What users are saying about
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Top Rated
196 Ratings
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Top Rated
4019 Ratings

Fuze

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Top Rated
196 Ratings
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Score 7.5 out of 100

Microsoft Teams

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Top Rated
4019 Ratings
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Score 8.1 out of 100

Feature Set Ratings

    Cloud PBX

    7.3

    Fuze

    73%

    Microsoft Teams

    Feature Set Not Supported
    N/A
    Fuze ranks higher in 5/5 features

    Hosted PBX

    7.2
    72%
    77 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    7.1
    71%
    72 Ratings
    N/A
    0 Ratings

    User templates

    6.8
    68%
    59 Ratings
    N/A
    0 Ratings

    Call reports

    7.5
    75%
    91 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.1
    81%
    106 Ratings
    N/A
    0 Ratings

    Call Management

    7.5

    Fuze

    75%

    Microsoft Teams

    Feature Set Not Supported
    N/A
    Fuze ranks higher in 4/4 features

    Answering rules

    7.3
    73%
    98 Ratings
    N/A
    0 Ratings

    Call recording

    7.0
    70%
    88 Ratings
    N/A
    0 Ratings

    Call park

    7.7
    77%
    72 Ratings
    N/A
    0 Ratings

    Message alerts

    7.9
    79%
    92 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.2

    Fuze

    82%

    Microsoft Teams

    Feature Set Not Supported
    N/A
    Fuze ranks higher in 2/2 features

    Video conferencing

    7.8
    78%
    76 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.6
    86%
    89 Ratings
    N/A
    0 Ratings

    Mobile apps

    8.3

    Fuze

    83%

    Microsoft Teams

    Feature Set Not Supported
    N/A
    Fuze ranks higher in 2/2 features

    Mobile app for iOS

    8.2
    82%
    93 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.4
    84%
    76 Ratings
    N/A
    0 Ratings

    Project Management

    Fuze

    Feature Set Not Supported
    N/A
    7.9

    Microsoft Teams

    79%
    Microsoft Teams ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    8.0
    80%
    113 Ratings

    Gantt Charts

    N/A
    0 Ratings
    7.2
    72%
    57 Ratings

    Scheduling

    N/A
    0 Ratings
    8.7
    87%
    125 Ratings

    Workflow Automation

    N/A
    0 Ratings
    7.6
    76%
    77 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.8
    88%
    145 Ratings

    Search

    N/A
    0 Ratings
    7.7
    77%
    133 Ratings

    Visual planning tools

    N/A
    0 Ratings
    7.3
    73%
    92 Ratings

    Communication

    Fuze

    Feature Set Not Supported
    N/A
    8.3

    Microsoft Teams

    83%
    Microsoft Teams ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    9.3
    93%
    159 Ratings

    Notifications

    N/A
    0 Ratings
    8.6
    86%
    157 Ratings

    Discussions

    N/A
    0 Ratings
    8.9
    89%
    148 Ratings

    Surveys

    N/A
    0 Ratings
    7.5
    75%
    80 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    7.7
    77%
    93 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    8.1
    81%
    44 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    7.4
    74%
    40 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    9.1
    91%
    140 Ratings

    File Sharing & Management

    Fuze

    Feature Set Not Supported
    N/A
    8.1

    Microsoft Teams

    81%
    Microsoft Teams ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    8.1
    81%
    100 Ratings

    Video files

    N/A
    0 Ratings
    8.0
    80%
    126 Ratings

    Audio files

    N/A
    0 Ratings
    8.1
    81%
    127 Ratings

    Document collaboration

    N/A
    0 Ratings
    8.5
    85%
    135 Ratings

    Access control

    N/A
    0 Ratings
    8.2
    82%
    120 Ratings

    Advanced security features

    N/A
    0 Ratings
    8.1
    81%
    93 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    7.6
    76%
    46 Ratings

    Device sync

    N/A
    0 Ratings
    8.3
    83%
    98 Ratings

    Attribute Ratings

    • Microsoft Teams is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating, Implementation Rating

    Likelihood to Recommend

    7.4

    Fuze

    74%
    115 Ratings
    8.5

    Microsoft Teams

    85%
    239 Ratings

    Likelihood to Renew

    7.2

    Fuze

    72%
    20 Ratings
    9.6

    Microsoft Teams

    96%
    7 Ratings

    Usability

    7.4

    Fuze

    74%
    12 Ratings
    8.1

    Microsoft Teams

    81%
    53 Ratings

    Availability

    8.8

    Fuze

    88%
    4 Ratings

    Microsoft Teams

    N/A
    0 Ratings

    Performance

    8.0

    Fuze

    80%
    4 Ratings

    Microsoft Teams

    N/A
    0 Ratings

    Support Rating

    7.1

    Fuze

    71%
    161 Ratings
    7.9

    Microsoft Teams

    79%
    195 Ratings

    In-Person Training

    8.0

    Fuze

    80%
    2 Ratings

    Microsoft Teams

    N/A
    0 Ratings

    Online Training

    9.0

    Fuze

    90%
    2 Ratings

    Microsoft Teams

    N/A
    0 Ratings

    Implementation Rating

    7.9

    Fuze

    79%
    186 Ratings
    10.0

    Microsoft Teams

    100%
    1 Rating

    Contract Terms and Pricing Model

    Fuze

    N/A
    0 Ratings
    5.7

    Microsoft Teams

    57%
    7 Ratings

    Product Scalability

    7.6

    Fuze

    76%
    3 Ratings

    Microsoft Teams

    N/A
    0 Ratings

    Professional Services

    Fuze

    N/A
    0 Ratings
    6.3

    Microsoft Teams

    63%
    7 Ratings

    Likelihood to Recommend

    Fuze

    Fuze has way more capability than we need for our small office so it might be best suited for large installations, call centers, and complex environments. Our office is small and our needs [are] minimal, so when we need support we are challenged to understand the support person due to our lack of technical sophistication. We sometimes feel like we should switch to a solution more geared for consumers or SOHO. Nevertheless, Fuze provides reliable service at [a] reasonable cost that meets our needs, and because support is rarely needed we are happy with them most of the time, i.e. when support isn't needed.
    Howard Feist | TrustRadius Reviewer

    Microsoft Teams

    Our entire company has been able to communicate via Microsoft Teams for large company meetings and use video to connect with each other. We've held large team meetings as well where everyone joins in with video to be able to see each others' faces from time to time since we're all now 100% remote. Microsoft Teams is an excellent communication tool between myself and my employees. The one thing I'd say that is a drawback is that my team member and I had a personal conversation and an IT person was able to view and even share our conversation with other bosses. I thought this was inappropriate and I wish there would be a way to be "alerted" when someone is spying in on your conversations!
    Robin Martin | TrustRadius Reviewer

    Pros

    Fuze

    • Support Team - the best I have ever worked with. They help 24/7 on any issue I could come across. Usually it is an item I could fix myself and they fix it and show me how to fix the same issue if I have it in the future.
    • Contact Center - We do Commercial Collections involving Sales and Collections. We have 50 people on the phone at one time. Contact Center lets a Manager listen live and gives help if the rep needs help selling or collecting.
    • Pandemic 2020 - without Fuze we would have been unable to work for 3 months. They saved our "rears" since we already had all their services up and running for years.
    Wendy Wilcox | TrustRadius Reviewer

    Microsoft Teams

    • Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
    • The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
    • An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
    Chris Gomez, SPHR | TrustRadius Reviewer

    Cons

    Fuze

    • Desktop application stability and compatibility with certain hardware.
    • Better installation - Per-user and per-computer installs sometimes compete with one another and/or upgrades fail to install.
    • [The] desktop app is not best for touchscreen-enabled devices due to lack of ability to scroll through messages using a finger or stylus.
    Anonymous | TrustRadius Reviewer

    Microsoft Teams

    • Found a bug where Microsoft Teams suddenly drops during an ongoing call even if there is no network issue from either end
    • Screen sharing is also buggy. When we share our desktop screen on MS Teams the taskbar disappears and it's difficult to navigate through apps.
    • There is a limit to PIN 15 chats a favourites. This count should be increased.
    RAJESH VENGILOT | TrustRadius Reviewer

    Pricing Details

    Fuze

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    $15 per month

    Fuze Editions & Modules

    Edition
    US Outbound$0.021
    Fuze Meetings$152
    1. Per Minute
    2. Per User/Per Month
    Additional Pricing Details
    https://www.fuze.com/fuze-plans

    Microsoft Teams

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $5 per month

    Microsoft Teams Editions & Modules

    Edition
    Free$0.001
    Microsoft 365 Business Basic$5.001
    Microsoft 365 Business Standard$12.501
    Office 365 E3$20.001
    1. per user/per month
    Additional Pricing Details
    Discounts are available for non profit organizations.

    Likelihood to Renew

    Fuze

    Fuze 7.2
    Based on 20 answers
    Fuze is a solid application that is a great asset to the business for our sales staff to make daily calls to clients and candidates. Managers can monitor call data and times to keep up to date with team performance, as well as monitor calls for users on their team. The Fuze/MS Teams integration is an exciting prospect that would be very beneficial to us as a business, for seamless integration between the 2 platforms.
    Anonymous | TrustRadius Reviewer

    Microsoft Teams

    Microsoft Teams 9.6
    Based on 7 answers
    Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
    Phil Parrish | TrustRadius Reviewer

    Usability

    Fuze

    Fuze 7.4
    Based on 12 answers
    Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
    D. SKye Hodges | TrustRadius Reviewer

    Microsoft Teams

    Microsoft Teams 8.1
    Based on 53 answers
    The overall functionality of the product is incredible in that it provides a one-stop solution for organization and communication. The product is also very well integrated into Microsoft Outlook and other Office apps. Visually pleasing and very easy to use interface. New features are constantly being added to enhance the user experience.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Fuze

    Fuze 8.8
    Based on 4 answers
    We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you
    Anonymous | TrustRadius Reviewer

    Microsoft Teams

    No score
    No answers yet
    No answers on this topic

    Performance

    Fuze

    Fuze 8.0
    Based on 4 answers
    Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
    D. SKye Hodges | TrustRadius Reviewer

    Microsoft Teams

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Fuze

    Fuze 7.1
    Based on 161 answers
    Our experience with Fuze support has been overall very positive. Their technicians seem to be well trained and able to handle a variety of requests and issues without unnecessary delays or extensive troubleshooting. Fuze allows enough customer access to avoid the need to call support for every little issue but is ready to assist when issues are beyond our capabilities to resolve.
    John Dennis | TrustRadius Reviewer

    Microsoft Teams

    Microsoft Teams 7.9
    Based on 195 answers
    I think Microsoft Team is overall good application for communication, track Project work inter the teams and also intra teams. I have 7 out of 10 because it needs improvements in certain features like video sharing call, call drop, audio quality and connecting problems even after having good internet connection.
    Rishav Raj | TrustRadius Reviewer

    In-Person Training

    Fuze

    Fuze 8.0
    Based on 2 answers
    At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
    D. SKye Hodges | TrustRadius Reviewer

    Microsoft Teams

    No score
    No answers yet
    No answers on this topic

    Online Training

    Fuze

    Fuze 9.0
    Based on 2 answers
    Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
    D. SKye Hodges | TrustRadius Reviewer

    Microsoft Teams

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    Fuze

    Fuze 7.9
    Based on 186 answers
    Personally, I didn't have any trouble getting started with Fuze. It was installed on my computer on my first day and I was good to go! Little to no hiccups. I was not with the company when they first adapted Fuze so I can not speak to the implementation as a whole.
    Danielle Bulla | TrustRadius Reviewer

    Microsoft Teams

    Microsoft Teams 10.0
    Based on 1 answer
    I find everything I need for my day-to-day work.
    Sarath Kumar Pujari | TrustRadius Reviewer

    Alternatives Considered

    Fuze

    Fuze was far more expensive and more complicated to set up. Our current platform took a few days to set up with SSO. Our contact center took a bit longer but works amazingly.
    Justin Lacroix | TrustRadius Reviewer

    Microsoft Teams

    I enjoy Teams better than Lync/Skype for Business, but I enjoy Slack the most for inter-company communication and UI/UX convenience. The learning curve for Slack is very small and it has a casual atmosphere that would engage the employees in a more fun and welcoming manner than a stark and professional background of Teams.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Fuze

    No score
    No answers yet
    No answers on this topic

    Microsoft Teams

    Microsoft Teams 5.7
    Based on 7 answers
    Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
    Anonymous | TrustRadius Reviewer

    Scalability

    Fuze

    Fuze 7.6
    Based on 3 answers
    Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
    D. SKye Hodges | TrustRadius Reviewer

    Microsoft Teams

    No score
    No answers yet
    No answers on this topic

    Professional Services

    Fuze

    No score
    No answers yet
    No answers on this topic

    Microsoft Teams

    Microsoft Teams 6.3
    Based on 7 answers
    I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
    Asik Jaman | TrustRadius Reviewer

    Return on Investment

    Fuze

    • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
    • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
    Mikey Romero | TrustRadius Reviewer

    Microsoft Teams

    • I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
    • It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
    • It also gives us a more direct line to our manager if we need there input they can easily join our team chat.
    Anonymous | TrustRadius Reviewer

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