HubSpot CRM vs. Sugar Sell (SugarCRM)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HubSpot CRM
Score 8.5 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
Sugar Sell (SugarCRM)
Score 8.0 out of 10
N/A
Sugar Sell from SugarCRM is a collaborative CRM, allowing users to track and monitor activities, map each customer’s journey and automate as many workflows as you need to. Sugar Sell is presented by the vendor as lean, fast and integratable with anything. Sugar Sell replaces former editions of the SugarCRM product, including the SugarCRM Community Edition, the open source edition, which is discontinued.
$147
per month 3 users
Pricing
HubSpot CRMSugar Sell (SugarCRM)
Editions & Modules
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
Essentials
$49
per month per user (3 user minimum, 5 user maximum)
Sugar Enterprise
$85
per month per user (billed annually)
Advanced
$85
per month per user (3 user minimum)
Sugar Enterprise+
$135
per month per user (billed annually)
Premier
$135
per month per user (10 user minimum)
Offerings
Pricing Offerings
HubSpot CRMSugar Sell (SugarCRM)
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HubSpot CRMSugar Sell (SugarCRM)
Considered Both Products
HubSpot CRM
Chose HubSpot CRM
HubSpot is a CRM platform that provides all of its features within a single system - a single source of truth for businesses looking to deepen their relationships with their customers.

  • In contrast, Marketo struggles in usability. Their tools are powerful, yes, but it often …
Chose HubSpot CRM
SugarCRM was a much more flexible and powerful tool than Hubspot as far as customization and configuration but our users adopted Hubspot much easier because it felt simpler to them and less busy in the the user interface.
Chose HubSpot CRM
Extremely easy to customize interface to meet your deal flow and workflow. Easily adopted by non-technical users. HubSpot CRM's focus on usability and accessibility gives it a competitive edge when compared to other CRM software solutions. Its ability to empower users to …
Chose HubSpot CRM
HubSpot CRM is easier to use. The integrations work seamlessly and provide the ability to work without further tinkering.
Chose HubSpot CRM
The free version alone stacks up pretty well against the mentioned competitors. I believe as your business operations grow, the price points for additional users and needed functionalities will grow as well, and HubSpot is well within competitive pricing to compete with the …
Chose HubSpot CRM
I’d say it only ranks behind Salesforce and Odoo in customization, and wins amongst all four when it comes to ease of use and scalability in startups and scaleups
Chose HubSpot CRM
I like HubSpot the best because it aligns all of my Sales, Marketing, and Customer Success teams in one system, under one shared database.
Chose HubSpot CRM
Very different use case. I would recommend HubSpot CRM above any of my previous experiences.
Chose HubSpot CRM
Hubspot CRM provides better marketing features. Also, it is easy to adapt Hubspot CRM with our sales cycle.
There are many other features such as sales reporting that give a better idea of the business progress. In addition, Hubspot CRM hosts web pages that make it easy to …
Chose HubSpot CRM
It is better than all of them and to start out it is free so great for any company starting out and things can be added along the way
Chose HubSpot CRM
The ability to incorporate custom fields and objects gives great versatility to Hubspot CRM, however the lack of ability to incorporate a lot of that custom data into reporting and dashboards means that outside of list management, there isn't much upside to relying on custom …
Chose HubSpot CRM
HubSpot CRM automates more sales activities than any other CRM I've experienced. Admin is a breeze, especially compared to some. And, of course, the price point is compelling.
Chose HubSpot CRM
Some are too basic, others are stupidly complex (fine in the right environment though) but Hubspot works well for us.
Chose HubSpot CRM
SugarCRM has much more capabilities, but is far worse as far as quality goes. Bullhorn is a definite third place. HubSpot ranks best of the three in ease of use, performance, and as said before, the cost.
Chose HubSpot CRM
HubSpot's CRM is set up for sales teams around 2 to 50 sales people. It is extremely easy to use and scalable with different sales professionals. Best thing about the CRM is that it is free. Everything you might need is packed into a tightly wrapped little sales tool box.
Chose HubSpot CRM
HubSpot is much more seller friendly and intuitive. It is easier to use and more efficient.
Chose HubSpot CRM
Both of the CRMs I've worked with in the past were too bulky and cluttered. They also did not have the integrated database with marketing that give me such powerful closed loop analytics. From first touch to sold this helps us track what happens to leads better than any I've …
Sugar Sell (SugarCRM)
Chose Sugar Sell (SugarCRM)
Sugar is a legacy product for us and given the amount of history and data we have in it, we didn't look too seriously at switching. We decided that despite its flaws, it was still a better decision for us to stick with Sugar and simply bring in a consultant who could help us …
Top Pros
Top Cons
Features
HubSpot CRMSugar Sell (SugarCRM)
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
HubSpot CRM
8.0
1542 Ratings
4% above category average
Sugar Sell (SugarCRM)
8.2
32 Ratings
6% above category average
Customer data management / contact management8.71490 Ratings8.831 Ratings
Workflow management8.31456 Ratings7.927 Ratings
Territory management6.5184 Ratings8.525 Ratings
Opportunity management8.21393 Ratings8.225 Ratings
Integration with email client (e.g., Outlook or Gmail)8.51499 Ratings9.028 Ratings
Contract management8.0185 Ratings8.725 Ratings
Quote & order management7.41011 Ratings7.823 Ratings
Interaction tracking8.41445 Ratings7.129 Ratings
Channel / partner relationship management7.8186 Ratings7.924 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
HubSpot CRM
7.4
1022 Ratings
1% below category average
Sugar Sell (SugarCRM)
8.2
23 Ratings
9% above category average
Case management7.4952 Ratings8.823 Ratings
Call center management7.6821 Ratings8.018 Ratings
Help desk management7.3873 Ratings7.716 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
HubSpot CRM
8.5
1359 Ratings
12% above category average
Sugar Sell (SugarCRM)
7.9
24 Ratings
4% above category average
Lead management8.51281 Ratings8.521 Ratings
Email marketing8.61291 Ratings7.322 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
HubSpot CRM
7.6
1408 Ratings
0% above category average
Sugar Sell (SugarCRM)
8.9
27 Ratings
16% above category average
Task management8.01350 Ratings8.725 Ratings
Billing and invoicing management7.1696 Ratings9.117 Ratings
Reporting7.71245 Ratings8.723 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
HubSpot CRM
7.9
1375 Ratings
4% above category average
Sugar Sell (SugarCRM)
8.7
27 Ratings
13% above category average
Forecasting7.61078 Ratings8.723 Ratings
Pipeline visualization8.21303 Ratings8.724 Ratings
Customizable reports7.81266 Ratings8.726 Ratings
Customization
Comparison of Customization features of Product A and Product B
HubSpot CRM
7.4
1313 Ratings
2% below category average
Sugar Sell (SugarCRM)
8.8
28 Ratings
15% above category average
Custom fields8.01286 Ratings9.028 Ratings
Custom objects7.81114 Ratings8.725 Ratings
Scripting environment6.3132 Ratings8.718 Ratings
API for custom integration7.5908 Ratings8.724 Ratings
Security
Comparison of Security features of Product A and Product B
HubSpot CRM
8.4
1272 Ratings
1% above category average
Sugar Sell (SugarCRM)
8.5
26 Ratings
2% above category average
Single sign-on capability8.41135 Ratings9.120 Ratings
Role-based user permissions8.51211 Ratings7.925 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
HubSpot CRM
7.4
866 Ratings
2% above category average
Sugar Sell (SugarCRM)
8.2
18 Ratings
12% above category average
Social data7.4849 Ratings8.218 Ratings
Social engagement7.3838 Ratings8.315 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
HubSpot CRM
7.6
974 Ratings
6% above category average
Sugar Sell (SugarCRM)
8.0
18 Ratings
11% above category average
Marketing automation7.8967 Ratings8.718 Ratings
Compensation management7.5630 Ratings7.412 Ratings
Platform
Comparison of Platform features of Product A and Product B
HubSpot CRM
7.8
1157 Ratings
4% above category average
Sugar Sell (SugarCRM)
8.1
19 Ratings
8% above category average
Mobile access7.81157 Ratings8.119 Ratings
Best Alternatives
HubSpot CRMSugar Sell (SugarCRM)
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HubSpot CRMSugar Sell (SugarCRM)
Likelihood to Recommend
8.4
(1585 ratings)
7.2
(58 ratings)
Likelihood to Renew
9.8
(29 ratings)
8.2
(26 ratings)
Usability
8.3
(1444 ratings)
8.1
(9 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
7.1
(23 ratings)
9.1
(12 ratings)
In-Person Training
-
(0 ratings)
9.0
(1 ratings)
Online Training
-
(0 ratings)
8.0
(1 ratings)
Implementation Rating
8.0
(8 ratings)
9.0
(3 ratings)
Configurability
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
10.0
(2 ratings)
Product Scalability
-
(0 ratings)
9.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
HubSpot CRMSugar Sell (SugarCRM)
Likelihood to Recommend
HubSpot
In my last position at a SAAS company, I used Salesforce and HATED IT. It was so clunky, and when I used HubSpot, it was like a breath of fresh air. Any company that does customer interactions and sales needs Hubspot. There is a TON of room for customization, which is AMAZING. I don't see anywhere that it wouldn't be a good fit.
Read full review
SugarCRM
The way Community Tax uses Sugar from a users point of view is, it can house a lot of information for either a company or individual with the option of adding additional sub cases . The down side is there are licenses issued per user and 1 per user is not enough because most of the time we are multitasking. Therefore a program/software would be more suitable instead of using a URL.
Read full review
Pros
HubSpot
  • It tracks emails including opens, clicks, and keeps a great log.
  • I love how they give you options to build your own reports as well as some templated reports as well.
  • It creates an easy way to work with your colleagues even if its remote positions.
Read full review
SugarCRM
  • Great way to keep myself organized. I do not miss appointments with clients since within the system I can input my appointment time and also send out a reminder to my clients.
  • It has a nice layout [that] does not seem to be cluttered. I find it to be very user friendly.
  • It has customizable dashboards which I find beneficial
Read full review
Cons
HubSpot
  • Pricing - HubSpot offers a number of great features in the free version however the paid options can be pricey.
  • The free version could do with more options in some of the additional areas such as the marketing platform. Although there are some options included, they are very limited.
Read full review
SugarCRM
  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Read full review
Likelihood to Renew
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
Read full review
SugarCRM
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Read full review
Usability
HubSpot
I think the usability is great. I am able to train a new agent with zero experience in our process with HubSpot in a day or less. They can be proficient in using HubSpot quickly, the way I've designed it to work, in less than a week. I am able to load new leads, set calling campaigns, and start prospecting quickly. I've even had to call customer service for help, and they were super helpful.
Read full review
SugarCRM
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Read full review
Reliability and Availability
HubSpot
No answers on this topic
SugarCRM
SugarCRM has never been down for us.
Read full review
Performance
HubSpot
No answers on this topic
SugarCRM
No response time issues ever. Very productive due to its ease of use.
Read full review
Support Rating
HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
Read full review
SugarCRM
The support overall at least for us has been phenomenal. Anytime that the system has any Issues at all IT gets in contact from someone from support to get the system back up and running. Have never gone more than 30 minutes with the system not working. So overall I will be definetely recommending this system in any other company that I may work for in the future.
Read full review
In-Person Training
HubSpot
No answers on this topic
SugarCRM
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Read full review
Online Training
HubSpot
No answers on this topic
SugarCRM
Only part of an implemementation as noted previously.
Read full review
Implementation Rating
HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Read full review
SugarCRM
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Read full review
Alternatives Considered
HubSpot
Salesforce requires a lot of in-depth knowledge both to implement and to manage. I found it to be quite clunky and there was an additional overhead for any marketing functionality, that wasn't up to par. Whilst Zoho had some good features, in practice the CRM was difficult to manage, customer support was non-existent, and like Salesforce, required 3rd party support agents in order make simple changes. comparison, HubSpot allows the user to make many changes themselves such as adding and mapping properties, and also has excellent customer service. Combined with a well-rounded offer in terms of marketing, analytics and a good CRM, HubSpot stands out as the clear winner.
Read full review
SugarCRM
Sugar Sell is the only product we found that met the needs of everyone involved in the evaluation process. It can be customized to accomplish just about anything you need, and trust me....we pushed the limits on that. It is a product that our users actually enjoy using which in itself contributes to productivity. We used other CRM tools in the past, and the discontent from our users resulted in consistently declining use and ultimately dropping those products.
Read full review
Scalability
HubSpot
No answers on this topic
SugarCRM
Works from 2-300 Users in our experience.
Read full review
Return on Investment
HubSpot
  • Automation helps to save time so that we can reach out to more prospecting or save time that can be spent on more strategic sales tasks like deal management
  • Visibility/collaboration helps connect marketing and sales efforts vs them being siloed
  • Connection with salesforce helps us to get more out of our CRM spend as we have valuable data insights coming from Hubspot
Read full review
SugarCRM
  • Overall seems to be more expensive than other subscription based CRMs.
  • Has positively impact our sales team to make more efficient and accountability among sales teams. Also allows for high level aggregated reporting
  • Has been impactful for all teams, not only sales to track individual activity on a daily, weekly, monthly and quarterly basis
Read full review
ScreenShots

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.