What users are saying about
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Top Rated
196 Ratings
Fuze
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Top Rated
196 Ratings
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Based on 196 reviews and ratings
Microsoft Teams
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Top Rated
4019 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 4019 reviews and ratings
- Feature Set Ratings
- Attribute Ratings
- Likelihood to Recommend
- Pros
- Cons
- Pricing Details
- Likelihood to Renew
- Usability
- Reliability and Availability
- Performance
- Support Rating
- In-Person Training
- Online Training
- Implementation Rating
- Alternatives Considered
- Contract Terms and Pricing Model
- Scalability
- Professional Services
- Return on Investment
Feature Set Ratings
Cloud PBX
7.3
Fuze
73%
Microsoft Teams
Feature Set Not Supported
N/A
Fuze ranks higher in 5/5 features
Fuze ranks higher in 5/5 features
Hosted PBX
7.2
72%
77 Ratings
N/A
0 Ratings
Multi-level Interactive Voice Response (IVR)
7.1
71%
72 Ratings
N/A
0 Ratings
User templates
6.8
68%
59 Ratings
N/A
0 Ratings
Call reports
7.5
75%
91 Ratings
N/A
0 Ratings
Directory of employee names
8.1
81%
106 Ratings
N/A
0 Ratings
Call Management
7.5
Fuze
75%
Microsoft Teams
Feature Set Not Supported
N/A
Fuze ranks higher in 4/4 features
Fuze ranks higher in 4/4 features
Answering rules
7.3
73%
98 Ratings
N/A
0 Ratings
Call recording
7.0
70%
88 Ratings
N/A
0 Ratings
Call park
7.7
77%
72 Ratings
N/A
0 Ratings
Message alerts
7.9
79%
92 Ratings
N/A
0 Ratings
VoIP system collaboration
8.2
Fuze
82%
Microsoft Teams
Feature Set Not Supported
N/A
Fuze ranks higher in 2/2 features
Fuze ranks higher in 2/2 features
Video conferencing
7.8
78%
76 Ratings
N/A
0 Ratings
Audio conferencing
8.6
86%
89 Ratings
N/A
0 Ratings
Mobile apps
8.3
Fuze
83%
Microsoft Teams
Feature Set Not Supported
N/A
Fuze ranks higher in 2/2 features
Fuze ranks higher in 2/2 features
Mobile app for iOS
8.2
82%
93 Ratings
N/A
0 Ratings
Mobile app for Android
8.4
84%
76 Ratings
N/A
0 Ratings
Project Management
Fuze
Feature Set Not Supported
N/A
7.9
Microsoft Teams
79%
Microsoft Teams ranks higher in 7/7 features
Microsoft Teams ranks higher in 7/7 features
Task Management
N/A
0 Ratings
8.0
80%
113 Ratings
Gantt Charts
N/A
0 Ratings
7.2
72%
57 Ratings
Scheduling
N/A
0 Ratings
8.7
87%
125 Ratings
Workflow Automation
N/A
0 Ratings
7.6
76%
77 Ratings
Mobile Access
N/A
0 Ratings
8.8
88%
145 Ratings
Search
N/A
0 Ratings
7.7
77%
133 Ratings
Visual planning tools
N/A
0 Ratings
7.3
73%
92 Ratings
Communication
Fuze
Feature Set Not Supported
N/A
8.3
Microsoft Teams
83%
Microsoft Teams ranks higher in 8/8 features
Microsoft Teams ranks higher in 8/8 features
Chat
N/A
0 Ratings
9.3
93%
159 Ratings
Notifications
N/A
0 Ratings
8.6
86%
157 Ratings
Discussions
N/A
0 Ratings
8.9
89%
148 Ratings
Surveys
N/A
0 Ratings
7.5
75%
80 Ratings
Internal knowledgebase
N/A
0 Ratings
7.7
77%
93 Ratings
Integrates with GoToMeeting
N/A
0 Ratings
8.1
81%
44 Ratings
Integrates with Gmail and Google Hangouts
N/A
0 Ratings
7.4
74%
40 Ratings
Integrates with Outlook
N/A
0 Ratings
9.1
91%
140 Ratings
File Sharing & Management
Fuze
Feature Set Not Supported
N/A
8.1
Microsoft Teams
81%
Microsoft Teams ranks higher in 8/8 features
Microsoft Teams ranks higher in 8/8 features
Versioning
N/A
0 Ratings
8.1
81%
100 Ratings
Video files
N/A
0 Ratings
8.0
80%
126 Ratings
Audio files
N/A
0 Ratings
8.1
81%
127 Ratings
Document collaboration
N/A
0 Ratings
8.5
85%
135 Ratings
Access control
N/A
0 Ratings
8.2
82%
120 Ratings
Advanced security features
N/A
0 Ratings
8.1
81%
93 Ratings
Integrates with Google Drive
N/A
0 Ratings
7.6
76%
46 Ratings
Device sync
N/A
0 Ratings
8.3
83%
98 Ratings
Attribute Ratings
- Microsoft Teams is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating, Implementation Rating
Likelihood to Recommend
7.4
Fuze
74%
115 Ratings
8.5
Microsoft Teams
85%
239 Ratings
Likelihood to Renew
7.2
Fuze
72%
20 Ratings
9.6
Microsoft Teams
96%
7 Ratings
Usability
7.4
Fuze
74%
12 Ratings
8.1
Microsoft Teams
81%
53 Ratings
Availability
8.8
Fuze
88%
4 Ratings
Microsoft Teams
N/A
0 Ratings
Performance
8.0
Fuze
80%
4 Ratings
Microsoft Teams
N/A
0 Ratings
Support Rating
7.1
Fuze
71%
161 Ratings
7.9
Microsoft Teams
79%
195 Ratings
In-Person Training
8.0
Fuze
80%
2 Ratings
Microsoft Teams
N/A
0 Ratings
Online Training
9.0
Fuze
90%
2 Ratings
Microsoft Teams
N/A
0 Ratings
Implementation Rating
7.9
Fuze
79%
186 Ratings
10.0
Microsoft Teams
100%
1 Rating
Contract Terms and Pricing Model
Fuze
N/A
0 Ratings
5.7
Microsoft Teams
57%
7 Ratings
Product Scalability
7.6
Fuze
76%
3 Ratings
Microsoft Teams
N/A
0 Ratings
Professional Services
Fuze
N/A
0 Ratings
6.3
Microsoft Teams
63%
7 Ratings
Likelihood to Recommend
Fuze
Fuze has way more capability than we need for our small office so it might be best suited for large installations, call centers, and complex environments. Our office is small and our needs [are] minimal, so when we need support we are challenged to understand the support person due to our lack of technical sophistication. We sometimes feel like we should switch to a solution more geared for consumers or SOHO. Nevertheless, Fuze provides reliable service at [a] reasonable cost that meets our needs, and because support is rarely needed we are happy with them most of the time, i.e. when support isn't needed.
VF-Finance
American BiltritePackaging & Containers, 501-1000 employees
Microsoft Teams
Our entire company has been able to communicate via Microsoft Teams for large company meetings and use video to connect with each other. We've held large team meetings as well where everyone joins in with video to be able to see each others' faces from time to time since we're all now 100% remote. Microsoft Teams is an excellent communication tool between myself and my employees. The one thing I'd say that is a drawback is that my team member and I had a personal conversation and an IT person was able to view and even share our conversation with other bosses. I thought this was inappropriate and I wish there would be a way to be "alerted" when someone is spying in on your conversations!
Associate Creative Director
Franklin EnergyUtilities, 1001-5000 employees
Pros
Fuze
- Support Team - the best I have ever worked with. They help 24/7 on any issue I could come across. Usually it is an item I could fix myself and they fix it and show me how to fix the same issue if I have it in the future.
- Contact Center - We do Commercial Collections involving Sales and Collections. We have 50 people on the phone at one time. Contact Center lets a Manager listen live and gives help if the rep needs help selling or collecting.
- Pandemic 2020 - without Fuze we would have been unable to work for 3 months. They saved our "rears" since we already had all their services up and running for years.
IT Support
BARR Credit ServicesAccounting, 11-50 employees
Microsoft Teams
- Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
- The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
- An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
Director of Product Marketing
Passare, Inc.Insurance, 201-500 employees
Cons
Fuze
- Desktop application stability and compatibility with certain hardware.
- Better installation - Per-user and per-computer installs sometimes compete with one another and/or upgrades fail to install.
- [The] desktop app is not best for touchscreen-enabled devices due to lack of ability to scroll through messages using a finger or stylus.

Verified User
Administrator in Information Technology
Wholesale Company, 201-500 employeesMicrosoft Teams
- Found a bug where Microsoft Teams suddenly drops during an ongoing call even if there is no network issue from either end
- Screen sharing is also buggy. When we share our desktop screen on MS Teams the taskbar disappears and it's difficult to navigate through apps.
- There is a limit to PIN 15 chats a favourites. This count should be increased.
Lead (Unified Communications)
Tata Communications LTDInformation Technology & Services, 10,001+ employees
Pricing Details
Fuze
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
$15 per month
Fuze Editions & Modules
Edition
US Outbound | $0.021 |
---|---|
Fuze Meetings | $152 |
- Per Minute
- Per User/Per Month
Additional Pricing Details
https://www.fuze.com/fuze-plansMicrosoft Teams
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$5 per month
Microsoft Teams Editions & Modules
Edition
Free | $0.001 |
---|---|
Microsoft 365 Business Basic | $5.001 |
Microsoft 365 Business Standard | $12.501 |
Office 365 E3 | $20.001 |
- per user/per month
Additional Pricing Details
Discounts are available for non profit organizations.Likelihood to Renew
Fuze
Fuze 7.2
Based on 20 answers
Fuze is a solid application that is a great asset to the business for our sales staff to make daily calls to clients and candidates. Managers can monitor call data and times to keep up to date with team performance, as well as monitor calls for users on their team. The Fuze/MS Teams integration is an exciting prospect that would be very beneficial to us as a business, for seamless integration between the 2 platforms.

Verified User
Technician in Information Technology
Staffing & Recruiting Company, 1001-5000 employeesMicrosoft Teams
Microsoft Teams 9.6
Based on 7 answers
Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
Co-founder, Managing Director
PrograMetrixMarketing & Advertising, 11-50 employees
Usability
Fuze
Fuze 7.4
Based on 12 answers
Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
IT Technician
Micro FocusComputer Software, 5001-10,000 employees
Microsoft Teams
Microsoft Teams 8.1
Based on 53 answers
The overall functionality of the product is incredible in that it provides a one-stop solution for organization and communication. The product is also very well integrated into Microsoft Outlook and other Office apps. Visually pleasing and very easy to use interface. New features are constantly being added to enhance the user experience.

Verified User
Engineer in Engineering
Civil Engineering Company, 1-10 employeesReliability and Availability
Fuze
Fuze 8.8
Based on 4 answers
We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you

Verified User
Administrator in Information Technology
Computer Software Company, 1001-5000 employeesMicrosoft Teams
No score
No answers yet
No answers on this topic
Performance
Fuze
Fuze 8.0
Based on 4 answers
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
IT Technician
Micro FocusComputer Software, 5001-10,000 employees
Microsoft Teams
No score
No answers yet
No answers on this topic
Support Rating
Fuze
Fuze 7.1
Based on 161 answers
Our experience with Fuze support has been overall very positive. Their technicians seem to be well trained and able to handle a variety of requests and issues without unnecessary delays or extensive troubleshooting. Fuze allows enough customer access to avoid the need to call support for every little issue but is ready to assist when issues are beyond our capabilities to resolve.
Network Administrator
UNICOM Engineering, Inc.Information Technology & Services, 201-500 employees
Microsoft Teams
Microsoft Teams 7.9
Based on 195 answers
I think Microsoft Team is overall good application for communication, track Project work inter the teams and also intra teams. I have 7 out of 10 because it needs improvements in certain features like video sharing call, call drop, audio quality and connecting problems even after having good internet connection.
System Engineer
InfosysInformation Technology & Services, 10,001+ employees
In-Person Training
Fuze
Fuze 8.0
Based on 2 answers
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
IT Technician
Micro FocusComputer Software, 5001-10,000 employees
Microsoft Teams
No score
No answers yet
No answers on this topic
Online Training
Fuze
Fuze 9.0
Based on 2 answers
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
IT Technician
Micro FocusComputer Software, 5001-10,000 employees
Microsoft Teams
No score
No answers yet
No answers on this topic
Implementation Rating
Fuze
Fuze 7.9
Based on 186 answers
Personally, I didn't have any trouble getting started with Fuze. It was installed on my computer on my first day and I was good to go! Little to no hiccups. I was not with the company when they first adapted Fuze so I can not speak to the implementation as a whole.
Accounts Payable and Financial Services Coordinator
Rollins CollegeHigher Education, 501-1000 employees
Microsoft Teams
Microsoft Teams 10.0
Based on 1 answer
I find everything I need for my day-to-day work.
Staff Engineer
QualcommTelecommunications, 10,001+ employees
Alternatives Considered
Fuze
Fuze was far more expensive and more complicated to set up. Our current platform took a few days to set up with SSO. Our contact center took a bit longer but works amazingly.
Manager, IT Support
SoCleanHealth, Wellness and Fitness, 51-200 employees
Microsoft Teams
I enjoy Teams better than Lync/Skype for Business, but I enjoy Slack the most for inter-company communication and UI/UX convenience. The learning curve for Slack is very small and it has a casual atmosphere that would engage the employees in a more fun and welcoming manner than a stark and professional background of Teams.

Verified User
Professional in Marketing
Glass, Ceramics & Concrete Company, 10,001+ employeesContract Terms and Pricing Model
Fuze
No score
No answers yet
No answers on this topic
Microsoft Teams
Microsoft Teams 5.7
Based on 7 answers
Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.

Verified User
Director in Information Technology
Transportation/Trucking/Railroad Company, 10,001+ employeesScalability
Fuze
Fuze 7.6
Based on 3 answers
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
IT Technician
Micro FocusComputer Software, 5001-10,000 employees
Microsoft Teams
No score
No answers yet
No answers on this topic
Professional Services
Fuze
No score
No answers yet
No answers on this topic
Microsoft Teams
Microsoft Teams 6.3
Based on 7 answers
I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
Business Development Specialist
Desh AI TechInformation Technology & Services, 51-200 employees
Return on Investment
Fuze
- We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
- This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
Helpdesk Manager
Mesilla Valley TransportationTransportation/Trucking/Railroad, 1001-5000 employees
Microsoft Teams
- I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
- It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
- It also gives us a more direct line to our manager if we need there input they can easily join our team chat.

Verified User
Analyst in Information Technology
Hospital & Health Care Company, 10,001+ employees