FixMe.IT vs. LogMeIn Central by GoTo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FixMe.IT
Score 4.4 out of 10
N/A
FixMe.IT is a cost-effective remote support application that is designed to enable instant, secure, and trouble-free connections between remote computers anywhere in the world. The vendor's value proposition is that with FixMe.IT, support teams can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software.
$30
per seat
LogMeIn Central by GoTo
Score 8.8 out of 10
N/A
Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.
$80
per month
Pricing
FixMe.ITLogMeIn Central by GoTo
Editions & Modules
Monthly subscription
$30
per seat
Yearly subscription
$300
per seat
LogMeIn Central
$80
per month (minimum 25 computers)
Offerings
Pricing Offerings
FixMe.ITLogMeIn Central by GoTo
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
FixMe.ITLogMeIn Central by GoTo
Considered Both Products
FixMe.IT
LogMeIn Central by GoTo

No answer on this topic

Top Pros
Top Cons
Features
FixMe.ITLogMeIn Central by GoTo
Remote Administration
Comparison of Remote Administration features of Product A and Product B
FixMe.IT
6.7
6 Ratings
21% below category average
LogMeIn Central by GoTo
8.6
94 Ratings
4% above category average
Screen sharing9.06 Ratings9.687 Ratings
File transfer7.06 Ratings9.391 Ratings
Instant message7.05 Ratings8.762 Ratings
Access to sleeping/powered-off computers2.93 Ratings6.766 Ratings
Over-the-Internet remote session9.06 Ratings9.692 Ratings
Remote management of servers & workstations9.04 Ratings8.284 Ratings
Session record6.02 Ratings9.145 Ratings
Annotations4.03 Ratings8.033 Ratings
Secure remote access with Smart Card authentication00 Ratings9.214 Ratings
Initiate remote control from mobile00 Ratings8.676 Ratings
Remote Active Directory® management00 Ratings8.534 Ratings
Centralized management dashboard00 Ratings8.180 Ratings
Monitoring and Alerts00 Ratings9.055 Ratings
Multi-platform remote control00 Ratings8.060 Ratings
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User Ratings
FixMe.ITLogMeIn Central by GoTo
Likelihood to Recommend
9.0
(6 ratings)
9.0
(94 ratings)
Likelihood to Renew
10.0
(1 ratings)
8.4
(3 ratings)
Usability
-
(0 ratings)
9.2
(82 ratings)
Availability
-
(0 ratings)
9.5
(80 ratings)
Support Rating
9.0
(1 ratings)
8.2
(4 ratings)
Implementation Rating
-
(0 ratings)
8.2
(2 ratings)
User Testimonials
FixMe.ITLogMeIn Central by GoTo
Likelihood to Recommend
Techinline
FixMe.IT is an absolute price-performer. Far less expensive than many of its competitors, it offers all the major features small outfits like mine need. While not nearly as robust as other offerings such as TeamViewer and GoToAssist, its price point simply can't be beat. Thus, small consulting firms that primarily deal with Windows-based PCs will see a huge cost benefit. Larger MSPs are probably better off with a more expensive but flexible solution.
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GoTo (formerly LogMeIn)
LogMeIn Central by GoTo is well suited for easy, direct access to specific, perhaps mission critical, machines. Its remote control functionality and speed is very good - best in class, really. However, it simply can't replace a true and traditional RMM product in terms of robustness and overall ability (or lack thereof).
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Pros
Techinline
  • Unattended access always works
  • Deployment through MSI to all PCs in the company
  • Stable and dependable. The app never has issues.
  • Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
  • Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive
Read full review
GoTo (formerly LogMeIn)
  • IT professionals can explore and use the platform more easily because to its intuitive interfaces and user-friendly features.
  • It keeps an eye on the functionality and health of the gadgets, sending out notifications in real time if anything seems wrong.
  • It expands to meet the demands of expanding companies and can handle a higher volume of devices.
Read full review
Cons
Techinline
  • Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.
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GoTo (formerly LogMeIn)
  • It could pull up the user's login in addition to the hostname
  • Employee shortcuts like "win+r", "Ctrl+shitf+dell", on the computer that is connected remotely. This is needed
  • Being able to minimize the bar in the top corner of the screen that is left when you are connected to a remote computer
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Likelihood to Renew
Techinline
Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.
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GoTo (formerly LogMeIn)
What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better
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Usability
Techinline
No answers on this topic
GoTo (formerly LogMeIn)
It is wonderful after the initial setup and implementation.It's fairly intuitive and easy to use for more of our tech and users. These types of products have come a long way. I've been in tech for 20+ years, and thinking back to tools like PC anywhere things have become just so much more user friendly on both ends of the device.
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Reliability and Availability
Techinline
No answers on this topic
GoTo (formerly LogMeIn)
During our 6 years of use, we [have] never seen any downtime from their side. The application simply works. We have had incidents when we were not able to connect to remote servers by any means, but LogMeIn Central always worked. It has saved us trips to other offices. We have few users are who live in rural areas where internet speeds are not great. Supporting these users is a big challenge, but LogMeIn Central was always a lifesaver.
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Support Rating
Techinline
It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.
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GoTo (formerly LogMeIn)
Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.
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Implementation Rating
Techinline
No answers on this topic
GoTo (formerly LogMeIn)
It was smooth
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Alternatives Considered
Techinline
TeamViewer I use for Mac clients, I like fixme.it better because of ease of client to get me a client id
Read full review
GoTo (formerly LogMeIn)
LogmeIn Central is the fastest RMM in terms of remote connection. It generally performs well on networks that have low bandwidth too. In terms of features, Datto RMM does best it because it offers such a good platform for integrations and also for scripting. The community is very open with that software which really gives it a boost, and this is something LogMein Central could work on.
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Return on Investment
Techinline
  • During COVID, we simply would not have been able to work without it.
  • Integration with our website and customized branding gives clients a good sense of security of who they're letting in.
  • After 11 years, I see no reason to switch.
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GoTo (formerly LogMeIn)
  • Its a very comprehensive and cost effective solution from Central that is very easy to use and user friendly.
  • Its compliant with many security policies. Hence boost security for our clients and end users.
  • The downtime was very low, hence making it more reliable and top-notch.
Read full review
ScreenShots