What users are saying about
416 Ratings
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Top Rated
503 Ratings
416 Ratings
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Score 7.4 out of 100

Zoho CRM

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503 Ratings
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Score 8 out of 100

Likelihood to Recommend

NetSuite ERP

Cloud computing, in my opinion, is the future. Just like we pay for electricity as we use it, and do not have our own power generation plants, I believe the future of enterprise computing is a pay-as-you-use service. And other companies agree (Sage Intacct, SAP Business One, Microsoft Dynamics 365). NetSuite has been doing it since 1998. They clearly have a leg-up over all of these other companies.Perhaps a highly specialized organization with lots of custom software might not be a good fit. Customization of the platform is robust to an extend and there are many tools available for customization. However, native support for common languages like Python do not exist and the back-end totally customizable JavaScript platform does require some advanced skills. In fairness, we have not encountered a situation yet that the standard cloud customization tools were unable to solve so for us, this description is a problem we just don't have.
Mitchel Laman | TrustRadius Reviewer

Zoho CRM

Zoho CRM has a very simple dashboard you will never get in trouble to find the right CRM
management tool. It is designed in such a way the all the information related
to current and previous sales will be in front of you, by which you can further
take better progressive steps. Zoho
CRM has affected the progress of my organization, its smooth operation and intuitive interface is very easy to get started, no complex steps are involved in
its installation.
Rebecca Davies | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

NetSuite ERP
7.6
Zoho CRM
Pay calculation
NetSuite ERP
6.8
Zoho CRM
Benefit plan administration
NetSuite ERP
7.2
Zoho CRM
Direct deposit files
NetSuite ERP
7.5
Zoho CRM
Salary revision and increment management
NetSuite ERP
8.9
Zoho CRM
Reimbursement management
NetSuite ERP
7.8
Zoho CRM

Customization

NetSuite ERP
7.2
Zoho CRM
7.7
API for custom integration
NetSuite ERP
7.1
Zoho CRM
7.3
Plug-ins
NetSuite ERP
7.3
Zoho CRM
Custom fields
NetSuite ERP
Zoho CRM
8.2
Custom objects
NetSuite ERP
Zoho CRM
7.6
Scripting environment
NetSuite ERP
Zoho CRM
7.9

Security

NetSuite ERP
7.9
Zoho CRM
8.3
Single sign-on capability
NetSuite ERP
8.1
Zoho CRM
8.2
Role-based user permissions
NetSuite ERP
7.7
Zoho CRM
8.4

Reporting & Analytics

NetSuite ERP
7.5
Zoho CRM
Dashboards
NetSuite ERP
7.8
Zoho CRM
Standard reports
NetSuite ERP
7.6
Zoho CRM
Custom reports
NetSuite ERP
6.9
Zoho CRM

General Ledger and Configurable Accounting

NetSuite ERP
7.2
Zoho CRM
Accounts payable
NetSuite ERP
7.8
Zoho CRM
Accounts receivable
NetSuite ERP
8.2
Zoho CRM
Global Financial Support
NetSuite ERP
7.7
Zoho CRM
Primary and Secondary Ledgers
NetSuite ERP
8.1
Zoho CRM
Intercompany Accounting
NetSuite ERP
7.7
Zoho CRM
Localizations
NetSuite ERP
8.3
Zoho CRM
Journals and Reconciliations
NetSuite ERP
7.7
Zoho CRM
Enterprise Accounting
NetSuite ERP
8.0
Zoho CRM
Configurable Accounting
NetSuite ERP
8.0
Zoho CRM
Centralized Rules Framework
NetSuite ERP
7.7
Zoho CRM
Standardized Processes
NetSuite ERP
7.8
Zoho CRM

Inventory Management

NetSuite ERP
6.8
Zoho CRM
Inventory tracking
NetSuite ERP
6.7
Zoho CRM
Automatic reordering
NetSuite ERP
7.0
Zoho CRM
Location management
NetSuite ERP
7.2
Zoho CRM
Manufacturing module
NetSuite ERP
6.5
Zoho CRM

Order Management

NetSuite ERP
7.6
Zoho CRM
Pricing
NetSuite ERP
8.0
Zoho CRM
Order entry
NetSuite ERP
7.6
Zoho CRM
Credit card processing
NetSuite ERP
7.0
Zoho CRM
Cost of goods sold
NetSuite ERP
8.1
Zoho CRM
Order Orchestration
NetSuite ERP
7.7
Zoho CRM
End-to-end order visibility
NetSuite ERP
7.6
Zoho CRM
Order exception Resolution
NetSuite ERP
7.0
Zoho CRM

Subledger and Financial Process

NetSuite ERP
7.4
Zoho CRM
Automated Invoice Processing
NetSuite ERP
7.5
Zoho CRM
Shared Services Payments
NetSuite ERP
7.6
Zoho CRM
Billings Management
NetSuite ERP
7.6
Zoho CRM
Customer Receipt Applications
NetSuite ERP
7.5
Zoho CRM
Customer Collections
NetSuite ERP
7.8
Zoho CRM
Revenue Recognition
NetSuite ERP
7.6
Zoho CRM
Cash Management
NetSuite ERP
7.5
Zoho CRM
Asset Management
NetSuite ERP
7.0
Zoho CRM
Travel & Expense Management
NetSuite ERP
7.4
Zoho CRM
Budgetary Control & Encumbrance Accounting
NetSuite ERP
7.1
Zoho CRM
Period Close
NetSuite ERP
7.7
Zoho CRM
Transactions Tax
NetSuite ERP
7.5
Zoho CRM
Subledger Reconciliations
NetSuite ERP
7.3
Zoho CRM
3rd Party Accounting Systems
NetSuite ERP
7.1
Zoho CRM

Project Financial Management

NetSuite ERP
7.3
Zoho CRM
Budgeting and Forecasting
NetSuite ERP
6.8
Zoho CRM
Project Costing
NetSuite ERP
6.8
Zoho CRM
Cost Capture
NetSuite ERP
7.0
Zoho CRM
Capital Project Management
NetSuite ERP
8.2
Zoho CRM
Customer Invoicing
NetSuite ERP
7.6
Zoho CRM
Customer Contract Compliance
NetSuite ERP
7.8
Zoho CRM
Project Revenue Recognition
NetSuite ERP
6.9
Zoho CRM
Project Financial Performance Analysis
NetSuite ERP
7.4
Zoho CRM
Project Financials Dashboard
NetSuite ERP
7.5
Zoho CRM
Real-time Financial Reporting
NetSuite ERP
7.4
Zoho CRM
Embedded Business Intelligence
NetSuite ERP
7.2
Zoho CRM
Project Planning Collaboration
NetSuite ERP
6.6
Zoho CRM

Project Execution Management

NetSuite ERP
7.5
Zoho CRM
Project Planning and Scheduling
NetSuite ERP
6.8
Zoho CRM
Project Manager Dashboard
NetSuite ERP
6.9
Zoho CRM
Resource Manager Dashboard
NetSuite ERP
7.2
Zoho CRM
Task Insight for Project Managers
NetSuite ERP
7.7
Zoho CRM
Project Manager Mobile Functionality
NetSuite ERP
7.5
Zoho CRM
Team Member Task Collaboration
NetSuite ERP
7.4
Zoho CRM
Team Member Mobile Functionality
NetSuite ERP
7.3
Zoho CRM
Project Candidate Search
NetSuite ERP
7.7
Zoho CRM
Project Candidate Comparison and Analysis
NetSuite ERP
7.7
Zoho CRM
Defineable Resource Pools
NetSuite ERP
8.3
Zoho CRM
Defineable Resource Pools
NetSuite ERP
8.1
Zoho CRM
Talent Profiles
NetSuite ERP
7.1
Zoho CRM
Real-Time Project Reporting
NetSuite ERP
8.1
Zoho CRM
Absence Management
NetSuite ERP
7.6
Zoho CRM
Product Lifecycle Management
NetSuite ERP
7.8
Zoho CRM

Grants Management

NetSuite ERP
7.5
Zoho CRM
Award Lifecycle Management
NetSuite ERP
7.1
Zoho CRM
Spending Control
NetSuite ERP
7.4
Zoho CRM
Indirect Cost Management
NetSuite ERP
8.1
Zoho CRM
Billing
NetSuite ERP
7.4
Zoho CRM

Procurement

NetSuite ERP
7.7
Zoho CRM
Sourcing Team Collaboration
NetSuite ERP
7.3
Zoho CRM
Sourcing Analysis
NetSuite ERP
6.2
Zoho CRM
Bids Analyzed and Compared
NetSuite ERP
7.6
Zoho CRM
Catalog Shopping E-Commerce for Employees
NetSuite ERP
7.1
Zoho CRM
Contract Authoring
NetSuite ERP
7.3
Zoho CRM
Contract Compliance Management
NetSuite ERP
7.9
Zoho CRM
Contract History
NetSuite ERP
8.1
Zoho CRM
Contract Renewal Automation
NetSuite ERP
8.4
Zoho CRM
Contract Repository
NetSuite ERP
7.9
Zoho CRM
Contract Standardization and Enforcement
NetSuite ERP
7.9
Zoho CRM
Electronic Signatures
NetSuite ERP
8.3
Zoho CRM
Invoice Automated Matching
NetSuite ERP
7.5
Zoho CRM
Purchasing Risk and Compliance Management
NetSuite ERP
7.4
Zoho CRM
Requisitions-to-Purchase Orders Integrated
NetSuite ERP
7.9
Zoho CRM
Spend Compliance Management
NetSuite ERP
7.6
Zoho CRM
Supplier Assessment
NetSuite ERP
8.3
Zoho CRM
Supplier Communication and Collaboration
NetSuite ERP
8.0
Zoho CRM
Supplier Management
NetSuite ERP
8.3
Zoho CRM
Supplier Portal
NetSuite ERP
7.8
Zoho CRM

Risk Management

NetSuite ERP
7.9
Zoho CRM
Risk Repository
NetSuite ERP
7.3
Zoho CRM
Control Management
NetSuite ERP
7.6
Zoho CRM
Control Mapping
NetSuite ERP
7.8
Zoho CRM
Control Efficiency Assessments
NetSuite ERP
7.8
Zoho CRM
Automated Control Assessments
NetSuite ERP
8.1
Zoho CRM
Assessment Capture
NetSuite ERP
8.5
Zoho CRM
Issue Detection
NetSuite ERP
8.0
Zoho CRM
Automatic Notification
NetSuite ERP
8.0
Zoho CRM
Remediation and Certification
NetSuite ERP
7.8
Zoho CRM

Logistics

NetSuite ERP
6.9
Zoho CRM
Transportation Planning and Optimization
NetSuite ERP
6.4
Zoho CRM
Transportation Sourcing Management
NetSuite ERP
7.0
Zoho CRM
Transportation Process Integration
NetSuite ERP
7.4
Zoho CRM
Transportation Execution Management
NetSuite ERP
6.9
Zoho CRM
Freight Payment Automation
NetSuite ERP
6.9
Zoho CRM
Trade Management
NetSuite ERP
6.4
Zoho CRM
Trade Regulatory Compliance Management
NetSuite ERP
7.8
Zoho CRM
Customs Entry Management
NetSuite ERP
6.9
Zoho CRM
Customs Document Management
NetSuite ERP
6.6
Zoho CRM
Customs Document Collaboration
NetSuite ERP
6.7
Zoho CRM
Fulfillment Management
NetSuite ERP
7.3
Zoho CRM
Inventory Visibility
NetSuite ERP
7.1
Zoho CRM
Warehouse Workforce Management
NetSuite ERP
6.5
Zoho CRM

Manufacturing

NetSuite ERP
6.3
Zoho CRM
Production Process Design
NetSuite ERP
6.8
Zoho CRM
Supply Chain Business Flows
NetSuite ERP
6.0
Zoho CRM
Production Management
NetSuite ERP
6.0
Zoho CRM
Contracted Manufacturing Management
NetSuite ERP
6.0
Zoho CRM
Configuration Management
NetSuite ERP
6.9
Zoho CRM
Work Definition
NetSuite ERP
6.1
Zoho CRM
Work Execution
NetSuite ERP
6.0
Zoho CRM
Advanced Fulfillment
NetSuite ERP
6.6
Zoho CRM
Manufacturing Costs
NetSuite ERP
6.2
Zoho CRM

Supply Chain

NetSuite ERP
7.0
Zoho CRM
Forecasting
NetSuite ERP
7.0
Zoho CRM
Inventory Planning
NetSuite ERP
6.7
Zoho CRM
Multi-tier Supply Chain Planning
NetSuite ERP
7.3
Zoho CRM
Performance Monitoring
NetSuite ERP
7.0
Zoho CRM

Product Lifecycle Management

NetSuite ERP
6.8
Zoho CRM
Ideation Management
NetSuite ERP
6.7
Zoho CRM
Requirements Management
NetSuite ERP
7.2
Zoho CRM
Proposal Management
NetSuite ERP
5.9
Zoho CRM
Innovation Portfolio Management
NetSuite ERP
6.8
Zoho CRM
Product Master Data Management
NetSuite ERP
6.8
Zoho CRM
Vendor Portal
NetSuite ERP
7.1
Zoho CRM
Project Portfolio Management
NetSuite ERP
7.0
Zoho CRM

Sales Force Automation

NetSuite ERP
Zoho CRM
7.7
Customer data management / contact management
NetSuite ERP
Zoho CRM
8.1
Workflow management
NetSuite ERP
Zoho CRM
7.8
Territory management
NetSuite ERP
Zoho CRM
7.2
Opportunity management
NetSuite ERP
Zoho CRM
7.9
Integration with email client (e.g., Outlook or Gmail)
NetSuite ERP
Zoho CRM
7.4
Contract management
NetSuite ERP
Zoho CRM
7.5
Quote & order management
NetSuite ERP
Zoho CRM
7.5
Interaction tracking
NetSuite ERP
Zoho CRM
8.1
Channel / partner relationship management
NetSuite ERP
Zoho CRM
7.9

Customer Service & Support

NetSuite ERP
Zoho CRM
7.2
Case management
NetSuite ERP
Zoho CRM
7.4
Call center management
NetSuite ERP
Zoho CRM
6.9
Help desk management
NetSuite ERP
Zoho CRM
7.2

Marketing Automation

NetSuite ERP
Zoho CRM
8.5
Lead management
NetSuite ERP
Zoho CRM
8.7
Email marketing
NetSuite ERP
Zoho CRM
8.4

CRM Project Management

NetSuite ERP
Zoho CRM
7.8
Task management
NetSuite ERP
Zoho CRM
7.8
Billing and invoicing management
NetSuite ERP
Zoho CRM
7.6
Reporting
NetSuite ERP
Zoho CRM
8.1

CRM Reporting & Analytics

NetSuite ERP
Zoho CRM
7.7
Forecasting
NetSuite ERP
Zoho CRM
7.4
Pipeline visualization
NetSuite ERP
Zoho CRM
8.0
Customizable reports
NetSuite ERP
Zoho CRM
7.8

Social CRM

NetSuite ERP
Zoho CRM
7.5
Social data
NetSuite ERP
Zoho CRM
7.4
Social engagement
NetSuite ERP
Zoho CRM
7.5

Integrations with 3rd-party Software

NetSuite ERP
Zoho CRM
7.2
Marketing automation
NetSuite ERP
Zoho CRM
7.6
Compensation management
NetSuite ERP
Zoho CRM
6.8

Platform

NetSuite ERP
Zoho CRM
7.1
Mobile access
NetSuite ERP
Zoho CRM
7.1

Pros

NetSuite ERP

  • Custom records, fields and forms
  • Workflow automation
  • Mass updates and CSV imports making data management easy
  • Suitescript offers powerful ways to customize
  • Many modules available to a wide variety of business
  • Several bundles available that integrate with other services or add functionality to NetSuite
Anonymous | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM consists of UI which is highly user-friendly.
  • It is an excellent tool to manage clients and the company’s resources.
  • A thorough tool available at a very reasonable price.
  • It has wonderful on boarding features for managing sales and marketing.
Justin Jerry | TrustRadius Reviewer

Cons

NetSuite ERP

  • NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
  • NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
  • The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
Sonny Spencer, ACA | TrustRadius Reviewer

Zoho CRM

  • I would say some UI enhancements, although this feature is on it's way with the soon to be released canvas builder. This will allow us to create a homepage view within each module so our users get all the important info they need in a beautifully designed layout to optimize their time spent in Zoho CRM.
  • The integrations with Zoho social, or other social media tools. This may stem from my lack of effort to better utilize this existing feature
  • To be honest I really can't say much is missing from Zoho CRM. One last thing to add is that there are so many functionalities of Zoho CRM that configuring each to optimize our teams success is difficult. It's important to take advantage of the features that best reflect our companies internal processes.
Jon Porreca | TrustRadius Reviewer

Likelihood to Renew

NetSuite ERP

NetSuite ERP 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

NetSuite ERP

NetSuite ERP 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.1
Based on 16 answers
Overall this product is not easy to use, integrate or manage. I have used many different CRM platforms and I find this platform to cost a lot of time and stress trying to manage or integrate. There are many other options that will be a better purchase option, give a greater ROI and save your overall organization time in their day to day actions.
Anonymous | TrustRadius Reviewer

Reliability and Availability

NetSuite ERP

NetSuite ERP 9.4
Based on 26 answers
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 9.0
Based on 2 answers
No answer on this topic is available.

Performance

NetSuite ERP

NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Zoho CRM

Zoho CRM 9.0
Based on 2 answers
No answer on this topic is available.

Support Rating

NetSuite ERP

NetSuite ERP 1.0
Based on 20 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.9
Based on 20 answers
Sometimes they tell you to send an email, or they may be slow to actually solve the issue. They have support for paid and unpaid users, and chat, phone, email channels. You will be sure to reach someone, but in some cases you need a solution within a few hours and may have to wait a couple of days.
María Fernanda Cruz | TrustRadius Reviewer

In-Person Training

NetSuite ERP

NetSuite ERP 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
Anonymous | TrustRadius Reviewer

Zoho CRM

No score
No answers yet
No answers on this topic

Online Training

NetSuite ERP

NetSuite ERP 8.0
Based on 7 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.2
Based on 2 answers
Training was basic, and didn't really cover more advanced aspects of using the product.
Anonymous | TrustRadius Reviewer

Implementation Rating

NetSuite ERP

NetSuite ERP 7.3
Based on 18 answers
Implementation was fine but could have gone quicker.

NetSuite provided me a implementation guide who I did not think was very knowledgeable.

I recommend that you make sure the organization knows how they are going to use the software and come up with an implementation plan before importing all of the data.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 8 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

NetSuite ERP

I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
Chris Snelling, CFA | TrustRadius Reviewer

Zoho CRM

ZoHo's reporting features are much simpler than Salesforce. Much more intuitive and simple.Salesforce has much more options - however they are more complicated to use. Salesforce reports pretty much must be setup by administrators. Lay users have not been able to quickly make reports as easily as they could would ZoHo.Salesforce has a console view that is much easier to utilize.
Andrew McClean | TrustRadius Reviewer

Scalability

NetSuite ERP

NetSuite ERP 8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
Aaron Kleinhandler | TrustRadius Reviewer

Zoho CRM

No score
No answers yet
No answers on this topic

Return on Investment

NetSuite ERP

  • Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
  • Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
  • Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
Joshua Henke | TrustRadius Reviewer

Zoho CRM

  • Love it or leave it, a CRM is integral to sales operations. Zoho may not be the best, but it gets the job done.
  • When reps have consistently used it, sales and conversions have increased.
  • Great to have visibility across the organization and multiple tools without paying a fortune like some other CRMs
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

NetSuite ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite ERP Editions & Modules

Edition
Base License$9991
Access Cost$992
  1. per month
  2. per user per month
Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$141
Professional$231
Enterprise$401
Ultimate$521
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

NetSuite ERP
6.5
Zoho CRM
7.9

Likelihood to Renew

NetSuite ERP
8.0
Zoho CRM
7.6

Usability

NetSuite ERP
9.0
Zoho CRM
8.1

Reliability and Availability

NetSuite ERP
9.4
Zoho CRM
9.0

Performance

NetSuite ERP
7.7
Zoho CRM
9.0

Support Rating

NetSuite ERP
1.0
Zoho CRM
7.9

In-Person Training

NetSuite ERP
7.3
Zoho CRM

Online Training

NetSuite ERP
8.0
Zoho CRM
8.2

Implementation Rating

NetSuite ERP
7.3
Zoho CRM
8.0

Scalability

NetSuite ERP
8.4
Zoho CRM

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