What users are saying about
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Top Rated
178 Ratings
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Top Rated
1582 Ratings

Fuze

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Top Rated
178 Ratings
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Score 7.6 out of 100

Microsoft Teams

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Top Rated
1582 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Fuze

We are a commercial collection agency involving sales and collections. We can control our call flows depending on if the incoming call is from Collections or Sales; control how our outbound caller ID shows. We can easily block calls if a debtor is getting irate. We can add or remove the inbound message to suit our needs. You can easily change your personal voicemail. You can have your manager easily pull any call or listen to another user's voicemail if they are out or on vacation. You can easily forward your phone to your cell or add the mobile app on your cell so all calls are recorded. It is just wonderful and we use it ALL.
Wendy Wilcox | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams is overall a good chat program. It's well suited to small meetings and chats, especially within your organization. I really like the scheduling functions and how easy it is to invite someone.However, we used it for classes and it could be kind of a pain in the neck. Like other chat programs, it doesn't do interactivity well. It's tough to get people involved in a chat. I also wish I could do more with my presentations. As this is a Microsoft program, you'd think it would integrate with PowerPoint better, but it doesn't. I also can't understand why I can't play the sound on a video I'm sharing with my Mac.
Hans Meyer | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Fuze
7.4
Microsoft Teams
Hosted PBX
Fuze
7.7
Microsoft Teams
Multi-level Interactive Voice Response (IVR)
Fuze
7.0
Microsoft Teams
User templates
Fuze
7.1
Microsoft Teams
Call reports
Fuze
7.4
Microsoft Teams
Directory of employee names
Fuze
7.8
Microsoft Teams

Call Management

Fuze
7.7
Microsoft Teams
Answering rules
Fuze
7.8
Microsoft Teams
Call recording
Fuze
7.7
Microsoft Teams
Call park
Fuze
7.9
Microsoft Teams
Message alerts
Fuze
7.4
Microsoft Teams

VoIP system collaboration

Fuze
7.6
Microsoft Teams
Video conferencing
Fuze
6.9
Microsoft Teams
Audio conferencing
Fuze
8.2
Microsoft Teams

Mobile apps

Fuze
8.0
Microsoft Teams
Mobile app for iOS
Fuze
8.1
Microsoft Teams
Mobile app for Android
Fuze
7.8
Microsoft Teams

Project Management

Fuze
Microsoft Teams
7.8
Task Management
Fuze
Microsoft Teams
7.9
Gantt Charts
Fuze
Microsoft Teams
7.2
Scheduling
Fuze
Microsoft Teams
8.2
Workflow Automation
Fuze
Microsoft Teams
7.5
Mobile Access
Fuze
Microsoft Teams
8.7
Search
Fuze
Microsoft Teams
7.9
Visual planning tools
Fuze
Microsoft Teams
7.2

Communication

Fuze
Microsoft Teams
8.2
Chat
Fuze
Microsoft Teams
8.7
Notifications
Fuze
Microsoft Teams
8.3
Discussions
Fuze
Microsoft Teams
8.7
Surveys
Fuze
Microsoft Teams
7.6
Internal knowledgebase
Fuze
Microsoft Teams
7.5
Integrates with GoToMeeting
Fuze
Microsoft Teams
7.7
Integrates with Gmail and Google Hangouts
Fuze
Microsoft Teams
7.6
Integrates with Outlook
Fuze
Microsoft Teams
9.2

File Sharing & Management

Fuze
Microsoft Teams
8.4
Versioning
Fuze
Microsoft Teams
8.4
Video files
Fuze
Microsoft Teams
8.4
Audio files
Fuze
Microsoft Teams
8.4
Document collaboration
Fuze
Microsoft Teams
8.4
Access control
Fuze
Microsoft Teams
8.5
Advanced security features
Fuze
Microsoft Teams
8.6
Integrates with Google Drive
Fuze
Microsoft Teams
7.7
Device sync
Fuze
Microsoft Teams
8.5

Pros

Fuze

  • Availability to use your work number anytime anywhere. Our recruiters make themselves available as much as they can. Being able to answer calls from their worklines while not in the office and make calls from their work numbers is a big deal.
  • Setting up new phones and numbers is very easy with their hub. I don't always have to go directly to their support team to setup new users. As long as I have the mac address of the phone and we have free numbers I can set a new user up in minutes.
  • Their support team is great as well. If I do need to get help with an issue their support team is quick to respond and very knowledgeable about their systems. Their team is also able to fix most support cases within the same day.
David Scalise | TrustRadius Reviewer

Microsoft Teams

  • Microsoft Teams is a global way to communicate, and we reach to people easily using the tool.
  • Microsoft Teams creates a direct chance of file sharing, with no emails or other physical means required.
  • We use Microsoft Teams for holding different sessions, which are also recorded.
Jessica Bwire | TrustRadius Reviewer

Cons

Fuze

  • Android and iOS apps do not always handle disruptions from other phone activities well. Inbound phone calls and changes to Bluetooth connections (earpiece to car, for example) can foul up an ongoing meeting.
  • We would love the ability to easily move calls between devices -- Software to desk phone, desk phone to mobile client, etc. Fuze has made some improvements in this area, but there are still a couple of missing pieces.
  • The Fuze Meetings module is still a bit behind the major players like WebEx, Zoom, etc., in features and general usability.
John Dennis | TrustRadius Reviewer

Microsoft Teams

  • The app does not work well with apple products at all.
  • The desktop application does not compete with other remote working platforms.
  • The screen-share is the most inconvenient. While presenting you cannot share a single tab/window, you are forced to share your entire screen. There is a privacy concern.
  • While presenting on behalf of a colleague, you will have to stop the presentation, mute/unmute then return to the presentation which is disruptive and unprofessional especially when recording.
  • The members of the organisation assume guests have the capabilities they have, which guests do not. Microsoft Teams does not work as a social media platform and the guest feature should be abandoned entirely because it is most frustrating for guests.
  • Guests invited to Microsoft Teams meetings cannot view multiple video cams while using a browser with a VPN service.
  • The activity/meeting feedback window in the app itself is chaotic and can be better organised. I recommend data logs that can be pulled when needed.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Fuze

Fuze 6.1
Based on 18 answers
Cost and support and the primary driving factors. The management team has been extremely responsive and assisting even with the obstacles and hurdles we experienced during implementation. We are still learning how best to manage the solution and comfort and pleasure with the solution will increase as our knowledge and skillsets improve.
Anonymous | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 10.0
Based on 2 answers
Microsoft Teams has really shown how it can assist in this current environment but even without so, it is valuable as a tool to connect with individuals and collaborate on conference schedules.
Anonymous | TrustRadius Reviewer

Usability

Fuze

Fuze 7.3
Based on 11 answers
Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
D. SKye Hodges | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.2
Based on 29 answers
There is way too much clicking in circles and multi-step processes for tasks that should be simple, like moving documents from one place to another or navigating the document set. Things that should be drag and drop take 3 or more clicks to achieve, and you have to wait a significant amount of time for the page to load after each click. The software seems bloated and slow
Anonymous | TrustRadius Reviewer

Reliability and Availability

Fuze

Fuze 8.5
Based on 3 answers
We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you
Anonymous | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Performance

Fuze

Fuze 8.0
Based on 3 answers
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Support Rating

Fuze

Fuze 6.6
Based on 93 answers
I think it is improving but as I said previously there is a stress on the billing side of the business which gives a perhaps unfairly poor impression of support. The recent interaction that I have had with Support is definitely better and from my experience as good as it has been.
Anonymous | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams 7.6
Based on 129 answers
Microsoft Teams has a good support and an easy system to find answers. There are also tutorials available for learning the basics of the program which is very helpful. Being able to use the program on computers, tablets and mobile devices is very helpful. The whole Outlook 360 package has a good support network which makes integrating new programs into the office easier
Karen Zelzer | TrustRadius Reviewer

In-Person Training

Fuze

Fuze 8.0
Based on 2 answers
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Online Training

Fuze

Fuze 9.0
Based on 2 answers
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Implementation Rating

Fuze

Fuze 7.5
Based on 103 answers
I wasn’t apart of the implementation, but I heard it was painful and a little rough. After I took over, I noticed lots of stuff half put together and not in use. I eventually went in and cleaned it all up, but it wasn’t the most fun process.
Justin Lacroix | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Alternatives Considered

Fuze

Post deployment we're currently reviewing the other unified communications solutions as Fuze is expensive per user when compared to other options available. Fuze has an advantage due to its PBX capabilities however licensing for non-PBX users is considerably higher then other vendors.
Anonymous | TrustRadius Reviewer

Microsoft Teams

Microsoft team is most powerful software that helps organization to improve the working process throw maintaining the better communication between them and most reliable to communication between each of us. you can chat with any person who is on Microsoft team and you can do video call to them, you can share your machine screen with them and help them to understand more quickly.
Anonymous | TrustRadius Reviewer

Scalability

Fuze

Fuze 7.0
Based on 3 answers
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges | TrustRadius Reviewer

Microsoft Teams

No score
No answers yet
No answers on this topic

Return on Investment

Fuze

  • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
  • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
Mikey Romero | TrustRadius Reviewer

Microsoft Teams

  • A positive impact has been in having to save time for IT staff from not having to deploy other collaboration tools, since Teams is an all-in-one collaboration tool.
  • Another positive impact has been in the ability to set permissions for different user groups. This helps to keep things more secure overall.
  • One negative impact has been in the extra time it has taken to try and get users up to speed with using the platform. More formal training is required.
Anonymous | TrustRadius Reviewer

Pricing Details

Fuze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Fuze Editions & Modules

Edition
US Outbound$0.021
Fuze Meetings$152
  1. Per Minute
  2. Per User/Per Month
Additional Pricing Details
https://www.fuze.com/fuze-plans

Microsoft Teams

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Teams Editions & Modules

Edition
Free$0.001
Microsoft 365 Business Basic$5.001
Microsoft 365 Business Standard$12.501
Office 365 E3$20.001
  1. per user/per month
Additional Pricing Details
Discounts are available for non profit organizations.

Rating Summary

Likelihood to Recommend

Fuze
7.4
Microsoft Teams
8.2

Likelihood to Renew

Fuze
6.1
Microsoft Teams
10.0

Usability

Fuze
7.3
Microsoft Teams
7.2

Reliability and Availability

Fuze
8.5
Microsoft Teams

Performance

Fuze
8.0
Microsoft Teams

Support Rating

Fuze
6.6
Microsoft Teams
7.6

In-Person Training

Fuze
8.0
Microsoft Teams

Online Training

Fuze
9.0
Microsoft Teams

Implementation Rating

Fuze
7.5
Microsoft Teams

Scalability

Fuze
7.0
Microsoft Teams

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