What users are saying about
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Top Rated
959 Ratings

HubSpot CRM

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Top Rated
959 Ratings
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Score 8.4 out of 100
215 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

HubSpot CRM

After over a year of intense work on HubSpot, I believe that virtually anyone in Sales, Consulting, Marketing, Website integration, Customer Service, etc. would benefit greatly from HubSpot's massive array of tools.An example of someone not suited would be our Construction Team where another CRM like Buildertrend is DESIGNED for construction work.
Joey Harman | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot CRM
7.9
Sugar Sell (SugarCRM)
9.0
Customer data management / contact management
HubSpot CRM
8.8
Sugar Sell (SugarCRM)
9.1
Workflow management
HubSpot CRM
7.8
Sugar Sell (SugarCRM)
9.1
Territory management
HubSpot CRM
7.0
Sugar Sell (SugarCRM)
9.0
Opportunity management
HubSpot CRM
8.1
Sugar Sell (SugarCRM)
9.4
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.5
Sugar Sell (SugarCRM)
8.9
Contract management
HubSpot CRM
7.7
Sugar Sell (SugarCRM)
8.5
Quote & order management
HubSpot CRM
7.7
Sugar Sell (SugarCRM)
9.1
Interaction tracking
HubSpot CRM
8.1
Sugar Sell (SugarCRM)
9.1
Channel / partner relationship management
HubSpot CRM
7.4
Sugar Sell (SugarCRM)
9.2

Customer Service & Support

HubSpot CRM
7.5
Sugar Sell (SugarCRM)
9.1
Case management
HubSpot CRM
7.6
Sugar Sell (SugarCRM)
8.8
Call center management
HubSpot CRM
7.3
Sugar Sell (SugarCRM)
9.4
Help desk management
HubSpot CRM
7.5
Sugar Sell (SugarCRM)
9.2

Marketing Automation

HubSpot CRM
8.6
Sugar Sell (SugarCRM)
8.3
Lead management
HubSpot CRM
8.5
Sugar Sell (SugarCRM)
9.2
Email marketing
HubSpot CRM
8.7
Sugar Sell (SugarCRM)
7.3

CRM Project Management

HubSpot CRM
7.5
Sugar Sell (SugarCRM)
9.2
Task management
HubSpot CRM
8.2
Sugar Sell (SugarCRM)
9.3
Billing and invoicing management
HubSpot CRM
6.4
Sugar Sell (SugarCRM)
9.1
Reporting
HubSpot CRM
7.8
Sugar Sell (SugarCRM)
9.2

CRM Reporting & Analytics

HubSpot CRM
7.6
Sugar Sell (SugarCRM)
9.1
Forecasting
HubSpot CRM
7.8
Sugar Sell (SugarCRM)
9.4
Pipeline visualization
HubSpot CRM
7.8
Sugar Sell (SugarCRM)
8.8
Customizable reports
HubSpot CRM
7.2
Sugar Sell (SugarCRM)
9.2

Customization

HubSpot CRM
7.6
Sugar Sell (SugarCRM)
9.2
Custom fields
HubSpot CRM
8.0
Sugar Sell (SugarCRM)
9.1
Custom objects
HubSpot CRM
7.3
Sugar Sell (SugarCRM)
8.9
Scripting environment
HubSpot CRM
7.2
Sugar Sell (SugarCRM)
9.5
API for custom integration
HubSpot CRM
7.7
Sugar Sell (SugarCRM)
9.2

Security

HubSpot CRM
8.4
Sugar Sell (SugarCRM)
9.1
Single sign-on capability
HubSpot CRM
8.3
Sugar Sell (SugarCRM)
9.4
Role-based user permissions
HubSpot CRM
8.4
Sugar Sell (SugarCRM)
8.8

Social CRM

HubSpot CRM
7.9
Sugar Sell (SugarCRM)
9.4
Social data
HubSpot CRM
7.9
Sugar Sell (SugarCRM)
9.3
Social engagement
HubSpot CRM
8.0
Sugar Sell (SugarCRM)
9.5

Integrations with 3rd-party Software

HubSpot CRM
8.4
Sugar Sell (SugarCRM)
9.3
Marketing automation
HubSpot CRM
8.4
Sugar Sell (SugarCRM)
9.1
Compensation management
HubSpot CRM
8.4
Sugar Sell (SugarCRM)
9.6

Platform

HubSpot CRM
7.1
Sugar Sell (SugarCRM)
8.2
Mobile access
HubSpot CRM
7.1
Sugar Sell (SugarCRM)
8.2

Pros

HubSpot CRM

  • Email management: Fantastic reminders, organization, and activity feeds.
  • Lead to client journey: Easy to create a lead, move it along, make notations and keep organized.
  • Quotes: HubSpot makes it easy to create a quote, assign who needs to be signing and email the quote directly to the customer. The quotes are clean and very professional.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

HubSpot CRM

  • Deals, contacts, etc. can pile up and it can be hard to address them on a large scale. They typically have to be opened up individually to change them.
  • It's probably more how our company uses the CRM, but more integration with internal tools would be nice. Internal billing information would be great to have within HubSpot.
  • Duplicate contact detection - again may be how my company has it set but it only checks the email address. More advanced tools to help avoid this could help avoid confusion on the sales end.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

HubSpot CRM

HubSpot CRM 8.4
Based on 112 answers
I haven't used another CRM besides HubSpot, however it's user-friendly nature leads me to believe it would be just as if not easier to use than other similar CRM softwares. Though, it is likely this is partly due to Hubspot's more simplistic nature (compared to something like Salesforce that is built for Enterprise and thus more complex).
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.6
Based on 7 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

HubSpot CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

HubSpot CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.6
Based on 15 answers
The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.
Sebastian Cuadras | TrustRadius Reviewer

In-Person Training

HubSpot CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

HubSpot CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

HubSpot CRM

HubSpot has more features to offer that do help immensely with business strategies and more specifically, the sales section has a plethora of features that can be used to establish an effective and efficient work environment. The ability to go back through all interactions made with any client is such a significant feature that it can not be understated how important it is to have such a feature if new employees come along and pick up the Slack (no pun intended).
Mohamad Alsharif | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

HubSpot CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • Cost savings are a big plus for HubSpot CRM, as this platform handles all of our sales and marketing procedures
  • Time management has also been improved with this being one centralized system for so many operations
  • Forecasting tools have made it easy to be more accurate with our anticipated results as well, allowing us to see a higher success rate as well
Stephen Ierardi | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sugar Sell (SugarCRM) Editions & Modules

Edition
Sugar Cell$80.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot CRM
8.6
Sugar Sell (SugarCRM)
8.7

Likelihood to Renew

HubSpot CRM
9.1
Sugar Sell (SugarCRM)
8.2

Usability

HubSpot CRM
8.4
Sugar Sell (SugarCRM)
9.6

Reliability and Availability

HubSpot CRM
Sugar Sell (SugarCRM)
10.0

Performance

HubSpot CRM
Sugar Sell (SugarCRM)
10.0

Support Rating

HubSpot CRM
8.3
Sugar Sell (SugarCRM)
9.6

In-Person Training

HubSpot CRM
Sugar Sell (SugarCRM)
9.0

Online Training

HubSpot CRM
Sugar Sell (SugarCRM)
8.0

Implementation Rating

HubSpot CRM
9.1
Sugar Sell (SugarCRM)
9.0

Scalability

HubSpot CRM
Sugar Sell (SugarCRM)
9.0

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