Likelihood to Recommend
Good for an organization who are in health care and in ABA. Not so good everyone else. There are courses specific to the industry, however, the glitches and the lack of support from the customer service staff makes it hard to recommend the product.
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Prior to working with UKG Pro (UltiPro), I was a software developer and analyst for the PeopleSoft suite of HCM products and thought that they were the best on the market. UltiPro (now UKG Pro) was my first exposure to SaaS (cloud-based) HCM systems, and I must say that I now prefer this platform since I no longer need to handle never-ending tax and regulatory updates, but just receive the bulletins of changes as they are applied, as well as receiving 2 major releases per year, which are much easier to handle. I also like the frequent Newswires and Customer Community which provide ongoing information regarding system updates and great ideas shared by other UKG customers for creative ways to utilize the system. I have been a big fan of the online training and targeted webinars (especially for BI reporting, payroll functionality, etc.) that have been provided in the past and hope to see that continue under the UKG Pro merger.
Read full review Pros The gamification elements are fun, and our staff enjoys decorating their crests. The ability to personalize our reminders ensures that compliance stays top-of-mind. User-friendly doesn't do it justice - zero training is needed on how to use the system because it's so intuitive! Read full review The applicant tracking system for UKG is very robust and easy to use. The onboarding system for UKG is very easy to use, ties between the ATS and core systems, and works closely with E-Verify. The time and time off modules are very user friendly and easy for staff to learn. Read full review Cons Reporting is abominable, hasn't been updated in over 4 years. Organization of courses, modules, training plans, skills checklists, manuals, and tests— a lot of options and very challenging to differentiate Their mobile application is not user-friendly, it crashes, doesn't load certain courses, doesn't play audio on other ones, and has very poor performance. Read full review Indeed Easy Apply Integration - has been down for a long time due to issues, but it makes it difficult because this is a useful feature that we have to manually add applicants to positions. Recruiting Gateway - there are issues with re-hiring previous employees and hiring current interns because the email is always linked to the organization's email if hired in the system. No easy way to do this. More features in the Recruiting Gateway - it would be nice to have more options for moving candidates around and creating a way to send mass emails to a pool of applicants created. Read full review Likelihood to Renew
RMLS have become an important component of our agency's support systems. It provides consistent context for education and trainings as well as being flexible to allow staff to access it on their time. We have found many of the content sessions to be very useful for staff development and supportive of our overall agency goals and strategies.
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We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
Read full review Usability
It's super easy to use.
Read full review Mobile App: Really easy to use and its nice to have an HR software that actually has an mobile application to be able to enter time and to take care of everything with. Web App: The system is relatively easy to use with maybe a little training at the beginning if you have used another system. But the site is really easy to use and a lot better having everything under one roof Read full review Reliability and Availability
I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.
Read full review Performance
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
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Support is quick to respond and helpful when you don't understand how to use or implement their response. They are great at following up and checking in as well as escalating cases when they are more urgent and need more attention.
Read full review In-Person Training
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
Read full review Online Training
I love that it's free and flexible. Some of it could have a little more hands-on and have trainers that can answer different scenarios. If the trainer has not been a user, they may not always be able to relate. In most cases they do a great job at answering questions.
Read full review Implementation Rating
It was very easy to implement. It's cloud based, so the most difficult part was getting users loaded.
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Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
Read full review Alternatives Considered
Relias has significantly more and higher quality training courses and video offerings than any competitor in the space. At the end of the day, it's about the caregivers receiving as much information they can to be successful.
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UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either close to or less than the others so the cost/benefit FAR outweighed the competitors.
Read full review Scalability Read full review Return on Investment We have been able to manage a large amount of training for a diverse work force more efficiently. We are adding functionality to be able to use the system to circulate materials to our workforce where documentation of knowledge/understanding is needed, Read full review We have increased our HR activities to 85% through UKG. OSHA and Leave need to be pulled in Reduced from a 1000 pieces of pay statements to @ 10 per pay roll through Direct deposit and cash pay cards. Onboarding signoffs have improved audit records for signed job descriptions, i-9 forms, hand book sign off and policy sign off Read full review ScreenShots