What users are saying about
15 Ratings
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Score 8.2 out of 100
153 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

CX Social

I give CX Social a 9 out of 10 because while it has its cons as any software or solution does. It is an overall unique and efficient Marketing and Social Media Management solution. They have a very fast improving rate so are practically receiving new features and is a very good tool for large companies with lots of social accounts to manage.
mike bray | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Clients, such as ours, that want multiple social media platforms observed and engaged with would really work well with Sprinklr Modern Sales & Engagement. In a matter of minutes we can engage with people across multiple platforms, such as Facebook, Twitter, Instagram, LinkedIn and more. It would take so much more time, and therefore resources, to do all of these manually.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

CX Social
8.0
Sprinklr Modern Sales & Engagement
7.0
Boolean keyword searches
CX Social
8.2
Sprinklr Modern Sales & Engagement
6.8
Filtering out noise/spam
CX Social
8.2
Sprinklr Modern Sales & Engagement
7.0
Sentiment analysis
CX Social
8.2
Sprinklr Modern Sales & Engagement
5.9
Broad channel coverage
CX Social
7.3
Sprinklr Modern Sales & Engagement
8.6

Publishing

CX Social
7.7
Sprinklr Modern Sales & Engagement
7.2
Content planning and scheduling
CX Social
7.3
Sprinklr Modern Sales & Engagement
7.5
Audience targeting
CX Social
8.2
Sprinklr Modern Sales & Engagement
6.9
Content optimization
CX Social
8.2
Sprinklr Modern Sales & Engagement
6.9
Workflow management
CX Social
7.3
Sprinklr Modern Sales & Engagement
7.4

Engagement

CX Social
7.9
Sprinklr Modern Sales & Engagement
7.7
Automated routing and prioritization
CX Social
8.2
Sprinklr Modern Sales & Engagement
8.0
Customer interaction histories
CX Social
8.2
Sprinklr Modern Sales & Engagement
7.3
Bulk actions
CX Social
7.3
Sprinklr Modern Sales & Engagement
7.8

Marketing

CX Social
8.0
Sprinklr Modern Sales & Engagement
8.0
Lead generation
CX Social
8.2
Sprinklr Modern Sales & Engagement
7.0
Content marketing
CX Social
7.3
Sprinklr Modern Sales & Engagement
8.5
Paid media management
CX Social
8.2
Sprinklr Modern Sales & Engagement
8.1
Campaigns and promotions
CX Social
8.2
Sprinklr Modern Sales & Engagement
8.4

Channel coverage/integration

CX Social
7.8
Sprinklr Modern Sales & Engagement
8.3
Twitter
CX Social
8.2
Sprinklr Modern Sales & Engagement
8.5
Facebook
CX Social
7.3
Sprinklr Modern Sales & Engagement
8.7
LinkedIn
CX Social
7.3
Sprinklr Modern Sales & Engagement
8.5
Google+
CX Social
8.2
Sprinklr Modern Sales & Engagement
7.8
Instagram
CX Social
8.2
Sprinklr Modern Sales & Engagement
7.9
Pinterest
CX Social
8.2
Sprinklr Modern Sales & Engagement
8.2
YouTube
CX Social
7.3
Sprinklr Modern Sales & Engagement
8.3

Reporting/analytics

CX Social
7.9
Sprinklr Modern Sales & Engagement
8.0
Campaign success analytics
CX Social
7.3
Sprinklr Modern Sales & Engagement
8.3
Real-time tracking
CX Social
8.2
Sprinklr Modern Sales & Engagement
8.1
Competitor analysis
CX Social
8.2
Sprinklr Modern Sales & Engagement
7.7

Account management

CX Social
7.7
Sprinklr Modern Sales & Engagement
7.3
Role-based user permissions & privileges
CX Social
8.2
Sprinklr Modern Sales & Engagement
7.6
Mobile access
CX Social
7.3
Sprinklr Modern Sales & Engagement
7.1

Pros

CX Social

  • Firstly, one of the main strengths is the fact that you’re able to reach out to support on live chat. Overall, the support Engagor provides is very quick and reactive.
  • The engagement part is also very valuable: Engagor is very good in automatically tagging mentions to provide context to a mention. With the help of Smart Folders, we’re able to handle data effectively.
  • The reporting feature is very advanced. With the help of custom dashboards, tailored to our own needs, we can quickly pass on information to our management.
  • I personally like the team performance section because you can see what each team member did in which amount of time. Engagor offers you the ability to analyze all of this data in just one view.
  • The Engagor API is also a very strong point which allows us to integrate the tool with other software we’re using in-depth.
Kim Castro | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Customization - Through Sprinklr's rules and robust custom field creation, you really can create a lot of customization for every facet of your business.
  • Listening - Their Listening Engine and Explorer are fantastic ways to proactively find engagement-friendly conversations, in addition competitively research your brand.
  • Care - Using their case formatting, messages and customer contacts can be routed and assigned easily to available reps, and their bot builder can help to automate your contacts without sacrificing a personal touch.
Anonymous | TrustRadius Reviewer

Cons

CX Social

  • Conversation ID-based inbox grouping could help in prioritizing mentions: there are often already developed conversations, which could be more important than singular wall posts or private messages.
  • The interface could use more personalized settings: certain people and groups usually use the same filters and tags. It would be helpful if a user could choose from the most recently \ most often used settings rather then plowing through their same lists over and over again.
  • This is rather a Facebook API-based problem, but if we could see clues about our followers' social circles and reach...that would be awesome.
Péter Sörös | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Overall, Sprinklr rewards users to do a lot of digging on their own to get to the more in-depth functionalities. For instance, the asset manager feature leads you to a dashboard with all the content you ever published but doesn't tell you what to do next or how to organize it
  • Sprinklr offers basic social listening features, but it is much more limited than other pure social listening players like Crimson Hexagon or Brandwatch. It is perfectly usable for a quick search but I wouldn't recommend it as your sole social listening platform
Romain Vezirian | TrustRadius Reviewer

Likelihood to Renew

CX Social

CX Social 7.6
Based on 9 answers
We have renewed with Engagor on a month-to-month basis. In my experience some of the glitches Engagor experiences are too risky for some of the large brands my team handles. We want to use a listening/monitoring tool that we can trust as this service is something the company uses every single day. For our budget, as well, we would like to have more data space for search, as we do new business presentations quite frequently. When auditing new business social platforms, we like to give them a look at the competitive landscape on social, which can take up a lot of space for business that may not even come to fruition.I've updated this review to reflect that I am no longer in a role that regularly collects social media data or compiles reports, so I defer to my colleagues for an official recommendation on listening tools or other channels that might perform the same service as Engagor.
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.5
Based on 28 answers
I really do feel that Sprinklr is the most complete enterprise social media program. It covers everything you would need to do to run a strategic social media program. On top of that, the success managers are really the best. Our success manager goes above and beyond for us and has been so helpful to us with setting up some very specific repots and profiles. Paul (our CSM) has been great about keeping us up to date on the latest features and functionality as well as helping us set up innovative dashboards as need
Kira Swain | TrustRadius Reviewer

Usability

CX Social

CX Social 8.2
Based on 1 answer
No answer on this topic is available.

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri | TrustRadius Reviewer

Reliability and Availability

CX Social

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.1
Based on 10 answers
Our account partners at Sprinklr are not only responsive to out needs, both domestically and internationally, but have consistently approached us with ideas on how to improve our communication and collaboration in a proactive manner.
Paul Matson | TrustRadius Reviewer

Performance

CX Social

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 8 answers
Perfornace is not aan issue. The issues/bugs with this software are few and far between. And when one pops up the 24/7 support team is helpful, quick and informative.
Anonymous | TrustRadius Reviewer

Support Rating

CX Social

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 7.5
Based on 46 answers
I have found the Sprinklr team we have worked with very willing to meet and work with us whenever we have needed them. The tool isn't perfect, but their team is very responsive to our needs. Couldn't ask for better support.
Taylor Hone | TrustRadius Reviewer

In-Person Training

CX Social

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
Anonymous | TrustRadius Reviewer

Online Training

CX Social

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.4
Based on 3 answers
Through multiple webinars, easily accessible training documents, and ad-hoc sessions with my account manager I am never left in the dark when I have a question.
Anonymous | TrustRadius Reviewer

Implementation Rating

CX Social

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 9.0
Based on 10 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

CX Social

Sprout Social is good for smaller accounts with limited traffic. Some insights available but often questionable data. Only picks up direct interaction (i.e. doesn't monitor likes or favourites). Sysomos was used for a while, but spent ages defining search times still producing questionable data. Did not properly monitor Facebook interaction and often did not pick up from that platform at all. Customer service only operated in US time (we are UK) which proved increasingly problematic
Anonymous | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

As much as I get frustrated with Sprinklr, Sprinklr is a much cleaner platform than others I have used and I do obtain good data from the reports due to my custom filters, allowing me to pass along education onto product teams in regards to their specific lines.
Anonymous | TrustRadius Reviewer

Scalability

CX Social

No score
No answers yet
No answers on this topic

Sprinklr Modern Sales & Engagement

Sprinklr Modern Sales & Engagement 8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze | TrustRadius Reviewer

Return on Investment

CX Social

  • CX Social has enabled me to increase my client list by 5 percent as opposed to last year. My existing clients are so satisfied with their social accounts and monthly reports that they are eager to send consistently profitable referrals which my company has turned in to a 5 percent margin increase in profits.
  • I have no bad reports about this Marketing tool. While it does has its cons as stated earlier. It is yet a very dependable and effective solution that delivers as aspected.
  • It has been the most dependable Marketing and Social Media Management tools I have ever used.
mike bray | TrustRadius Reviewer

Sprinklr Modern Sales & Engagement

  • Reports can be customized and exported easily in many different formats. I especially like the PowerPoint version of reports. It quickly and professionally creates a custom slideshow to show the metrics of the platforms and time periods you choose. This is a great way to keep your company's C-level executives informed on your team's progress and investing in your efforts. This is especially true for executives that do not personally use or understand the value of social media.
  • Brand reputation management is always a great investment. The dashboard alerts you in real-time when your brand or product is mentioned across any of the platforms and offers a quick and efficient way to respond. The Sprinklr customer experience cloud can be implemented across your entire organization, including CRM and email systems.
  • If you're not growing you're dying. That alone helps me with the ROI of using Sprinklr for my client's business objectives.
Rebecca Ruck | TrustRadius Reviewer

Pricing Details

CX Social

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sprinklr Modern Sales & Engagement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CX Social
8.2
Sprinklr Modern Sales & Engagement
8.0

Likelihood to Renew

CX Social
7.6
Sprinklr Modern Sales & Engagement
8.5

Usability

CX Social
8.2
Sprinklr Modern Sales & Engagement
8.0

Reliability and Availability

CX Social
Sprinklr Modern Sales & Engagement
9.1

Performance

CX Social
Sprinklr Modern Sales & Engagement
8.2

Support Rating

CX Social
Sprinklr Modern Sales & Engagement
7.5

In-Person Training

CX Social
Sprinklr Modern Sales & Engagement
7.0

Online Training

CX Social
Sprinklr Modern Sales & Engagement
8.4

Implementation Rating

CX Social
Sprinklr Modern Sales & Engagement
9.0

Scalability

CX Social
Sprinklr Modern Sales & Engagement
8.2

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