What users are saying about
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Top Rated
664 Ratings
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Top Rated
780 Ratings

NetSuite ERP

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Top Rated
664 Ratings
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Score 7.7 out of 100

Zoho CRM

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Top Rated
780 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • Zoho CRM ranks higher in 2 feature sets: Customization, Security

Payroll Management

2.0

NetSuite ERP

20%

Zoho CRM

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 5/5 features

Pay calculation

1.7
17%
13 Ratings
N/A
0 Ratings

Benefit plan administration

1.6
16%
10 Ratings
N/A
0 Ratings

Direct deposit files

2.4
24%
9 Ratings
N/A
0 Ratings

Salary revision and increment management

2.3
23%
8 Ratings
N/A
0 Ratings

Reimbursement management

1.8
18%
10 Ratings
N/A
0 Ratings

Customization

7.6

NetSuite ERP

76%
8.0

Zoho CRM

80%
Zoho CRM ranks higher in 4/5 features

API for custom integration

6.7
67%
63 Ratings
7.8
78%
164 Ratings

Plug-ins

5.8
58%
47 Ratings
N/A
0 Ratings

Custom fields

N/A
0 Ratings
8.5
85%
227 Ratings

Custom objects

N/A
0 Ratings
8.1
81%
178 Ratings

Scripting environment

N/A
0 Ratings
7.7
77%
145 Ratings

Security

6.6

NetSuite ERP

66%
8.7

Zoho CRM

87%
Zoho CRM ranks higher in 2/2 features

Single sign-on capability

6.6
66%
61 Ratings
8.7
87%
191 Ratings

Role-based user permissions

6.6
66%
79 Ratings
8.8
88%
212 Ratings

Reporting & Analytics

6.2

NetSuite ERP

62%

Zoho CRM

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 3/3 features

Dashboards

6.3
63%
71 Ratings
N/A
0 Ratings

Standard reports

6.2
62%
70 Ratings
N/A
0 Ratings

Custom reports

6.1
61%
70 Ratings
N/A
0 Ratings

General Ledger and Configurable Accounting

6.3

NetSuite ERP

63%

Zoho CRM

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 11/11 features

Accounts payable

6.1
61%
65 Ratings
N/A
0 Ratings

Accounts receivable

6.1
61%
64 Ratings
N/A
0 Ratings

Global Financial Support

5.9
59%
26 Ratings
N/A
0 Ratings

Primary and Secondary Ledgers

6.5
65%
28 Ratings
N/A
0 Ratings

Intercompany Accounting

5.2
52%
30 Ratings
N/A
0 Ratings

Localizations

6.5
65%
22 Ratings
N/A
0 Ratings

Journals and Reconciliations

6.9
69%
41 Ratings
N/A
0 Ratings

Enterprise Accounting

6.4
64%
35 Ratings
N/A
0 Ratings

Configurable Accounting

6.6
66%
35 Ratings
N/A
0 Ratings

Centralized Rules Framework

6.5
65%
24 Ratings
N/A
0 Ratings

Standardized Processes

5.8
58%
37 Ratings
N/A
0 Ratings

Inventory Management

5.8

NetSuite ERP

58%

Zoho CRM

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 4/4 features

Inventory tracking

6.2
62%
47 Ratings
N/A
0 Ratings

Automatic reordering

5.4
54%
28 Ratings
N/A
0 Ratings

Location management

6.0
60%
35 Ratings
N/A
0 Ratings

Manufacturing module

5.7
57%
27 Ratings
N/A
0 Ratings

Order Management

5.4

NetSuite ERP

54%

Zoho CRM

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 7/7 features

Pricing

5.3
53%
53 Ratings
N/A
0 Ratings

Order entry

5.4
54%
54 Ratings
N/A
0 Ratings

Credit card processing

4.5
45%
37 Ratings
N/A
0 Ratings

Cost of goods sold

6.1
61%
48 Ratings
N/A
0 Ratings

Order Orchestration

5.6
56%
21 Ratings
N/A
0 Ratings

End-to-end order visibility

5.8
58%
27 Ratings
N/A
0 Ratings

Order exception Resolution

5.1
51%
21 Ratings
N/A
0 Ratings

Subledger and Financial Process

5.5

NetSuite ERP

55%

Zoho CRM

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 14/14 features

Automated Invoice Processing

4.9
49%
35 Ratings
N/A
0 Ratings

Shared Services Payments

5.6
56%
17 Ratings
N/A
0 Ratings

Billings Management

5.6
56%
30 Ratings
N/A
0 Ratings

Customer Receipt Applications

5.8
58%
29 Ratings
N/A
0 Ratings

Customer Collections

5.5
55%
26 Ratings
N/A
0 Ratings

Revenue Recognition

5.8
58%
35 Ratings
N/A
0 Ratings

Cash Management

5.9
59%
27 Ratings
N/A
0 Ratings

Asset Management

5.3
53%
26 Ratings
N/A
0 Ratings

Travel & Expense Management

5.0
50%
31 Ratings
N/A
0 Ratings

Budgetary Control & Encumbrance Accounting

6.0
60%
27 Ratings
N/A
0 Ratings

Period Close

6.1
61%
35 Ratings
N/A
0 Ratings

Transactions Tax

5.8
58%
28 Ratings
N/A
0 Ratings

Subledger Reconciliations

6.1
61%
24 Ratings
N/A
0 Ratings

3rd Party Accounting Systems

3.7
37%
14 Ratings
N/A
0 Ratings

Project Financial Management

5.2

NetSuite ERP

52%

Zoho CRM

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 12/12 features

Budgeting and Forecasting

5.9
59%
26 Ratings
N/A
0 Ratings

Project Costing

5.6
56%
23 Ratings
N/A
0 Ratings

Cost Capture

5.2
52%
22 Ratings
N/A
0 Ratings

Capital Project Management

5.8
58%
14 Ratings
N/A
0 Ratings

Customer Invoicing

4.2
42%
25 Ratings
N/A
0 Ratings

Customer Contract Compliance

4.7
47%
13 Ratings
N/A
0 Ratings

Project Revenue Recognition

4.3
43%
22 Ratings
N/A
0 Ratings

Project Financial Performance Analysis

5.1
51%
23 Ratings
N/A
0 Ratings

Project Financials Dashboard

5.5
55%
24 Ratings
N/A
0 Ratings

Real-time Financial Reporting

6.4
64%
26 Ratings
N/A
0 Ratings

Embedded Business Intelligence

4.3
43%
13 Ratings
N/A
0 Ratings

Project Planning Collaboration

5.0
50%
14 Ratings
N/A
0 Ratings

Project Execution Management

5.0

NetSuite ERP

50%

Zoho CRM

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 15/15 features

Project Planning and Scheduling

4.7
47%
14 Ratings
N/A
0 Ratings

Project Manager Dashboard

5.1
51%
14 Ratings
N/A
0 Ratings

Resource Manager Dashboard

5.2
52%
12 Ratings
N/A
0 Ratings

Task Insight for Project Managers

4.9
49%
11 Ratings
N/A
0 Ratings

Project Manager Mobile Functionality

4.6
46%
10 Ratings
N/A
0 Ratings

Team Member Task Collaboration

4.6
46%
12 Ratings
N/A
0 Ratings

Team Member Mobile Functionality

4.6
46%
11 Ratings
N/A
0 Ratings

Project Candidate Search

4.7
47%
8 Ratings
N/A
0 Ratings

Project Candidate Comparison and Analysis

5.2
52%
8 Ratings
N/A
0 Ratings

Defineable Resource Pools

5.4
54%
8 Ratings
N/A
0 Ratings

Defineable Resource Pools

5.2
52%
8 Ratings
N/A
0 Ratings

Talent Profiles

4.8
48%
8 Ratings
N/A
0 Ratings

Real-Time Project Reporting

6.0
60%
13 Ratings
N/A
0 Ratings

Absence Management

4.7
47%
9 Ratings
N/A
0 Ratings

Product Lifecycle Management

4.9
49%
9 Ratings
N/A
0 Ratings

Grants Management

4.2

NetSuite ERP

42%

Zoho CRM

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 4/4 features

Award Lifecycle Management

4.5
45%
7 Ratings
N/A
0 Ratings

Spending Control

3.7
37%
9 Ratings
N/A
0 Ratings

Indirect Cost Management

4.1
41%
9 Ratings
N/A
0 Ratings

Billing

4.5
45%
12 Ratings
N/A
0 Ratings

Procurement

4.5

NetSuite ERP

45%

Zoho CRM

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 19/19 features

Sourcing Team Collaboration

4.0
40%
12 Ratings
N/A
0 Ratings

Sourcing Analysis

4.3
43%
12 Ratings
N/A
0 Ratings

Bids Analyzed and Compared

4.5
45%
8 Ratings
N/A
0 Ratings

Catalog Shopping E-Commerce for Employees

4.0
40%
7 Ratings
N/A
0 Ratings

Contract Authoring

3.7
37%
10 Ratings
N/A
0 Ratings

Contract Compliance Management

3.8
38%
10 Ratings
N/A
0 Ratings

Contract History

3.9
39%
10 Ratings
N/A
0 Ratings

Contract Renewal Automation

4.8
48%
8 Ratings
N/A
0 Ratings

Contract Repository

4.7
47%
8 Ratings
N/A
0 Ratings

Contract Standardization and Enforcement

4.6
46%
8 Ratings
N/A
0 Ratings

Electronic Signatures

5.2
52%
10 Ratings
N/A
0 Ratings

Invoice Automated Matching

5.1
51%
11 Ratings
N/A
0 Ratings

Purchasing Risk and Compliance Management

5.3
53%
10 Ratings
N/A
0 Ratings

Requisitions-to-Purchase Orders Integrated

5.2
52%
13 Ratings
N/A
0 Ratings

Spend Compliance Management

4.5
45%
12 Ratings
N/A
0 Ratings

Supplier Assessment

4.7
47%
9 Ratings
N/A
0 Ratings

Supplier Communication and Collaboration

3.9
39%
11 Ratings
N/A
0 Ratings

Supplier Management

4.7
47%
12 Ratings
N/A
0 Ratings

Supplier Portal

4.6
46%
8 Ratings
N/A
0 Ratings

Risk Management

4.4

NetSuite ERP

44%

Zoho CRM

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 9/9 features

Risk Repository

4.4
44%
8 Ratings
N/A
0 Ratings

Control Management

3.8
38%
11 Ratings
N/A
0 Ratings

Control Mapping

3.8
38%
9 Ratings
N/A
0 Ratings

Control Efficiency Assessments

4.6
46%
7 Ratings
N/A
0 Ratings

Automated Control Assessments

4.6
46%
7 Ratings
N/A
0 Ratings

Assessment Capture

4.7
47%
7 Ratings
N/A
0 Ratings

Issue Detection

4.5
45%
8 Ratings
N/A
0 Ratings

Automatic Notification

4.7
47%
9 Ratings
N/A
0 Ratings

Remediation and Certification

4.6
46%
8 Ratings
N/A
0 Ratings

Logistics

3.4

NetSuite ERP

34%

Zoho CRM

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 13/13 features

Transportation Planning and Optimization

3.5
35%
9 Ratings
N/A
0 Ratings

Transportation Sourcing Management

3.6
36%
9 Ratings
N/A
0 Ratings

Transportation Process Integration

3.6
36%
9 Ratings
N/A
0 Ratings

Transportation Execution Management

3.6
36%
8 Ratings
N/A
0 Ratings

Freight Payment Automation

3.5
35%
9 Ratings
N/A
0 Ratings

Trade Management

3.5
35%
8 Ratings
N/A
0 Ratings

Trade Regulatory Compliance Management

3.6
36%
6 Ratings
N/A
0 Ratings

Customs Entry Management

2.0
20%
8 Ratings
N/A
0 Ratings

Customs Document Management

2.1
21%
8 Ratings
N/A
0 Ratings

Customs Document Collaboration

2.1
21%
8 Ratings
N/A
0 Ratings

Fulfillment Management

4.6
46%
13 Ratings
N/A
0 Ratings

Inventory Visibility

4.8
48%
15 Ratings
N/A
0 Ratings

Warehouse Workforce Management

3.2
32%
11 Ratings
N/A
0 Ratings

Manufacturing

4.8

NetSuite ERP

48%

Zoho CRM

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 9/9 features

Production Process Design

5.0
50%
12 Ratings
N/A
0 Ratings

Supply Chain Business Flows

4.8
48%
13 Ratings
N/A
0 Ratings

Production Management

5.1
51%
14 Ratings
N/A
0 Ratings

Contracted Manufacturing Management

4.7
47%
12 Ratings
N/A
0 Ratings

Configuration Management

4.8
48%
10 Ratings
N/A
0 Ratings

Work Definition

5.0
50%
14 Ratings
N/A
0 Ratings

Work Execution

4.5
45%
12 Ratings
N/A
0 Ratings

Advanced Fulfillment

5.0
50%
11 Ratings
N/A
0 Ratings

Manufacturing Costs

4.7
47%
14 Ratings
N/A
0 Ratings

Supply Chain

4.9

NetSuite ERP

49%

Zoho CRM

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 4/4 features

Forecasting

4.6
46%
17 Ratings
N/A
0 Ratings

Inventory Planning

4.6
46%
18 Ratings
N/A
0 Ratings

Multi-tier Supply Chain Planning

5.2
52%
12 Ratings
N/A
0 Ratings

Performance Monitoring

5.0
50%
14 Ratings
N/A
0 Ratings

Product Lifecycle Management

4.2

NetSuite ERP

42%

Zoho CRM

Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 7/7 features

Ideation Management

4.5
45%
9 Ratings
N/A
0 Ratings

Requirements Management

4.3
43%
8 Ratings
N/A
0 Ratings

Proposal Management

3.5
35%
10 Ratings
N/A
0 Ratings

Innovation Portfolio Management

4.2
42%
9 Ratings
N/A
0 Ratings

Product Master Data Management

4.5
45%
9 Ratings
N/A
0 Ratings

Vendor Portal

4.3
43%
11 Ratings
N/A
0 Ratings

Project Portfolio Management

4.1
41%
8 Ratings
N/A
0 Ratings

Sales Force Automation

NetSuite ERP

Feature Set Not Supported
N/A
8.0

Zoho CRM

80%
Zoho CRM ranks higher in 9/9 features

Customer data management / contact management

N/A
0 Ratings
8.4
84%
228 Ratings

Workflow management

N/A
0 Ratings
7.9
79%
216 Ratings

Territory management

N/A
0 Ratings
7.8
78%
162 Ratings

Opportunity management

N/A
0 Ratings
8.2
82%
207 Ratings

Integration with email client (e.g., Outlook or Gmail)

N/A
0 Ratings
7.8
78%
205 Ratings

Contract management

N/A
0 Ratings
8.3
83%
164 Ratings

Quote & order management

N/A
0 Ratings
7.9
79%
165 Ratings

Interaction tracking

N/A
0 Ratings
8.0
80%
204 Ratings

Channel / partner relationship management

N/A
0 Ratings
7.8
78%
154 Ratings

Customer Service & Support

NetSuite ERP

Feature Set Not Supported
N/A
7.6

Zoho CRM

76%
Zoho CRM ranks higher in 3/3 features

Case management

N/A
0 Ratings
7.7
77%
180 Ratings

Call center management

N/A
0 Ratings
7.5
75%
143 Ratings

Help desk management

N/A
0 Ratings
7.6
76%
160 Ratings

Marketing Automation

NetSuite ERP

Feature Set Not Supported
N/A
8.4

Zoho CRM

84%
Zoho CRM ranks higher in 2/2 features

Lead management

N/A
0 Ratings
8.5
85%
214 Ratings

Email marketing

N/A
0 Ratings
8.2
82%
180 Ratings

CRM Project Management

NetSuite ERP

Feature Set Not Supported
N/A
8.2

Zoho CRM

82%
Zoho CRM ranks higher in 3/3 features

Task management

N/A
0 Ratings
8.3
83%
206 Ratings

Billing and invoicing management

N/A
0 Ratings
8.1
81%
151 Ratings

Reporting

N/A
0 Ratings
8.1
81%
198 Ratings

CRM Reporting & Analytics

NetSuite ERP

Feature Set Not Supported
N/A
8.2

Zoho CRM

82%
Zoho CRM ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.0
80%
180 Ratings

Pipeline visualization

N/A
0 Ratings
8.3
83%
192 Ratings

Customizable reports

N/A
0 Ratings
8.2
82%
202 Ratings

Social CRM

NetSuite ERP

Feature Set Not Supported
N/A
7.9

Zoho CRM

79%
Zoho CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
7.9
79%
139 Ratings

Social engagement

N/A
0 Ratings
7.9
79%
134 Ratings

Integrations with 3rd-party Software

NetSuite ERP

Feature Set Not Supported
N/A
7.7

Zoho CRM

77%
Zoho CRM ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
7.9
79%
170 Ratings

Compensation management

N/A
0 Ratings
7.4
74%
114 Ratings

Platform

NetSuite ERP

Feature Set Not Supported
N/A
7.9

Zoho CRM

79%
Zoho CRM ranks higher in 1/1 features

Mobile access

N/A
0 Ratings
7.9
79%
192 Ratings

Attribute Ratings

  • NetSuite ERP is rated higher in 3 areas: Availability, Performance, In-Person Training
  • Zoho CRM is rated higher in 7 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating, Online Training, Implementation Rating, Product Scalability

Likelihood to Recommend

6.9

NetSuite ERP

69%
130 Ratings
8.5

Zoho CRM

85%
257 Ratings

Likelihood to Renew

8.5

NetSuite ERP

85%
34 Ratings
8.9

Zoho CRM

89%
33 Ratings

Usability

7.9

NetSuite ERP

79%
17 Ratings
8.3

Zoho CRM

83%
178 Ratings

Availability

9.4

NetSuite ERP

94%
26 Ratings
8.0

Zoho CRM

80%
4 Ratings

Performance

7.7

NetSuite ERP

77%
24 Ratings
6.5

Zoho CRM

65%
4 Ratings

Support Rating

6.7

NetSuite ERP

67%
31 Ratings
8.2

Zoho CRM

82%
76 Ratings

In-Person Training

7.3

NetSuite ERP

73%
2 Ratings
7.0

Zoho CRM

70%
2 Ratings

Online Training

7.8

NetSuite ERP

78%
9 Ratings
8.5

Zoho CRM

85%
6 Ratings

Implementation Rating

6.8

NetSuite ERP

68%
27 Ratings
8.8

Zoho CRM

88%
12 Ratings

Contract Terms and Pricing Model

NetSuite ERP

N/A
0 Ratings
9.4

Zoho CRM

94%
22 Ratings

Product Scalability

8.4

NetSuite ERP

84%
5 Ratings
8.5

Zoho CRM

85%
2 Ratings

Professional Services

NetSuite ERP

N/A
0 Ratings
8.5

Zoho CRM

85%
7 Ratings

Likelihood to Recommend

NetSuite ERP

NetSuite helps us a lot in managing the expenses we have in our organization. For example, if we do not have the purchase requisition / purchase order in the system, we wont be able to track our expenses. So it really helps us a lot in this scenario. Can't say anything less appropriate for NetSuite aside from being slow when entering or saving the task we have in NetSuite. All in all we love to use it for monitoring expenses.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM is the best contact relations manager I've been able to find. It has helped me stay on track with reaching out to my clients and potential clients on a daily basis. That was my biggest problem before and Zoho CRM has been amazing and helping me with it. I get regular reminders and can easily follow up. I also love the ability to share info with my colleagues. We can work together on a task and get it done more quickly then without Zoho CRM
Jeb Brilliant | TrustRadius Reviewer

Pros

NetSuite ERP

  • Integration. From Accounting to ERP to CRM, I don't imagine there is much NetSuite can't handle. For a small to medium sized business, and ever for many large organizations, I believe it is entirely possible to put all of the corporate system 'eggs' into one basket - that is on the NetSuite platform.
  • Architecture. The back-end database and inner workings of the NetSuite platform, I would describe as 'different.' Not necessarily better and definitely not worse. However, working in the data is different and maybe not as traditional as when working with a traditional relational database. Because of this, it does take a little bit of getting used to. However, once you are 'used to' it - the ease and simplicity of the back end is a beautiful thing and makes extracting and working with data, again once you cross the learning curve, something to be desired. Took me a few months to get the hang of things, but now, I couldn't imagine a more productive system.
  • Performance. While not lighting fast compared to some on-premise tools, the performance of the NetSuite platform is better that adequate and is quite useable on a day-to-day basis.
  • Consultants. We have had great success working with implementation specialists and consultants directly at Oracle. They are highly knowledgeable and easy to work with. I would highly recommend the native teams for implementation success.
Mitchel Laman | TrustRadius Reviewer

Zoho CRM

  • It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
  • Great reporting section, you can extract some really detailed reports of your leads and their status.
  • User access control and 2-factor authentication are really easy to define and set up.
  • Some really great integrations with Zoho products and Gsuite.
Anonymous | TrustRadius Reviewer

Cons

NetSuite ERP

  • NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
  • NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
  • The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
Sonny Spencer, ACA | TrustRadius Reviewer

Zoho CRM

  • You can only have one email attached to a form. This means that I have to go elsewhere to create a full drip campaign.
  • Reporting leaves a lot to be desired. It is difficult to set up reports exactly how we want them.
  • There are some things that aren't allowed to be customized that definitely should be
  • Support means well, but they rarely can help
Anonymous | TrustRadius Reviewer

Pricing Details

NetSuite ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$99 per user per month

NetSuite ERP Editions & Modules

Edition
Base License$9991
Access Cost$992
  1. per month
  2. per user per month
Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14.00

Starting Price

$14 per month

Zoho CRM Editions & Modules

Edition
Standard$14.001
Professional$23.001
Enterprise$40.001
Ultimate$52.001
Plus$57.001
  1. Per User/Per Month
Additional Pricing Details

Likelihood to Renew

NetSuite ERP

NetSuite ERP 8.5
Based on 34 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.9
Based on 33 answers
Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
Jon Porreca | TrustRadius Reviewer

Usability

NetSuite ERP

NetSuite ERP 7.9
Based on 17 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.3
Based on 178 answers
In my overall experience, I would highly recommend Zoho CRM, though it lacks the feature of partial entries, still we used that for our non-profit organization. They have offered us a non-profit discount as well. Moreover, their support is good, and has dedicated employees to help the clients. From my experience, sometimes, we got the idiots, but overall the support is good. They have helped us in doing custom functionalities that other CRM providers don't do for free.
Anonymous | TrustRadius Reviewer

Reliability and Availability

NetSuite ERP

NetSuite ERP 9.4
Based on 26 answers
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
No answer on this topic is available.

Performance

NetSuite ERP

NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Zoho CRM

Zoho CRM 6.5
Based on 4 answers
No answer on this topic is available.

Support Rating

NetSuite ERP

NetSuite ERP 6.7
Based on 31 answers
The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
Felix Garbuz | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.2
Based on 76 answers
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
Anonymous | TrustRadius Reviewer

In-Person Training

NetSuite ERP

NetSuite ERP 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.0
Based on 2 answers
It was harder to learn when there were mostly real estate users in the room. We are sales solely.
Sarah Lohsl | TrustRadius Reviewer

Online Training

NetSuite ERP

NetSuite ERP 7.8
Based on 9 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.5
Based on 6 answers
Online training is tough, but Zoho and their partners do a good job of explaining things.
John Hinson | TrustRadius Reviewer

Implementation Rating

NetSuite ERP

NetSuite ERP 6.8
Based on 27 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.8
Based on 12 answers
Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
Stephen Lalla | TrustRadius Reviewer

Alternatives Considered

NetSuite ERP

I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
Chris Snelling, CFA | TrustRadius Reviewer

Zoho CRM

Salesforce is what we were using before we moved to Zoho and primarily was due to lack of support and especially lack of local support. We evaluated Freshworks CRM as well and they came a close second except for the reporting and analytics functionality and the limited options to customize dashboards and reports alike to cater to our internal requirements.
Pradeep Joseph | TrustRadius Reviewer

Contract Terms and Pricing Model

NetSuite ERP

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 9.4
Based on 22 answers
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
Anonymous | TrustRadius Reviewer

Scalability

NetSuite ERP

NetSuite ERP 8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
Aaron Kleinhandler | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.5
Based on 2 answers
No answer on this topic is available.

Professional Services

NetSuite ERP

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.5
Based on 7 answers
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
Anonymous | TrustRadius Reviewer

Return on Investment

NetSuite ERP

  • Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
  • Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
  • Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
Joshua Henke | TrustRadius Reviewer

Zoho CRM

  • We had Zoho CRM early on when it wasn't quite as robust as it is now, so there have been vast improvements, which also puts us at a disadvantage for falling into old ways of doing things rather than exploring new ways that we always wanted in the beginning.
  • One thing we were able to do is get rid of MailChimp and slowly migrate to Campaigns
  • Eventually I would like to migrate Zoom to Meeting but it's just not quite there yet.
  • Also, I do have to say going just from the CRM to Zoho One was a VAST improvement where many apps were available. At first, I was so disappointed in the CRM but with all the integrations it's been so much better!
Anonymous | TrustRadius Reviewer

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