Fuze vs Microsoft Teams

• Availability to use your work number anytime anywhere. Our recruiters make themselves available as much as they can. Being able to answer calls from their worklines while not in the office and make calls from their work numbers is a big deal.
• Setting up new phones and numbers is very easy with their hub. I don't always have to go directly to their support team to setup new users. As long as I have the mac address of the phone and we have free numbers I can set a new user up in minutes.
• Their support team is great as well. If I do need to get help with an issue their support team is quick to respond and very knowledgeable about their systems. Their team is also able to fix most support cases within the same day.

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• Microsoft Teams is a global way to communicate, and we reach to people easily using the tool.
• Microsoft Teams creates a direct chance of file sharing, with no emails or other physical means required.
• We use Microsoft Teams for holding different sessions, which are also recorded.

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• Android and iOS apps do not always handle disruptions from other phone activities well. Inbound phone calls and changes to Bluetooth connections (earpiece to car, for example) can foul up an ongoing meeting.
• We would love the ability to easily move calls between devices -- Software to desk phone, desk phone to mobile client, etc. Fuze has made some improvements in this area, but there are still a couple of missing pieces.
• The Fuze Meetings module is still a bit behind the major players like WebEx, Zoom, etc., in features and general usability.

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• The app does not work well with apple products at all.
• The desktop application does not compete with other remote working platforms.
• The screen-share is the most inconvenient. While presenting you cannot share a single tab/window, you are forced to share your entire screen. There is a privacy concern.
• While presenting on behalf of a colleague, you will have to stop the presentation, mute/unmute then return to the presentation which is disruptive and unprofessional especially when recording.
• The members of the organisation assume guests have the capabilities they have, which guests do not. Microsoft Teams does not work as a social media platform and the guest feature should be abandoned entirely because it is most frustrating for guests.
• Guests invited to Microsoft Teams meetings cannot view multiple video cams while using a browser with a VPN service.
• The activity/meeting feedback window in the app itself is chaotic and can be better organised. I recommend data logs that can be pulled when needed.

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• We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
• This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.

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• A positive impact has been in having to save time for IT staff from not having to deploy other collaboration tools, since Teams is an all-in-one collaboration tool.
• Another positive impact has been in the ability to set permissions for different user groups. This helps to keep things more secure overall.
• One negative impact has been in the extra time it has taken to try and get users up to speed with using the platform. More formal training is required.

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