What users are saying about
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Top Rated
244 Ratings
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Top Rated
2561 Ratings

DiscoverOrg

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Top Rated
244 Ratings
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Score 8 out of 100

Salesforce

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Top Rated
2561 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

DiscoverOrg

DiscoverOrg is very well suited for the job I currently am functioning in. I pull specifically targeted lists from a form that our partners complete. These forms include specific audience metrics that I'm able to pull from DiscoverOrg. In pulling these lists, I am able to target the specific audience that my clients are trying to reach, therefore pleasing both those who receive the information (b/c they are looking for this info) and my clients who are looking to distribute their assets.
Maureen C. McInerney | TrustRadius Reviewer

Salesforce

I'd be likely to recommend Salesforce to anyone who has time or resources to develop the system to meet their needs - or to hire that out to another firm. Salesforce is a HUGE tool that comes as a blank slate. and not appropriate for any firm that cannot have a near full time support person or developer.
Jeff Fralick | TrustRadius Reviewer

Feature Rating Comparison

Prospecting

DiscoverOrg
8.0
Salesforce
Advanced search
DiscoverOrg
8.2
Salesforce
Identification of new leads
DiscoverOrg
7.8
Salesforce
List quality
DiscoverOrg
8.0
Salesforce
List upload/download
DiscoverOrg
8.0
Salesforce
Ideal customer targeting
DiscoverOrg
8.0
Salesforce
Load time/data access
DiscoverOrg
8.1
Salesforce

Sales Intelligence Data Standards

DiscoverOrg
8.1
Salesforce
Contact information
DiscoverOrg
7.9
Salesforce
Company information
DiscoverOrg
8.1
Salesforce
Industry information
DiscoverOrg
8.2
Salesforce

Data Augmentation & Lead Qualification

DiscoverOrg
7.8
Salesforce
Lead qualification process
DiscoverOrg
7.7
Salesforce
Smart lists and recommendations
DiscoverOrg
7.4
Salesforce
Salesforce integration
DiscoverOrg
8.2
Salesforce
Company/business profiles
DiscoverOrg
8.0
Salesforce
Alerts and reminders
DiscoverOrg
7.6
Salesforce
Data hygiene
DiscoverOrg
7.6
Salesforce
Automatic data refresh
DiscoverOrg
7.6
Salesforce
Tags
DiscoverOrg
7.5
Salesforce
Filters and segmentation
DiscoverOrg
8.4
Salesforce

Sales Intelligence Email Features

DiscoverOrg
7.4
Salesforce
Sales email templates
DiscoverOrg
7.7
Salesforce
Append emails to records
DiscoverOrg
7.2
Salesforce

Sales Force Automation

DiscoverOrg
Salesforce
8.3
Customer data management / contact management
DiscoverOrg
Salesforce
9.1
Workflow management
DiscoverOrg
Salesforce
8.1
Territory management
DiscoverOrg
Salesforce
8.1
Opportunity management
DiscoverOrg
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
DiscoverOrg
Salesforce
8.3
Contract management
DiscoverOrg
Salesforce
8.3
Quote & order management
DiscoverOrg
Salesforce
7.7
Interaction tracking
DiscoverOrg
Salesforce
8.6
Channel / partner relationship management
DiscoverOrg
Salesforce
8.0

Customer Service & Support

DiscoverOrg
Salesforce
8.5
Case management
DiscoverOrg
Salesforce
9.0
Call center management
DiscoverOrg
Salesforce
8.4
Help desk management
DiscoverOrg
Salesforce
8.3

Marketing Automation

DiscoverOrg
Salesforce
8.2
Lead management
DiscoverOrg
Salesforce
8.3
Email marketing
DiscoverOrg
Salesforce
8.1

CRM Project Management

DiscoverOrg
Salesforce
8.0
Task management
DiscoverOrg
Salesforce
8.4
Billing and invoicing management
DiscoverOrg
Salesforce
6.7
Reporting
DiscoverOrg
Salesforce
8.8

CRM Reporting & Analytics

DiscoverOrg
Salesforce
8.8
Forecasting
DiscoverOrg
Salesforce
8.5
Pipeline visualization
DiscoverOrg
Salesforce
8.9
Customizable reports
DiscoverOrg
Salesforce
9.1

Customization

DiscoverOrg
Salesforce
8.7
Custom fields
DiscoverOrg
Salesforce
8.7
Custom objects
DiscoverOrg
Salesforce
8.8
Scripting environment
DiscoverOrg
Salesforce
8.3
API for custom integration
DiscoverOrg
Salesforce
8.8

Security

DiscoverOrg
Salesforce
8.9
Single sign-on capability
DiscoverOrg
Salesforce
8.8
Role-based user permissions
DiscoverOrg
Salesforce
8.9

Social CRM

DiscoverOrg
Salesforce
8.2
Social data
DiscoverOrg
Salesforce
8.2
Social engagement
DiscoverOrg
Salesforce
8.1

Integrations with 3rd-party Software

DiscoverOrg
Salesforce
8.3
Marketing automation
DiscoverOrg
Salesforce
8.5
Compensation management
DiscoverOrg
Salesforce
8.2

Platform

DiscoverOrg
Salesforce
8.0
Mobile access
DiscoverOrg
Salesforce
8.0

Pros

DiscoverOrg

  • Prospecting Lists/Lead Gen - Discover Org does this very well because of it's ability to provide current information (email/phone) on an individual at a company. It's easy to segment & drill down by categories - to find the right targets to reach out to.
  • Insights - DiscoverOrg is great at providing insights or "scopes" on prospects as well. Meaning it will show who is handling what project (Decision-Maker) and what projects they are particularly interested in at the moment/what initiatives. For example, the scopes may show that they are interested in AI initiatives or a Merger & Acquisition or Digital Transformation & will say who is in charge of the initiative.
  • Stellar filtering capabilities - you can filter lists in so many ways. You can go by function, or even look at companies with small marketing teams (let's say less than 10), or you can search for companies with an "x" amount of $ budget for IT spend. Or even companies that use a specific HR workplace management system.
Tina Lai | TrustRadius Reviewer

Salesforce

  • Salesforce nails the reporting suite. It's so robust and refined, that it makes my job 10 times more efficient.
  • Task and recurring meetings. I love logging in everyday and knowing exactly what I have lined up for the day, or at least an idea of it. This helps me organize my calendar.
  • Notes, emails, plugins. I love being able to take notes directly into the Account/Opportunity, and then in turn send emails directly to the client from there as well. Also, if i'm in my work email, and I email a client directly, I can then easily attach said email into my Salesforce account via one easy click.
John Hilburn | TrustRadius Reviewer

Cons

DiscoverOrg

  • DiscoverOrg is very expensive, small startups may not able to afford this, so they need to think about it and start providing the solution to those small companies as well.
  • When you need companies having employee size less than 30, DiscoverOrg will fail you, yes DiscoverOrg does not have a very huge amount of data for small and funded startups, this is the area where I think they must improve.
  • DiscoverOrg is good at providing technology stack of a particular internet product companies but not great I say, because when I want technology stack of small companies like 30 to 50 employee size, DiscoverOrg not able to give a great result.
Asif Ismail | TrustRadius Reviewer

Salesforce

  • Quick access to report "button(s)" on dashboard. Right now you have to go to the Reports Tab, find the report template and run it. In Sales, we look at the same reports daily, and for individual sales personnel, being able to click 1 button to get to their accounts with the through date always being updated to "today" (so it doesn't have to be selected every single day before running the report) - would be of great help.
Leslie Bradford | TrustRadius Reviewer

Likelihood to Renew

DiscoverOrg

DiscoverOrg 7.0
Based on 2 answers
The tool is simply better than most other lead/company data repositories, and they are dedicated to keeping their data clean, even if they are far from accomplishing this task at present. The tool works, and it is relatively easy to use. Overall, DiscoverOrg provides the level of lead/contact, customer, and even industry level data the sales orgs have come to expect from this sort of tool in a format that is fairly easy to use. They do also provide support for sales teams looking to use the tool effectively, which is great!
Michael J. Towle | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

DiscoverOrg

DiscoverOrg 9.0
Based on 1 answer
No answer on this topic is available.

Salesforce

Salesforce 7.5
Based on 36 answers
Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.
Kyle Dugger | TrustRadius Reviewer

Reliability and Availability

DiscoverOrg

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk | TrustRadius Reviewer

Performance

DiscoverOrg

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

DiscoverOrg

DiscoverOrg 9.0
Based on 2 answers
No answer on this topic is available.

Salesforce

Salesforce 6.0
Based on 32 answers
Since we do not pay for Premier Support, the agreed upon response times are still pretty good. It is a little ridiculous that you should need to pay tens of thousands of dollars for their best support options and training.
Brent Booth | TrustRadius Reviewer

In-Person Training

DiscoverOrg

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk | TrustRadius Reviewer

Online Training

DiscoverOrg

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
The quality of Salesforce's standard online training is high, but limited by nature as to what it covers.
Here are some common online courses -
Getting Started: Navigating Salesforce
Getting Started: Using the Sales Cloud
Getting Started: Administering Salesforce
Getting Started with Reports and Dashboards
Social Media Goes to Work: Chatter
Securing your Salesforce Organization
Getting Started with Data.com
Getting Started with Force.com Pages (Visualforce)
Writing Secure Applications on Force.com
Rob Gottschalk | TrustRadius Reviewer

Implementation Rating

DiscoverOrg

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Alternatives Considered

DiscoverOrg

Hoovers was my go-to back in the day but have not used in a long time so can't speak to its efficacy. I remember when whoever wrote the company descriptions had a bit of sass and it always gave me a laugh. Hard to say the quality now given it has been years.ONESOURCE was pretty terrible in my opinion, outdated/inaccurate information made really dirty lists and I don't recall the system being all that useful.
Matthew Tanner | TrustRadius Reviewer

Salesforce

Salesforce is head and shoulders above any other CRM available on the market. It integrates with Gmail and almost any other third-party tool that your company plans to use, making it the most robust and integrated tool available.
Zach Ettelman | TrustRadius Reviewer

Scalability

DiscoverOrg

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos | TrustRadius Reviewer

Return on Investment

DiscoverOrg

  • Created a great sales funnel by using data provide by DiscoverOrg.
  • Helped bringing new logos using data fetched from DiscoverOrg.
  • Not regretting at all since we start using it
  • Timely scoops help to prepare well in advance before start pitching any prospect.
Siddarth Upadhya | TrustRadius Reviewer

Salesforce

  • Salesforce.com has contributed to a more efficient overall organization in particular lowering cycle times required by technology in the field and in finance.
  • Salesforce.com has played a large part in a formidable increase in our sales close rate.
  • Salesforce.com has dramatically increased our insight into our business.
Irene Chivily Von Toussaint | TrustRadius Reviewer

Screenshots

Pricing Details

DiscoverOrg

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

DiscoverOrg
8.3
Salesforce
8.5

Likelihood to Renew

DiscoverOrg
7.0
Salesforce
10.0

Usability

DiscoverOrg
9.0
Salesforce
7.5

Reliability and Availability

DiscoverOrg
Salesforce
9.8

Performance

DiscoverOrg
Salesforce
9.0

Support Rating

DiscoverOrg
9.0
Salesforce
6.0

In-Person Training

DiscoverOrg
Salesforce
7.9

Online Training

DiscoverOrg
Salesforce
9.1

Implementation Rating

DiscoverOrg
Salesforce
9.4

Scalability

DiscoverOrg
Salesforce
10.0

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