Fuze vs Microsoft Teams | TrustRadius

What users are saying about

Score 7.6 out of 10

Based on 168 reviews and ratings

Calculate Fuze ROI

Score 8.4 out of 10

Based on 994 reviews and ratings

Feature Rating Comparison

Fuze

Microsoft Teams

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Fuze

Microsoft Teams

Answering rules

Call recording

Call park

Message alerts

Fuze

Microsoft Teams

Video conferencing

Audio conferencing

Fuze

Microsoft Teams

Mobile app for iOS

Mobile app for Android

Fuze

Microsoft Teams

Task Management

Gantt Charts

Scheduling

Workflow Automation

Mobile Access

Search

Visual planning tools

Fuze

Microsoft Teams

Chat

Notifications

Discussions

Surveys

Internal knowledgebase

Integrates with GoToMeeting

Integrates with Gmail and Google Hangouts

Integrates with Outlook

Fuze

Microsoft Teams

Versioning

Video files

Audio files

Document collaboration

Access control

Advanced security features

Integrates with Google Drive

Device sync

Pros

Availability to use your work number anytime anywhere. Our recruiters make themselves available as much as they can. Being able to answer calls from their worklines while not in the office and make calls from their work numbers is a big deal.
Setting up new phones and numbers is very easy with their hub. I don't always have to go directly to their support team to setup new users. As long as I have the mac address of the phone and we have free numbers I can set a new user up in minutes.
Their support team is great as well. If I do need to get help with an issue their support team is quick to respond and very knowledgeable about their systems. Their team is also able to fix most support cases within the same day.

Read full review

Senior Technical Support Analyst

Planet PharmaStaffing and Recruiting, 1001-5000 employees

View all 93 answers on this topic

It allows all of the documents for a project to be stored on the cloud and updated in real time, instead of on a network drive where changes are more difficult to track.
It allows teams to keep their communication and project files centralized, instead of in disparate places.

Read full review

Verified User

Professional in Product Management

E-Learning Company, 501-1000 employees

View all 147 answers on this topic

Cons

Android and iOS apps do not always handle disruptions from other phone activities well. Inbound phone calls and changes to Bluetooth connections (earpiece to car, for example) can foul up an ongoing meeting.
We would love the ability to easily move calls between devices -- Software to desk phone, desk phone to mobile client, etc. Fuze has made some improvements in this area, but there are still a couple of missing pieces.
The Fuze Meetings module is still a bit behind the major players like WebEx, Zoom, etc., in features and general usability.

Read full review

Network Administrator

UNICOM Engineering, Inc.Information Technology & Services, 201-500 employees

View all 93 answers on this topic

A taskbar widget that allows replies from right clicking the taskbar icon.
more GIF engines beyond GIPHY, or a native GIPHY interface complete with mood categories.
Recent Chats column collapsible to bubbles with initial before disappearing when narrowing the window, similar to Apple iMessage on Mac software.

Read full review

Verified User

Professional in Finance and Accounting

Accounting Company, 51-200 employees

View all 147 answers on this topic

Likelihood to Renew

Fuze 6.1

Based on 17 answers

1,000% will renew. For the price, for the features, for the support, for the implementation, for the ability to deploy to a new site, or a new company acquisitioned that has an older PBX, we can get them to Fuze with so little effort, dump the phones on their desk, and give them all the features and "WOW" that they would expect from a modern enterprise.

Read full review

IT Technician

Micro FocusComputer Software, 5001-10,000 employees

View all 17 answers on this topic

Microsoft Teams 10.0

Based on 2 answers

Microsoft Teams has really shown how it can assist in this current environment but even without so, it is valuable as a tool to connect with individuals and collaborate on conference schedules.

Read full review

Verified User

Technician in Information Technology

Construction Company, 51-200 employees

View all 2 answers on this topic

Usability

Fuze 7.3

Based on 10 answers

You have to rely on the Fuze app. Fuze needs to be able to work seamlessly in Salesforce to be able to compete with other vendors. Basically, they are great for UcaaS but less than desirable for CCaaS. It's like they are 20 years behind. Overall, Fuze is very easy to use and to get up and running. Not the best solution if you have multiple teams with complex IVRs

Read full review

Verified User

Administrator in Information Technology

Computer Software Company, 1001-5000 employees

View all 10 answers on this topic

Microsoft Teams 7.3

Based on 29 answers

The user interface is pretty clean. There is a lot of power to it, but it doesn't take long to to get up and running. It is a bit overwhelming the first time you come at it, especially if you're mainly thinking of it as a replacement of Skype for Business instant messaging. It does that great, along with the other features Skype has, such as video/audio calls and meetings, along with screensharing. But it can do so much more. As you get more and more familiar with the tool, it's fairly straightforward to add additional functionality, like document storage, wiki collaboration, and Planner integration, among other things.

Read full review

Verified User

Engineer in Information Technology

Food & Beverages Company, 51-200 employees

View all 29 answers on this topic

Reliability and Availability

Fuze 8.5

Based on 3 answers

Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.

Read full review

IT Technician

Micro FocusComputer Software, 5001-10,000 employees

View all 3 answers on this topic

No score

No answers yet

No answers on this topic

Performance

Fuze 8.0

Based on 3 answers

Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.

Read full review

IT Technician

Micro FocusComputer Software, 5001-10,000 employees

View all 3 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

Fuze 6.5

Based on 92 answers

I think it is improving but as I said previously there is a stress on the billing side of the business which gives a perhaps unfairly poor impression of support. The recent interaction that I have had with Support is definitely better and from my experience as good as it has been.

Read full review

Verified User

Manager in Information Technology

Information Technology and Services Company, 501-1000 employees

View all 92 answers on this topic

Microsoft Teams 7.7

Based on 124 answers

Microsoft Teams has a good support and an easy system to find answers. There are also tutorials available for learning the basics of the program which is very helpful. Being able to use the program on computers, tablets and mobile devices is very helpful. The whole Outlook 360 package has a good support network which makes integrating new programs into the office easier

Read full review

Environmental Specialist II

Carnow Conibear & Assoc., Ltd.Environmental Services, 11-50 employees

View all 124 answers on this topic

In-Person Training

Fuze 8.0

Based on 2 answers

At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.

Read full review

IT Technician

Micro FocusComputer Software, 5001-10,000 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Online Training

Fuze 9.0

Based on 2 answers

Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.

Read full review

IT Technician

Micro FocusComputer Software, 5001-10,000 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Implementation Rating

Fuze 7.2

Based on 97 answers

I am very well satisfied with the Fuze implementation at our company. It is really easy to set up. It's a straight up process and requires very minimal oversight. I will also like to say that the implementation was fairly quick. Also the UI is very easy to go around. You can easily find any feature in particular that you were searching for.

Read full review

Information Security Analyst

Absolute SoftwareComputer & Network Security, 201-500 employees

View all 97 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

Post deployment we're currently reviewing the other unified communications solutions as Fuze is expensive per user when compared to other options available. Fuze has an advantage due to its PBX capabilities however licensing for non-PBX users is considerably higher then other vendors.

Read full review

Verified User

Administrator in Information Technology

Computer Software Company, 201-500 employees

View all 93 answers on this topic

Personally I'm not a fan of applications that try to do everything. I prefer software that are dedicated to one topic, for instance Adobe PhotoShop is a vast and complex solution for editing images.I think Teams offers comparable quality in terms of audio, video and text chat to software like Skype or Zoom. However, when compared to Jira for planning and Confluence for documentation, Teams doesn't even compete.

Read full review

Verified User

Account Manager in Customer Service

Computer Games Company, 10,001+ employees

View all 147 answers on this topic

Scalability

Fuze 7.0

Based on 3 answers

Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.

Read full review

IT Technician

Micro FocusComputer Software, 5001-10,000 employees

View all 3 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.

Read full review

Helpdesk Manager

Mesilla Valley TransportationTransportation/Trucking/Railroad, 1001-5000 employees

View all 93 answers on this topic

Strong ROI- simple to use, makes inter-office communication simple.
Like the ease of use/layout of the iPhone app.
Great for video calling, screen shares, audio quality is great - saves time and hassle that can be found with many meeting software services.

Read full review

Verified User

Employee in Sales

Computer Software Company, 201-500 employees

View all 147 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Required

Fuze Editions & Modules

Edition

US Outbound	$0.02¹
Canada Outbound	$0.02¹
UK Outbound	$0.01¹

Per Minute

Additional Pricing Details

https://www.fuze.com/fuze-plans

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Microsoft Teams Editions & Modules

Edition

Free	$0.00¹
Microsoft 365 Business Basic	$5.00¹
Microsoft 365 Business Standard	$12.50¹
Office 365 E3	$20.00¹

Per Month

Additional Pricing Details

Discounts are available for non profit organizations.

Rating Summary

Fuze

Microsoft Teams

Fuze

Microsoft Teams

Fuze

Microsoft Teams

Fuze

Microsoft Teams

Fuze

Microsoft Teams

Fuze

Microsoft Teams

Fuze

Microsoft Teams

Fuze

Microsoft Teams

Fuze

Microsoft Teams

Fuze

Microsoft Teams

Add comparison