What users are saying about
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Top Rated
1076 Ratings
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Top Rated
537 Ratings

HubSpot CRM

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Top Rated
1076 Ratings
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Score 8.4 out of 100

Workfront

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Top Rated
537 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

HubSpot CRM

The best CRM out there. Easy to use, very intuitive. Perfect for someone that doesn't know anything about coding. I love that everything is drag and drop. I can't think of a scenario where HubSpot wouldn't be a good option for any company (capability-wise). When it comes to cost, it can be extremely expensive for small/medium companies. The free/cheaper options are too limited for the small companies, so there aren't a lot of reasons to choose HubSpot when what they'll be receiving is basically nothing.
Manuela Murillo Jaramillo | TrustRadius Reviewer

Workfront

A specific example is Heart Month at BJC HealthCare. There were marketing materials, media stories, patient testimonials and events. Using Workfront allowed everyone to keep the list of projects straight. Team members could log their specific projects and provide updates, and tag specific colleagues who might want to utilize their materials or at least be "in the know" about the project.Less appropriate - a specific media story. This is a bulk of my work. Oftentimes media stories pop up quickly and are resolved quickly - and stopping to track in Workfront is a cumbersome task, especially when other colleagues will not be involved. However, it has proved to be useful in tracking for the media relations team specifically.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot CRM
8.0
Workfront
Customer data management / contact management
HubSpot CRM
8.7
Workfront
Workflow management
HubSpot CRM
7.8
Workfront
Territory management
HubSpot CRM
7.2
Workfront
Opportunity management
HubSpot CRM
8.1
Workfront
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.4
Workfront
Contract management
HubSpot CRM
7.8
Workfront
Quote & order management
HubSpot CRM
7.8
Workfront
Interaction tracking
HubSpot CRM
8.3
Workfront
Channel / partner relationship management
HubSpot CRM
7.5
Workfront

Customer Service & Support

HubSpot CRM
7.3
Workfront
Case management
HubSpot CRM
7.3
Workfront
Call center management
HubSpot CRM
7.1
Workfront
Help desk management
HubSpot CRM
7.6
Workfront

Marketing Automation

HubSpot CRM
8.6
Workfront
Lead management
HubSpot CRM
8.5
Workfront
Email marketing
HubSpot CRM
8.6
Workfront

CRM Project Management

HubSpot CRM
7.6
Workfront
Task management
HubSpot CRM
8.2
Workfront
Billing and invoicing management
HubSpot CRM
6.7
Workfront
Reporting
HubSpot CRM
7.9
Workfront

CRM Reporting & Analytics

HubSpot CRM
7.8
Workfront
Forecasting
HubSpot CRM
7.9
Workfront
Pipeline visualization
HubSpot CRM
8.0
Workfront
Customizable reports
HubSpot CRM
7.5
Workfront

Customization

HubSpot CRM
7.7
Workfront
Custom fields
HubSpot CRM
8.2
Workfront
Custom objects
HubSpot CRM
7.7
Workfront
Scripting environment
HubSpot CRM
6.8
Workfront
API for custom integration
HubSpot CRM
7.9
Workfront

Security

HubSpot CRM
8.3
Workfront
Single sign-on capability
HubSpot CRM
8.3
Workfront
Role-based user permissions
HubSpot CRM
8.3
Workfront

Social CRM

HubSpot CRM
7.8
Workfront
Social data
HubSpot CRM
7.7
Workfront
Social engagement
HubSpot CRM
7.8
Workfront

Integrations with 3rd-party Software

HubSpot CRM
7.9
Workfront
Marketing automation
HubSpot CRM
8.2
Workfront
Compensation management
HubSpot CRM
7.7
Workfront

Platform

HubSpot CRM
6.7
Workfront
Mobile access
HubSpot CRM
6.7
Workfront

Project Management

HubSpot CRM
Workfront
7.9
Task Management
HubSpot CRM
Workfront
8.9
Resource Management
HubSpot CRM
Workfront
8.2
Gantt Charts
HubSpot CRM
Workfront
7.1
Scheduling
HubSpot CRM
Workfront
7.6
Workflow Automation
HubSpot CRM
Workfront
7.6
Team Collaboration
HubSpot CRM
Workfront
8.6
Support for Agile Methodology
HubSpot CRM
Workfront
7.3
Support for Waterfall Methodology
HubSpot CRM
Workfront
8.0
Document Management
HubSpot CRM
Workfront
8.4
Email integration
HubSpot CRM
Workfront
8.1
Mobile Access
HubSpot CRM
Workfront
7.1
Timesheet Tracking
HubSpot CRM
Workfront
8.2
Change request and Case Management
HubSpot CRM
Workfront
7.8
Budget and Expense Management
HubSpot CRM
Workfront
7.4

Professional Services Automation

HubSpot CRM
Workfront
8.1
Quotes/estimates
HubSpot CRM
Workfront
8.1
Invoicing
HubSpot CRM
Workfront
8.3
Project & financial reporting
HubSpot CRM
Workfront
7.8
Integration with accounting software
HubSpot CRM
Workfront
8.1

Pros

HubSpot CRM

  • Ease of use in the beginning - Not a steep learning curve to start using it.
  • The free version surprisingly includes a lot of features.
  • It can grow with you as your company / client base grows.
  • Has increasingly improved its available integrations with other software.
  • Surprisingly a lot of great features that integrate with Gmail (what our company uses). Other CRM software are more geared towards Outlook.
Fatima Trapaga | TrustRadius Reviewer

Workfront

  • Its main feature is to help in assigning projects to team members and setting a design in quite a few clicks.
  • The calendar feature is the most promising function of Workfront as the tasks are mentioned on the dates which helps in remembering the task due date.
  • It helps in rememb[ering] tasks and notify[ing] the progress of completion of work along with notifying if the task [is] overdue.
  • Reasonable price.
Stefan Hart | TrustRadius Reviewer

Cons

HubSpot CRM

  • I wish that contact details could be edited from the main contact page (in more of a spreadsheet style), rather than having to individually click into each contact or preview a contact to change data
  • A/B testing for emails or steps within sequences would be helpful
  • Currently, the details of each step in a sequence can only be viewed if you click "edit", but if would be nice to be able to read the emails that are contained within a sequence without having to go into edit mode.
Anonymous | TrustRadius Reviewer

Workfront

  • If agencies do not follow its' intended use, the platform can be overkill in features and complicated to use
  • There are too many options for notifications to users and many of them do not fall into the "just right" category
  • If Project Managers are not using the system as intended, run/timing reports are not accurate and makes it challenging to go back and make updates for the team and run reports for leadership.
Casey Gold | TrustRadius Reviewer

Likelihood to Renew

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Workfront

Workfront 9.0
Based on 60 answers
All that I've said already is why. I suppose the clearest way to say it is that at this point? I cannot imagine running the 300+ active projects in eMarketing without AtTask; it simply wouldn't be possible and even more; I wouldn't imagine why we'd try to find an alternative tool when we have one meeting our needs.
Adam Messano | TrustRadius Reviewer

Usability

HubSpot CRM

HubSpot CRM 8.5
Based on 134 answers
Hubspot CRM is a perfect performing CRM, from the collecting of clients information, the storage of it, and the constant update when required. Besides, there is proper online training, to individuals who want to run the usability of the program. Finally, Hubspot CRM design is intuitive and precise for every device, hence compatible.
Brenda Fassie | TrustRadius Reviewer

Workfront

Workfront 8.0
Based on 17 answers
I gave a rating of 10 on overall usability because Workfront is cloud based and very easy to use. Workfront also provides collaboration on projects which is critical to a projects success. The tool gives everyone high level visibility in their projects down to the smallest detail. Wonderful project management system, allows you to cut down on emails, meetings and no more spreadsheets for tracking your projects.
Maryland Tracy | TrustRadius Reviewer

Reliability and Availability

HubSpot CRM

No score
No answers yet
No answers on this topic

Workfront

Workfront 9.1
Based on 17 answers
Maintenance is required, but usually after work hours, Some days the proofing tool function is not operational, but this is a new function of the tool that WF is working out. the kinks on. Chrome is the best browser to use the system in and we find Firefox and Explorer lose some view functionality - Gantt Chart, Resource Grid
Anonymous | TrustRadius Reviewer

Performance

HubSpot CRM

No score
No answers yet
No answers on this topic

Workfront

Workfront 9.1
Based on 7 answers
Workfront's performance has been very good. Everything always feels very fast and snappy in my experience. We have integrated it with custom scripts to create folder structure for media managing our projects. It works very well.
Anonymous | TrustRadius Reviewer

Support Rating

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

Workfront

Workfront 7.8
Based on 22 answers
It would be nice if the support forms were more dynamic so you could add more information to the support ticket when you enter it to reduce back and forth with the support team member. Also communication on escalated tickets isn't always great. It's gotten better over the years but still needs improvement. Other than that, initial response on support tickets is really quick and the people I've dealt with have always been very professional.
Mike Tompkins | TrustRadius Reviewer

In-Person Training

HubSpot CRM

No score
No answers yet
No answers on this topic

Workfront

Workfront 5.0
Based on 1 answer
It was from my boss, not a rep from AtTask.
Anonymous | TrustRadius Reviewer

Online Training

HubSpot CRM

No score
No answers yet
No answers on this topic

Workfront

Workfront 8.9
Based on 4 answers
The training is very easy to use and you can simply choose the topics included in the course(s) that are most important to your training needs. After each training course, you are tested on what you have learned. If you need a refresher course, they provide Course Catalogs as well as instructor-led courses & workshops.
Maryland Tracy | TrustRadius Reviewer

Implementation Rating

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Workfront

Workfront 8.3
Based on 20 answers
Most people learn as you go, a lot of this stuff requires trial and error throughout so my suggestion is to provide as much information in the upfront and keep it as simple as possible. You can add other tools and features as you go but everyone should have the basics down so no bad habits can start to develop. Be persistent with everyone, and don't be afraid to correct and talk through steps again so everyone is on the same page
Anonymous | TrustRadius Reviewer

Alternatives Considered

HubSpot CRM

HubSpot CRM is much more user-friendly and intuitive than Salesforce. The reporting feature is prominently featured vs. having to go to a separate tab. The email integration with Gmail is much easier to be set up by the user vs relying on someone else internally to arrange. Metric tracking for sales management is also readily available and visible to the sales reps on a daily basis.
Matt Stafford | TrustRadius Reviewer

Workfront

Jira is mostly used as a bug locking tool or to track any new development for any specific region/EPIC. But Workfront has a lot of other features which are beneficial in project management. I still consider Jira and Workfront my top two options for project management and believe both have some of the other useful features which are required to manage any team.
Anonymous | TrustRadius Reviewer

Scalability

HubSpot CRM

No score
No answers yet
No answers on this topic

Workfront

Workfront 8.2
Based on 3 answers
Our organization has thousands of users that use Workfront and it seems to hold up very well. I have not encountered any issues using it and I think it makes it very easy for multiple people to be involved in a project and keep things organized and clear for everyone involved.
Anonymous | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • Success with Initial Contact has gone up without question. We immediately get in touch with virtually every client we follow up with.
  • Average Meetings Booked has greatly increased thanks to the Meetings tool. I'm able to book meetings literally in my sleep.
  • Decreased Sales data entries have gone down significantly. Thanks to HubSpot, we simply spend way less time manually inputting things and more time selling.
  • Customer Satisfaction and Online Reviews are certainly way up. Nearly half of our online reviews are all from the last 18 months and I think HubSpot had a role in that positive customer response.
Joey Harman | TrustRadius Reviewer

Workfront

  • I'll admit... they sort of had to drag me kicking and screaming into using Workfront. I feared that it was going to be one of those things where it took more time to document/track what you're doing than it took to actually do it. Fortunately that turned out not to be the case. We've found a good balance between tracking things and not having to "feed the beast" all the time.
  • Workfront has absolutely changed the way my team works from a process standpoint. Previously, there was no way for us to quantify creative work, evaluate workloads of the creative staff or effectively capture the back and forth that accompanies a creative project. Workfront has solved all of these for us and more.
Pricillar Nyokabi | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Workfront

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Workfront Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot CRM
8.5
Workfront
8.4

Likelihood to Renew

HubSpot CRM
9.1
Workfront
9.0

Usability

HubSpot CRM
8.5
Workfront
8.0

Reliability and Availability

HubSpot CRM
Workfront
9.1

Performance

HubSpot CRM
Workfront
9.1

Support Rating

HubSpot CRM
8.3
Workfront
7.8

In-Person Training

HubSpot CRM
Workfront
5.0

Online Training

HubSpot CRM
Workfront
8.9

Implementation Rating

HubSpot CRM
9.1
Workfront
8.3

Scalability

HubSpot CRM
Workfront
8.2

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