What users are saying about
Top Rated
622 Ratings
Top Rated
622 Ratings
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Score 8.3 out of 100
197 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

HubSpot CRM

HubSpot CRM is perfect for sales/marketing teams that require a simple CRM tool with few advanced features. This is all included in affordable plans that range from free to $50 a month. The more advanced features that larger companies may need to use are not included in these plans. HubSpot provides awesome comprehensive features in some of their more expensive plans, which might be suitable for later-stage companies, not startups.
Fedor Paretsky | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot CRM
8.1
Sugar Sell (SugarCRM)
7.6
Customer data management / contact management
HubSpot CRM
8.8
Sugar Sell (SugarCRM)
7.8
Workflow management
HubSpot CRM
8.4
Sugar Sell (SugarCRM)
8.0
Territory management
HubSpot CRM
7.1
Sugar Sell (SugarCRM)
7.6
Opportunity management
HubSpot CRM
8.3
Sugar Sell (SugarCRM)
8.4
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.8
Sugar Sell (SugarCRM)
7.4
Contract management
HubSpot CRM
8.0
Sugar Sell (SugarCRM)
6.8
Quote & order management
HubSpot CRM
7.5
Sugar Sell (SugarCRM)
7.9
Interaction tracking
HubSpot CRM
8.4
Sugar Sell (SugarCRM)
7.1
Channel / partner relationship management
HubSpot CRM
7.8
Sugar Sell (SugarCRM)
7.7

Customer Service & Support

HubSpot CRM
8.1
Sugar Sell (SugarCRM)
7.2
Case management
HubSpot CRM
8.2
Sugar Sell (SugarCRM)
6.2
Call center management
HubSpot CRM
8.1
Sugar Sell (SugarCRM)
8.0
Help desk management
HubSpot CRM
7.9
Sugar Sell (SugarCRM)
7.3

Marketing Automation

HubSpot CRM
9.0
Sugar Sell (SugarCRM)
7.5
Lead management
HubSpot CRM
8.9
Sugar Sell (SugarCRM)
8.3
Email marketing
HubSpot CRM
9.1
Sugar Sell (SugarCRM)
6.7

CRM Project Management

HubSpot CRM
7.8
Sugar Sell (SugarCRM)
7.6
Task management
HubSpot CRM
8.4
Sugar Sell (SugarCRM)
8.0
Billing and invoicing management
HubSpot CRM
6.8
Sugar Sell (SugarCRM)
7.1
Reporting
HubSpot CRM
8.2
Sugar Sell (SugarCRM)
7.7

CRM Reporting & Analytics

HubSpot CRM
8.0
Sugar Sell (SugarCRM)
7.9
Forecasting
HubSpot CRM
8.0
Sugar Sell (SugarCRM)
8.3
Pipeline visualization
HubSpot CRM
8.4
Sugar Sell (SugarCRM)
7.3
Customizable reports
HubSpot CRM
7.6
Sugar Sell (SugarCRM)
8.1

Customization

HubSpot CRM
7.9
Sugar Sell (SugarCRM)
7.9
Custom fields
HubSpot CRM
8.4
Sugar Sell (SugarCRM)
8.4
Custom objects
HubSpot CRM
7.5
Sugar Sell (SugarCRM)
7.4
Scripting environment
HubSpot CRM
7.5
Sugar Sell (SugarCRM)
7.7
API for custom integration
HubSpot CRM
8.2
Sugar Sell (SugarCRM)
7.9

Security

HubSpot CRM
8.6
Sugar Sell (SugarCRM)
8.7
Single sign-on capability
HubSpot CRM
8.5
Sugar Sell (SugarCRM)
8.6
Role-based user permissions
HubSpot CRM
8.7
Sugar Sell (SugarCRM)
8.9

Social CRM

HubSpot CRM
8.3
Sugar Sell (SugarCRM)
8.8
Social data
HubSpot CRM
8.3
Sugar Sell (SugarCRM)
8.9
Social engagement
HubSpot CRM
8.3
Sugar Sell (SugarCRM)
8.8

Integrations with 3rd-party Software

HubSpot CRM
8.6
Sugar Sell (SugarCRM)
8.3
Marketing automation
HubSpot CRM
8.5
Sugar Sell (SugarCRM)
7.8
Compensation management
HubSpot CRM
8.7
Sugar Sell (SugarCRM)
8.8

Platform

HubSpot CRM
8.1
Sugar Sell (SugarCRM)
7.1
Mobile access
HubSpot CRM
8.1
Sugar Sell (SugarCRM)
7.1

Pros

HubSpot CRM

  • Hubspot CRM is fantastically easy to navigate and use. Having used three other big-name CRM systems, I would say Hubspot has been by far the easiest to set up and use on a regular basis. The list and contact profile views are beautifully designed and intuitive to manipulate as needed.
  • Hubspot CRM's Lists functionality is so convenient for segmenting your master contact list in all sorts of ways. I use it anytime I need to find out how many or who from our list fits a narrow set of criteria. Even in past jobs where we had other database tools that we could use, Hubspot was the fastest and easiest to get that information.
  • Hubspot makes it easy to import your contact lists from other tools and sources. The migration tool is intuitive and works reliably. I was able to onboard a list of about 500 contacts in less than 10 minutes, including the time it took to diagnose compatibility errors on the first import.
Josh Summerhays | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

HubSpot CRM

  • The ON or OFF nature of tracking email means that you’re not only capturing conversations with prospects, but with anyone you interact with. This can add redundant or undesirable data to your CRM. It would be nice to be more selective with tracking, or have the ability to customize tracking specific types of interactions.
  • Setup and Implementation calls were not extensively planned or organized, meaning we spent much of our time with the specialist going over previously discussed user requirements and troubleshooting, rather than implementing our desired state.
  • Features and functionalities like data point anchoring for reporting (which were promised during the sales process), were either incomplete or did not function as expected. Once we entered a formal engagement, it was communicated to us that we could not build some of our desired reports as envisioned and that email tracking would only be possible by manually clicking a checkbox in all outgoing messages. This led to further troubleshooting and requirements gathering, taking away from our bank of allotted hours with our implementation specialist.
  • Our client success manager was very helpful and friendly, however, no clear communication channels were established outside the CSM. This meant that we couldn’t always be sure where to properly route requests for setup, feature clarification, etc., as some of those responsibilities were not the CSMs.
  • Once our requirements became more clear to the Services team, we were informed that we would need to invest in the more expensive version of Hubspot CRM for Premium features and customization, some of which would not be available until an upcoming release.
  • We ended up having to manage most of the data migration ourselves, relying on an intern and internal project management to manually de-duplicate contact and company details from Pipedrive.
  • Reporting and dashboard-building on outreach activities was cumbersome, and not intuitive, relying on an axis-system of data points that even our Implementation Specialist struggled with at times.
Ryan Roch, CSM | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

HubSpot CRM

HubSpot CRM 10.0
Based on 3 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

HubSpot CRM

HubSpot CRM 9.7
Based on 2 answers
Because it's so easy, and without anything but a "Welcome to HubSpot CRM video" . I think my 83 year old mother could figure it out.
Greg Linnemanstons | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.3
Based on 2 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

HubSpot CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

HubSpot CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

HubSpot CRM

HubSpot CRM 10.0
Based on 4 answers
They were quick to respond to questions we had regarding the Hubspot system and would log in to our account directly to see exactly what we were seeing to help resolve issues.

They'd explain the solution so we could learn how and why. If something we were trying to do wasn't possible, they also explained how and why.
Erin Harris | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 6.3
Based on 10 answers
Most of our support comes from the documentation on the SugarCRM web site. There is lots of documentation available, but sometimes, it takes a little time to find the piece that pertains to your system. The SugarCRM software has changed a lot over the years and documentation for all of the versions is still available on the web.
Tom Kreiner | TrustRadius Reviewer

In-Person Training

HubSpot CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

HubSpot CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

HubSpot CRM

HubSpot CRM 9.6
Based on 6 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 6 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

HubSpot CRM

We had already started using HubSpot by the time I started here and it was a natural fit to use the HubSpot CRM alongside the marketing platform. It's been hugely successful for us, so I don't have any experience with another CRM here. At previous companies I've had experiences with software like Sedona Office, Shafer's, and SmartService (which tied into QuickBooks). HubSpot CRM has the best user interface of any CRM I've used, and been the easiest to work with. Sedona was probably the only other CRM that had comparable flexibility and could do some of the things we do in HubSpot, but the interface was much older and clunkier (it was also more industry specific). HubSpot CRM is the best CRM tool I've used over the last decade of experiences across a number of companies.
John McMahon | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

HubSpot CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • Increased prospecting power is a definite plus. The tools it puts in your reps hands will help them propspect more efficiently and powerfully, e.g. Sidekick and HubSpot company database.
  • Better deal tracking and reporting.
  • More effective followups using the rich background information available on the timeline.
  • Better communication internally to make our sales, marketing, and underwriting teams more effective and work better together.
Spencer Rule | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot CRM
8.7
Sugar Sell (SugarCRM)
7.6

Likelihood to Renew

HubSpot CRM
10.0
Sugar Sell (SugarCRM)
8.2

Usability

HubSpot CRM
9.7
Sugar Sell (SugarCRM)
8.3

Reliability and Availability

HubSpot CRM
Sugar Sell (SugarCRM)
10.0

Performance

HubSpot CRM
Sugar Sell (SugarCRM)
10.0

Support Rating

HubSpot CRM
10.0
Sugar Sell (SugarCRM)
6.3

In-Person Training

HubSpot CRM
Sugar Sell (SugarCRM)
9.0

Online Training

HubSpot CRM
Sugar Sell (SugarCRM)
8.0

Implementation Rating

HubSpot CRM
9.6
Sugar Sell (SugarCRM)
9.0

Scalability

HubSpot CRM
Sugar Sell (SugarCRM)
9.0

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