insights are, internal tests before presenting to the final customer, this avoids the highest delay in the acquisition process, such as more frequent errors, tests that may mitigate the errors at the time of implementation.
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Alternatives Considered
Deputy
For years we used TimeTrax systems but they were hard to use and required manual downloads of punches, networked setups, and we needed separate setups for each location. When evaluating cloud-based solutions we first tried TSheets, but the higher cost and lack of features made us choose Deputy. Our main complaint about the actual TSheets system was the IPads did not store punches when it first launched so if you lost internet it couldn't store the punches. When we were evaluating the system they were building a police station next door that resulted in intermittent internet outages and the kiosk app basically became a brick until the internet came back on.
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NICE Systems
When it comes to this specific situation (cell centers) NICE definitely has an ADP beat. The analytics, scheduling, and forecasts are extremely well-tailored for this situation. ADP has a more comprehensive solution in my opinion - I feel their UI and mobile app are also more user-friendly. But in terms of performance management functionality, NICE has a more robust system and is able to create additional metrics if we need them When I used ADP there were no custom options available.
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Scalability
Deputy
We have gone from using deputy simply to schedule a couple of members of staff on coffee shop shifts, to also scheduling staff in the retail unit part of our business, to now also scheduling team days and having remote working staff start on schedule shifts to track their working hours.
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NICE Systems
I rated 10, because Nice CX one is very much functional. You can simply acess it by website Nice, in any navigator, desktop, notebook or mobile, so you can in a fast way run on every departament of the company.
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Return on Investment
Deputy
  • Hundreds of man-hours saved monthly that previously was spent on recording hours work.
  • Holiday management is very clear and support fair treatment of staff.
  • The 100% accuracy of timesheets is amazing. Once approved thousands of timesheets just land in our payroll system thanks to the export/import functions.
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NICE Systems
  • We were able to close deals and sales to clients more effectively!
  • It is much easier for us to reach the client even if it's an International number.
  • Nice CXone has helped us a lot to communicate better with our clients.
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ScreenShots

Deputy Screenshots

Screenshot of Manage your business from your pocket.  See who is currently on the clock and who is late.Screenshot of What if someone doesn't show up for a shift? Find a replacement from your phone in seconds!Screenshot of Enterprise level experience in an elegantly designed iPad app.

NICE CXone Screenshots

Screenshot of Agent DashboardScreenshot of Interaction AnalyticsScreenshot of Performance ManagementScreenshot of Workforce ManagementScreenshot of Studio