FixMe.IT vs. Splashtop

FixMe.IT is an absolute price-performer. Far less expensive than many of its competitors, it offers all the major features small outfits like mine need. While not nearly as robust as other offerings such as TeamViewer and GoToAssist, its price point simply can't be beat. Thus, small consulting firms that primarily deal with Windows-based PCs will see a huge cost benefit. Larger MSPs are probably better off with a more expensive but flexible solution.

Incentivized

In my position Splashtop is perfectly suited for my needs. Allows me to connect to remote workers, or those who work from home. I use it while in the office as well as if I am doing after hours support at home. If you have workers who are local but at a different address, also useful. If you are supporting users just in the office you are in, obviously, it's not going to be a tool you will need

Incentivized

• Unattended access always works
• Deployment through MSI to all PCs in the company
• Stable and dependable. The app never has issues.
• Option to follow users' mouse if they have more than one screen but you are only using one screen to display their computer. It allows them to show you things without fighting for the mouse or having our view of their screen be too small.
• Lightweight. The app for on-demand remote controll, unattended access, and even the expert are all very small and not resource intentsive

Incentivized

• Splashtop lets me see what my clients see.
• Splashtop usually works even when my client's computer isn't in great shape. I can sometimes do things remotely that an onsite user cannot.
• Splashtop lets me work on many computers from one location, without leaving my own desk.
• Splashtop allows me to serve clients who are hundreds and even thousands of miles away. I can do work for people I've never met.
• My clients can usually install Splashtop by themselves, preventing the need for a costly and time consuming site visit.
• Splashtop lets me create installation links for remote access that have been configured specifically to my particular needs and the needs of my clients.

Incentivized

• Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.

Incentivized

• Web Access should be available to all Splashtop Versions so support personnel do not need to have their laptop with them or Executable on USB Drive etc..
• Remote access and scaling of screens sometimes is very difficult and have to resort to using keyboard commands to Navigate a screen because the mouse does not show where it is accurately on the remote screen no matter what changes you make on the client although I think this has been improving.
• Intermittent loss of streamer access and showing that a system is online in the Dashboard has been flakey lately. What I mean by this is systems show offline then they come back online their own then offline again - intermittent

Incentivized

Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.

Incentivized

I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts

Incentivized

It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way

Incentivized

I've never had any issues with it, nor any connectivity issues. They always say when they'll be maintaining the system and it's always in the odd hours, so nobody uses then. But I've never had any issues.

Incentivized

The computer-to-computer connection using Splashtop seems to be very efficient with no lag time in seeing what is occurring on the remote computer.

Incentivized

It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.

Incentivized

Tickets lingered in the support queue. Our environment is complex and some solutions never work in it but inconsistency and long turn around time on seemingly simple support issues force our pursuit of alternative solutions. Our environment is atypical and should not be used as a litmus test for solutions however we found the support issues were more wide spread with other orgs voicing the same delays.

Incentivized

It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough

Incentivized

TeamViewer I use for Mac clients, I like fixme.it better because of ease of client to get me a client id

Incentivized

Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if necessary

Incentivized

Terms were simple, straightforward, and acceptable.

Incentivized

Splashtop's license can be purchased for the number of concurrent users in our organization. Very convenient to change the license number as needed

Incentivized

Easy to work with

Incentivized

• During COVID, we simply would not have been able to work without it.
• Integration with our website and customized branding gives clients a good sense of security of who they're letting in.
• After 11 years, I see no reason to switch.

Incentivized

• Clients are happy that we can support them almost instantly without needed to come on site
• Clients have asked us to do more work on their computers remotely and more often which means increased billing
• Clients rely on our rapid response with Splashtop which helps build a stronger relationship with them

Incentivized