Fuze vs. Microsoft Teams

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Fuze
Score 8.1 out of 10
Enterprise companies (1,001+ employees)
Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions.
$15
per month
Microsoft Teams
Score 8.0 out of 10
N/A
Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.
$5
per month
Pricing
FuzeMicrosoft Teams
Editions & Modules
US Outbound
$0.02
Per Minute
Fuze Meetings
$15
Per User/Per Month
Free
$0.00
per user/per month
Microsoft 365 Business Basic
$5.00
per user/per month
Microsoft 365 Business Standard
$12.50
per user/per month
Office 365 E3
$20.00
per user/per month
Offerings
Pricing Offerings
FuzeMicrosoft Teams
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsDiscounts are available for non profit organizations.
More Pricing Information
Community Pulse
FuzeMicrosoft Teams
Considered Both Products
Fuze
Chose Fuze
Fuze was basically selected as our priority because of its seamless calling feature as compared to its competitors and the edge of simplifying the contextual features it is offering
Chose Fuze
Fuze proved to be a great solution and quite the improvement from our XO phone platform we moved away from. Fuze as a cloud solution allowed us to transition to a remote work environment very easily. Fuze reporting provided valuable insight into the call activity of sales …
Chose Fuze
We wanted to replace the legacy PBX systems across all US regions & we found Fuze is really interesting because of the cloud-based subscription-based model solution. We wanted to bring some change to our user to upgrade it to the next level & we found Fuze is very innovative …
Chose Fuze
They all have different usages, Fuze makes it feel like we are using a phone even if we use it from our laptops. We also wanted to have one centralized VOIP system, for example, we have Webex as our meeting system and Slack as our instant messaging system. Definitely much …
Chose Fuze
It's only the fact that we ported our phone numbers to Fuze that made us adopt the solution, for a question of price and support. Meetings, Chat and the mobile application have great potential for improvement.
Chose Fuze
We looked at RingCentral as well. They are a big name out there right now. It was actually a tough choice between the two. We had demos of all the software and understood how things worked. In the end, Fuze just made more sense for us. It has solved our problems and fits our …
Chose Fuze
Incontact is expensive but seems to be the only option we have out right now that meets our needs. I would like to switch but our talks with Fuze didn't go very far because we have so much built with Incontact that it was hard to duplicate between fuze and Incontact.
Chose Fuze
I listed Skype because Skype has very similar uses like Fuze, copies calling, inter-office chat, video chat, etc. I personally liked Fuze a lot better than Skype. Skype is a bit clunky, I am constantly having audio issues, and when it has been used for video-conferencing …
Chose Fuze
Teams and Slack where our predecessors to Fuze. Fuze is miles beyond both because the others lack the BPX integration to make them fully-featured. Teams did have a cleaner interface, and Slack did have a better team chat with replies and grouping. Overall, I think the loss of …
Chose Fuze
Technology leadership, availability, and price.
Chose Fuze
Post deployment we're currently reviewing the other unified communications solutions as Fuze is expensive per user when compared to other options available. Fuze has an advantage due to its PBX capabilities however licensing for non-PBX users is considerably higher then other …
Microsoft Teams

No answer on this topic

Top Pros
Top Cons
Features
FuzeMicrosoft Teams
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Fuze
6.0
111 Ratings
31% below category average
Microsoft Teams
-
Ratings
Hosted PBX5.678 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)6.373 Ratings00 Ratings
User templates5.360 Ratings00 Ratings
Call reports6.692 Ratings00 Ratings
Directory of employee names6.2107 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Fuze
6.9
107 Ratings
20% below category average
Microsoft Teams
-
Ratings
Answering rules7.199 Ratings00 Ratings
Call recording6.489 Ratings00 Ratings
Call park7.373 Ratings00 Ratings
Message alerts6.793 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Fuze
7.5
91 Ratings
10% below category average
Microsoft Teams
-
Ratings
Video conferencing7.477 Ratings00 Ratings
Audio conferencing7.690 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Fuze
8.1
103 Ratings
3% below category average
Microsoft Teams
-
Ratings
Mobile app for iOS8.194 Ratings00 Ratings
Mobile app for Android8.177 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
Fuze
-
Ratings
Microsoft Teams
7.4
182 Ratings
6% below category average
Task Management00 Ratings7.6137 Ratings
Gantt Charts00 Ratings6.270 Ratings
Scheduling00 Ratings8.2153 Ratings
Workflow Automation00 Ratings7.094 Ratings
Mobile Access00 Ratings8.2174 Ratings
Search00 Ratings7.6160 Ratings
Visual planning tools00 Ratings6.9111 Ratings
Communication
Comparison of Communication features of Product A and Product B
Fuze
-
Ratings
Microsoft Teams
7.8
191 Ratings
3% below category average
Chat00 Ratings8.9191 Ratings
Notifications00 Ratings8.2189 Ratings
Discussions00 Ratings8.7177 Ratings
Surveys00 Ratings7.4104 Ratings
Internal knowledgebase00 Ratings7.3117 Ratings
Integrates with GoToMeeting00 Ratings7.247 Ratings
Integrates with Gmail and Google Hangouts00 Ratings6.343 Ratings
Integrates with Outlook00 Ratings8.8157 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Fuze
-
Ratings
Microsoft Teams
7.6
177 Ratings
6% below category average
Versioning00 Ratings7.4121 Ratings
Video files00 Ratings7.7150 Ratings
Audio files00 Ratings7.8152 Ratings
Document collaboration00 Ratings8.3164 Ratings
Access control00 Ratings7.8148 Ratings
Advanced security features00 Ratings7.4110 Ratings
Integrates with Google Drive00 Ratings6.453 Ratings
Device sync00 Ratings8.2123 Ratings
Best Alternatives
FuzeMicrosoft Teams
Small Businesses
CloudTalk
CloudTalk
Score 9.7 out of 10
Stackby
Stackby
Score 9.8 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.7 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FuzeMicrosoft Teams
Likelihood to Recommend
7.9
(116 ratings)
8.2
(269 ratings)
Likelihood to Renew
7.6
(20 ratings)
6.2
(9 ratings)
Usability
7.1
(12 ratings)
7.4
(52 ratings)
Availability
8.9
(3 ratings)
9.0
(1 ratings)
Performance
8.0
(3 ratings)
8.0
(1 ratings)
Support Rating
7.4
(88 ratings)
8.3
(113 ratings)
In-Person Training
8.0
(2 ratings)
-
(0 ratings)
Online Training
9.0
(2 ratings)
-
(0 ratings)
Implementation Rating
8.0
(111 ratings)
10.0
(1 ratings)
Configurability
8.7
(3 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
6.2
(7 ratings)
Ease of integration
8.0
(3 ratings)
-
(0 ratings)
Product Scalability
7.8
(3 ratings)
10.0
(1 ratings)
Professional Services
-
(0 ratings)
6.9
(7 ratings)
Vendor post-sale
8.6
(3 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(3 ratings)
-
(0 ratings)
User Testimonials
FuzeMicrosoft Teams
Likelihood to Recommend
Fuze
Fuze has way more capability than we need for our small office so it might be best suited for large installations, call centers, and complex environments. Our office is small and our needs [are] minimal, so when we need support we are challenged to understand the support person due to our lack of technical sophistication. We sometimes feel like we should switch to a solution more geared for consumers or SOHO. Nevertheless, Fuze provides reliable service at [a] reasonable cost that meets our needs, and because support is rarely needed we are happy with them most of the time, i.e. when support isn't needed.
Read full review
Microsoft
Positive: The virtual workspace created for a work team within the same company, for the resemblance of information and communications in one place.Negative: The access for members of a non-profit organization who have external emails from the host but need the same access as an internal person since their volunteer work is part of the very core of the federation.
Read full review
Pros
Fuze
  • Support Team - the best I have ever worked with. They help 24/7 on any issue I could come across. Usually it is an item I could fix myself and they fix it and show me how to fix the same issue if I have it in the future.
  • Contact Center - We do Commercial Collections involving Sales and Collections. We have 50 people on the phone at one time. Contact Center lets a Manager listen live and gives help if the rep needs help selling or collecting.
  • Pandemic 2020 - without Fuze we would have been unable to work for 3 months. They saved our "rears" since we already had all their services up and running for years.
Read full review
Microsoft
  • Virtual meetings - ease of set up and execution
  • File sharing! We build channels for projects, and being able to invite only project members is huge!
  • Peer-to-peer communications - being able to "ping" one of my colleagues, either text, video or call-only, on-demand, is what runs our business.
Read full review
Cons
Fuze
  • Desktop application stability and compatibility with certain hardware.
  • Better installation - Per-user and per-computer installs sometimes compete with one another and/or upgrades fail to install.
  • [The] desktop app is not best for touchscreen-enabled devices due to lack of ability to scroll through messages using a finger or stylus.
Read full review
Microsoft
  • The feature of notifications in the mobile application could be improved. Sometimes notifications of different teams are not visible and are only visible when the application is opened.
  • It uses lots of computational resources while running and thus, slows down the system sometimes.
  • It allows a few channels per team. The number of channels could be increased for better productivity.
Read full review
Likelihood to Renew
Fuze
Fuze is a solid application that is a great asset to the business for our sales staff to make daily calls to clients and candidates. Managers can monitor call data and times to keep up to date with team performance, as well as monitor calls for users on their team. The Fuze/MS Teams integration is an exciting prospect that would be very beneficial to us as a business, for seamless integration between the 2 platforms.
Read full review
Microsoft
Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
Read full review
Usability
Fuze
Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
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Microsoft
User experience has been much better than the previous Skype for Business app. It has an easy-to-use interface with persistent chats. The search feature is very fast and useful. MS Teams has mostly focused on Collaboration and team building features which are very useful for organizational communications. Since Teams is accessible from multiple platforms like Laptop, Desktop, Mobile phones, etc it has been very convenient from a Mobility perspective.
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Reliability and Availability
Fuze
We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you
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Microsoft
Rare, but outages do happen
Read full review
Performance
Fuze
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
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Microsoft
Sometimes about once a week I get a message that says "Sorry, there seems to be something wrong". But it goes away in a few minutes.
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Support Rating
Fuze
Our experience with Fuze support has been overall very positive. Their technicians seem to be well trained and able to handle a variety of requests and issues without unnecessary delays or extensive troubleshooting. Fuze allows enough customer access to avoid the need to call support for every little issue but is ready to assist when issues are beyond our capabilities to resolve.
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Microsoft
Using Microsoft Teams has resulted in much faster business communications with both co-workers and consultants. There has been little need for support with this software as the interface is very intuitive and the product is overall very well designed. We did encounter an issue with the built-in phone service, however, this was quickly resolved by the support team.
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In-Person Training
Fuze
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
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Microsoft
No answers on this topic
Online Training
Fuze
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
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Microsoft
No answers on this topic
Implementation Rating
Fuze
Personally, I didn't have any trouble getting started with Fuze. It was installed on my computer on my first day and I was good to go! Little to no hiccups. I was not with the company when they first adapted Fuze so I can not speak to the implementation as a whole.
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Microsoft
I find everything I need for my day-to-day work.
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Alternatives Considered
Fuze
Fuze was far more expensive and more complicated to set up. Our current platform took a few days to set up with SSO. Our contact center took a bit longer but works amazingly.
Read full review
Microsoft
Our company and IT department previously used Skype for our communication needs. Skype was not dependable in my opinion, because it seems each time I used it during a call and/or a meeting, I and several other team members would get disconnected more than once. This caused a great interruption of our meeting, caused team members to have to ask others to repeat themselves and caused a general lack of interest in employee attendance during meetings.
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Contract Terms and Pricing Model
Fuze
No answers on this topic
Microsoft
Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
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Scalability
Fuze
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
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Microsoft
It does not appear to have a limit to how many teams and employees we can have using it
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Professional Services
Fuze
No answers on this topic
Microsoft
I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
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Return on Investment
Fuze
  • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
  • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
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Microsoft
  • I'm not sure I can point to a specific ROI, but it has improved our ability to communicate and work more effectively together.
  • It's also nice to have records of every interaction, photo, and document that has been shared. Less chance of something completely disappearing.
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ScreenShots