What users are saying about
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Top Rated
204 Ratings
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Top Rated
329 Ratings

Namely

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Top Rated
204 Ratings
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Score 8 out of 100

Paychex Flex

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Top Rated
329 Ratings
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Score 7.6 out of 100

Feature Set Ratings

  • Namely ranks higher in 1 feature set: Human Resource Management
  • Paychex Flex ranks higher in 7 feature sets: Payroll Management, Leave and Attendance Management, Employee Self Service, Asset Management, HR Reporting, Onboarding, Recruiting / ATS

Human Resource Management

7.5

Namely

75%
7.1

Paychex Flex

71%
Paychex Flex ranks higher in 6/7 features

Employee demographic data

8.1
81%
117 Ratings
8.6
86%
128 Ratings

Employment history

7.7
77%
124 Ratings
8.0
80%
143 Ratings

Job profiles and administration

7.1
71%
16 Ratings
8.1
81%
98 Ratings

Workflow for transfers, promotions, pay raises, etc.

7.8
78%
120 Ratings
8.2
82%
100 Ratings

Organizational charting

7.1
71%
122 Ratings
1.0
10%
1 Rating

Organization and location management

7.8
78%
117 Ratings
7.9
79%
95 Ratings

Compliance data (COBRA, OSHA, etc.)

7.1
71%
72 Ratings
8.1
81%
91 Ratings

Payroll Management

7.8

Namely

78%
8.3

Paychex Flex

83%
Paychex Flex ranks higher in 4/7 features

Pay calculation

8.3
83%
102 Ratings
8.9
89%
174 Ratings

Support for external payroll vendors

6.7
67%
48 Ratings
N/A
0 Ratings

Off-cycle/On-Demand payment

8.4
84%
49 Ratings
7.8
78%
85 Ratings

Benefit plan administration

7.3
73%
98 Ratings
8.2
82%
106 Ratings

Direct deposit files

8.5
85%
103 Ratings
9.0
90%
171 Ratings

Salary revision and increment management

7.3
73%
93 Ratings
8.6
86%
124 Ratings

Reimbursement management

7.8
78%
54 Ratings
7.6
76%
70 Ratings

Leave and Attendance Management

7.8

Namely

78%
7.9

Paychex Flex

79%
Paychex Flex ranks higher in 2/3 features

Approval workflow

8.1
81%
112 Ratings
7.8
78%
73 Ratings

Balance details

7.6
76%
106 Ratings
8.0
80%
92 Ratings

Annual carry-forward and encashment

7.5
75%
88 Ratings
8.0
80%
76 Ratings

Employee Self Service

8.3

Namely

83%
8.4

Paychex Flex

84%
Namely ranks higher in 4/5 features

View and generate pay and benefit information

8.6
86%
117 Ratings
8.6
86%
148 Ratings

Update personal information

9.0
90%
125 Ratings
8.7
87%
154 Ratings

View company policy documentation

7.9
79%
113 Ratings
8.0
80%
72 Ratings

Employee recognition

7.7
77%
105 Ratings
N/A
0 Ratings

View job history

8.3
83%
119 Ratings
8.3
83%
104 Ratings

Asset Management

7.5

Namely

75%
8.1

Paychex Flex

81%
Paychex Flex ranks higher in 1/1 features

Tracking of all physical assets

7.5
75%
53 Ratings
8.1
81%
29 Ratings

HR Reporting

6.4

Namely

64%
7.7

Paychex Flex

77%
Paychex Flex ranks higher in 3/3 features

Report builder

6.8
68%
104 Ratings
7.7
77%
98 Ratings

Pre-built reports

6.3
63%
100 Ratings
8.0
80%
106 Ratings

Ability to combine HR data with external data

6.1
61%
68 Ratings
7.5
75%
63 Ratings

Onboarding

7.3

Namely

73%
8.2

Paychex Flex

82%
Paychex Flex ranks higher in 2/2 features

New hire portal

7.9
79%
99 Ratings
8.4
84%
95 Ratings

Manager tracking tools

6.8
68%
77 Ratings
8.0
80%
65 Ratings

Performance and Goals

6.9

Namely

69%

Paychex Flex

Feature Set Not Supported
N/A
Namely ranks higher in 4/4 features

Corporate goal setting

7.1
71%
82 Ratings
N/A
0 Ratings

Individual goal setting

7.1
71%
87 Ratings
N/A
0 Ratings

Line-of sight-visibility

6.4
64%
65 Ratings
N/A
0 Ratings

Performance tracking

6.9
69%
84 Ratings
N/A
0 Ratings

Performance Management

7.1

Namely

71%

Paychex Flex

Feature Set Not Supported
N/A
Namely ranks higher in 5/5 features

Performance plans

6.9
69%
90 Ratings
N/A
0 Ratings

Performance improvement plans

6.7
67%
64 Ratings
N/A
0 Ratings

Review status tracking

7.4
74%
90 Ratings
N/A
0 Ratings

Review reminders

7.3
73%
92 Ratings
N/A
0 Ratings

Multiple review frequency

7.2
72%
80 Ratings
N/A
0 Ratings

Succession Planning

5.9

Namely

59%

Paychex Flex

Feature Set Not Supported
N/A
Namely ranks higher in 1/1 features

Candidate search

5.9
59%
19 Ratings
N/A
0 Ratings

Recruiting / ATS

5.1

Namely

51%
7.4

Paychex Flex

74%
Paychex Flex ranks higher in 7/7 features

Job Requisition Management

5.3
53%
4 Ratings
7.2
72%
25 Ratings

Company Website Posting

4.2
42%
4 Ratings
7.5
75%
24 Ratings

Publish to Social Media

4.2
42%
4 Ratings
7.4
74%
18 Ratings

Job Search Site Posting

6.0
60%
4 Ratings
7.2
72%
24 Ratings

Duplicate Candidate Prevention

4.7
47%
4 Ratings
7.2
72%
20 Ratings

Applicant Tracking

5.5
55%
4 Ratings
7.3
73%
24 Ratings

Notifications and Alerts

6.0
60%
4 Ratings
7.9
79%
39 Ratings

Attribute Ratings

  • Paychex Flex is rated higher in 4 areas: Likelihood to Renew, Usability, Support Rating, Implementation Rating
  • Namely and Paychex Flex are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.1

Namely

81%
129 Ratings
8.1

Paychex Flex

81%
188 Ratings

Likelihood to Renew

3.5

Namely

35%
7 Ratings
6.5

Paychex Flex

65%
16 Ratings

Usability

8.2

Namely

82%
53 Ratings
8.3

Paychex Flex

83%
135 Ratings

Availability

Namely

N/A
0 Ratings
8.9

Paychex Flex

89%
6 Ratings

Performance

Namely

N/A
0 Ratings
8.8

Paychex Flex

88%
6 Ratings

Support Rating

7.9

Namely

79%
41 Ratings
8.3

Paychex Flex

83%
164 Ratings

Online Training

Namely

N/A
0 Ratings
8.2

Paychex Flex

82%
1 Rating

Implementation Rating

7.1

Namely

71%
68 Ratings
8.6

Paychex Flex

86%
8 Ratings

Configurability

Namely

N/A
0 Ratings
7.9

Paychex Flex

79%
8 Ratings

Ease of integration

Namely

N/A
0 Ratings
6.2

Paychex Flex

62%
4 Ratings

Product Scalability

Namely

N/A
0 Ratings
8.1

Paychex Flex

81%
6 Ratings

Vendor post-sale

Namely

N/A
0 Ratings
8.8

Paychex Flex

88%
6 Ratings

Vendor pre-sale

Namely

N/A
0 Ratings
9.1

Paychex Flex

91%
6 Ratings

Likelihood to Recommend

Namely

Our overall experience has been very positive. Our accounting department used to handle every issue related to HR, benefits, payroll, etc. But with the Namely platform, employees can input all information right into the website and access any information they need. As a supervisor who approves PTO/Vacations, the platform is super-easy to use.
Read full review

Paychex, Inc.

Paychex Flex is great for employers, both large and small, to help process their payroll. It automatically generates reports, allows employees to be paid via direct deposit and access their stubs and W2s electronically. It has worked well for us both on the employer and employee end. I cannot think of an instance where it wouldn't be appropriate. It is a perfect all-in-one payroll processing service, with team support built in.
Read full review

Pros

Namely

  • Namely has helped with our COVID sick leave response. It has made a major difference both with the weekly payroll and the 941 tax filing
  • Keeping track of our multiple PTO plans. Thank goodness for Namely, I have shredded my old PTO spreadsheets.
  • Employees like the convenience of the cell phone app. As a payroll administrator, I like the Geo Tracking tool where I can see where some are when the clock is in or out.
  • The flexibility inside of the payroll system both as you are finalizing an employee profile and when you are processing payroll is a major advantage.
  • The reports I get out of Namely in Excel format work well for me.
Read full review

Paychex, Inc.

  • Direct deposit of pay check.
  • Fill up employees W4 forms.
  • Submit time card to payroll for processing.
  • Assigning badge numbers and employee ID.
  • Submitting 5500 forms to IRS.
  • Manage and monitor 401K enrolled employees and 401K performance.
  • Access quarterly employment filing reports when needed.
  • Each employee is assigned a portal to access their payroll stubs and W2 forms when needed.
Read full review

Cons

Namely

  • Customer service has been largely disappointing and sometimes horrible.
  • The tax reporting team has had some major hiccups for us.
  • Some of the custom reporting filters could be improved by adding an in-between dates filter.
  • Some of the performance review tools are still confusing after 7 years.
  • Can I say customer service again?
Read full review

Paychex, Inc.

  • It's difficult to update user emails and user phone numbers after they have been set
  • The performance management system could use some quality of life improvements like viewing previous reviews while completing a new review or allowing a manager to view the self-review of an employee while completing the manager review.
  • For the issues and incidents section, it would be great if system admins could submit a new case like a workplace injury or near-miss without having to tag an employee in the case. Sometimes we just want to add the information into Flex for recordkeeping purposes and for generating 300A forms at the end of the year.
Read full review

Pricing Details

Namely

Starting Price

Editions & Modules

Namely editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    See Pricing

    Paychex Flex

    Starting Price

    $0

    Editions & Modules

    Paychex Flex editions and modules pricing
    EditionModules
    Paychex Go591
    Paychex Flex ServiceContact sales team2
    Paychex Flex EnterpriseContact sales team3

    Footnotes

    1. per month/+$4 per employee
    2. none
    3. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Pricing Info

    Likelihood to Renew

    Namely

    Administrators and employees love Namely. It is very easy to use and streamlined. Employees stay engaged with news feed updates and enjoy all the self service options. The time cards are very easy to access and clocking in and out for non-exempt employees is a breeze. Namely is part of our family.
    Read full review

    Paychex, Inc.

    overall we have had good experience. when problems occur paychex is quick to resolve the problems; however when encountering recurring problems and issues it doesn't matter how quickly they are resolved they should re-occur. Paychex will price match competitor's quotes.
    Read full review

    Usability

    Namely

    Namely is a user-friendly system that is continuing to improve its integration across platforms with HRIS, Benefits, Payroll, and Time. For us, a complex user with multiple clients and hundreds of hourly employees, it has been a good solution (though not without its drawbacks) and we have greatly appreciated Namely's willingness to listen to our concerns and requests for changes in the product. I wouldn't hesitate to recommend Namely for any company far more simple than ours—especially small entities with most, if not all, salaried employees.
    Read full review

    Paychex, Inc.

    Paychex Flex has possibly added electronic onboarding since we stopped using the system. This option would bring my rating up to a 8 or 9 for Paychex Flex. The ability to have employees enter their info, read and ackowledge company policies versus hand writing paper applications that are often times not legible, has been more effecient for us with the hiring process
    Read full review

    Reliability and Availability

    Namely

    No answers on this topic

    Paychex, Inc.

    We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
    Read full review

    Performance

    Namely

    No answers on this topic

    Paychex, Inc.

    Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
    Read full review

    Support Rating

    Namely

    Unfortunately, in more recent years we've had a lot of difficulty with Namely as they've undergone a lot of internal changes. It took 4 returned emails saying the person no longer worked at Namely to find someone to help me (I finally called payroll) and it took a while to get connected with a direct source of help. Namely now has set up their "pod" feature of communication which works well for the most part, but is different. I felt spoiled when we first started with Namely, but now it feels very much like working with most large companies' help centers. There is a system to go through and you do have the option to click "urgent". In general the help is efficient, but it still takes a few days and it's hard to speak with someone directly. It is all done via online communications and is difficult to actually speak to someone on the phone. This works well for most cases, but I do feel frustrated more often than I'd like to with this type of communication. (2019/2020)
    Read full review

    Paychex, Inc.

    Paychex Flex has been having longer than normal wait times, but I do think that it is a covid-related/staffing issue as it's only been happening in the past 2 months (November, December, January 2022). Once I do have a representative on the line, they are helpful, knowledgeable, and friendly. The support level is fairly basic at the representative level. For anything more complex, an HR specialist would need to be brought in.
    Read full review

    Online Training

    Namely

    No answers on this topic

    Paychex, Inc.

    They were very patient and answered all of my questions.
    Read full review

    Implementation Rating

    Namely

    I was not part of the implementation of Namely. It was before my time. Prior to Namely the company used UltiPro, which is also a great system. The implementation/transition supposedly went smooth, but I cannot comment from my own firsthand experience.
    Read full review

    Paychex, Inc.

    Just make sure you have your in-house data collected and organized before you start. It would be helpful to put together a questionnaire to solicit all of the needed information.
    Read full review

    Alternatives Considered

    Namely

    Namely provided certain features that we were looking for that the other vendors did not, specifically the social feed. We do not have a company intranet so we needed a place to communicate and store resources in addition to managing HR and Benefits. Namely provided that combination plus more.
    Read full review

    Paychex, Inc.

    Paychex Flex is hands-down an easier way to manage payroll. I found QuickBooks Online to be somewhat confusing about when and where to file what form, and it was definitely more tedious than the easy flow of using Paychex Flex.
    Read full review

    Scalability

    Namely

    No answers on this topic

    Paychex, Inc.

    Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
    Read full review

    Return on Investment

    Namely

    • It gets the job done, but I can't say that I love it.
    • I can't really compare the ROI to another solution. It is certainly good enough to roll up most basic HR functions, and in that respect is totally worth it.
    Read full review

    Paychex, Inc.

    • Using Paychex Flex has been a great timesaver for me - I can print out timesheets that help keep me focused on all the employee's time and accurate reporting.
    • The payroll journals are very easy to read and make cash management a very simple process.
    • Employees love that they can go online and see their paychecks and payroll information, thereby leaving me to do more important tasks.
    Read full review

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