Fuze vs Microsoft Teams

What users are saying about

Score 7.5 out of 10

Based on 196 reviews and ratings

Score 8.1 out of 10

Based on 4019 reviews and ratings

Feature Set Ratings

Cloud PBX

7.3

Fuze

73%

Microsoft Teams

Feature Set Not Supported

N/A

Fuze ranks higher in 5/5 features

Hosted PBX

7.2

72%

77 Ratings

N/A

0 Ratings

Multi-level Interactive Voice Response (IVR)

7.1

71%

72 Ratings

N/A

0 Ratings

User templates

6.8

68%

59 Ratings

N/A

0 Ratings

Call reports

7.5

75%

91 Ratings

N/A

0 Ratings

Directory of employee names

8.1

81%

106 Ratings

N/A

0 Ratings

Call Management

7.5

Fuze

75%

Microsoft Teams

Feature Set Not Supported

N/A

Fuze ranks higher in 4/4 features

Answering rules

7.3

73%

98 Ratings

N/A

0 Ratings

Call recording

7.0

70%

88 Ratings

N/A

0 Ratings

Call park

7.7

77%

72 Ratings

N/A

0 Ratings

Message alerts

7.9

79%

92 Ratings

N/A

0 Ratings

VoIP system collaboration

8.2

Fuze

82%

Microsoft Teams

Feature Set Not Supported

N/A

Fuze ranks higher in 2/2 features

Video conferencing

7.8

78%

76 Ratings

N/A

0 Ratings

Audio conferencing

8.6

86%

89 Ratings

N/A

0 Ratings

Mobile apps

8.3

Fuze

83%

Microsoft Teams

Feature Set Not Supported

N/A

Fuze ranks higher in 2/2 features

Mobile app for iOS

8.2

82%

93 Ratings

N/A

0 Ratings

Mobile app for Android

8.4

84%

76 Ratings

N/A

0 Ratings

Project Management

Fuze

Feature Set Not Supported

N/A

7.9

Microsoft Teams

79%

Microsoft Teams ranks higher in 7/7 features

Task Management

N/A

0 Ratings

8.0

80%

113 Ratings

Gantt Charts

N/A

0 Ratings

7.2

72%

57 Ratings

Scheduling

N/A

0 Ratings

8.7

87%

125 Ratings

Workflow Automation

N/A

0 Ratings

7.6

76%

77 Ratings

Mobile Access

N/A

0 Ratings

8.8

88%

145 Ratings

Search

N/A

0 Ratings

7.7

77%

133 Ratings

Visual planning tools

N/A

0 Ratings

7.3

73%

92 Ratings

Communication

Fuze

Feature Set Not Supported

N/A

8.3

Microsoft Teams

83%

Microsoft Teams ranks higher in 8/8 features

Chat

N/A

0 Ratings

9.3

93%

159 Ratings

Notifications

N/A

0 Ratings

8.6

86%

157 Ratings

Discussions

N/A

0 Ratings

8.9

89%

148 Ratings

Surveys

N/A

0 Ratings

7.5

75%

80 Ratings

Internal knowledgebase

N/A

0 Ratings

7.7

77%

93 Ratings

Integrates with GoToMeeting

N/A

0 Ratings

8.1

81%

44 Ratings

Integrates with Gmail and Google Hangouts

N/A

0 Ratings

7.4

74%

40 Ratings

Integrates with Outlook

N/A

0 Ratings

9.1

91%

140 Ratings

File Sharing & Management

Fuze

Feature Set Not Supported

N/A

8.1

Microsoft Teams

81%

Microsoft Teams ranks higher in 8/8 features

Versioning

N/A

0 Ratings

8.1

81%

100 Ratings

Video files

N/A

0 Ratings

8.0

80%

126 Ratings

Audio files

N/A

0 Ratings

8.1

81%

127 Ratings

Document collaboration

N/A

0 Ratings

8.5

85%

135 Ratings

Access control

N/A

0 Ratings

8.2

82%

120 Ratings

Advanced security features

N/A

0 Ratings

8.1

81%

93 Ratings

Integrates with Google Drive

N/A

0 Ratings

7.6

76%

46 Ratings

Device sync

N/A

0 Ratings

8.3

83%

98 Ratings

Attribute Ratings

Microsoft Teams is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating, Implementation Rating

Fuze

74%

115 Ratings

8.5

Microsoft Teams

85%

239 Ratings

Fuze

72%

20 Ratings

9.6

Microsoft Teams

96%

7 Ratings

Fuze

74%

12 Ratings

8.1

Microsoft Teams

81%

53 Ratings

Fuze

88%

4 Ratings

Microsoft Teams

N/A

0 Ratings

Fuze

80%

4 Ratings

Microsoft Teams

N/A

0 Ratings

Fuze

71%

161 Ratings

7.9

Microsoft Teams

79%

195 Ratings

Fuze

80%

2 Ratings

Microsoft Teams

N/A

0 Ratings

Fuze

90%

2 Ratings

Microsoft Teams

N/A

0 Ratings

Fuze

79%

186 Ratings

10.0

Microsoft Teams

100%

1 Rating

Contract Terms and Pricing Model

Fuze

N/A

0 Ratings

5.7

Microsoft Teams

57%

7 Ratings

Fuze

76%

3 Ratings

Microsoft Teams

N/A

0 Ratings

Fuze

N/A

0 Ratings

6.3

Microsoft Teams

63%

7 Ratings

Pros

Support Team - the best I have ever worked with. They help 24/7 on any issue I could come across. Usually it is an item I could fix myself and they fix it and show me how to fix the same issue if I have it in the future.
Contact Center - We do Commercial Collections involving Sales and Collections. We have 50 people on the phone at one time. Contact Center lets a Manager listen live and gives help if the rep needs help selling or collecting.
Pandemic 2020 - without Fuze we would have been unable to work for 3 months. They saved our "rears" since we already had all their services up and running for years.

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Wendy Wilcox

IT Support

BARR Credit ServicesAccounting, 11-50 employees

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Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.

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Chris Gomez, SPHR

Director of Product Marketing

Passare, Inc.Insurance, 201-500 employees

View all 239 answers on this topic

Cons

Desktop application stability and compatibility with certain hardware.
Better installation - Per-user and per-computer installs sometimes compete with one another and/or upgrades fail to install.
[The] desktop app is not best for touchscreen-enabled devices due to lack of ability to scroll through messages using a finger or stylus.

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Verified User

Administrator in Information Technology

Wholesale Company, 201-500 employees

View all 115 answers on this topic

Found a bug where Microsoft Teams suddenly drops during an ongoing call even if there is no network issue from either end
Screen sharing is also buggy. When we share our desktop screen on MS Teams the taskbar disappears and it's difficult to navigate through apps.
There is a limit to PIN 15 chats a favourites. This count should be increased.

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RAJESH VENGILOT

Lead (Unified Communications)

Tata Communications LTDInformation Technology & Services, 10,001+ employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Required

Starting Price

$15 per month

Fuze Editions & Modules

Edition

US Outbound	$0.02¹
Fuze Meetings	$15²

Per Minute
Per User/Per Month

Additional Pricing Details

https://www.fuze.com/fuze-plans

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$5 per month

Microsoft Teams Editions & Modules

Edition

Free	$0.00¹
Microsoft 365 Business Basic	$5.00¹
Microsoft 365 Business Standard	$12.50¹
Office 365 E3	$20.00¹

per user/per month

Additional Pricing Details

Discounts are available for non profit organizations.

Likelihood to Renew

Fuze 7.2

Based on 20 answers

Fuze is a solid application that is a great asset to the business for our sales staff to make daily calls to clients and candidates. Managers can monitor call data and times to keep up to date with team performance, as well as monitor calls for users on their team. The Fuze/MS Teams integration is an exciting prospect that would be very beneficial to us as a business, for seamless integration between the 2 platforms.

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Verified User

Technician in Information Technology

Staffing & Recruiting Company, 1001-5000 employees

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Microsoft Teams 9.6

Based on 7 answers

Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product

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Phil Parrish

Co-founder, Managing Director

PrograMetrixMarketing & Advertising, 11-50 employees

View all 7 answers on this topic

Usability

Fuze 7.4

Based on 12 answers

Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.

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D. SKye Hodges

IT Technician

Micro FocusComputer Software, 5001-10,000 employees

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Microsoft Teams 8.1

Based on 53 answers

The overall functionality of the product is incredible in that it provides a one-stop solution for organization and communication. The product is also very well integrated into Microsoft Outlook and other Office apps. Visually pleasing and very easy to use interface. New features are constantly being added to enhance the user experience.

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Verified User

Engineer in Engineering

Civil Engineering Company, 1-10 employees

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Reliability and Availability

Fuze 8.8

Based on 4 answers

We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you

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Verified User

Administrator in Information Technology

Computer Software Company, 1001-5000 employees

View all 4 answers on this topic

No score

No answers yet

No answers on this topic

Performance

Fuze 8.0

Based on 4 answers

Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.

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D. SKye Hodges

IT Technician

Micro FocusComputer Software, 5001-10,000 employees

View all 4 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

Fuze 7.1

Based on 161 answers

Our experience with Fuze support has been overall very positive. Their technicians seem to be well trained and able to handle a variety of requests and issues without unnecessary delays or extensive troubleshooting. Fuze allows enough customer access to avoid the need to call support for every little issue but is ready to assist when issues are beyond our capabilities to resolve.

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John Dennis

Network Administrator

UNICOM Engineering, Inc.Information Technology & Services, 201-500 employees

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Microsoft Teams 7.9

Based on 195 answers

I think Microsoft Team is overall good application for communication, track Project work inter the teams and also intra teams. I have 7 out of 10 because it needs improvements in certain features like video sharing call, call drop, audio quality and connecting problems even after having good internet connection.

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Rishav Raj

System Engineer

InfosysInformation Technology & Services, 10,001+ employees

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In-Person Training

Fuze 8.0

Based on 2 answers

At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.

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D. SKye Hodges

IT Technician

Micro FocusComputer Software, 5001-10,000 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Online Training

Fuze 9.0

Based on 2 answers

Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.

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D. SKye Hodges

IT Technician

Micro FocusComputer Software, 5001-10,000 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Implementation Rating

Fuze 7.9

Based on 186 answers

Personally, I didn't have any trouble getting started with Fuze. It was installed on my computer on my first day and I was good to go! Little to no hiccups. I was not with the company when they first adapted Fuze so I can not speak to the implementation as a whole.

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Danielle Bulla

Accounts Payable and Financial Services Coordinator

Rollins CollegeHigher Education, 501-1000 employees

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Microsoft Teams 10.0

Based on 1 answer

I find everything I need for my day-to-day work.

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Sarath Kumar Pujari

Staff Engineer

QualcommTelecommunications, 10,001+ employees

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Alternatives Considered

Fuze was far more expensive and more complicated to set up. Our current platform took a few days to set up with SSO. Our contact center took a bit longer but works amazingly.

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Justin Lacroix

Manager, IT Support

SoCleanHealth, Wellness and Fitness, 51-200 employees

View all 115 answers on this topic

I enjoy Teams better than Lync/Skype for Business, but I enjoy Slack the most for inter-company communication and UI/UX convenience. The learning curve for Slack is very small and it has a casual atmosphere that would engage the employees in a more fun and welcoming manner than a stark and professional background of Teams.

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Verified User

Professional in Marketing

Glass, Ceramics & Concrete Company, 10,001+ employees

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Contract Terms and Pricing Model

No score

No answers yet

No answers on this topic

Microsoft Teams 5.7

Based on 7 answers

Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.

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Verified User

Director in Information Technology

Transportation/Trucking/Railroad Company, 10,001+ employees

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Scalability

Fuze 7.6

Based on 3 answers

Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.

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D. SKye Hodges

IT Technician

Micro FocusComputer Software, 5001-10,000 employees

View all 3 answers on this topic

No score

No answers yet

No answers on this topic

Professional Services

No score

No answers yet

No answers on this topic

Microsoft Teams 6.3

Based on 7 answers

I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.

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Asik Jaman

Business Development Specialist

Desh AI TechInformation Technology & Services, 51-200 employees

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Return on Investment

We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.

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Mikey Romero

Helpdesk Manager

Mesilla Valley TransportationTransportation/Trucking/Railroad, 1001-5000 employees

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I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
It also gives us a more direct line to our manager if we need there input they can easily join our team chat.

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Verified User

Analyst in Information Technology

Hospital & Health Care Company, 10,001+ employees

View all 239 answers on this topic

Fuze

Microsoft Teams

Fuze

Microsoft Teams

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Fuze

Microsoft Teams

Answering rules

Call recording

Call park

Message alerts

Fuze

Microsoft Teams

Video conferencing

Audio conferencing

Fuze

Microsoft Teams

Mobile app for iOS

Mobile app for Android

Fuze

Microsoft Teams

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Fuze

Microsoft Teams

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Fuze

Microsoft Teams

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Fuze

Microsoft Teams

Fuze

Microsoft Teams

Fuze

Microsoft Teams

Fuze

Microsoft Teams

Fuze

Microsoft Teams

Fuze

Microsoft Teams

Fuze

Microsoft Teams

Fuze

Microsoft Teams

Fuze

Microsoft Teams

Fuze

Microsoft Teams

Fuze

Microsoft Teams

Fuze

Microsoft Teams

Likelihood to Recommend

Fuze

Microsoft Teams

Pros