What users are saying about
159 Ratings
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Score 4.9 out of 100
92 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

NetFortris (formerly Fonality)

For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never! Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.
Claudio Hoffer | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM is intuitive and fits well in a scenario where a company aims to grow their relationship with their clients besides automating their market and sales force automation. It will offer insights and content that will enable your teams attend to all the needs of your clients and grow the customer base. It's available in quote plans and this improves its affordability.
Francis Cook | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

NetFortris (formerly Fonality)
5.5
NetSuite CRM
Hosted PBX
NetFortris (formerly Fonality)
1.4
NetSuite CRM
Multi-level Interactive Voice Response (IVR)
NetFortris (formerly Fonality)
5.0
NetSuite CRM
User templates
NetFortris (formerly Fonality)
6.8
NetSuite CRM
Call reports
NetFortris (formerly Fonality)
6.0
NetSuite CRM
Directory of employee names
NetFortris (formerly Fonality)
8.0
NetSuite CRM

Call Management

NetFortris (formerly Fonality)
7.0
NetSuite CRM
Answering rules
NetFortris (formerly Fonality)
7.7
NetSuite CRM
Call recording
NetFortris (formerly Fonality)
2.9
NetSuite CRM
Call park
NetFortris (formerly Fonality)
8.7
NetSuite CRM
Call screening
NetFortris (formerly Fonality)
7.8
NetSuite CRM
Message alerts
NetFortris (formerly Fonality)
7.8
NetSuite CRM

VoIP system collaboration

NetFortris (formerly Fonality)
3.6
NetSuite CRM
Video conferencing
NetFortris (formerly Fonality)
5.9
NetSuite CRM
Audio conferencing
NetFortris (formerly Fonality)
1.4
NetSuite CRM

Mobile apps

NetFortris (formerly Fonality)
6.9
NetSuite CRM
Mobile app for iOS
NetFortris (formerly Fonality)
7.0
NetSuite CRM
Mobile app for Android
NetFortris (formerly Fonality)
6.7
NetSuite CRM

Sales Force Automation

NetFortris (formerly Fonality)
NetSuite CRM
8.1
Customer data management / contact management
NetFortris (formerly Fonality)
NetSuite CRM
8.8
Workflow management
NetFortris (formerly Fonality)
NetSuite CRM
7.9
Territory management
NetFortris (formerly Fonality)
NetSuite CRM
8.3
Opportunity management
NetFortris (formerly Fonality)
NetSuite CRM
8.6
Integration with email client (e.g., Outlook or Gmail)
NetFortris (formerly Fonality)
NetSuite CRM
6.5
Contract management
NetFortris (formerly Fonality)
NetSuite CRM
7.6
Quote & order management
NetFortris (formerly Fonality)
NetSuite CRM
8.4
Interaction tracking
NetFortris (formerly Fonality)
NetSuite CRM
9.0
Channel / partner relationship management
NetFortris (formerly Fonality)
NetSuite CRM
7.7

Customer Service & Support

NetFortris (formerly Fonality)
NetSuite CRM
7.4
Case management
NetFortris (formerly Fonality)
NetSuite CRM
7.6
Call center management
NetFortris (formerly Fonality)
NetSuite CRM
7.0
Help desk management
NetFortris (formerly Fonality)
NetSuite CRM
7.7

Marketing Automation

NetFortris (formerly Fonality)
NetSuite CRM
9.0
Lead management
NetFortris (formerly Fonality)
NetSuite CRM
8.6
Email marketing
NetFortris (formerly Fonality)
NetSuite CRM
9.5

CRM Project Management

NetFortris (formerly Fonality)
NetSuite CRM
8.1
Task management
NetFortris (formerly Fonality)
NetSuite CRM
7.2
Billing and invoicing management
NetFortris (formerly Fonality)
NetSuite CRM
8.1
Reporting
NetFortris (formerly Fonality)
NetSuite CRM
9.1

CRM Reporting & Analytics

NetFortris (formerly Fonality)
NetSuite CRM
8.0
Forecasting
NetFortris (formerly Fonality)
NetSuite CRM
8.0
Pipeline visualization
NetFortris (formerly Fonality)
NetSuite CRM
7.7
Customizable reports
NetFortris (formerly Fonality)
NetSuite CRM
8.3

Customization

NetFortris (formerly Fonality)
NetSuite CRM
7.8
Custom fields
NetFortris (formerly Fonality)
NetSuite CRM
8.9
Custom objects
NetFortris (formerly Fonality)
NetSuite CRM
9.0
Scripting environment
NetFortris (formerly Fonality)
NetSuite CRM
7.0
API for custom integration
NetFortris (formerly Fonality)
NetSuite CRM
6.5

Security

NetFortris (formerly Fonality)
NetSuite CRM
8.3
Single sign-on capability
NetFortris (formerly Fonality)
NetSuite CRM
7.9
Role-based user permissions
NetFortris (formerly Fonality)
NetSuite CRM
8.8

Social CRM

NetFortris (formerly Fonality)
NetSuite CRM
8.2
Social data
NetFortris (formerly Fonality)
NetSuite CRM
8.0
Social engagement
NetFortris (formerly Fonality)
NetSuite CRM
8.4

Integrations with 3rd-party Software

NetFortris (formerly Fonality)
NetSuite CRM
7.3
Marketing automation
NetFortris (formerly Fonality)
NetSuite CRM
7.5
Compensation management
NetFortris (formerly Fonality)
NetSuite CRM
7.0

Platform

NetFortris (formerly Fonality)
NetSuite CRM
8.9
Mobile access
NetFortris (formerly Fonality)
NetSuite CRM
8.9

Pros

NetFortris (formerly Fonality)

  • From an administrator's perspective, Fonality makes administering the company's phone system easy. Configuration menus and setup options are logically structured and easy to understand.
  • Technical support has been very good. Early on in our deployment, we had some nagging voice quality issues which were network related. Fonality provided exceptional support even though it was not technically their issue. It is important to know ahead of time how well your vendors work with other vendors for integrated services like a VOIP telephone system. Fonality support demonstrated their patience and perseverance in helping us resolve our issues.
  • Although we don't use remote office capabilities much, the ability to set up phones on the system in remote locations has been a significant help to several of our departments.
Ed Dennen | TrustRadius Reviewer

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Cons

NetFortris (formerly Fonality)

  • Bugginess - Some things just really need some tweaking. I had to get very creative with my call routing and hold music, because the in-queue announcements don't work right at all. For example, even set to 'play once' it would loop the 'you are the first caller' announcement over and over, and cause call drops. Or my caller-name ID, which shows the registered user's name on each line on outgoing calls, even though it's not set to such anywhere in the CP settings.
  • Support - I'll give them 50/50 on this. My experience with Verizon VCE was everyone playing hot potato with issues and saying it was the responsibility of another department, meaning several phone calls and lots of hold time. Fonality doesn't have that issue, I've never really been passed around or blown off. However, some of the 'offshore' CS reps are... wow. I spent about half a dozen emails back and forth with two of them, trying to figure out why queues I deleted from the CP randomly and consistently reappeared in the HUD. Most of those emails were spent trying to explain that no, my issue was NOT that I wanted to create those queues again in the CP.
Anonymous | TrustRadius Reviewer

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Likelihood to Renew

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.8
Based on 16 answers
We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly
Kevin Hulett | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Usability

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 7.6
Based on 8 answers
Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
Joseph Greaney | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 8.3
Based on 4 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
Anonymous | TrustRadius Reviewer

Reliability and Availability

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.0
Based on 5 answers
Fonality has been available to us 99% of the time. There have rarely been any lengthy outages.If any issues do occur, their support staff is available around the clock to help.This is important, since communication is a big part in our company and availability of the phone system is important in maintaining this reliability
Anonymous | TrustRadius Reviewer

NetSuite CRM

No score
No answers yet
No answers on this topic

Performance

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.0
Based on 3 answers
Fonality's performance is excellent. The phones work flawlessly and the calls are clear.It is a well put-together system that does not need daily support.It is not complex from a user standpoint, as most of our staff are quick to learn how to use the phones. More systems should strive to work as well as Fonality's
Anonymous | TrustRadius Reviewer

NetSuite CRM

No score
No answers yet
No answers on this topic

Support Rating

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 9.0
Based on 8 answers
Because of their customer support and their attention for details in our problems that we face during our initial stage. We simply love fonality just for the way we are treated when we reach them with our fonality issues - they take it seriously and resolve it as early as possible and the most important part is we dont need to keep on insisting them to do so.
Anonymous | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 6.7
Based on 7 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

In-Person Training

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.0
Based on 2 answers
Training was provided by the in-house IT administrator. Fonality was able to provide support to the admin, who then assisted the users.It went smoothly and all the details and functions of the system were made available to the office staff.Any questions were answered promptly and if any issues did arise, Fonality was available to answer them
Anonymous | TrustRadius Reviewer

NetSuite CRM

No score
No answers yet
No answers on this topic

Online Training

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 7.2
Based on 4 answers
Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
Joseph Greaney | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Implementation Rating

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 9.6
Based on 5 answers
Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
Joseph Greaney | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Alternatives Considered

NetFortris (formerly Fonality)

I have not used any other VoIP system that I have been paying for. I hope that Fonality proves itself enough to where I will not have to switch. So far, for the price and the functionality, this is my recommendation for small businesses. I might recommend going with a more high end phone to increase functionality, but other than that, the system is one I would definitely recommend.
Anonymous | TrustRadius Reviewer

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Scalability

NetFortris (formerly Fonality)

NetFortris (formerly Fonality) 8.1
Based on 2 answers
It is easy to scale this system, as long as you have the proper technical staff available to support it. Adding users and phones is straightforward. The main work involves having the physical network in place and configuring the networking equipment.Overall, it is not that difficult as long as all of this is in place.
Anonymous | TrustRadius Reviewer

NetSuite CRM

No score
No answers yet
No answers on this topic

Return on Investment

NetFortris (formerly Fonality)

  • We are still new to Fonality, but having the flexability has proven quite successful thus far.
  • The management of incoming calls and voicemail messages has really helped us to be able to follow up with potential clients.
  • The service at Fonality helped our new business take a leap into 2017, and we expect much growth with the continued use of Fonality.
Traci Ludke | TrustRadius Reviewer

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Screenshots

Pricing Details

NetFortris (formerly Fonality)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$5*

* per user

NetFortris (formerly Fonality) Editions & Modules

On-premise Edition
Hybrid Premise Subscription (Appliance and Phone for Each User)200.001
Hybrid Software Subscription (Required with Hybrid Premise)14.992
Hybrid Premise PurchaseVaries3
  1. per location, per month
  2. per user, per month
  3. Varies
SaaS Edition
Essentials Edition19.991
Professional Edition24.991
Ultimate Edition34.991
  1. per user, per month
Additional Pricing Details
For the latest special offers, visit www.fonality.com/offers.

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite CRM Editions & Modules

Edition
Netsuite$999.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetFortris (formerly Fonality)
4.3
NetSuite CRM
8.6

Likelihood to Renew

NetFortris (formerly Fonality)
8.8
NetSuite CRM
6.5

Usability

NetFortris (formerly Fonality)
7.6
NetSuite CRM
8.3

Reliability and Availability

NetFortris (formerly Fonality)
8.0
NetSuite CRM

Performance

NetFortris (formerly Fonality)
8.0
NetSuite CRM

Support Rating

NetFortris (formerly Fonality)
9.0
NetSuite CRM
6.7

In-Person Training

NetFortris (formerly Fonality)
8.0
NetSuite CRM

Online Training

NetFortris (formerly Fonality)
7.2
NetSuite CRM
6.7

Implementation Rating

NetFortris (formerly Fonality)
9.6
NetSuite CRM
5.9

Scalability

NetFortris (formerly Fonality)
8.1
NetSuite CRM

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