What users are saying about
Top Rated
178 Ratings
Top Rated
178 Ratings
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Score 7.7 out of 100
36 Ratings
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Score 8 out of 100

Likelihood to Recommend

RingCentral

RingCentral excels for us in office environments where everyone has/needs an individual phone (either desk or via their computer). It is also uniquely suited for situations where workers may move between offices, work from home either during the day or after hours, or be on call in the evenings or weekends. The capabilities of the smartphone app means you are always on the office phone system, even showing a Caller ID as your office when calling a prospect, client, etc. This has been a surprising and much-liked feature for attorney's who don't want to expose their cell or home phone numbers in a call. Located in a hurricane-prone state, RingCentral is ideal for their resiliency to disaster that can keep local businesses connected and working after a hurricane. Having experienced that multiple times in the last 16 years with RingCentral, I can say that they have always worked flawlessly for us.
David Yates | TrustRadius Reviewer

RingCentral Meetings

If you need to meet with others on a daily basis via a virtual platform, RingCentral Meetings is a great tool that can help with that need. The tool allows you to easily send and invite people to join your meeting. If you find yourself not needing the tool as often, it might not be the right tool for you because of the higher cost.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

RingCentral
8.1
RingCentral Meetings
Hosted PBX
RingCentral
8.0
RingCentral Meetings
Multi-level Interactive Voice Response (IVR)
RingCentral
8.0
RingCentral Meetings
User templates
RingCentral
7.8
RingCentral Meetings
Call reports
RingCentral
8.0
RingCentral Meetings
Directory of employee names
RingCentral
8.8
RingCentral Meetings

Call Management

RingCentral
8.5
RingCentral Meetings
Answering rules
RingCentral
8.6
RingCentral Meetings
Call recording
RingCentral
9.1
RingCentral Meetings
Call park
RingCentral
8.7
RingCentral Meetings
Call screening
RingCentral
7.8
RingCentral Meetings
Message alerts
RingCentral
8.3
RingCentral Meetings

VoIP system collaboration

RingCentral
7.9
RingCentral Meetings
Video conferencing
RingCentral
8.0
RingCentral Meetings
Audio conferencing
RingCentral
8.4
RingCentral Meetings
Video screen sharing
RingCentral
8.2
RingCentral Meetings
Instant messaging
RingCentral
7.2
RingCentral Meetings

Mobile apps

RingCentral
7.9
RingCentral Meetings
Mobile app for iOS
RingCentral
8.0
RingCentral Meetings
Mobile app for Android
RingCentral
7.8
RingCentral Meetings

Performance & Compatibility of Online Events Software

RingCentral
RingCentral Meetings
8.2
High quality audio
RingCentral
RingCentral Meetings
8.4
High quality video
RingCentral
RingCentral Meetings
8.3
Low bandwidth requirements
RingCentral
RingCentral Meetings
7.9
Mobile support
RingCentral
RingCentral Meetings
8.3

Screen Sharing

RingCentral
RingCentral Meetings
8.4
Desktop sharing
RingCentral
RingCentral Meetings
8.8
Whiteboards
RingCentral
RingCentral Meetings
8.0

Online Meetings / Events

RingCentral
RingCentral Meetings
8.0
Calendar integration
RingCentral
RingCentral Meetings
7.7
Meeting initiation
RingCentral
RingCentral Meetings
7.6
Integrates with social media
RingCentral
RingCentral Meetings
7.6
Record meetings / events
RingCentral
RingCentral Meetings
8.4
Slideshows
RingCentral
RingCentral Meetings
8.6

Online Events Collaboration

RingCentral
RingCentral Meetings
8.5
Live chat
RingCentral
RingCentral Meetings
8.4
Audience polling
RingCentral
RingCentral Meetings
8.7
Q&A
RingCentral
RingCentral Meetings
8.5

Online Events Security

RingCentral
RingCentral Meetings
8.8
User authentication
RingCentral
RingCentral Meetings
8.8
Participant roles & permissions
RingCentral
RingCentral Meetings
8.8
Confidential attendee list
RingCentral
RingCentral Meetings
8.9

Pros

RingCentral

  • RingCentral service is solid and resilient to issues.
  • RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
  • RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.
Tristan Dobbs | TrustRadius Reviewer

RingCentral Meetings

  • Screen sharing is wonderful in [RingCentral] Meetings. It makes presenting easy.
  • Being able to mute and turn off cameras when necessary is a nice feature too.
  • Switching from the computer to the cell phone when on the go is a nice benefit.
Aubrey Novak | TrustRadius Reviewer

Cons

RingCentral

  • The team chat interface of the Glip application (also called Jupiter) isn't as refined as other chat interfaces. For example, it doesn't indicate when team members have read a message.
  • The integration of Glip with on-premise Exchange is non-existent and not on the development radar.
  • RingCentral personnel were not familiar with supporting paging devices, even though the platform does offer integration with some paging equipment manufacturers.
Anonymous | TrustRadius Reviewer

RingCentral Meetings

  • The mobile app has a habit of logging you out without you knowing.
  • The invite feature should be clearer for first time users, we have had clients who needed extra support to get going for their first meeting.
  • Switching back and forth between the mobile and desktop apps is not very intuitive.
Gary Shouldis | TrustRadius Reviewer

Likelihood to Renew

RingCentral

RingCentral 10.0
Based on 8 answers
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Justin Bongard | TrustRadius Reviewer

RingCentral Meetings

RingCentral Meetings 9.1
Based on 1 answer
We are grandfathered into an unlimited toll-free minutes plan with RingCentral, so as long as we have them as a VoIP provider, we get Meetings free. If they ever start to charge us for using meetings as well, we'll drop that part in a second and switch to Skype for Business, which we currently have as well part of our Office 365 package.
Justin Bongard | TrustRadius Reviewer

Usability

RingCentral

RingCentral 9.0
Based on 2 answers
RingCentral is a flexible and versatile platform. But there is always room for improvement. While I as a technologically inclined user have no problem navigating the interface and configuring my extension to my hearts content. I have had some negative experiences with less technologically inclined users having difficulty with the smartphone app (mostly they are trying to handle calls while in areas with poor 4G signal), I wish RingCentral had a better way of handling these calls or rejecting them if data rates are too low.
Anonymous | TrustRadius Reviewer

RingCentral Meetings

RingCentral Meetings 8.1
Based on 8 answers
We prefer Zoom over RingCentral. Some is personal opinion. Some is based on wider use and acceptance of Zoom. Zoom has great customer support. In general the support by RingCentral is poor. Zoom has way more features and our users and clients prefer Zoom. There are some quality issues with RingCentral Meetings that need to be addressed as well.
Anonymous | TrustRadius Reviewer

Support Rating

RingCentral

RingCentral 7.0
Based on 34 answers
Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform
Jon Shurtliff | TrustRadius Reviewer

RingCentral Meetings

RingCentral Meetings 7.7
Based on 6 answers
I see their support across clients due to Carousel being a reseller. They have excellent resources and support their clients exceptionally well. Training is key and simplicity are two keys which RingCentral knocks out of the park. The quality is excellent and the reliability is superb.
Patrick Burns | TrustRadius Reviewer

Implementation Rating

RingCentral

RingCentral 9.0
Based on 2 answers
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
Anonymous | TrustRadius Reviewer

RingCentral Meetings

No score
No answers yet
No answers on this topic

Alternatives Considered

RingCentral

We used Vonage and a local softphone called Communicator prior to switching to RingCentral. Vonage dropped calls left and right and made it very difficult to use in general. Communicator linked to our CRMs, which was nice, but when installing call forwarding it automatically uploaded all CRM contacts into our personal phones and did not remove them even when the program was deleted. This was incredibly annoying, as in order to make a personal call to someone in our contacts, we had to sift through tens of thousands of contacts. RingCentral is simple, user friendly, and only does what it needs to.
Jillian Straw | TrustRadius Reviewer

RingCentral Meetings

RingCentral Meetings has all the standard features one comes to expect from a virtual meeting software. The subscription prices are far for what you get and the service is reasonable. However I still feel the Cisco Webex interface is more streamlined and easier to use. I have never been a big fan of the RingCentral Meetings smartphone interface
Anonymous | TrustRadius Reviewer

Return on Investment

RingCentral

  • Low-cost teleconferencing and web-conferencing - Competitors for either can easily cost just as much as the full RingCentral platform
  • Able to offer more customized services to partners/clients
  • No need for any special hardware - just need a computer with internet
  • Low investment to integrate with a CRM
Anonymous | TrustRadius Reviewer

RingCentral Meetings

  • The big benefit for us is that, because RingCentral Meetings is included as part of our RingCentral account, we don't have to pay another vendor on top of our existing fees to get support for a consistent, company-wide web conferencing system.
  • In some cases, we've found that our clients prefer using our Meetings platform to their own in-house systems, which are usually things like Skype, WebEx, etc.
  • On the flip side, RingCentral until recently hasn't had great support for room-to-room solutions, and so we ended up implementing LifeSize for that - so internally we still have to semi-competing platforms in play. Their room solution relies on 3rd party hardware and peripherals, and so is time consuming to get set up and working easily.
Anonymous | TrustRadius Reviewer

Pricing Details

RingCentral

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RingCentral Editions & Modules

Edition
Essentials (up to 20 users)$39.991
Standard$49.991
Premium$54.991
Ultimate$69.991
  1. per user/per month
Additional Pricing Details

RingCentral Meetings

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RingCentral Meetings Editions & Modules

Edition
Meetings$19.991
  1. Per Month Per User
Additional Pricing Details

Rating Summary

Likelihood to Recommend

RingCentral
7.6
RingCentral Meetings
7.8

Likelihood to Renew

RingCentral
10.0
RingCentral Meetings
9.1

Usability

RingCentral
9.0
RingCentral Meetings
8.1

Support Rating

RingCentral
7.0
RingCentral Meetings
7.7

Implementation Rating

RingCentral
9.0
RingCentral Meetings

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