HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry. According to the vendor, key benefits include: Build & Communicate Schedules The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests,…
$2
per month per employee
Paylocity
Score 8.2 out of 10
N/A
Paylocity provides 24/7 access to your online payroll and human resource data management. Paylocity offers highly customizable payroll functionality, as well as HR, benefits administration, and time and talent management programs.
I'd prefer to use only HotSchedules, for the potential ease with which one could streamline all aspects of employee maintenance. For instance, since we use 3 separate platforms, it is easy, around payroll time, to end up with discrepancies and have to triage those at the last …
We still use Paylocity for our payroll but the time monitoring and scheduling on hotschedules is more user friendly. It also allows for easier and better communication outside of normal emailing.
With the exception of Oracle PeopleTools (2010 US Census version) and CompuPay (I don't even think it exists anymore), Paylocity is the only system I have used in my HR career. I have never had the need or want to switch. Both companies I worked for used Paylocity, and I am …
For small to medium-sized companies HotSchedules works great when business is very static. If you are simply using HotSchedules for a schedule writing tool, it is phenomenal. However, it does miss the mark as a labor control software. Needs more controls to keep managers aware of spending versus historical sales data.
Honestly, I would recommend the system. Generally proactive, frequent updates, easy to navigate. The only negative is the knowledge in the customer support area. The frequent enhancements are great, but at times it is 1 step forward, 2 steps back. It often impacts something else. We have good enhancements, but now something else does not work the way it had in the past.
Communication is so simple on HotSchedules. Whether it is communicating a new schedule release, or a quick note about tonight's shift we as managers are able to easily communicate and know that it will reach our team through text notifications, or email notifications.
The Meal Break planning tool is very useful in being able to help our floor leaders clearly understand and plan for what breaks are needed throughout the shift. This allows them to come up with a strategic game plan quickly and spend more time with our guests.
Shift Swaps and Releases are so seamless. This is our favorite tool as it makes helping our team cover shifts extremely easy and painless. On the flip side it also makes staff who want more hours be able to find what is available in real time.
Clocking In and out can be a little slow. It takes longer to clock in then our previous method. Before we just had a card you swiped and it would clock you in. Took 2 seconds. Now with the Hotschdules method we use it take 30 seconds or so. Not a huge issue but it can add up if you have one computer and a line of employees waiting to clock in.
Time Cards. It does not allow you to view someones current time until the "punch" has ended. If the manager would like to check what time the employee clocked in/out from lunch they have to wait until the employee has clocked out for the day before the record is generated. As a shift lead you may send and employee to lunch but forget to note what time you sent them. Awhile passes and you feel like they should be back by now, so you want to go in and see what time they left for lunch but it does not show you that punch record because the employee is still "clocked in" they are just on their "Meal Break"
The ability to customize the restrictions for Clocking in and out. You can set it up so that employees can only clock in from a specific location, however if you have a manager who is allowed to work from home they would not be able to clock in without being at the same location as set in the software. It would be nice to see it able to be customized per user.
We have had several account manager changes and we are a unique company and having to get new people up to speed wastes a lot of time. I would like to have 1 assigned account manager and for that not to change.
Make Reports easier to create.
I would like the account manager to be able to handle all aspects of the account but if we want certain things added or changed, we get sent to different people. I understand that you are a very large company and it is probably good to have 1 team that does certain things. But, it would be nice if the account manager could handle more on the spot without having to send things off to other people.
The primary reason AUSGGAR purchased Paylocity was for payroll/accounting/taxes and I think it does a great job on those functions. Paylocity is also solid with performance reviews. As far as the ATS, I like the screeners we are able to set up as that helps in qualifying or disqualifying candidates
6 Years of Experience provides me the insight on the upgrades and changes that HotSchedules has done to improve the experience of its users. There are so many features that we still have not started or used to the fullest, but we believe that we are currently getting a strong value out of the money that is paid for this product.
I find Paylocity to be almost too robust so that its functionalities are sometimes too complex to use. Sometimes it appears that they don't get a user's experience and keep a software developers mindset which doesn't always work well with users that are not at their technical level of expertise. A perfect example is the way the payroll dashboard USED to look compared to the recent update
I can always call the direct number and there is a representative always available to answer questions. I can also email the service desk for Paylocity or my representative and they are pretty quick to respond if we are having issues
We had some minor hiccups throughout the year but they have all been fixable. Paylocity integrates well with our 401k provider, Principal, and our benefits, OneDigital. It makes it simple to house everything and have it all connected. It doesn't slow anything down to have Principal integrated. It makes it more efficient
On rare occasions a phone call has been required to find the solution to a problem, the HotSchedules response staff have been helpful, courteous, and genuinely seem to care for their clients and take pride in what they do. The consistent development and fine tuning of the platform, interface, and mobile environment shows that this is not a program full of people who rest on their laurels.
Everyone wants immediate assistance. Awaiting a response from an email only to ask 2-3 more questions is time consuming. Within the first six months of setup, I would rather respond back to the instructors who provided me the training in each category of my contract.
I didn't have in-person training, but I'm sure it was just as great as any other training/assistance Paylocity provides. Paylocity customer service is always available. You never have to be on hold and their answers are always accurate and timely. Documents in the help section are helpful as well. My in-person training was conducted y one of our employees who was involved in the initial set-up and training of all employees. She was excellent.
The training was live online, but was with a group of other companies. We did not receive any personalized training with our team. Whenever we would ask for training, we would be sent a peak article link or a video. It felt like the reps we dealt with didn't know the answer to the questions.
We were handed off to multiple implementation people, some quit, one went on leave, one left suddenly, one was transfered to a diff dept...all causing a significant amount of disruption for our team. Many had conflicting info on how to properly set things up...hence a complete mess was left for us to figure out
I have not used any other Scheduling software for employees. As a campground manager in the summer season, we are using campground master for reservations. it is very similar in process to employee scheduling. the ability to the user of that program to set up their own parameters for time and reservations is something that would benefit the employee scheduling software.
We feel we got all the features and functionality needed at a fair price. One HUGE determining factor was Paylocity's ability to interface with Employee Navigator in which we already used through our insurance broker. We also liked that the company was relatively local to where we are located.
Our main function for Paylocity is payroll, data insights for employee working hours and onboarding. This has been a very reliable source for us for these functions. Payroll has been extremely easy to do using Paylocity. The onboarding process is very simple for new hires and makes the process run smooth. It is easy to find the information you are looking for while on Paylocity.
Saving time on scheduling means our managers can focus more on guest experience, managing the floor and other areas that contribute to the success of our business.
Saves me at least 2-3 hours of time on each New Hire enrollment. It makes it very easy to get employees information, organize the information where it needs to be, and get the employee engaged in the site before they even start working!
The information is usually more accurate then relaying to me on a piece of paper that I cannot make our their handwriting. It is the employee that is responsible for putting their information in, so less errors.
Paylocity is great when it is working. But when something unusual is needed so you need help from customer service, they are not always helpful and takes much longer than it should. But it does work great most of the time, so not always an issue.