What users are saying about
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Top Rated
1847 Ratings

HubSpot CRM

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Top Rated
1847 Ratings
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Score 8.4 out of 100
234 Ratings
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Score 7.6 out of 100

Feature Set Ratings

  • HubSpot CRM ranks higher in 1 feature set: Marketing Automation
  • Sugar Sell (SugarCRM) ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, CRM Reporting & Analytics, Customization, Social CRM, Integrations with 3rd-party Software, Platform
  • HubSpot CRM and Sugar Sell (SugarCRM) are tied in 1 feature set: Security

Sales Force Automation

8.1

HubSpot CRM

81%
8.6

Sugar Sell (SugarCRM)

86%
Sugar Sell (SugarCRM) ranks higher in 8/9 features

Customer data management / contact management

8.9
89%
586 Ratings
8.9
89%
32 Ratings

Workflow management

8.3
83%
567 Ratings
8.6
86%
28 Ratings

Territory management

7.3
73%
184 Ratings
8.7
87%
26 Ratings

Opportunity management

8.3
83%
541 Ratings
8.7
87%
26 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.5
85%
574 Ratings
8.9
89%
29 Ratings

Contract management

7.9
79%
185 Ratings
8.7
87%
26 Ratings

Quote & order management

8.0
80%
360 Ratings
8.0
80%
24 Ratings

Interaction tracking

8.7
87%
551 Ratings
7.9
79%
30 Ratings

Channel / partner relationship management

7.4
74%
186 Ratings
8.6
86%
25 Ratings

Customer Service & Support

7.6

HubSpot CRM

76%
8.8

Sugar Sell (SugarCRM)

88%
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Case management

7.8
78%
357 Ratings
9.1
91%
24 Ratings

Call center management

7.4
74%
307 Ratings
8.7
87%
19 Ratings

Help desk management

7.5
75%
328 Ratings
8.7
87%
17 Ratings

Marketing Automation

8.7

HubSpot CRM

87%
8.3

Sugar Sell (SugarCRM)

83%
HubSpot CRM ranks higher in 1/2 features

Lead management

8.7
87%
499 Ratings
8.9
89%
22 Ratings

Email marketing

8.8
88%
498 Ratings
7.7
77%
23 Ratings

CRM Project Management

7.9

HubSpot CRM

79%
8.9

Sugar Sell (SugarCRM)

89%
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Task management

8.3
83%
517 Ratings
9.1
91%
26 Ratings

Billing and invoicing management

7.3
73%
240 Ratings
8.8
88%
18 Ratings

Reporting

8.2
82%
483 Ratings
8.9
89%
24 Ratings

CRM Reporting & Analytics

8.1

HubSpot CRM

81%
8.9

Sugar Sell (SugarCRM)

89%
Sugar Sell (SugarCRM) ranks higher in 3/3 features

Forecasting

7.7
77%
407 Ratings
8.9
89%
24 Ratings

Pipeline visualization

8.3
83%
507 Ratings
9.1
91%
25 Ratings

Customizable reports

8.2
82%
496 Ratings
8.9
89%
27 Ratings

Customization

7.8

HubSpot CRM

78%
8.8

Sugar Sell (SugarCRM)

88%
Sugar Sell (SugarCRM) ranks higher in 4/4 features

Custom fields

8.4
84%
521 Ratings
8.9
89%
29 Ratings

Custom objects

8.3
83%
434 Ratings
9.1
91%
26 Ratings

Scripting environment

6.3
63%
133 Ratings
8.9
89%
19 Ratings

API for custom integration

8.3
83%
335 Ratings
8.4
84%
25 Ratings

Security

8.6

HubSpot CRM

86%
8.6

Sugar Sell (SugarCRM)

86%
HubSpot CRM ranks higher in 1/2 features

Single sign-on capability

8.7
87%
425 Ratings
9.1
91%
21 Ratings

Role-based user permissions

8.5
85%
467 Ratings
8.2
82%
26 Ratings

Social CRM

7.9

HubSpot CRM

79%
8.6

Sugar Sell (SugarCRM)

86%
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Social data

7.9
79%
346 Ratings
8.8
88%
19 Ratings

Social engagement

7.9
79%
341 Ratings
8.4
84%
16 Ratings

Integrations with 3rd-party Software

8.1

HubSpot CRM

81%
8.7

Sugar Sell (SugarCRM)

87%
Sugar Sell (SugarCRM) ranks higher in 2/2 features

Marketing automation

8.5
85%
373 Ratings
8.8
88%
19 Ratings

Compensation management

7.7
77%
218 Ratings
8.5
85%
13 Ratings

Platform

7.2

HubSpot CRM

72%
8.3

Sugar Sell (SugarCRM)

83%
Sugar Sell (SugarCRM) ranks higher in 1/1 features

Mobile access

7.2
72%
440 Ratings
8.3
83%
20 Ratings

Attribute Ratings

  • HubSpot CRM is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Implementation Rating
  • Sugar Sell (SugarCRM) is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.6

HubSpot CRM

86%
619 Ratings
8.2

Sugar Sell (SugarCRM)

82%
57 Ratings

Likelihood to Renew

9.3

HubSpot CRM

93%
7 Ratings
8.2

Sugar Sell (SugarCRM)

82%
26 Ratings

Usability

8.8

HubSpot CRM

88%
521 Ratings
8.7

Sugar Sell (SugarCRM)

87%
10 Ratings

Availability

HubSpot CRM

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Performance

HubSpot CRM

N/A
0 Ratings
10.0

Sugar Sell (SugarCRM)

100%
2 Ratings

Support Rating

8.2

HubSpot CRM

82%
17 Ratings
9.2

Sugar Sell (SugarCRM)

92%
18 Ratings

In-Person Training

HubSpot CRM

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Online Training

HubSpot CRM

N/A
0 Ratings
8.0

Sugar Sell (SugarCRM)

80%
1 Rating

Implementation Rating

9.1

HubSpot CRM

91%
10 Ratings
9.0

Sugar Sell (SugarCRM)

90%
9 Ratings

Product Scalability

HubSpot CRM

N/A
0 Ratings
9.0

Sugar Sell (SugarCRM)

90%
1 Rating

Likelihood to Recommend

HubSpot CRM

HubSpot CRM helps in organizing your deals and the different stages of the deal in a very nice way. It gives information about which emails were opened by your recipient and gives this information in real-time, this gives some insights into what your recipient may be thinking. I think this is so far a complete tool and does not have any flip side, you may not want to buy it if your outreach volume is less and the free version would be more than enough.
Nandkumar Bhujbal | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Pros

HubSpot CRM

  • Sequences- setting up email/call campaign sequences for automated emails.
  • Automated emails shut off once the customer has responded so you can make a manual reply.
  • Very user friendly for your sales or account manager staff.
  • The ability to make templates for email and email tracking allows you to see how many times you have touched the client.
  • Setting up meetings and including a Zoom link is very simple and it tracks it in the activity thread.
  • Setting up tasks for daily operations allows you to never miss contacting or reengaging with a customer.
  • The ability to create new companies and HubSpot pulls in their financial information.
  • The analytics section allows you to be able to see your daily progress.
  • The dashboard helps you manage your pipeline for sales and productivity.
  • The ability to see email templates made across your department is very helpful.
  • User friendly!!!
Adrianne L. Watson | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

HubSpot CRM

  • There is a lot of upsells within HubSpot. So while the custom sales reporting is great - I believe you have to pay more for it on most plans.
  • The ability to enroll contacts in a sales drip campaign is on a 1-to-1 basis which can be cumbersome if you have an influx of leads.
  • Depending on list size, email sends can be slow as it sends in batches.
Sura Hart | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 Per Month [Unlimited Users]

HubSpot CRM Editions & Modules

Edition
Free Forever$01
CRM Bundle$502
  1. Per Month [Unlimited Users]
  2. per month
Additional Pricing Details

Sugar Sell (SugarCRM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$52 per month

Sugar Sell (SugarCRM) Editions & Modules

Edition
Sugar Sell$80.001
Sugar Professional$52.001
Sugar Enterprise$85.001
  1. Per User/Per Month (billed annually)
Additional Pricing Details

Likelihood to Renew

HubSpot CRM

HubSpot CRM 9.3
Based on 7 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

HubSpot CRM

HubSpot CRM 8.8
Based on 521 answers
I have used Pipedrive and Salesforce, and they all provide outlook at sales. I think Hubspot worked really well as an inclusive marketing, CRM, forecasting tool. As a sales rep, Pipedrive was easier to use, but lacked all the reporting necessary for our leadership team. I have not used Salesforce in a while, but I remember it being more sales focused
Art Pierce | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.7
Based on 10 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

HubSpot CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

HubSpot CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 2 answers
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

HubSpot CRM

HubSpot CRM 8.2
Based on 17 answers
I love the HubSpot support team - they have always been fantastic to work with and extremely helpful. Whether it's via chat or an email, I never wait long for a response and they don't just "answer the question." They dig deep with you when figuring out a solution, and make sure to give you all the information you need to ensure you're ready to go.
Sereena Schneider (LION) | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.2
Based on 18 answers
Sugar Sell's support team is great, they helped us during the implementation process when we were new to the Sugar Sell CRM. They explained to us the essential feature sets that we can explore and implement tailored to our use case, requirements, and expectation of the platform. They are also super responsive and are available on multiple channels like call, mobile support, chat apart from email which makes them very much reachable in case of any mission-critical issue.
Himanshu Shah | TrustRadius Reviewer

In-Person Training

HubSpot CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

HubSpot CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 9 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

HubSpot CRM

Hubspot CRM is a way of Zoho CRM in terms of many aspects - such as functionalities, ability to make changes, flexibility, data visual dashboards, email sequences, logic-based workflows, and many more. Also, the data flow between marketing and sales on HubSpot helps both teams take informed decisions which were not happening with a Zoho CRM.
Varun Naidu | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

HubSpot CRM

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • If you're a larger company with a lot of contacts, the platform will feel expensive. But when looking at it compared to money saved in direct mail and other offline outreach tactics (with less trackability and possibly less effectiveness), the value is more than there.
  • The integrations and automations are allowing for smarter work, more appropriate, and targeted communications.
  • The recent shift in pricing structure (to the marketing contacts model) allows for more flexibility in cost if not every contact is a sales or marketing opportunity.
  • For true B2B inbound marketing, the platform does its job, just be mindful of the requirement internally to support it with high quality, lead-generating content. Otherwise you'll still be treading water.
Charles Fashana, MBA | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

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