NetSuite ERP vs. Zoho CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NetSuite ERP
Score 8.0 out of 10
N/A
NetSuite is a suite of ERP and accounting modules which is sold in various editions aimed at different size customers. The multi-country, multi-currency version is an additional module called OneWorld. Netsuite is a SaaS system and is not offered in an on-premise edition.N/A
Zoho CRM
Score 8.3 out of 10
N/A
Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.
$14
per month
Pricing
NetSuite ERPZoho CRM
Editions & Modules
No answers on this topic
Standard
$14.00
Per User/Per Month
Professional
$23.00
Per User/Per Month
Enterprise
$40.00
Per User/Per Month
Ultimate
$52.00
Per User/Per Month
Plus
$57.00
Per User/Per Month
Offerings
Pricing Offerings
NetSuite ERPZoho CRM
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$14 /user/month
Additional DetailsUsers subscribe to NetSuite for an annual license fee. The license is made up of three main components: core platform, optional modules and the number of users. There is also a one-time implementation fee for initial setup. New modules and users and can be added as a business grows.
More Pricing Information
Community Pulse
NetSuite ERPZoho CRM
Considered Both Products
NetSuite ERP
Chose NetSuite ERP
Happy with the switch from QB to NetSuite, way better experience, NetSuite was selected by our compAny prior to starting so I didn't have a say in that. NetSuite is a much better solution than fish bowl which we have had a bad experience with. Zoho CRM hasn't been replaced yet …
Chose NetSuite ERP
Better support for API connectivity, as well as a more holistic sales order process for our business. It has allowed us to create more custom sales order entry processes that trigger fulfillment processes. This has allowed us to scale out product offerings and capture a more …
Chose NetSuite ERP
far more superior when it comes to ERP netsute is best compared to the competator
Zoho CRM
Chose Zoho CRM
Hubspot and NetSuite are much better solutions in my mind, I've used both and enjoyed both.
Chose Zoho CRM
We had previously used NetSuite prior to Zoho. It was expensive, very complicated, and difficult to manage. Zoho is considerably less costly, and easier to run out of the box, but also easier to customize.
Chose Zoho CRM
After using Salesforce, interacting with Zoho CRM was not intuitive and a frustrating experience; and, ultimately it's limitations spurred the decision to seek an alternative that will help us lay the foundation for our expected growth over the next 3-5 years.
Chose Zoho CRM
Zoho CRM is very similar to Salesforce, but without all the bloat. Salesforce does have better reports and pretty colors, but it is overloaded with unnecessary tools.
Microsoft Dynamics CRM is the worst CRM I have used. It is very difficult to navigate, and wasted hours of my …
Top Pros
Top Cons
Features
NetSuite ERPZoho CRM
Payroll Management
Comparison of Payroll Management features of Product A and Product B
NetSuite ERP
1.1
15 Ratings
147% below category average
Zoho CRM
-
Ratings
Pay calculation1.013 Ratings00 Ratings
Benefit plan administration1.010 Ratings00 Ratings
Direct deposit files1.39 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
NetSuite ERP
9.2
74 Ratings
23% above category average
Zoho CRM
7.9
265 Ratings
5% above category average
API for custom integration9.264 Ratings7.8193 Ratings
Plug-ins9.747 Ratings00 Ratings
Custom fields00 Ratings8.4263 Ratings
Custom objects00 Ratings7.9210 Ratings
Scripting environment00 Ratings7.3170 Ratings
Security
Comparison of Security features of Product A and Product B
NetSuite ERP
9.4
81 Ratings
16% above category average
Zoho CRM
8.4
253 Ratings
1% above category average
Single sign-on capability9.462 Ratings8.4220 Ratings
Role-based user permissions9.480 Ratings8.4248 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
NetSuite ERP
9.5
72 Ratings
30% above category average
Zoho CRM
-
Ratings
Dashboards9.571 Ratings00 Ratings
Standard reports9.570 Ratings00 Ratings
Custom reports9.570 Ratings00 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
NetSuite ERP
7.8
272 Ratings
3% above category average
Zoho CRM
-
Ratings
Accounts payable8.3266 Ratings00 Ratings
Accounts receivable8.2246 Ratings00 Ratings
Global Financial Support9.726 Ratings00 Ratings
Primary and Secondary Ledgers9.728 Ratings00 Ratings
Journals and Reconciliations9.241 Ratings00 Ratings
Configurable Accounting9.635 Ratings00 Ratings
Standardized Processes9.637 Ratings00 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
NetSuite ERP
8.9
48 Ratings
13% above category average
Zoho CRM
-
Ratings
Inventory tracking9.947 Ratings00 Ratings
Automatic reordering8.728 Ratings00 Ratings
Location management9.435 Ratings00 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
NetSuite ERP
9.0
219 Ratings
15% above category average
Zoho CRM
-
Ratings
Pricing9.553 Ratings00 Ratings
Order entry8.0215 Ratings00 Ratings
Credit card processing8.737 Ratings00 Ratings
Cost of goods sold9.148 Ratings00 Ratings
Order Orchestration9.721 Ratings00 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
NetSuite ERP
7.6
213 Ratings
3% above category average
Zoho CRM
-
Ratings
Billing Management8.3202 Ratings00 Ratings
Cash and Asset Management9.627 Ratings00 Ratings
Travel & Expense Management9.031 Ratings00 Ratings
Budgetary Control & Encumbrance Accounting8.727 Ratings00 Ratings
Period Close9.735 Ratings00 Ratings
Project Financial Management
Comparison of Project Financial Management features of Product A and Product B
NetSuite ERP
6.5
32 Ratings
16% below category average
Zoho CRM
-
Ratings
Budgeting and Forecasting5.926 Ratings00 Ratings
Project Costing5.923 Ratings00 Ratings
Cost Capture5.922 Ratings00 Ratings
Capital Project Management4.014 Ratings00 Ratings
Customer Contract Compliance9.713 Ratings00 Ratings
Project Revenue Recognition6.822 Ratings00 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
NetSuite ERP
4.1
17 Ratings
50% below category average
Zoho CRM
-
Ratings
Project Planning and Scheduling8.714 Ratings00 Ratings
Task Insight for Project Managers3.311 Ratings00 Ratings
Project Mobile Functionality3.010 Ratings00 Ratings
Definable Resource Pools3.68 Ratings00 Ratings
Grants Management
Comparison of Grants Management features of Product A and Product B
NetSuite ERP
3.1
12 Ratings
82% below category average
Zoho CRM
-
Ratings
Award Lifecycle Management3.57 Ratings00 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
NetSuite ERP
3.3
19 Ratings
71% below category average
Zoho CRM
-
Ratings
Bids Analyzed and Compared3.58 Ratings00 Ratings
Contract Authoring1.910 Ratings00 Ratings
Contract Repository3.58 Ratings00 Ratings
Requisitions-to-Purchase Orders Integrated3.613 Ratings00 Ratings
Supplier Management9.713 Ratings00 Ratings
Risk Management
Comparison of Risk Management features of Product A and Product B
NetSuite ERP
3.1
11 Ratings
71% below category average
Zoho CRM
-
Ratings
Risk Repository3.58 Ratings00 Ratings
Control Management1.911 Ratings00 Ratings
Control Efficiency Assessments3.57 Ratings00 Ratings
Issue Detection3.58 Ratings00 Ratings
Remediation and Certification3.58 Ratings00 Ratings
Logistics
Comparison of Logistics features of Product A and Product B
NetSuite ERP
3.1
17 Ratings
74% below category average
Zoho CRM
-
Ratings
Transportation Planning and Optimization2.89 Ratings00 Ratings
Transportation Execution Management2.88 Ratings00 Ratings
Trade and Customs Management2.88 Ratings00 Ratings
Fulfillment Management9.714 Ratings00 Ratings
Warehouse Workforce Management2.511 Ratings00 Ratings
Manufacturing
Comparison of Manufacturing features of Product A and Product B
NetSuite ERP
9.2
16 Ratings
21% above category average
Zoho CRM
-
Ratings
Production Process Design8.712 Ratings00 Ratings
Production Management8.714 Ratings00 Ratings
Configuration Management9.710 Ratings00 Ratings
Work Execution9.712 Ratings00 Ratings
Manufacturing Costs8.714 Ratings00 Ratings
Supply Chain
Comparison of Supply Chain features of Product A and Product B
NetSuite ERP
8.1
139 Ratings
12% above category average
Zoho CRM
-
Ratings
Forecasting8.217 Ratings00 Ratings
Inventory Planning7.4136 Ratings00 Ratings
Performance Monitoring8.714 Ratings00 Ratings
Product Lifecycle Management
Comparison of Product Lifecycle Management features of Product A and Product B
NetSuite ERP
3.9
13 Ratings
59% below category average
Zoho CRM
-
Ratings
Proposal Management2.610 Ratings00 Ratings
Product Master Data Management3.29 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
NetSuite ERP
-
Ratings
Zoho CRM
7.7
274 Ratings
0% above category average
Customer data management / contact management00 Ratings8.3266 Ratings
Workflow management00 Ratings7.9253 Ratings
Territory management00 Ratings7.3186 Ratings
Opportunity management00 Ratings8.2240 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings7.4239 Ratings
Contract management00 Ratings7.5191 Ratings
Quote & order management00 Ratings7.6190 Ratings
Interaction tracking00 Ratings7.9237 Ratings
Channel / partner relationship management00 Ratings7.2182 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
NetSuite ERP
-
Ratings
Zoho CRM
7.1
210 Ratings
5% below category average
Case management00 Ratings7.2203 Ratings
Call center management00 Ratings6.9163 Ratings
Help desk management00 Ratings7.3181 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
NetSuite ERP
-
Ratings
Zoho CRM
8.1
253 Ratings
7% above category average
Lead management00 Ratings8.2248 Ratings
Email marketing00 Ratings8.0210 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
NetSuite ERP
-
Ratings
Zoho CRM
7.8
251 Ratings
3% above category average
Task management00 Ratings8.1236 Ratings
Billing and invoicing management00 Ratings7.6171 Ratings
Reporting00 Ratings7.8230 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
NetSuite ERP
-
Ratings
Zoho CRM
7.9
246 Ratings
4% above category average
Forecasting00 Ratings7.6206 Ratings
Pipeline visualization00 Ratings7.9224 Ratings
Customizable reports00 Ratings8.1237 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
NetSuite ERP
-
Ratings
Zoho CRM
8.1
158 Ratings
11% above category average
Social data00 Ratings8.1157 Ratings
Social engagement00 Ratings8.1149 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
NetSuite ERP
-
Ratings
Zoho CRM
7.7
200 Ratings
7% above category average
Marketing automation00 Ratings7.9197 Ratings
Compensation management00 Ratings7.5130 Ratings
Platform
Comparison of Platform features of Product A and Product B
NetSuite ERP
-
Ratings
Zoho CRM
7.7
219 Ratings
3% above category average
Mobile access00 Ratings7.7219 Ratings
Best Alternatives
NetSuite ERPZoho CRM
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Score 8.7 out of 10
Salesmate
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Score 9.8 out of 10
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Creatio
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Score 9.2 out of 10
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User Ratings
NetSuite ERPZoho CRM
Likelihood to Recommend
8.4
(372 ratings)
8.3
(298 ratings)
Likelihood to Renew
9.2
(49 ratings)
7.0
(38 ratings)
Usability
8.6
(232 ratings)
8.5
(170 ratings)
Availability
9.0
(16 ratings)
9.2
(5 ratings)
Performance
8.0
(15 ratings)
8.1
(6 ratings)
Support Rating
7.1
(216 ratings)
6.2
(67 ratings)
In-Person Training
7.3
(2 ratings)
8.0
(1 ratings)
Online Training
6.4
(10 ratings)
6.4
(7 ratings)
Implementation Rating
6.4
(17 ratings)
5.9
(14 ratings)
Configurability
8.7
(5 ratings)
8.1
(112 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.5
(21 ratings)
Ease of integration
7.3
(3 ratings)
7.1
(5 ratings)
Product Scalability
9.0
(8 ratings)
7.7
(4 ratings)
Professional Services
-
(0 ratings)
8.3
(7 ratings)
Vendor post-sale
4.8
(2 ratings)
8.6
(12 ratings)
Vendor pre-sale
5.0
(1 ratings)
8.7
(12 ratings)
User Testimonials
NetSuite ERPZoho CRM
Likelihood to Recommend
NetSuite
If you are looking for customization and automation, NetSuite excels. It is really great for transactional accounting and business processes—reporting and visibility into your accounting and transactions are outstanding. However, I might not choose NetSuite if you run a business that uses process manufacturing or very complex products. It certainly would be able to handle it, but it is not ideally suited.
Read full review
Zoho
For customizing a CRM without needing specialist support, Zoho CRM is great. The admin UI is pretty intuitive and easy to use. Zoho CRM also works great for tracking contact records and relationships to other records. For instance, we run 10+ different programs, and we need to track every contact's relationship to any and all of our programs. Besides the program relationship, we also track organization/employer relationships, host site relationships for interns, team relationships for several of our programs, and we are starting to track grant disbursement as well. Zoho CRM's "joiner modules" handle all of these different connection points fairly well, though the data import process can be a pain.
Read full review
Pros
NetSuite
  • Revenue recognition. We get information from Salesforce and we build the revenue recognition engine that I'm really pleased. We avoid a lot of manual work by doing this.
  • We send out invoices electronically from the system. We use it for the fixed asset now with the new lease opinion that we just adopted in January 2022. We leveraged technology, specifically the features in NetSuite to help us account for that.
Read full review
Zoho
  • Zoho CRM has so much space to capture lots of information.
  • Zoho CRM can be customized for your organization's needs.
  • Zoho CRM is great for running reports to help make business decisions.
  • We love all the different dashboards we can create.
Read full review
Cons
NetSuite
  • Certain exports out of the system. There are some pages that you can export to Excel and some pages you can't, I don't know why. So it seems like it should be all functionalities there.
  • Some of the bank feeds have broken quite a bit and I'm not sure why. So we have to constantly go in there and readjust that on the reconciliation tab. I know that's new and robust and it's going well. It's more of taking out GL data instead of what's remaining in that account. As far as if I'm looking at a rec for a particular asset, I know there's GL data that goes through there. What I want to know is what's the balance in that account made up of as far as what's remaining there. So that's the kind of stuff I would buy with advice.
Read full review
Zoho
  • our team found it very challenging to integrate directly to our wordpress site
  • while there may be a way to integrate to the SMS system, we have not discovered how a sales rep would be able to get an sms when customers leave their contact info (not through the app)
  • we have one team member who still works with outlook calendar. it was easy to integrate with google calendar, but a second calendar, depending upon the user
Read full review
Likelihood to Renew
NetSuite
NetSuite is able to cover all of our needs, spanning multiple departments and managerial levels. We use it daily for a multitude of functions, including creating promotions, estimating inventory, pulling historical reports, forecasting sales, and more. Overall, we're very satisfied with NetSuite as an ERP solution and recommend it to medium to large businesses.
Read full review
Zoho
i have already renewed my subscription twice. I am in the 3rd Year now. I have been using it for a while and have been recommending to my friends as well.. have attended ZOHOLICs the annual program of zoho and it gave me new insights of managing the crm solutoin.
Read full review
Usability
NetSuite
As a user, it is a steep learning curve with little to no guidance. Oracle relies pretty much only on their massive documentation library and does very little to guide users in context. As an Administrator, it's frustrating that field naming is totally different depending on your context.
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Zoho
The methodology of the 'out of the box' user interface is fairly easy to learn. In some cases however, the interface is not consistent throughout the software. Upgrades to the interface has certainly improved some of this--- but now we are seeing the same kinds of inconsistencies across Zoho apps, particularly those more recently added to their platform. This issue is not major in that everybody on staff seems able to learn how to work the programs--- it's just annoying and less than efficient when inconsistent user interfaces or inconsistent terms are used in the programs and/or the requisite documentation.
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Reliability and Availability
NetSuite
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
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Zoho
I've not yet experienced any unscheduled downtime with Zoho CRM. Furthermore, planned maintenance is really well communicated in ZOHO CRM, and a 'banner ad' is prominently positioned on the ZOHO CRM system notifying of times/dates when maintenance is scheduled and the system may be down for a period.
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Performance
NetSuite
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
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Zoho
Using zoho by itself has never been a problem. However one has to check for its compatibility/sync with other software. For example, it does not have a clear and full sync with getresponse since a long long time
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Support Rating
NetSuite
I would like to give 8 rating for NetSuite support and reason for that is below: Whenever we faced any technical or functional issues we tried to reach out to NEtSuite support but response was not immediate. We told them about the urgency of the issue but still we were not getting response on time. Then, we have to reach out to AE to get things resolved.
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Zoho
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
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In-Person Training
NetSuite
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
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Zoho
It was harder to learn when there were mostly real estate users in the room. We are sales solely.
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Online Training
NetSuite
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
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Zoho
The online training consisted of watching youtube videos and pre-recorded webinars. They helped us learn what we needed, but there's still a need to learn more and where to access that information.
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Implementation Rating
NetSuite
I felt NetSuite Professional Services did an excellent job of guiding us in the implementation. I also felt our internal teams were a little resistant to the change and engagement of new software. Had we performed better engaging and buying into the new software, I would be able to rate the implementation better. Therefore, the lower number should not be viewed as a deficiency with the software or the professional services teams, but as an reminder of how important complete buy-in from the local users is.
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Zoho
When you switch CRMs, you can automatically assume everything isn’t going to match up correctly. We had used Salesforce for 10+ years and had a ton of data and customizations. It was not a clean transfer, but we were able to sort it all out. The only issue that really bothered me was Zoho support. Even simple questions couldn’t be answered over chat, and we would have some team members try for hours to find the right answer
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Alternatives Considered
NetSuite
Well, the reason why I'm with NetSuite is because obviously it beats out those other options quite considerably. It gave us the whole ecosystem that gave us everything we needed. I didn't need a dedicated administrator whose full-time job is to deal with it like our current system would need to really be useful. I can find people or train people how to use it right away. So for us, that really beats it out compared to the Sage and QuickBooks where we were looking at it from a perspective of, yeah, we can find people who are experts in those fields. They don't scale up to the size that we need as we're going to really quickly go from R&D company into doing tens of millions of dollars a year in revenue and activities. So that's where it beats us out over say Sage or QuickBooks is it's got that complete scalability. We can go to multiple subsidiaries, foreign currency, not a problem. It's got that full functionality.
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Zoho
Zoho is the only product we have used. Our company is fairly new and before purchasing Zoho a few years ago, client files were only saved and looked at through our company server. Because of how great Zoho has been, we have never considered looking for another product because there really is no need
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Contract Terms and Pricing Model
NetSuite
No answers on this topic
Zoho
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
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Scalability
NetSuite
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
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Zoho
We're still in the early stages of scaling this across departments. We have high aspirations of doing this, but it takes time to migrate to the new system and to help people get acquainted of doing their work in a different way thru Zoho.
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Professional Services
NetSuite
No answers on this topic
Zoho
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
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Return on Investment
NetSuite
  • Positive impact, again, it's our source of truth, so we are able to not have questions about how much money we have in the bank or do we have enough material to build this job. Being able to know those things immediately is super valuable.
  • I mean it's the grease that skids the wheels that gets us to accomplish the things that we do in our business.
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Zoho
  • ROI is good, providing your entire team is involved with the program and uses it
  • During busy season, Zoho keeps the flow going with reminders for quote follow-ups
  • Our company saw an estimated 20% gain in closing sales that went through Zoho as compared to quotes not answered through Zoho
Read full review
ScreenShots

NetSuite ERP Screenshots

Screenshot of one view into the most critical business processes.Screenshot of Netsuite's mobile-friendly design

Zoho CRM Screenshots

Screenshot of Deals - Cash in on all opportunities. Close more deals. Great sales management is all about prioritizing, tracking, and monitoring the deals in your pipeline. Zoho CRM gives you everything you need to manage deals across territories and sales structures.Screenshot of Activities - Keep track of all the tasks, meetings, calls, events, or activity records. Neatly organize the numerous records along with the activities associated to them such as follow-up, pre sales and post sales activities, phone conversations etc.